A change in the flawed business model is what WeWork needs, not a change in leadership

With the ongoing buzz about the WeWork’s delayed IPO, questions are being raised about the company’s flawed business model and growing investor tensions.

Along with Adam Neumann stepping down from the role of CEO into the non-executive chairman, the company might be heading towards a serious catastrophe as pointed out by the evidence.

It ain’t worth 47 billion

The We Company had valued itself at US$47 billion after raising capital from the big fish Softbank.

But, as the company is getting closer towards listing itself in the stock market, the WSJ report has valued it at somewhere around the US$20 billion marks. Even those of you who are too lazy to do the math can see that it is less than half of the original valuation.

However, the problem runs much deeper than its valuation. Reports of losses of US$1.9 billion per year are rife with more losses predicted in 2020.

Compared to its main competitor IWG, a London-based company who seems to be cashing in on more profits and customers, the Silicon Valley-based company doesn’t seem to be not doing too well. IWG has had substantially more square footage and more customers, and has actually made a profit — yet its market cap is just eight per cent of what SoftBank’s latest funding round thinks WeWork is worth, according to Recode.

Also Read: What WeWork has taught me about people

Amidst recession

WeWork’s business model implies a real estate risk by leasing buildings to offer its clients flexible rents. While the tenants might trade down on WeWork’s funky workshops and events, the cost of these buildings remains fixed.

And in a recession-prone American economy, it might not be too sustainable after all.

WeWork is a hassle to SoftBank

The valuation will clearly affect the Japanese investment giant which along with its co-investors who had given nearly US$ 11 billion to the company, along with the US$1 billion they had committed through warrants, according to a Bloomberg report.

Zach Weinberg, the co-founder of Flatiron Health, which was acquired for US$ 2 billion last year warned against the perils of venture firms closing crazy deals at irrational prices. As he had said, the SoftBank-WeWork was one of the biggest in this league. It is not a healthy trend and what is happening to WeWork now is a resettling.

SoftBank is also currently the company’s highest external shareholder. While it might not be a massive loss overall compared to its assets, which include a US$122 billion investment in Alibaba as reported by Bloomberg, it will definitely affect how investors in the future view its potential.

The ripple effect

WeWork’s struggles at this point also direct towards a potential problem with the unicorn wave. It sees investors pumping cash into companies and startups with flabby financials, looking over the loopholes in business models.

In a past interview with e27, Mangrove Capital Partners CEO and Co-Founder Mark Tluszcz spoke of the “fake unicorn” phenomenon. Best known for his success in investing in Skype, the investor stresses that “many of these [billion dollars] companies will never get sold for the same price [they have raised funding in].”

He even went as far as likening it to celebrating victory at the World Cup “before even playing in the final.”

Also Read: WeWork Labs launches foodtech startup accelerator in Thailand

What happened to WeWork and other similar companies is definitely not the last of this wild phenomenon. The big question that we should ask ourselves is: How is this going to affect the tech ecosystem, particularly in Southeast Asia?

One angle that we choose is that investors, particularly those new to the tech scene, will be even more critical in eyeing a potential investor. Securing a unicorn status might have been the dream for many startups; we cannot deny that it is able to make a company looks great, speaking from a public relations perspective.

But the time is up. Founders need to learn to face reality and figure out creative ways to be sustainable.

This is especially important for the Southeast Asian coworking space scene. Recently, we have begun to see several consolidation moves, particularly in a big and competitive market such as Indonesia. Here, even household names such as Hubud has announced a merger with Dojo. We had also seen acquisitions even in cities outside of Java such as Medan.

This might sound worrying at a glance, but the more optimistic side of us sees many opportunities for growth.

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Image Credit: LiveKindly

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iSTOX and Thailand’s KKP will work together to make capital market trading more open, equitable, and transparent

Capital markets platform for issuance and trading of digitized securities, iSTOX, closed a Series A funding round of an undisclosed amount with lead investor Kiatnakin Phatra Financial Group (KKP), a prominent Thai Investment Bank. The deal carried out by Phatra Capital Plc., KKP’s capital markets arm.

Operating under the Monetary Authority of Singapore (MAS)’s FinTech Regulatory Sandbox, iSTOX is established and operated by ICHX Tech. They plan to launch its issuance of digitized securities by Q4 of 2019and begin trading them shortly after. With it’s flexible, affordable, and inclusive attributes; iSTOX offers non-conventional investment options that were previously inaccessible. It uses proprietary blockchain and smart contract technology and eliminates intermediaries, thus allowing for lower costs, greater transparency, more options for users.

Also read: Blockchain platform ICHX Tech grabs funding from Singapore Exchange, Heliconia

Kiatnakin Phatra Financial Group is Thailand’s leading investment bank with a strong corporate finance franchise and institutional & high-net-worth investor coverage. Aphinant Klewpatinond, CEO of Kiatnakin Phatra Financial Group and a newly appointed director of ICHX, said: “The digitization of securities will certainly be critical in re-intermediating the value chain and offering solutions not yet available in conventional capital markets. Through this collaboration, we will be able to offer more bespoke services to our clients from both a fundraising and investment perspective.”

Darius Liu, Co-Founder and Chief Strategy Officer of iSTOX, said: “iSTOX and KKP will also collaborate on market education and outreach initiatives to facilitate a better understanding of the benefits digitized assets can bring.” To further strengthen the digitized security ecosystem and offer ecosystem support, iSTOX has also forged new partnerships with global law firm Allen & Overy, leading audit firms PwC and Deloitte, and well-established corporate finance advisors SAC Capital and RHT Capital. iSTOX is also backed by Singapore Exchange (SGX) and Heliconia Capital Management.

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A closer look at customer service — the lifeblood of any business-to-consumer (B2C) model — and why we need to develop it more than ever

The service sectors in Southeast Asia are experiencing a major sprint, with transportation and e-commerce leading the charge. This is largely due to the high adoption rate of digital technologies by ASEAN consumers, having collectively penetrated nearly every aspect of daily life with 60% of the entire region’s population under 35 years old digitally glued in and willing to try new online services all the time.

According to a 2018 report by Pricewaterhouse Coopers, ASEAN has 200 million digital consumers, rising 50 percent in just one year — and showing no signs of stopping. Both the e-commerce market in Southeast Asia and mobile commerce have seen a significant increase, with 89 percent of ASEAN internet users using a smartphone as their primary device, aided by the expansion of 3G and 4G networks contributing to the popularity of mobile commerce.

Some countries in the region have established themselves as hubs for startup ecosystems such as Singapore and Malaysia. Others, on the other hand, are beginning to catch up.

As such, businesses have the opportunity to reach 647.45 million people in the ASEAN region, so striving to give SMEs and startups that chance makes plenty of business sense. SMEs comprise 96% of firms in ASEAN member states, according to a report by US-ASEAN Business Alliance for Competitive SMEs in 2015.

What about the customer?

However, in such a competitive environment, customer service often takes a backseat. In larger enterprises and companies, it is often given primacy, but SMEs and startups would often rather spend their money on other business needs. But customer service is the lifeblood that sustains any business-to-consumer (B2C) model and needs to be given an important seat.

Reliability and efficiency is truly key to providing good customer service and retaining customer satisfaction.

Given the many distinctions and complexities enshrined in what makes for good customer service, here, we tackle the tools out there that make the process of building and sustaining those relationships easier.

Customer service as a general concept is experiencing many big changes. According to Gartner, 85% of consumer interactions are expected to be “non-human” by 2020, which means that artificial intelligence and the Internet of Things (IoT) are becoming more common in customer experiences. Chatbots and self-search functions are also seeing a rise in popularity, and will become capable of creating personal customer engagements.

Understanding the importance of customer service

But before jumping right onto the AI bandwagon, it is imperative that we understand what the principles of great customer service are, and how businesses can create a satisfactory customer experience. Doing so helps people have an easier time, and is absolutely critical if a business wants to compete in any industry.

Research by Gartner has found that 89% of companies are expected to compete mostly on the basis of customer experience. Poor customer experiences can lead to serious consequences and majorly impact bottom lines. US Small Business Administration reports that 68% of customers leave because they are unhappy with the service they received. Or worst, unhappy customers may pose damaging risks to businesses by virtue of poor feedback.

1.) Listening to your customer:

Customers are often vocal about how they believe a product or service can be improved. Informing the customer that their complaint has been heard, and making relevant changes wherever possible will give customers the confidence that businesses are actively meeting their needs.

2.) Speed:

Response time has the highest impact on both customer satisfaction and dissatisfaction. The most common gripe one will probably make about customer service is being put on hold for hours on end, and even hung up on. Being quick and efficient when a customer is waiting for a response will provide a more satisfactory experience.

3.) Accessibility/Availability:

Customers value being able to get a problem fixed with as little fuss as possible, so giving them alternative outlets for solutions offers swift resolutions that allow people to get on with their days.

Meet the platform that covers all bases

Covering every base of customer service can seem overwhelming and intimidating, especially for an SME or a startup. But OpsCentral by Innovax Systems can provide businesses with the expertise and tools necessary to create a stellar customer experience.

Innovax Systems is an award-winning contact centre suite based in Singapore and Malaysia, and is the leading provider of systems development and integration of end-to-end solutions and web-based applications. Some of their customers include Verizon, Singtel, YTL Power Seraya, Del, Singapore Cancer Society, ViewQwest, and KPMG.

At a glance, here are the four major products that make up OpsCentral:

All of OpsCentral products provide reporting and analysis to give companies the best chance at doing better for their customers. They aim to create a more productive and efficient customer service, and empower contact centres to manage and administer all aspects of their operations at any time, with zero downtime and no on-site engineers required.

Why OpsCentral is especially effective in ASEAN service industry

45% of the ASEAN region is made up of millennials, people who are extremely tech-savvy and keen on innovation. This means that businesses need to embrace technological advances in the customer service industry, alongside more traditional methods. Mobile-friendly service options such as chatbots and self-service functions are key. OpsCentral can help businesses bridge the gap between traditional methods and new technology to provide a more well-rounded service.

According to Zendesks’ Customer Experience Trends Report 2019, customer service in Southeast Asia is generally quite low in terms of satisfaction, with Indonesia scoring the lowest in the region. However, customer expectations are getting higher as we move towards a more digitally-focused business environment. More transactions are being performed online and more services are offered over the Internet, rendering a more digitally inclined customer service experience.

A collaborative platform that helps businesses manage customer data across multiple channels, devices, and requests from a single touch-point creates a more seamless customer service.  OpsCentral is exactly this platform, being able to give businesses the tools necessary to improve their customer support and products.

Businesses can use OpsCentral products in a flexible manner. All OpsCentral products work independently, allowing businesses to address individual needs no matter what size the company is. They also offer integrated suites for businesses who need a more 360-degree approach to customer support, since every product works together seamlessly.

The integrated suites come in three tiers that cover the requirements of any business at any point in growth — whether it’s startups looking to set up a new call centre to handle its transactions, or an SME that is experiencing rapid growth.

1.) The Essential package for each offering gives businesses 2 to 5 seats, and they get all the features necessary to start building up an efficient and professional call centre such as Call Scripting, Call Recording, Real-Time Statistics, Skill-Based Routing, and Reports.

2.) The Professional package offers more advanced features for scaling businesses, with up to 49 seats. These include all Essential tier features, with Predictive Dialer, API for CRM integration, Fibre Connectivity, 99.8% Uptime SLA and others.

3.) The Enterprise package covers 50 seats and above and includes all Essential and Professional tier features, as well as 24/7 technical support from Innovax.

Immediately, small companies can fully utilise OpsCentral’s features to improve both their product and their customer support in tandem. Businesses that currently use OpsCentral have said that the solution significantly improves the quality of customer experiences, attesting to how Innovax is a reliable and stable company that responds to what a business needs with experience and intuition.

Innovax is built on unparalleled expertise in the customer care and service space. President and Director Patrick Tan founded Innovax Systems in 1998, having previously worked in the marketing and M&A areas of building and oil & gas industries. Innovax Chairman Mark Narita has worked with major Japanese corporations including Nissan and Toshiba, before starting his own software and consulting firm, ISD-Japan. Alex Koh, the company’s Chief Technology Officer, is fueled with a passion for research and development and is constantly looking to update older products to ensure they are relevant to today’s businesses.

Innovax’s continuous innovation is well-suited for businesses that need to keep up with the changing digital landscape to meet customer expectations, which are rising year after year.

Having a scalable platform like OpsCentral takes care of this, lifting a huge weight off a business’ shoulders, and giving them the opportunity to focus on improving and innovating their products and services, without sacrificing customer happiness.

Innovax’s OpsCentral aims to keep businesses thriving in the customer service space by providing solutions to changing needs on a rolling basis.

Find out more about OpsCentral pricing, terms, and engagement by contacting them. Visit their site or call +65 6701 1888.

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Also, IDEMIA to extend investment to the Asia Pacific, and Cleantech startup Eavor raises US$11M Series A round of funding

Malaysia investigates Singapore’s Grab monopoly allegation [The Business Times]

Malaysia reportedly has decided to conduct an anti-monopoly investigation into Singapore-based Grab Holdings Inc, after announcing the intention last year. This move reflects on the country’s effort to make it a business destination.

“It sends a signal to foreign investors wanting to enter Malaysia that it’s going to be a fair playing field without unfair advantages to favored companies because of political connections or other reasons,” said Alex Holmes, Asia economist at Capital Economics.

However, Malaysia Competition Commission chief executive officer Iskandar Ismail declined to elaborate on specific steps the commission takes.

Ismail further said the commission is looking into a few companies pitching for state contracts for possible bid-rigging practices after the country discovered a bid-rigging practice by eight companies forming cartels to manipulate bids on tenders involving information technology services in March.

Multiple complaints accusing Grab of monopolistic practices sparked the investigation, shortly after it bought Uber Technologies Inc.’s Southeast Asian operations.

IDEMIA broads platform’s capability with newly received APAC’s investment [Press Release]

IDEMIA, Singapore-headquartered Augmented Identity provider, announces that it has expanded investment into the Asia Pacific region, specifically inti Canberra and Sydney, Australia.

IDEMIA enables citizens and consumers alike to perform daily activities (such as pay, connect, and travel), in the physical as well as digital space with secured identities.

Also Read: How the son of a humble watch repairer became the owner of a multi-million dollar realty tech startup

IDEMIA’s ‘Gen 3.0’ platform is the one that is being expanded on the collaboration with strategic border customers in the Asia Pacific region. The Gen 3.0 platform is built on IDEMIA’s technology in contactless biometrics: a scalable and industrial biometric engine and on the move to contactless sensors for Face, Iris and Fingerprint recognition.

The growing organization is driven by the adaptation of the Gen 3.0 Border & Airport platform for the local market with a portfolio of solutions for a seamless traveller experience across the whole Border and Airport process.

The suite includes an innovative walkthrough eGate, designed for the free flow of passengers while guaranteeing they are seen, recognised, and cleared by authorities.

It also seeks to alleviate some of the pressures on authorities where most legitimate travellers will be processed in self-service and Officers will intervene by exception, being empowered by mobile-based business applications allowing Officers to operate while roaming the airport floor.

Trendlines’ venture fund Trendlines Agrifood raises US$22M investment from Temasek, Librae Holdings [The Business Times]

The startup incubator Trendlines Group has received conditional commitments of up to US$22 million for its new Singapore-based venture fund, Trendlines Agrifood.

The conditional investment commitments were made by Temasek and Librae Holdings, an entity related to UK business tycoon Vincent Tchenguiz, with an additional Southeast Asian investor, it said. Its wholly-owned subsidiary, Trendlines Agrifood Innovation Centre, will act as the fund’s manager.

The fund will invest in new, innovation-based agrifood tech companies in Singapore as well as foreign agrifood firms. It will set up its Asia-Pacific headquarters in Singapore.

Personal care company Wipro Consumer Care & Lighting launches venture fund, looking to invest in startups [Press Release]

Wipro Consumer Care and Lighting (Wipro Consumer Care), a Singapore-based multinational Personal Care company, launches venture fund, Wipro Consumer Care – Ventures, looking to invest in innovative consumer brand startups in Southeast Asia and India.

Wipro Consumer Care’s new initiative aims to establish partnerships with consumer businesses that have unique customer offerings and e-commerce expertise, enabling both businesses to leverage their respective strengths for growth

Wipro Consumer Care – Ventures aim to invest in new-age startups throughout Asia that adopt innovative approaches to digital and e-commerce to reach consumers. It said it will invest in businesses with strong entrepreneurial leadership and sound business models complementing its existing portfolio of brands in the personal care, skincare, home care, and lighting categories.

Cleantech startup Eavor receives US$11M Series A round of funding from Vickers Venture Partners [Press Release]

Vickers Venture Partners today announced their investment in Eavor, a solution provider in the geothermal based in Canada. The investment is Vickers’ first-ever in a Canadian startup and closes Eavor’s US$11 million Series A investment round.

The company said the funds will be used to pursue Eavor’s growing pipeline of commercial opportunities around the world.

Also Read: PropertyGuru raises US$144M from KKR

Eavor is a viable form of green, scalable, and baseload power, which aims to be a significant global energy source without the intermittency issues of traditional renewable power systems.

Eavor-Loop, the company’s solution, is a new means of extracting power from the earth’s natural geological temperature gradient. Eavor-Loop makes a traditional niche energy
source, geothermal energy, scalable by removing the need for volcanic-type temperature and permeable aquifers.

2019 PropertyGuru Myanmar Property Awards makes iMyanmarHouse.com its official partner [Press Release]

The PropertyGuru Asia Property Awards 2019 is extending its partnership with Myanmar’s property website, iMyanmarHouse.com, in an effort to solidify its foothold in one of Southeast Asia’s frontier markets.

It chooses iMyanmarHouse.com as the Official Portal Partner of the 2019 PropertyGuru Myanmar Property Awards. The fifth edition of the awards will be held on October 18 at The Sule Shangri-La Hotel in Yangon, the event’s official hotel.

PropertyGuru’s partnership with iMyanmarHouse.com allows the award-giving body to add more value and visibility to those developers and projects judged to be worthy international accolades. iMyanmarHouse.com will facilitate the exemplary, commendable developers, and projects in the Asia Property Awards, which embodies the appeal of Myanmar real estate.

As part of the partnership with iMyanmarHouse.com, winners of the PropertyGuru Myanmar Property Awards will be showcased in a special online section—providing a reference for property seekers and investors alike.
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Served in a restaurant called Hawkee, the robochef was built with the goal to help the F&B industry through automation, robotics, and training

At a glance, the Hokkien mee dish in the picture above looks like any other food commonly found in hawker food centres across Singapore.

But there is one special thing about the one I had today: It was made by a robot-chef (robochef).

On Tuesday, September 24, e27 attended an event hosted by Singapore-based robotics startup EPIC Food & Beverage at Frasers Tower, to see their new robochef in action.

Operating in a restaurant called Hawkee, the robochef was built with the goal to help the F&B industry through automation, robotics, and training.

Also Read: [In Photos] Singapore to welcome 300 LionsBot auto cleaning robots

“We want to use the art of robotic cooking and artificial intelligence to preserve the art of hawker culture and uphold the recipe, consistency, and ultimately the art form of hawker cooking,” said CEO and Co-Founder Jaromel Gee.

With the help of a robot named DIANA, the restaurant offers 18 menu items typically found in hawker centres, from Hokkien mee to mala xiang guo.

The cooking process goes like this:

First, a human chef adds selected ingredients to inside DIANA. This is the only part of the cooking process that requires most human intervention.

The Hokkien mee ingredients are being placed inside a type of plastic bowl

Once he is done inputting the ingredients into the robot, the human chef can adjust the setting with the customer’s preference, such as spiciness level.

The human chef puts the ingredients into the robot

Also Read: This robotic startup can make custom furniture on demand within few hours of getting your order

After that, DIANA will start doing the work.

In developing its menu, Hawkee also has a partnership with the likes of Lee Do Restaurant and Woh Hup Food Industries to develop exclusive dishes.

The restaurant has 10 robots built and installed with a venue that is able to seat 90 patrons. Prices on the menu start from S$6 (US$4.3).

So, how does a dish made by robots taste like? Just as good as one made by a human chef.

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Coworking solutions provider, UPGen is one of only a few home-grown workspace operators to be pursuing regional expansion

Vietnam’s largest flexible and custom workspace solutions provider UPGen, announced its expansion into Southeast Asia with new locations in Bangkok and Kuala Lumpur. The new centres will open in the fourth quarter of this year and span nearly 10,000 sq. mts. The continued expansion follows a significant equity investment by Northstar Group in 2018 and a Series B fundraising that is currently underway.

In addition to Hanoi and Ho Chi Minh City, UPGen is also strengthening its market-leading position in Vietnam by rolling out another 50,000 sg. mts. of space in the country. Nam Do, Co-Founder of the Hanoi-based UPGen, said: “We offer a solution to the real pain points which hinder growth in the Vietnamese cities that we operate in and see great potential for our approach and services in other, comparable, Southeast Asian cities. For us, it is about being a platform for growth for our clients and helping them achieve the success they aspire to.”

Also read: Coworking space or coffee shops: where to work on the go

UPGen offers two main solutions to clients; UPBase– shared workspaces with the flexibility and room to grow or downsize as needed one month to the next and UPScale– custom spaces for companies unique to their corporate style, look and feel. Small and medium enterprises (SMEs) make up more than 98% of total enterprises in Thailand and Malaysia and influence about 40% of the GDP (collectively). UPGen’s flexible workspaces provide a low-cost solution for businesses with fast-growth in headcount or looking for better space in prime locations.

Started in 2016, UPGen is one of only a few home-grown workspace operators to be pursuing regional expansion. Its partners include Tiki, Vietnam’s largest e-commerce retailer, ride-hailing firm Be Group, dynamic media company Yeah1 and Standard Chartered, among others. UPGen also counts Vietnam’s VPBank as a strategic partner.

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Serial entrepreneur turning angel investor turned VC, Carman Chan is one of the top women in tech in Asia

Click Ventures Founder and Managing Partner Carman Chan

The venture capital market has more than doubled in size over the past five years says a research by Prequin. And Asia is not too far from all the VC action. Hong Kong’s Click Ventures is named by Preqin as the ‘Most Consistently Top performing VC fund globally’.  And empowering women in tech and finance, founder of Click Ventures Carman Chan is the only female fund founder from the five funds selected globally.

Top-performing VC fund managers by Preqin

A veteran in the technology industry, Carman Chan started out as a tech columnist and is now a globally recognized venture capitalist. She founded Click Ventures, a global early-stage venture capital firm in 2015, after a successful series of entrepreneurial ventures and three exits. Click Ventures provides seed or series A funding to startups in the internet or mobile sectors. Her investments include Spotify (ipo), Docusign(ipo), Palantir, Memebox, MeetUp, and Youappi.

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The new end-to-end SaaS is for raising capital, accessing investors, engaging in question and answers, managing and tracking investor interest

Wholesale Investors, Australasia-based investment platform, announces the launch of its new SaaS capital raising admin platform CRIISP in the Southeast Asia region. CRIISP stands for Capital Raising Intelligent Investment Secondary Platform.

In preparation for CRIISP’s reveal in Southeast Asia, Wholesale Investors and e27 have signed an MoU in June 2019, committed to creating more opportunities for cross border investment and company expansion between Southeast Asia and Australia.

Available on both desktop and mobile, CRIISP will be able to facilitate capital raising, investors accessing, questions and answers engagement, investor interest tracking and management, as well as an investment deal room operations and transaction completion.

The launch of CRIISP, Wholesale Investors noted, is the result that comes after more than 18 months of working with investors and founders, to collaborate and create a software platform to remove friction from the capital raising process for investors, founders, and advisors.

CRIISP is going to utilise Wholesale Investor’s existing infrastructure with the option to access a network of 24,200+ high-net-worth investors and professional investment groups (Venture Capital, Private Equity, Funds, Family Offices, and international investors).

Also Read: e27 partners with Wholesale Investor to help startups raise funds

Managing Director and Co-Founder of Wholesale Investor and CRIISP, Steve Torso said:​ “We believe that if we can help Founders, Investors, and Industry participants save time, money, and improve efficiency, the ecosystem wins. More than that, we noticed that as the ecosystem had grown, it had become more and more fragmented, and this was the case for emerging companies going global. With this in mind, it has become substantially more difficult for Investors and companies alike.”

Torso further added that over the last 18 months, Wholesale Investors has increased its presence in Southeast Asia, which led to the launching of CRIISP in the region.

CRIISP digitises the process of getting in front of the investors, allowing companies to manage the relationships between its founder and potential prospective investor, with the founder in the position of control, even from across borders.

The key features of CRIISP include:

• A simplified documentation structure and storage
• Access to an HNW investor marketplace,l
• The ability to promote deal rooms to interest investors
• Investor activity tracking
• Question and answer features and direct messaging
• The ability to issue share certificates
• Multi-party digital signature completion

“For our team, empowering the founder and removing success fees means we can play a role in growing the technologies of the future quicker, and to a greater scale. CRIISP kills the problem of founders paying the equivalent to a salary of a decent techie in success fees, stunting their scalability,” said Torso.
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Photo by Taylor Simpson on Unsplash

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India-based Avataar Capital’s launch of a new US$300M fund is the other major development of the day

Strategic Ventures Fund II launches US$50M growth accelerator fund [press release]

Delhi-based Strategic Ventures Fund (SVF) II has launched a US$50 million growth accelerator early-stage fund to engage with entrepreneurs and startups in the Indo-ASEAN area.

SVFII is the brainchild of four seasoned investors who have been entrepreneurs themselves and have a long history of mutual association.

Atim Kabra, Director of Strategic Ventures Fund II said, “The fund targets a portfolio of hundred companies over the next 48 months. The focus would be a risk-assessed, disciplined, early-stage investing in curated high traction startups. Investment targets would be technology-driven, technology-enabled, technology-differentiated companies across industries which can scale up significantly with the assistance of accelerants SVF II intends to provide.”

Avataar Capital launches US$300M fund in India  [press release]

India-based Avataar Capital Management has announced the launch of a new fund Avataar Venture Partners I.

The fund will focus on making US$10-30 million in growth-stage B2B and SaaS companies that have at least US$15 million of annual recurring revenues and are looking to scale globally.

Avataar will work with companies and their leadership teams to deliver on critical initiatives that will help scale their businesses. Avataar will be led by Mohan Kumar, former Partner at Norwest Venture Partners India, and Nishant Rao, former COO of Freshworks.

Also Read: Women in tech: Carman Chan’s Click Ventures is one of the most consistent VC funds globally

At the closing of the fund, Avataar has acquired stakes in six B2B SaaS companies Appnomic, Capillary, CRMNext, ElasticRun, Manthan and Zenoti from Norwest Venture Partners.

Fintech startup Flowcast raises US$3M in Series A funding [press release]

Flowcast, a fintech startup that specialises in smart credit decisioning, has closed US$3 million of Series A funding, co-led by ING Ventures and Bitrock Capital, with additional funding from existing investors including Katalyst Ventures and Alpana Ventures.

The proceeds of this round will be used to fund the acceleration of Flowcast’s go-to-market strategy, global market expansion, and the continuing product development and improvement.

Flowcast is an AI platform to power smarter credit decisions for financial institutions and corporates. Flowcast’s API-based Machine Learning platform harnesses alternative data to unlock credit at scale. This empowers lenders and corporations to extend and monitor credit that is historically unavailable with conventional lending and credit scoring methods.

Axinan expands into the Philippines, to launch mobile phone insurance solutions [press release]

Singapore-based insurtech firm Axinan announced today its entry into the Philippines, starting with its strategic partnership with leading non-life insurer Mercantile Insurance.

Underwritten by Mercantile, the insurance solutions introduced will be in the area of mobile phone protection through Axinan’s consumer brand igloo. Axinan will offer its proprietary tech capabilities while Mercantile’s niche in non-life insurance gives both parties a competitive edge through this collaboration.

According to the International Data Corporation’s report in 2018, there has been a shift in the Philippines smartphone market, where Filipinos are moving towards mobile phones with higher specifications and better features. In the same study, it was revealed that this trend is coupled with higher average selling prices of mobile phones, with a 13 per cent year-on-year increase in 2017.

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The e-commerce trends change based on the way we shop, buy, and how we respond to products that are being marketed by businesses

In over last decade, a lot of new e-commerce trends have emerged to have a major influence on e-tailing businesses and their models of operation.

That’s why most of the business owner reach E-commerce development company to build their E-commerce site. With the biggest of global e-tailers such as Amazon have been adopting and reaping the rewards of these trends, we would like to sum up a few of these trends that will gain importance in 2019:

Speedy shipping and efficient delivery logistics

With Amazon offering one-hour delivery service with its ‘Amazon Now’ and the plans to expand the services further in the coming few years, the focus has been on drastically decreasing the time between the click and delivery.

Also Read: Five trends in crowdfunding to watch in 2019

The key competitive advantage the e-commerce businesses have been striving for. Leveraging the emerging technologies, including the driverless freight, the logistical improvements are set to take place this year.

AI and machine learning integration

The e-commerce businesses are bringing about the intelligent algorithm to deal with the key challenges to segment the customers and identify the patterns effectively based on their browsing history for enabling personalisation and automation.

Such intelligent strategies have resulted in visible sales conversions and gains and are therefore going to be widely adopted with the integration of AI and machine learning

Augmented Reality inches closer to the mainstream market

With major brands such as Apple and Google introducing tools to enable product visualisation with the help of augmented reality, this trend is highly likely to catch on in 2019 with the use of AR/VR enabled sensible devices

Mobile checkout and IoT growth

Mobile payment is witnessing dramatic innovations enabling the people who shop frequently and more conveniently.

Also Read: 4 hottest HR trends to watch out in 2019

With many different mobile payment platforms available today the mobile payment market has been growing and with Apple Pay, Google Pay, Cryptocurrency, Bitcoin.and the proprietary offerings from banks such as Chase and Softbank, the new trend in 2019 is set to move us further away from cash and closer to mobile payment systems.

The growing popularity of ROPO

In line with the growing shopping habit of a typical consumer, that of ‘Research Online, Purchase Offline’ (ROPO), which is driven mainly by the thrifty and bargain-seeking consumers, 2019 is going to be a year of the e-commerce options and business models that more enable and support the ROPO trend.

The world of e-commerce around us is ever-changing and can solely grow more considerably in 2019. All the latest technologies have been enabling these emerging trends to evolve and get adapted at a wider level with ease.

As an e-commerce business owner, you need to identify and embrace the trends that best suit your specific business needs and goals, enabling you to provide consumers with the best value possible.

The key is to understand that the better the user experience you offer, the better will be your sales.

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