
There’s a fundamental question that most leaders are avoiding right now, not because it’s too hard, but because the answer is uncomfortable.
If you don’t understand where scarcity lives in the current economy, and you keep focusing on supplying more into markets with less demand or that are already overcrowded, you’ve forgotten Economics 101.
Scarcity drives value. That’s not a theory, it’s the foundation. When an item is scarce, it commands a higher price as its value is derived from its rarity. As supply falls short of demand, consumers are willing to pay more to acquire it. When you flood supply into a saturated market, you don’t create value. You erode it. Price compression. Commoditisation. A race to the bottom that nobody wins.
So the question every leader should be asking isn’t what can we build? It’s where is the genuine scarcity?
Technology is becoming abundant. People aren’t
The numbers are striking. The cost of machine intelligence has fallen by roughly 1,000x in just three years, from US$60 per million tokens in 2021 to US$0.06 with Meta’s Llama 3.2. Intelligence, once one of humanity’s most scarce resources, is becoming ubiquitous, abundant, and essentially free.
AI tokens have seen steeper cost reductions than streaming services and legacy technologies combined, driven by advancements in computational efficiency and competitive market forces. Everyone has access. The barriers are collapsing fast. Technology, for all its power, is no longer the scarce resource.
What’s actually scarce right now? According to Deloitte’s 2026 Global Human Capital Trends report, demographic shifts and disappearing workforces are making human capacity itself a scarce resource, elevating the need to invest where humans create unique and irreplaceable value.
Trust. Judgement. Relationships. And yet most leaders are doubling down on the tool, not the gap.
Audit point one: Where are you adding supply, and is there still demand?
Before you ship the next feature, launch the next campaign, or hire for the next role, map it. Is the market you’re entering hungry or saturated?
The data on tech saturation is clear. While AI spending reached US$200 billion in 2024, nearly 65 per cent of organisations report their AI initiatives have fallen short of expectations. And according to Gartner, 30 per cent of generative AI projects will be abandoned after proof of concept by end of 2025, not because the pilots failed technically, but because the human and organisational foundations weren’t built.
Most leaders can answer the technology question cold. Almost none can answer the demand question with real data. If you can’t point to a specific, unmet human need, you’re not leading. You’re just producing.
Also Read: Singapore’s AI dividend will depend on what happens after the pilot phase
The trap most leaders fall into
Tech-first leaders ask: what can this do? People-first leaders ask: what do people actually need?
One is supply-side thinking. The other is strategy.
To truly thrive with AI, leaders must recognise that its power lies in augmenting, not replacing, human connection. The creativity, emotional intelligence, and judgement that only humans can provide will always be in demand.
The leaders who consistently win are the ones who start with where people are underserved, frustrated, or stuck, and then decide whether technology is even the right answer. They’re reading the map before they start driving. Most leaders right now are driving fast, with no map, and calling it innovation.
Audit point two: What would break if you removed the tech?
This is the revealing question. Strip out the AI, the platform, the automation. Does the value disappear, or does it hold?
If the answer is it disappears, you don’t have a leadership strategy. You have a dependency.
Real value lives in the human layer. Trust is the foundation of most successful organisations. In high-trust organisations, employees feel safe to take risks, express themselves freely, and innovate. In contrast, employees at low-trust organisations are often bogged down by office politics and infighting, more likely to withhold information and hoard resources because they don’t feel safe sharing them.
If your entire proposition collapses the moment the tool goes away, you haven’t built anything. You’ve borrowed someone else’s infrastructure and called it a business.
Also Read: Why Singapore firms fear data sovereignty failures but remain underprepared
Direction over efficiency
There’s a version of tech adoption that looks like progress but isn’t. Only 48 per cent of AI projects make it into production, according to Gartner research, meaning more than half of all AI initiatives die somewhere between proof-of-concept and actual deployment. The research is consistent: this isn’t a technology problem. It’s a direction problem.
Efficiency without direction is just faster mediocrity. You can automate your way through an entire quarter and end up further from where you needed to be, just with better dashboards to prove it.
Audit point three: Are you solving for scarcity or comfort?
Most tech adoption happens because it feels easier, not because it closes a genuine gap. The proof is in the trust data: globally, 68 per cent of respondents say they are worried that business leaders purposely mislead people, a 12-point increase from 2021. Most leaders are starting with a trust deficit and will have to earn trust with consistent communication and transparency.
Ask yourself honestly: am I using this tool because it moves me toward something scarce and valuable, or because it feels like progress?
People worldwide seek hope and trust as foundational leadership traits. Understanding these needs is what helps leaders build relationships and inspire others through changes in the world of work. The leaders who can anchor to that, and act on it, are the ones building where others aren’t looking.
The audit
Run these three questions quarterly. Not annually. Not when things slow down. Quarterly.
Where are you adding supply, and is there still demand? What would break if you removed the tech? Are you solving for scarcity or comfort?
Demand. Dependency. Direction.
That’s the audit. And right now, most leaders are failing it, not because they lack intelligence, but because they’re leading with the tool instead of leading with the people the tool is supposed to serve.
The map comes first. Always.
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