Dear reader,

Singapore’s position as the global leader in AI infrastructure underscores its strategic foresight and robust digital ecosystem. Achieving a top score of 8.91 in Arkance’s study, Singapore sets the benchmark for nations aiming to excel in the AI revolution.

The city-state’s unparalleled venture capital investment of US$14M per US$1,000 GDP reflects its dedication to nurturing AI startups and fostering innovation. With nearly 9 AI specialists per 1,000 LinkedIn members and research output with 31.8% AI-related papers, Singapore demonstrates its ability to cultivate and retain top talent. Its exceptional broadband speed of 305 Mbps and near-perfect cybersecurity score further enhance its appeal as a global AI hub.

South Korea and the UK follow closely, showcasing their own strengths in government technology maturity and cybersecurity. However, Singapore’s holistic approach—integrating funding, talent development, research, and infrastructure—solidifies its leadership.

This achievement highlights the increasing importance of AI infrastructure in driving economic growth and global competitiveness. As AI-powered technologies redefine industries like architecture, engineering, and construction, Singapore serves as a blueprint for nations seeking transformative progress.

By investing in AI ecosystems and safeguarding digital environments, countries can accelerate innovation and position themselves as leaders in the AI-powered future.

Sainul,
Editor.

—

NEWS & VIEWS

Singapore beats Korea, UK to emerge global leader in AI infrastructure
Singapore achieved an impressive score of 8.91 out of 10, securing the top spot; The city-state boasts the highest AI venture capital investment per US$1,000 of GDP, reaching a remarkable US$14M.

Apple plans US$1B manufacturing plant investment in Indonesia, minister says
In October, Indonesia banned iPhone 16 sales because it said Apple had not adhered to rules that require phones sold domestically to have at least 40% locally made parts; And this week, the government said it would increase the local content requirement.

Southeast Asian tech startups face funding slump in November
Startups secured US$84.2M in funding across 20 rounds in November; This represents a substantial decline of 66.18% compared to the previous month and a 76.55% drop compared to the same period last year.

KKday lands US$70M funding to bolster M&As in Asia Pacific, AI projects
The investors include Cool Japan Fund, Taiwan’s National Development Fund, and ZUU & De Capital Fund; Recognising Japan’s status as a premier travel destination in Asia, KKday looks to strengthen its position in the country, particularly in the B2C space.

KPay nets US$55M for expansion amid Asia’s fintech slowdown
Apis Partners is the lead investor; KPay plans to expand across key Asian economies, including Indonesia, the Philippines, Malaysia, and Thailand; The firm helps merchants with financial management, business operations, and digital transformation.

FashionValet founders plead not guilty
The charges against Vivy Yusof and Fadzarudin Shah Anuar involve an alleged unauthorized payment of US$1.69M from FashionValet’s account to 30 Maple Sdn in 2018; These funds were reportedly invested by Khazanah Nasional and Permodalan Nasional.

Antler plans to invest around US$25M in 50 Indian startups in 2025
The venture capital firm has invested in 30 startups in 2024 through its maiden $75 million fund; The company’s 2024 investments include Bizup, Meine Electric, Namma Yatri, Keeper, and Cautio.

Indian AI HR startup secures US$4M funding
The investors are Axilor Ventures, AFG Ventures, Bytez Ventures, and Alteria Capital; The funding will support the startup’s expansion, particularly in the US and the Philippines.

Thailand’s Betagro invests in Dutch-cultivated meat tech firm Meatable
Meatable’s groundbreaking cell-based technology is capable of producing high-quality pork and beef that mirror the taste, texture, and nutritional profile of conventionally produced meat.

Australia, Singapore collaborate to support sustainable infra, decarbonisation in SEA
The Australian government has approved an AUD50M investment into the Green Investments partnership under Singapore’s Financing Asia’s Transition Partnership (FAST-P) initiative.

Temu suspended in Vietnam due to registration failure: report
The Chinese e-commerce platform launched in Vietnam in October and was given until the end of November to register with authorities to avoid restrictions on internet access.

Malaysia warns potential US tariffs could disrupt global chip supply
This follows President-elect Donald Trump’s suggestion of imposing 100% tariffs on BRICS nations if they adopt a new currency or alternatives to the US dollar.

Ex-PayPal COO David Sacks is Trump’s new crypto and AI ‘czar’
Sacks, a member of the so-called “PayPal Mafia,” is a co-founder of Yammer, the internal communications tool that Microsoft acquired for US$1.2B in 2012; He’s also behind Craft Ventures, a VC fund that has backed SpaceX, Reddit, and ClickUp.

Myntra enters India’s quick-commerce race with 30-minute apparel delivery
Myntra will offer customers access to 10K styles across fashion, beauty, and lifestyle categories; The firm, which is owned by Flipkart and serves 70M users a month, plans to expand this offering to over 100K styles in the next three to four months.

FEATURES & INTERVIEWS

Singapore’s semiconductor stars: A look at key players and startups
Singapore’s neutral geopolitical stance and efficient logistics system make it an attractive hub for chipmakers looking to diversify their supply chains.

The rise of generative AI: 6 ASEAN countries leading the charge
Generative AI has found fertile ground in ASEAN, thanks to its ability to address regional challenges such as diverse languages, cultural nuances, and varying market needs.

Echelon Philippines 2024: Wai Hong Fong on StoreHub’s bold bet on the Philippines
The Echelon Philippines fireside chat explored StoreHub’s decision to prioritise the Philippines as a key market in its Southeast Asian strategy.

FROM THE ARCHIVES

Hydrexia enables users to store and transport hydrogen more economically with less space
Hydrexia has developed a magnesium-based solid-state tech solution to address safety and cost challenges in hydrogen storage, transportation, and production.

EcoSfera helps turn your household waste into energy in the comfort of your home
EcoSfera can be installed on the customers’ premises, process 5-50 tonnes of waste per day, and create up to 150kWh of power per container.

Kazam has created an Operating System for the EV industry in India
It allows EV fleets, charging point operators, OEMs, workplaces and residential properties to set up charging networks and earn money.

Hydroleap revolutionises wastewater treatment, leading industries into a sustainable future
Hydroleap serves a diverse array of customers, from public organisations and government enterprises to private sector entities.

The future of food: Tech-enabled, hyper-personalised, and sustainable
Tech will be a key enabler to achieving such food security, wellness, and sustainability goals across Asia and worldwide.

Feeding the future: Innovation, entrepreneurship, and the rise of food tech in Asia
This article suggests three proven communications strategies that every food tech startup can use to create a strong foundation for success.

Singapore’s food waste revolution: How Ento Industries is pioneering sustainable food from waste
The food waste management sector is in its infancy, but the demand for sustainable, nature-based solutions is rising.

Barbie-fy your business with the power of PR
PR agencies, like Barbie, excel at creating and maintaining a positive public image for their clients through their expertise in the field of publicity.

The hidden secrets of building a successful e-commerce brand in Singapore
By crafting a strong brand identity and prioritising customer satisfaction, founders can navigate e-commerce effectively.

The secret weapon of marketing? Why every business needs a CDP
A CDP provides crucial insights for businesses to improve services, optimise marketing, and address customer issues effectively.

Innovative technologies for bringing sustainability to the brick sector
The construction industry is invaluable to the global economy, but it is also a major polluter, including brick manufacturers.

Bridging continents: Lessons learned from Singapore and Estonia’s tech journeys
Exploring how Estonia and Singapore can influence regulations and standards for emerging markets in new foods, processes, and legislation.

THOUGHT LEADERSHIP

The rise of homelabs: Running your own AI server at home
One of the biggest current drivers for homelabs is the development of open source easily accessible machine learning algorithms.

Embracing the future of digital and green growth in Asia
Asia stands on the threshold of a powerful transformation, capable of setting global standards in sustainable digital innovation.

How global hiring accelerates a country’s competitiveness
Explore how Singapore stays at the forefront of global competitiveness by embracing AI and supporting business transformation.

Singapore vs Israel: Unpacking the strengths and growth dynamics of two startup powerhouses
This article examines the strengths and dynamics of Singapore and Israel, two key hubs shaping global innovation.

Remote hiring in 2024: The pros, cons, and everything in between
The impact of remote hiring in the post-pandemic era: discover why companies are reevaluating their strategies for 2024 and beyond.

Strategies for effectively integrating AI into your organisation
Integrating AI into your organisational strategy demands vision, planning, and adaptability to drive meaningful outcomes.

From employee to entrepreneur: The mindset shift that changes everything
Transitioning from employee to entrepreneur requires full ownership of your career, demanding autonomy, creativity, and resilience.

The wealth advisor’s productivity crisis: Implications for investors
Advisors embracing technology will thrive with efficient services, while those who resist risk obsolescence as investors seek better value.

Clearing the air on Malaysia’s air pollution
Learn about Malaysia’s air pollution crisis, its global health impacts, and actionable steps you can take to help clear the air.

—

Image Credit: 123RF.

The post Ecosystem Roundup: Singapore ranks #1 in global AI infra | Apple to set up US$1B manufacturing plant in Indonesia | KKDay, KPay raise big investments appeared first on e27.

KKday, an e-commerce platform for tours, experiences and activities, has raised approximately US$70 million in a new financing round.

New and existing investors, including Cool Japan Fund, Taiwan’s National Development Fund, ZUU & De Capital Fund, CHBVC, and Darwin Ventures, participated in the round.

KKday has also secured several credit lines from financial institutions.

Also Read: Investor expectations have evolved beyond a singular focus on topline scale, growth: KKday CEO

A significant portion of the funds will be directed towards mergers and acquisitions in the Asia-Pacific region. This will help enhance KKday’s market position. KKday will also invest heavily in artificial intelligence and research projects.

In addition, the firm plans to attract top-tier talent in key markets across Asia Pacific.

According to the company, the capital injection comes at a time when it is experiencing record-high monthly Gross Merchandise Value (GMV), driven by a strong rebound in domestic and international travel demand.

Founded in 2015, KKday is an online platform specialising in local in-destination tours and guides. Through a collection of curated experiences, travellers can find off-grid activities and book them through the platform.

With over 350,000 unique experiences in over 550 cities and 92 countries, KKday provides users access to a wide range of lifestyle experiences. These experiences range from local theme parks and top restaurants to staycations and multi-day hiking trips.

Currently, KKday employs over 1,000 individuals across its 11 offices in Asia, including locations in Hong Kong, Korea, Japan, Singapore, Malaysia, Vietnam, Thailand, the Philippines, Shanghai, Taiwan, and Australia.

To double down on Japan

Recognising Japan’s status as a premier travel destination in Asia, KKday looks to strengthen its position in the country, particularly in the B2C market. It has partnered with the country’s largest accommodation booking platform, Jalan, enabling KKday users to access nearly 10,000 Japanese accommodations directly through the KKday app.

It has also collaborated with Tabelog, Japan’s leading restaurant review platform. KKday users can now book reservations at over 42,000 popular restaurants across the country.

The travel-tech company has also implemented a digital ticketing system at Nikko Toshogu Shrine to streamline visitor experiences and operations at the historic site.

Besides, KKday’s platform “rezio” provides tools to local experience suppliers for real-time inventory management and dynamic pricing, empowering them to enhance efficiency and profitability.

Also Read: How KKday saved for a rainy day when many travel startups called it a day during COVID-19

In July 2022, KKday secured an undisclosed sum in additional funding led by TGVest Capital to bring its total Series C round to US$95 million.

In November 2018, it had secured an undisclosed amount in Series B-plus, co-led by LINE Ventures and the Alibaba Entrepreneurs Fund. This round came close to six months after it raised investment from Alibaba Entrepreneurs Fund and launched a flagship store under Fliggy, Alibaba Group’s travel portal in China.

The post KKday lands US$70M funding to bolster M&As in Asia Pacific, AI projects appeared first on e27.

Generative AI (GenAI), a transformative technology capable of creating content such as text, images, and code, has been rapidly reshaping industries worldwide. In the ASEAN region, this wave of innovation is spurring the emergence of dynamic startups, attracting investments, and drawing the attention of global tech giants.

While still in its early stages, the region’s GenAI ecosystem is developing at an impressive pace, offering significant opportunities for startups, investors, and governments alike.

Overview of the ASEAN GenAI ecosystem

ASEAN’s GenAI ecosystem is gaining momentum, fueled by a surge in innovative startups and strong demand for AI-driven solutions across various sectors. According to the ASEAN GenAI Startup Report 2024, over 700 GenAI startups are active in the region, with 250 surveyed for the report. These startups predominantly operate in B2B markets, targeting productivity, healthcare, financial services, and more.

The report highlights Singapore as home to 44 per cent of the region’s GenAI startups, followed by Vietnam (27 per cent), Indonesia (13 per cent), Thailand (seven per cent), Malaysia (six per cent), and the Philippines (three per cent). This distribution underscores the influence of local ecosystems, access to funding, and availability of talent in shaping the GenAI landscape.

Startups are leveraging these capabilities to build innovative applications, ranging from chatbots and voice assistants to tailored healthcare solutions and financial automation tools.

Key countries leading the charge

Singapore: The regional leader

Singapore’s prominence as a GenAI hub stems from its robust infrastructure, access to global capital, and supportive government policies. With initiatives like the Productivity Solutions Grant (PSG) and the GenAI Sandbox for SMEs, Singapore is fostering innovation and adoption of AI across industries. Leading startups, such as Bluesheets (financial automation) and Kroolo (productivity tools), demonstrate the country’s strength in building enterprise-focused solutions.

Also Read: Report: New fintech talents emerge as GenAI becomes increasingly popular in Singapore

Vietnam: The rising powerhouse

Vietnam’s GenAI ecosystem is emerging as a major contender, with a significant increase in startup activity. Known for its strong technical talent pool, the country has over 530,000 IT professionals and a growing community of AI developers. Startups like Mesolitica and ArcanicAI are creating localised AI models that cater to Southeast Asia’s diverse languages and needs. The government’s National Innovation Center (NIC) is also actively promoting AI literacy and collaboration with global tech players like Google, further accelerating Vietnam’s GenAI development.

Indonesia: B2C growth potential

While Indonesia’s focus has traditionally been on B2C startups, it is gradually embracing GenAI to address its large domestic market. Startups like Meeting.ai, which offers transcription services optimised for Southeast Asian languages, highlight the potential for GenAI solutions in consumer applications. Indonesia’s Ministry of Communications and Informatics (KOMINFO) is actively supporting AI development, paving the way for broader adoption in the coming years.

Why some nations are emerging as GenAI hubs

Government policies are a key driver in fostering innovation. Singapore’s AI Verify Foundation and National Multimodal LLM Programme are examples of how targeted initiatives can encourage startups to develop cutting-edge solutions. Vietnam’s collaboration with Google to provide 40,000 scholarships for AI-related courses underscores the importance of education in scaling AI adoption.

Despite these advantages, challenges remain. Startups in ASEAN face hurdles like slow enterprise onboarding, limited access to early-stage funding, and competition with global SaaS giants. However, these challenges also present opportunities for regional collaboration, such as cross-border partnerships and joint ventures.

eWith Singapore leading innovation, Vietnam emerging as a talent-driven powerhouse, and Indonesia poised for consumer-focused growth, ASEAN is positioning itself as a global contender in the GenAI space. By addressing existing challenges and leveraging regional strengths, the ecosystem can unlock new opportunities for startups, investors, and governments, ensuring sustainable growth in the years to come.

The question now is not whether ASEAN will play a role in the global GenAI revolution, but how it can lead.

—

This article is the first in a series from the ASEAN GenAI Startup Report 2024. GenAI Fund invests in early-stage GenAI startups across Southeast Asia, focusing on growth strategies and exit opportunities. Stay updated with new articles in this series by subscribing and following us on our channels. For more articles, visit: https://e27.co/category/gen-ai-series/.

The post The rise of generative AI: 6 ASEAN countries leading the charge appeared first on e27.

The way we work is changing. Fueled by shifts in workforce expectations, rapid technological advancements, and ongoing talent shortages, companies worldwide are rethinking their hiring strategies. Employees now expect flexibility—not just in hours but also in where they work. This demand for adaptable work arrangements has opened doors to a new era of global hiring, allowing organisations to tap into talent pools far beyond their physical borders.

Remote’s recent Global Workforce Report found that 98.2% of employers recognize flexibility as a top priority for candidates. This creates an unprecedented opportunity for businesses to secure the best talent without geographical constraints. Yet, the potential of global recruitment is tempered by its complexities. From navigating local labour laws and tax regulations to respecting cultural nuances, managing an international workforce can be a daunting task. 

Remote’s global HR solutions to empower companies today

Enter Remote, a company that empowers organisations to embrace the future of work with confidence. Specialising in global HR solutions, Remote offers tools and expertise to simplify hiring, payroll, and compliance, making it easier for companies to expand their reach and access top-tier talent. Remote’s partnership with e27 has connected it with a diverse ecosystem of startups, corporates, and government institutions. Together, they’ve tapped into a broader community committed to innovation and growth, helping businesses navigate the complexities of international hiring.

With a strong foothold in the Asia-Pacific (APAC) region, Remote has become a pivotal partner for businesses navigating the complexities of international hiring. On 13 November, Remote officially entered the Japanese market. This move gives them ownership and coverage across East Asia and the entire Asia-Pacific region, allowing them to support entrepreneurs with global ambitions. This regional expansion not only underscores Remote’s commitment to empowering businesses but also positions the company as a leader in the global HR landscape, helping organisations unlock the full potential of remote and hybrid work models.

Also read: Rethinking remote work: The engagement issue at the heart of work-from-home

Overcoming talent shortages: How Remote supports APAC businesses

The Asia-Pacific region faces an increasing demand for skilled talent, particularly in high-demand digital roles. For companies seeking to hire beyond their borders, this presents both significant opportunities and complex challenges. Remote’s platform addresses these complexities, enabling businesses to efficiently navigate international hiring while accessing top-tier talent from a global pool.

A major obstacle for many companies is managing payroll for international teams, which requires expertise in local tax laws, varying currencies, and compensation structures. This is especially burdensome for small-to-medium enterprises (SMEs), which often lack the resources to handle these intricacies, leading to inefficiencies and compliance risks. Additionally, navigating local employment laws and tax regulations poses another challenge, as these vary significantly between jurisdictions and demand constant attention to ensure adherence.

Remote’s comprehensive platform offers a seamless solution by managing payroll, ensuring compliance, and simplifying talent acquisition. This empowers businesses to attract and retain the best candidates while easing operational burdens. In competitive industries like technology and finance, where finding specialized talent can be particularly challenging, Remote provides a crucial lifeline. By enabling companies across APAC to overcome these barriers, Remote helps unlock new opportunities and drives success in the global workforce.

Building culture and embracing augmentation

Remote’s company culture is a cornerstone of its operations, both regionally in APAC and on a global scale. Following IDC’s emphasis on “culture,” Remote prioritises asynchronous work practices to maximise productivity across time zones. This approach allows teams to thrive in remote and distributed environments, where autonomy and flexibility are key. For example, a team member in Vietnam can seamlessly manage a Singapore-based project or adjust their schedule to balance caregiving responsibilities, all while maintaining high performance and accountability.

Under IDC’s “augmentation” pillar, Remote fosters an innovative digital culture by adopting advanced tools, including AI-powered platforms like ChatGPT. Trust and transparency are central to this model, reflecting Remote’s commitment to a truly borderless and adaptable workplace. By integrating these principles into its operations, Remote sets a benchmark for companies aiming to navigate the challenges of compliance and talent acquisition while embracing the future of work.

Also read: e27 and Gateway of Asia transforming Asia’s startup landscape from Singapore to Manila

How Remote and e27 are shaping the future of HR in Asia

Remote’s participation in e27’s Echelon 2024 event in Singapore marked a significant milestone, offering the company a platform to connect with a dynamic mix of startups, investors, government institutions, SMEs, and corporate leaders. The event allowed Remote to showcase its innovative HR tech solutions, drawing significant interest from attendees eager to simplify international hiring and compliance. The overwhelmingly positive feedback and high engagement at Remote’s booth not only boosted its brand visibility but also fostered relationships that have already translated into new business opportunities, underscoring the value of such industry gatherings.

Building on this momentum, Remote collaborated with e27 for a targeted webinar in October, featuring a panel of experts from Remote and across the industry. The session delved into the rapidly evolving HR landscape, addressing workplace transformations accelerated by remote work. By reaching out to targeted audiences from the tech, finance, and startup communities, e27 was able to secure 133% of the target RSVP. Further, it achieved an attendance rate of more than 50%. Remote and e27 remain committed to empowering businesses with thought leadership and tools to navigate the future of work.

Also read: Data to dollars: Reshaping mobile marketing with Branch and e27

What lies ahead for Remote: Shaping the future of global talent management

Looking ahead, Remote is poised to play an even larger role as global talent management continues to evolve, especially in dynamic regions like the Asia-Pacific (APAC). The future will be defined by flexible, technology-driven strategies as businesses expand internationally. In APAC, this transformation is already underway, with 78% of companies planning to hire over 60% of their workforce as remote full-time employees within the next 12 to 18 months. This shift reflects a growing need for stability and the desire to address persistent skill shortages, particularly in high-demand digital fields.

Technology will remain central to the future of workforce operations, and Remote is well-positioned to lead this charge. Unified HR platforms and EOR solutions are becoming essential tools for managing payroll, ensuring compliance with diverse labour laws, and streamlining onboarding processes for international hires. By reducing operational and administrative burdens, these technologies free businesses to focus on strategic goals like growth, talent sourcing, and employee retention.

As the global workforce becomes more interconnected, Remote’s role in enabling businesses to navigate complex legal landscapes and access diverse talent pools will only grow. By driving innovation and fostering inclusivity, Remote is not just adapting to the future of work—it is actively shaping it.

—

This article is produced by the e27 team

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Reach out to us here to get started.

The post How Remote is pioneering global talent management and the future of work appeared first on e27.

Sendbird, known for its pioneering role in real-time communication APIs and SDKs, is evolving into a leader in AI-driven customer engagement. The company is tackling the growing challenges of scalable and intelligent customer interaction across industries and use cases. As businesses face increasing demand for instant, personalised support, traditional models often fall short. Sendbird’s innovative AI agents automate responses for common queries, support human agents with data-driven insights, and handle routine tasks such as processing returns or updating profiles—all without human intervention.

At its core, Sendbird empowers businesses with a robust, API-first platform that seamlessly integrates with user and customer data. This orchestration enables AI agents to perform autonomous actions, enhancing efficiency while delivering proactive, adaptive customer support. What sets Sendbird apart is its unique combination of proven real-time communication expertise and cutting-edge AI capabilities. Unlike standalone AI solutions, Sendbird’s platform marries scalable, low-latency messaging infrastructure with AI tools that elevate user interactions. The platform’s flexibility, which includes diverse messaging UI options for web and mobile applications, ensures a responsive and engaging experience for users.

Today, Sendbird is shaping the future of customer engagement by setting new standards in AI-driven solutions for support, marketing, and user acquisition. It is positioned as a frontrunner in the emerging AI agent space. Notably, the company provides enterprises with the tools to experiment, adopt, and scale AI initiatives quickly and effectively. As Asia’s leading media tech platform, e27 consistently partners with Sendbird to connect with the APAC startup ecosystem. Together, they leverage Echelon and other initiatives to empower businesses with transformative communication solutions.

Also read: Empowering innovation: e27 collaborates with Meta for the AI Accelerator Programme

Understanding Sendbird’s journey and market position

Founded in 2013, Sendbird has transformed from a South Korean startup into a global leader in AI-driven customer engagement. The company was initially launched as a B2C platform connecting mothers through a social media app. In 2015, it recognised the growing demand for real-time interaction tools. As a result, the company pivoted to focus on B2B and enterprise communication solutions. This strategic shift proved successful. By 2016, Sendbird gained momentum through its participation in Y Combinator, a premier startup accelerator. It also established its headquarters in Silicon Valley.

Over the years, Sendbird has reached key milestones. This includes raising over $236 million in funding and achieving unicorn status by 2021. Its platform now powers over 7 billion messages monthly, facilitating seamless communication for 300 million users across diverse industries and geographies. This impressive scale has positioned Sendbird as a trusted partner for enterprises seeking reliable, innovative communication solutions.

While headquartered in the U.S., Sendbird maintains a significant presence in the APAC region. Its Seoul-based APAC headquarters and R&D centre enable the company to stay agile and responsive to customers in Japan, Southeast Asia, and ANZ. Unlike many U.S.-based software companies that rely on regional hubs like Singapore, Sendbird’s strategic location in South Korea underscores its commitment to serving the APAC market effectively.

As Sendbird continues to evolve, its focus remains on delivering AI-driven solutions that enhance user engagement and satisfaction, solidifying its role as a global leader in intelligent communication platforms.

Exploring Sendbird’s comprehensive communication suite

Sendbird has established itself as a leader in integrating advanced communication tools—chat, voice, and video—directly into applications. To cater to the increasing demand for multi-channel engagement, the platform extends support to external communication channels like WhatsApp, Facebook, and Instagram. This allows businesses to seamlessly interact with their users across diverse platforms.

To address the growing need for effective customer support, Sendbird developed Sendbird Desk, a dedicated agent support system that integrates smoothly with existing CRM and customer service solutions. Additionally, the platform’s evolution includes compatibility with advanced AI models such as OpenAI’s ChatGPT, Anthropic’s Claude, and Meta’s Llama, paving the way for Sendbird’s AI agent platform. This innovation empowers businesses to automate customer support, marketing, and other interactions with AI-driven agents that integrate directly with their internal systems and data.

Another standout offering, Sendbird Business Messaging, enables businesses to proactively engage customers via in-app notifications and external channels like WhatsApp, SMS, and email. This tool supports timely and targeted outreach, ensuring meaningful conversations at the right moments.

Trusted by leading brands such as India’s Paytm, Southeast Asia’s Traveloka and Carousell, and Japan’s Rakuten and PayPay, Sendbird’s solutions deliver unmatched reliability and scalability. A prime example of its impact is Maya, the Philippines’ largest fintech provider. By transitioning to Sendbird’s in-app messaging and customer support chat, Maya achieved a 94% cost savings per message, reduced support costs by 56%, and enhanced customer satisfaction, showcasing the transformative potential of Sendbird’s comprehensive suite.

Also read: e27 and Gateway of Asia transforming Asia’s startup landscape from Singapore to Manila

e27 and Sendbird: Partners in transforming customer experience

Sendbird is an important member of the e27 and Echelon community. Its cutting-edge expertise in real-time communication and AI-driven customer engagement aligns seamlessly with the Echelon’s focus on innovation and technology. By addressing critical challenges like scalability and personalization in customer interactions, Sendbird exemplifies the forward-thinking spirit that Echelon champions.

Sendbird’s engagement with e27 significantly helped them build a pipeline of potential startup customers across APAC. This is true particularly for high-growth markets like Singapore, Indonesia, and Thailand. This experience also enabled them to quickly gauge the potential and needs of these key markets.

e27 also previously collaborated with Sendbird on the “Get Ahead in Digital Transformation” webinar. Held via Zoom, industry professionals and innovators gained insights into staying competitive in a rapidly evolving business landscape. The webinar featured expert advice on transforming digital customer conversations into meaningful, lasting relationships. It also showcased actionable strategies for enhancing communication and engagement. Thus, e27 and Sendbird’s partnership has set the stage for deeper engagement and tailored support in the region. 

Pioneering the next Wave of in-app communication

Sendbird is at the forefront of redefining in-app communication, actively working to set new industry standards through innovation and collaboration. The company’s efforts include forging strategic partnerships, participating in global conferences, and exploring opportunities to contribute to open-source projects. One of Sendbird’s latest innovations is its AI agent solution, which integrates seamlessly into existing communication systems. This offering provides businesses with a scalable and intelligent support option, designed to enhance user experiences by automating interactions while delivering personalised, data-driven support.

Looking ahead, Sendbird aims to solidify its role as a key innovation partner for enterprises, particularly in the APAC region. It plans to showcase its AI agent capabilities at prominent industry events, including Shoptalk in Las Vegas in 2025. Additionally, the company is actively seeking opportunities to present its solutions at customer service and AI-focused conferences across the APAC region. Through these initiatives, Sendbird is poised to continue leading the next wave of in-app communication, empowering businesses to deliver cutting-edge, connected experiences.

e27 remains committed to empowering partners like Sendbird by providing tailored support that aligns with their strategic goals. Through event partnerships, access to new markets, and enhanced visibility within the APAC startup ecosystem, e27 fosters meaningful collaborations that drive growth and innovation. With its established network and expertise, e27 helps partners navigate the dynamic tech landscape, connect with key stakeholders, and unlock opportunities across borders. For organisations aiming to amplify their impact in the region, e27 offers a clear and proven platform to achieve success.

—

This article is produced by the e27 team

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Reach out to us here to get started.

The post How Sendbird is pioneering the future of AI-driven customer engagement appeared first on e27.

Wealth advisors are facing a turning point. Those who adopt advanced technology may experience increased productivity, reduced costs, and improved client satisfaction.

On the other hand, those who fail to evolve risk being left behind as the market becomes more competitive and clients’ expectations grow.

Wealth advisors have faced mounting pressures in recent years. This has come from increasing client demands, regulatory burdens, and the rise of fragmented technology systems complicating their ability to deliver high-quality financial advice. 

For Australian investors, this has become particularly critical following the 2023 Royal Commission report, which exposed serious shortcomings in the wealth management industry and led to a sharp reduction in the number of financial advisors—from 28,000 to 16,000.

The result? A growing productivity crisis for wealth advisors, with fewer professionals left to manage an ever-increasing number of client portfolios.

This crisis is not just about internal inefficiencies; it has serious implications for investors. As the industry evolves, the quality of financial advice, the accessibility of services, and even the overall performance of investments are at stake. 

For investors, the question is not just whether their advisor is managing portfolios well, but whether they have the right tools to do so in an increasingly complex and cost-pressured environment.

The cost of fragmented systems: What investors should know

Many advisors rely on multiple systems and platforms to manage client portfolios, execute trades, and generate reports. This patchwork approach is cumbersome, inefficient, and prone to errors. 

For investors, this means that advisors may be working with fragmented data, leading to delays in decision-making and a lack of comprehensive oversight. Imagine an advisor logging into five different systems just to get a clear picture of a client’s assets. 

Not only is this time-consuming, but it also increases the likelihood that critical information may be overlooked or misunderstood.  As a result, investors could face slower response times, delayed financial insights, and even suboptimal advice.

Also Read: A startup lawyer’s guide to non-standard investment term sheets

In today’s fast-moving financial markets, where real-time data can make or break investment opportunities, this inefficiency poses a serious risk to portfolio performance.

The problem is exacerbated by the shrinking pool of advisors, especially in Australia. With fewer professionals available, those who remain are handling larger client loads and more complex portfolios. This increased workload, combined with fragmented systems, leaves less time for personalised advice and strategic planning—key elements of effective wealth management.

Technology as the solution: How it’s changing the game

Fortunately, technology is stepping in to address this productivity gap. A new generation of platforms is helping advisors streamline their operations, potentially allowing them to provide more timely, personalised, and efficient service to investors.

These platforms, such as Orion Advisor Solutions, Morningstar Office, and Black Diamond Wealth Platform, are designed to consolidate all client data into a single, easy-to-navigate system. This not only saves time but also ensures that advisors have a complete, real-time view of their clients’ financial situations.

ViewTrade’s “OneView” platform, for instance, offers a consolidated platform that integrates portfolio management, trading capabilities, and real-time market data into one interface. Advisors can manage multiple client accounts from a single dashboard, execute trades efficiently, and offer more informed advice, all without switching between systems.

This improvement in workflow is crucial for both advisors and their clients, as it allows for faster decision-making, fewer errors, and more accurate financial insights. For investors, the benefits of these platforms are clear. When advisors use integrated technology, they can focus more on strategy and client engagement, rather than spending time on administrative tasks.

This translates into better, more proactive advice tailored to the investor’s specific needs. Moreover, real-time data ensures that advisors are making decisions based on the most current market information, helping investors capitalise on opportunities as they arise. Platforms like Addepar and Charles River Development are also playing a role in democratising financial advice, making wealth management services more accessible to a broader range of clients.

Also Read: Navigating wealth management: The emergence of new family offices in Singapore

By automating many of the tasks that once required significant time and manpower, these platforms allow advisors to serve more clients—particularly those with smaller portfolios—without compromising the quality of service. This shift is especially important as more investors, beyond high-net-worth individuals, seek professional advice.

What this means for investors: A changing landscape

As the wealth management industry evolves, the implications for investors are important. 

First and foremost, investors must consider how their wealth advisors are adapting to these technological changes. Are they using the best tools available to manage portfolios efficiently, and generate the best returns at the lowest cost? 

For Australian investors in particular, the post-Royal Commission landscape has added urgency to these considerations. Advisors now face stricter regulatory requirements, reduced fees, and those who fail to adopt advanced technology risk falling behind in both compliance and client service. 

Investors should be proactive in assessing whether their advisors are using technology to not only meet these regulatory standards but also to deliver more personalised, informed advice.

Looking ahead, the wealth management industry is likely to see further consolidation. 

Advisors who embrace technology will thrive, offering more efficient and cost-effective services to their clients. Those who do not risk becoming obsolete, as investors gravitate toward firms that can offer better service, and better returns, at lower costs.

New technologies allow for greater transparency, faster decision-making, and a more personalised approach—all of which are essential in navigating today’s complex financial landscape.

The productivity crisis facing wealth advisors is not just an internal industry issue—it has far-reaching implications for investors. The adoption of technology is key to ensuring that investors receive timely, informed, and personalised advice. 

—

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on Instagram, Facebook, X, and LinkedIn to stay connected.

Image credit: Canva Pro

The post The wealth advisor’s productivity crisis: Implications for investors appeared first on e27.

Artificial Intelligence (AI) is rapidly transforming industries worldwide, and its impact on startups and small and mid-sized enterprises (SMEs) is growing every day. This article kicks off a new series by e27 focussed on exploring how AI is reshaping the business landscape for growing startups and SMEs.

Through this series, we aim to provide valuable insights into the increasing relevance of AI, its practical benefits, and the challenges and solutions surrounding its adoption. In each instalment, hear directly from leading companies driving AI innovation as they share insights and offer practical advice for businesses navigating today’s competitive market.

We begin with Alex Chatpaitoon, Marketing Manager for Southeast Asia at iFLYTEK, a global leader in AI and voice technology, to explore how AI is empowering SMEs and how iFLYTEK is shaping this transformative landscape.

What does iFLYTEK do, in a nutshell

We provide a suite of AI-powered tools tailored to SMEs, including voice recognition and natural language processing (NLP) that enhance customer interactions through intelligent voice assistants. Our AI virtual anchors break language barriers by creating multilingual content, supporting global expansion efforts for SMEs. Additionally, our personalized marketing tools leverage customer data to design targeted campaigns, driving higher engagement and boosting sales.

These solutions are designed to help SMEs streamline operations, improve customer experiences, and scale effectively.

iFLYTEK’s journey into AI

Our journey into AI was driven by a mission to enhance communication through technologies like NLP and speech recognition. From the beginning, we aimed to make AI accessible and user-friendly, recognizing its transformative potential to automate tasks, improve efficiency, and deliver personalized experiences. This commitment to innovation aligns perfectly with current industry trends, as more SMEs adopt AI to remain competitive and unlock new growth opportunities.

Why AI is essential for SMEs today

AI is no longer exclusive to large corporations; it has become essential for SMEs to remain competitive in today’s rapidly evolving business environment. It optimizes operations, enhances decision-making, and creates personalized customer experiences.

By automating routine tasks, improving supply chain efficiency, and streamlining processes like HR and finance, AI enables SMEs to operate more effectively. Additionally, it helps analyse large datasets to uncover insights into customer behaviour and market trends, while personalised marketing powered by AI fosters stronger relationships through tailored experiences.

Also read: The art of AI integration: Growing your business with chatbots and human expertise

The biggest benefits of AI for SMEs

Cost savings and improved efficiency are some of the most impactful benefits of adopting AI. AI-powered tools automate repetitive tasks, optimize workflows, and manage customer inquiries through chatbots and virtual assistants, enabling SMEs to operate more effectively while significantly reducing costs.

AI also transforms customer service, a critical area for SMEs, by providing round-the-clock support through virtual assistants and chatbots. This not only speeds up response times but also greatly improves customer satisfaction.

Challenges to AI adoption

Fear of complexity and concerns about data privacy are among the biggest obstacles preventing SMEs from adopting AI.

To overcome these challenges, it’s important to start small by focusing on specific areas such as customer support or inventory management. Partnering with reliable AI providers and implementing robust cybersecurity measures can also help address these concerns, making the transition to AI smoother and more secure.

Misconceptions about AI

Many SMEs worry that AI might replace jobs, but the reality is quite the opposite. AI is designed to complement human work by automating repetitive tasks, allowing employees to concentrate on strategic and high-value responsibilities. Rather than eliminating roles, AI enhances productivity and empowers teams to work more effectively.

The trends shaping the future of AI for SMEs

In the coming years, we expect significant advancements in cyber protection, with AI-powered tools preventing fraud and ensuring secure transactions, as well as in personalized marketing, where AI analyzes customer behavior to create tailored strategies that boost sales and foster loyalty.

AI will also be pivotal in breaking down global communication barriers. Our AI-powered language solutions enable seamless multilingual interactions, allowing SMEs to connect with diverse markets more effectively.

Also read: How technology can bridge language barriers to build an inclusive society

How can SMEs can start their AI journey

Getting started with AI begins by assessing existing workflows to pinpoint areas where automation can make the most impact. It’s equally important to prepare teams by providing training and addressing any concerns about AI’s role in the workplace. Starting with small pilot projects allows SMEs to test solutions and gradually expand AI integration.

By taking these manageable steps, SMEs can unlock AI’s immense potential without overwhelming their resources.

On iFLYTEK’s role in shaping AI adoption

At iFLYTEK, our contributions to AI innovation include advancements in speech recognition, natural language processing, and multilingual capabilities. Our mission is to break communication barriers and enable businesses to connect on a global scale.

Through the development of cutting-edge AI technologies, we strive to empower SMEs to engage customers more effectively, streamline their operations, and expand their reach with confidence.

 

Founded in 2010, iFLYTEK is a Chinese leader in AI and voice technology, offering development kits such as TTS, ASR, and NLP SDKs that serve over 800,000 developers worldwide. With a mission to enhance human-machine interaction and drive AI adoption across industries, iFLYTEK delivers innovative solutions to transform businesses. Learn more from their website.

–
This article is part of e27’s special series on Artificial Intelligence for Startups and SMEs, where we explore the transformative power of AI in helping startups and small and mid-sized enterprises navigate today’s competitive landscape.

The post Breaking barriers: iFLYTEK’s insights into AI’s role for SMEs appeared first on e27.

Singapore has emerged as the global leader in AI infrastructure, according to a new study by Arkance, a global platform for digital transformation in the architecture, engineering, and construction (AEC) industry.

The study analysed various metrics, including AI venture capital investment, talent pool, research output, broadband speeds, cybersecurity, and government technology maturity, to rank countries based on their AI infrastructure readiness.

Also Read: AI gold rush: How OpenAI’s Singapore expansion could reshape the startup ecosystem

Singapore achieved an impressive score of 8.91 out of 10, securing the top spot. The city-state boasts the highest AI venture capital investment per US$1,000 of GDP, reaching a remarkable US$14 million. This highlights the country’s thriving environment for AI innovation and its commitment to fostering a robust AI ecosystem.

The study also reveals that Singapore excels in AI talent, with 8.80 AI specialists per 1,000 LinkedIn members. Its research output is equally impressive, with 31.8 per cent of research papers involving AI – a staggering 90 per cent more than the United States.

Beyond its strong AI foundations, Singapore’s robust digital infrastructure plays a crucial role in its success. The country boasts impressive broadband speeds of 305 Mbps, outperforming Germany by over 3x. This, coupled with a cybersecurity score of 9.85 out of 10, demonstrates Singapore’s commitment to safeguarding its digital infrastructure.

South Korea secured the second position with a score of 7.71 out of 10, demonstrating its strong AI capabilities. South Korea shines in government technology maturity, achieving the highest score of 9.91 out of 10 in this category. The country also showcases advanced AI implementation capabilities with a score of 9.40 out of 10.

The United Kingdom claims the third spot with a score of 6.93 out of 10, highlighting its substantial investments in AI. Notably, the UK boasts the highest cybersecurity score globally at 9.95 out of 10, reinforcing its strong focus on digital security.

Finland and India share the tenth position with a score of 5.26 out of 10. While Finland demonstrates strength in AI talent and research, India exhibits strong progress in AI venture capital investment and research contributions.

The study underscores the growing importance of AI infrastructure in shaping the future.

As Greg Arranz, CEO of Arkance, notes, countries investing in AI infrastructure are positioning themselves for significant growth, global leadership, and breakthroughs in industries that depend on automation and efficiency.

Also Read: One-third of Singaporeans never used AI tools in their workplaces: Survey finds

The rise of AI-powered automation in sectors like AEC offers immense potential for streamlining design, enhancing construction management, and improving project outcomes. Building a robust digital ecosystem encompassing AI talent, research, and reliable internet infrastructure is crucial for advancing local economies and driving innovation.

As the global AI landscape evolves, Singapore’s leadership in AI infrastructure serves as a model for other nations seeking to harness AI’s transformative power. By prioritising key areas like investment, talent development, research, and digital security, countries can pave the way for a future driven by AI-powered innovation.

The post Singapore beats Korea, UK to emerge global leader in AI infrastructure appeared first on e27.

Southeast Asia’s tech startup ecosystem witnessed a significant downturn in funding during November 2024, raising concerns about investor confidence in the region.

According to data from Tracxn, startups in the region secured a total of US$84.2 million across 20 funding rounds in November. This represents a substantial decline of 66.18 per cent compared to the previous month and a 76.55 per cent drop compared to the same period last year.

Also Read: Healthtech, edutech dominated SEA’s funding scene in past 5 years: Tracxn

The data highlights a worrying trend of declining investments in Southeast Asian startups. While several factors could contribute to this downturn, including global economic uncertainties and a potential shift in investor focus, it underscores the challenges startups face in securing capital.

Despite the overall slump, some venture capital firms remain active in the region. Notable players like Skyland Ventures, Wavemaker Partners, Kopital Ventures, and Skystar Capital participated in multiple funding rounds during November. These firms appear to be strategically targeting specific sectors and startups with strong growth potential, even amidst a challenging funding environment.

Key highlights from the November funding landscape include:

• Total funding: US$84.2 million across 20 rounds.
• Most active VCs: Skyland Ventures, Wavemaker Partners, Kopital Ventures, and Skystar Capital.
• Top deals: StakeStone, Cycle Network (Wavemaker Partners), Portcast, Pi-xcels (Kopital Ventures), Dat Bike, Mimin (Skystar Capital).

Also Read: Smaller in numbers, bigger in impact: Female founders secure larger seed rounds

The November funding figures serve as a stark reminder of the startup ecosystem’s volatility. While Southeast Asia holds immense potential for tech innovation and growth, startups and investors must navigate the current funding climate cautiously and adapt their strategies accordingly.

The post Southeast Asian tech startups face funding slump in November appeared first on e27.

In the global landscape of innovation and entrepreneurship, Singapore and Israel have emerged as formidable startup powerhouses. Despite their geographical and cultural differences, both nations have cultivated vibrant startup ecosystems that have driven impressive technological and economic growth.

This article delves into the comparative strengths and dynamics of Singapore and Israel, two hubs that are shaping the future of global innovation.

Strengths of Singapore

Singapore’s ascent as a startup hub is underpinned by several key factors:

Pro-business policies and ease of doing business

The Singaporean government has established a highly conducive regulatory environment for business operations. Ranked second globally in ease of doing business, Singapore benefits from streamlined processes for company registration, favourable tax policies, and robust intellectual property laws. These factors have made it an attractive destination for international entrepreneurs looking to set up shop in Asia.

Strategic geographic location

Situated at the crossroads of major global trade routes, Singapore serves as a gateway to the burgeoning markets of Southeast Asia. The city-state’s position has facilitated easy access to a diverse and expansive customer base, which continues to drive regional growth. Southeast Asia’s digital economy alone is projected to reach US$363 billion by 2025, providing ample opportunities for startups to tap into emerging markets.

Government initiatives and infrastructure

Programs like the Smart Nation initiative and investments in digital infrastructure have accelerated Singapore’s tech capabilities. Government agencies such as Enterprise Singapore and the Economic Development Board actively support startups through funding, mentorship, and expansion programs.

In 2021 alone, the government committed approximately US$25 billion to research, innovation, and enterprise efforts for the next five years, with a strong emphasis on digital transformation.

Education and talent development

Singapore’s emphasis on education, especially in science, technology, engineering, and mathematics (STEM), has cultivated a highly skilled workforce. The country ranked 19th globally for its digital skills proficiency, with particularly high levels of talent in emerging areas like AI and data analytics. This focus on STEM and collaborations between universities and industries create a continuous pipeline of talent to fuel the startup ecosystem.

Also Read: Money travelling: Insights from Singapore Fintech Festival on travel and finance

Strengths of Israel

Often dubbed the “Startup Nation,” Israel has built a dynamic startup ecosystem characterised by several unique advantages:

Culture of innovation and risk-taking

With a societal embrace of entrepreneurship and a willingness to take risks, Israel has developed a fertile ground for startups. This mindset is reflected in the numbers: Israel boasts the highest number of startups per capita in the world, with approximately 6,000 active startups in a country of just nine million.

Strong venture capital ecosystem and private funding

Israel’s venture capital landscape is robust, with significant investments fuelling startup growth. Despite adverse geo-political circumstances, recent fund-raising rounds have included series A rounds such as the US$10M raised by cash management startup Panax; to a US$200M series D raised by Armis security which increased its valuation to US$4.3 billion. Such funding rounds underscoring the confidence investors have in Israeli innovation.

Military technologies

Israel’s military, particularly its elite Unit 8200, has produced a wealth of technological expertise that transitions into the civilian sector. Many cybersecurity startups in Israel trace their roots to technologies originally developed for defence. This advantage has contributed to Israel’s leading position in cybersecurity innovation, with the country accounting for nearly 31 per cent of global cybersecurity investments in 2020.

Focus on deep tech and cutting-edge industries

Israeli startups frequently engage in deep tech fields such as artificial intelligence, biotechnology, and advanced materials. Israel ranks 10th globally in AI research output, with a strong focus on sectors like medical AI, which has driven innovations that contribute to advancements in health tech worldwide.

Also Read: 5 common mistakes in financial modelling during startup fundraising

Comparative growth dynamics

While both countries have thriving startup ecosystems, their growth dynamics differ:

Cultural attitudes toward entrepreneurship

Israel’s informal, direct communication style promotes rapid decision-making and adaptability—traits well-suited to the fast-paced startup world. In contrast, Singapore’s structured culture places a stronger emphasis on planning and risk mitigation, a difference that shapes how startups in each country approach challenges and opportunities.

Regulatory frameworks and government support

Singapore’s government takes a proactive role in supporting startups through grants, tax incentives, and infrastructure development. Meanwhile, Israel leans more heavily on private sector initiatives and venture capital to fuel growth. The two approaches reflect the unique strengths of each nation: Singapore’s stable, top-down government support and Israel’s agile, innovation-driven private sector.

Challenges faced

Both nations face limitations. Singapore, with its smaller domestic market, often requires startups to pursue international expansion early. Israel’s startups, on the other hand, contend with geopolitical challenges and similarly rely on global markets from the outset. These factors drive both ecosystems to prioritise adaptability and global reach.

Global impact and future outlook

Both Singapore and Israel wield significant influence over global tech trends. Singapore’s strategic location and pro-business environment position it as a gateway for startups looking to penetrate Asian markets.

Meanwhile, Israel’s deep tech capabilities contribute to advancements in diverse industries, from AI to cybersecurity. As startup ecosystems, both countries offer valuable insights into fostering innovation and scaling businesses on a global stage.

Whether it’s Singapore’s regulatory strengths or Israel’s culture of bold innovation, each country provides a unique model for building a thriving, globally impactful startup environment.

—

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on Instagram, Facebook, X, and LinkedIn to stay connected.

Image credit: Canva Pro

The post Singapore vs Israel: Unpacking the strengths and growth dynamics of two startup powerhouses appeared first on e27.