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Uber Eats to acquire foodpanda delivery business in Taiwan for US$950M

Global ride-hailing giant Uber Technologies has signed an agreement to acquire foodpanda’s delivery business in Taiwan from Delivery Hero for US$950 million in cash.

The deal is expected to close in H1 2025. Until then, Delivery Hero will continue to operate foodpanda Taiwan. The acquisition is subject to regulatory approval and other customary closing conditions. The deal will combine Uber’s expertise in running a marketplace with foodpanda’s extensive coverage across Taiwan and its relationships with local brands.

Also Read: How a great back-end tech helped GrabFood capture half of SEA’s food delivery pie despite being a latecomer

Once completed, it would be one of the largest international acquisitions in Taiwan outside the semiconductor industry. Post-closing, foodpanda’s local consumers, merchants, and delivery partners will be transitioned to Uber Eats.

Separately, the companies have also entered into an agreement for Uber to purchase US$300 million in newly issued ordinary shares of Delivery Hero.

Pierre-Dimitri Gore-Coty, Senior Vice President of Delivery at Uber, said: “Bringing together our distinct customer bases, merchant selections, and geographic footprints will allow us to deliver more choices and the best prices for “consumers, stronger demand for restaurants, and more earnings opportunities for delivery partners. Taiwan is a fiercely competitive market, where online food delivery platforms today still represent just a small part of the food delivery landscape.”

Also Read: How foodpanda CTO approaches hiring and retaining the best tech talent

Delivery Hero is a leading local delivery platform, operating its service in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

X marks Echelon. Join us at Singapore EXPO on May 15-16 for the 10th edition of Asia’s leading tech and startup conference. Enjoy 2 days of building connections with potential investors, partners, and customers, exploring innovation, and sharing insights with 8,000+ key decision-makers of Asia’s tech ecosystem. Get your tickets here.

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Optimising workplace engagement in the digital era of productivity

Echelon X

We are 1 day away from Echelon X! Visit Echelon X to learn more about the program. Get your tickets here!

All companies can attest to the headaches HR management brings. 

That’s why HR software is an absolute game-changer — it enables you to offload tedious yet impactful admin processes, and by leveraging automation for repetitive tasks, it frees up your time for more strategic initiatives. Automation also helps to reduce the likelihood of human errors through standardised workflows and data management, improving accuracy and compliance. 

As the world of work evolves with new ways of working, utilising HR software enables remote collaboration, facilitating seamless communication and coordination among team members. They also come with plenty of features that empower you to boost employee engagement and satisfaction, through structured one-on-ones, company-wide surveys, and reward and recognition tools.

Also read: The Future of CRM: Transforming customer experience with Gen AI

Enter Employment Hero — the smarter way to manage people, payroll and productivity for small and medium businesses with big ambitions. They’re giving businesses the tools they need to make work more productive, engaging and rewarding than ever before, no matter the distance, timezone or location. 

Built by employment experts for business owners

Employment Hero is the world’s leading HR, payroll and employee engagement platform. It empowers over 300,000 businesses across Singapore, Malaysia, the UK, New Zealand and Australia with a suite of powerful employment features, making employment easier and more valuable for everyone.

Their end-to-end HR and payroll platform includes:

  • Applicant Tracking System — Helps organisations streamline their hiring process and talent acquisition tasks, such as job postings, resume screenings, interview schedules, and communication with job seekers.
  • Global Teams — Employment Hero acts as the legal employer of record (EOR) or as a professional employment organisation (PEO), so businesses can hire employees based outside markets they already operate in.
  • Learning Management System — Employers have the option to build custom learning pathways and upload their own content, while employees get access to self-paced learning where their progress can be tracked and tested. 
  • Swag — The world’s first employment superapp, created by the Employment Hero team. Employees get access to a self-service digital HR hub with the Swag app, accessible on mobile from anywhere in the world. They can submit leave requests, view payslips, update personal details, give peer shoutouts and stay across company news all in one place.

Also read: Break boundaries with Ideathon: 2040 human-machine integration

Employment Hero provides a library of up-to-date and compliant contracts, policies and HR documents to help businesses ensure they’re doing the right thing by their employees and stakeholders. They’ve also got all kinds of useful resources from employment law updates to thought leadership reports, to help you stay across the latest employment changes in Singapore.

Making employment easier and more rewarding for everyone

Employment Hero is one of the many exciting industry leaders from across the Southeast Asian region who will be joining us for Echelon X. Joining them are other key leaders, visionary entrepreneurs, and groundbreaking startups from all corners of the region who will be gathering together for two packed days. Echelon X will feature dedicated content stages, exhibitions, panel discussions, and more — all to support and empower the tech startup ecosystem with actionable insights through a series of knowledge-sharing activities.

Also read: The Future of CRM: Transforming customer experience with Gen AI

Whether you’re eager to expand your knowledge, network with key players from the tech startup scene, or showcase your innovative ideas, Echelon X offers an unparalleled experience. Join us as a participant or an official partner by securing your spot now on our official page. Together, let’s embark on a journey to shape the future and create a lasting impact.

Join us at Echelon 2024, where innovation knows no limits, and the possibilities are endless!

– –

Photo by Product School via Pexels

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Futureproofing the energy and industrial sector in Asia with IMI’s Venture Studio

Echelon X

We are 1 day away from Echelon X! Visit Echelon X to learn more about the program. Get your tickets here!

It takes a village to raise an idea to its full capabilities. IMI recognises this and commits its resources to creating sustainable practices. As such, IMI has pioneered different projects in action. For example, green hydrogen, produced through electrolysis with a renewable electricity source, has a key role to play in global decarbonisation.

The Head of IMI’s Venture Studio, Marco Placidi, explained, “It has been identified as an energy source for the future, especially for mobility, transport, and heavy industries, from refineries to chemical companies. Hydrogen and other low-emission alternative fuels are expected to make a significant contribution to the energy supply by 2050, and IMI is helping to build the hydrogen economy of tomorrow both through new products and capabilities (such as our customisable IMI VIVO Proton Exchange Membrane (PEM) electrolysers), as well as new venture building activities in the space.”

Sitting down with IMI Venture Studio’s COO, Michelle Woo, explained that their next strategy lies with partnering up with “potential Founders to build their next new venture through IMI’s venture studio.” She added “The IMI Venture Studio’s mandate is to help co-build the venture and offer the first funding while allowing the founders to run their business independently. Our mission is to merge the best of both worlds: startup innovation combined with IMI’s capabilities in solving complex problems for markets with long-term, sustainable growth.”

Global engineering solutions intersect with the ingenuity of startups

IMI plc is a global specialist engineering company that creates breakthrough solutions. Their global team is curious and likes to solve problems, partnering with their customers to solve today’s demands and prepare for tomorrow’s challenges. Together with its stakeholders, IMI embraces innovation and cares about outcomes that are good for business and everyday life, as well as making a better world — creating lasting impact for everyone.

Also read: Optimising workplace engagement in the digital era of productivity

The organisation designs, builds, and services highly engineered products for fluid and motion control applications. They focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Calling experienced founders and partners interested in making a sustainable change

Interested attendees can gain insights from IMI Studio as their Head of Venture Studio, Marco Placidi, joins the panel titled, “Inclusive Industry 5.0: The Path Towards Innovating a Resilient Future.” 

This is a forward-looking session that examines the intersection of Industry 5.0 and inclusive innovation. Industry 5.0 represents a new paradigm that emphasises human-machine collaboration, sustainability, and inclusivity; thus, this session will explore how organisations can leverage Industry 5.0 principles to drive innovation that benefits all stakeholders involved.

Michelle Woo also shares that they are looking forward to meeting entrepreneurial talent who might be candidates and can apply to be founders to co-build new ventures. Investors, potential corporate partners, and other institutions or government partners are welcome to create a new dialogue and futureproof the energy and industrial sectors together.

Get to know IMI at Echelon X!

For the upcoming ventures, the IMI Venture Studio team is looking for founders to explore topics, including clean fuels, decentralised energy, industrial heat, renewables, energy storage, power distribution, CCUS, carbon emission tracking, instrumentation, energy efficiency for critical processes, and low carbon solutions for critical infrastructure.

Also read: The Future of CRM: Transforming customer experience with Gen AI

IMI Venture Studio is one of the many exciting industry leaders from across the Southeast Asian region who will be joining us for Echelon X. Joining them are other key leaders, visionary entrepreneurs, and groundbreaking startups from all corners of the region who will be gathering together for two packed days. Echelon X will feature dedicated content stages, exhibitions, panel discussions, and more — all to support and empower the tech startup ecosystem with actionable insights through a series of knowledge-sharing activities.

Whether you’re eager to expand your knowledge, network with key players from the tech startup scene, or showcase your innovative ideas, Echelon X offers an unparalleled experience. Join us as a participant or an official partner by securing your spot now on our official page. Together, let’s embark on a journey to shape the future and create a lasting impact. 

Join us at Echelon 2024, where innovation knows no limits, and the possibilities are endless!

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Crafting a winning healthtech pitch deck: The insider’s guide to attracting investors in 2024

The macroeconomic environment has seriously transformed the fundraising landscape for healthtech, just as it has for other sectors. 

Throughout most of 2023, we observed healthtech venture capital firms shifting their focus. They deprioritised the least performing and mediocre companies in their portfolios, concentrating instead on the top performers.

The mid-and post-COVID-19 investment boom for the health industry has subsided, leading to a market correction that makes fundraising harder for founders:

  • Valuations got smaller
  • The rounds became longer
  • Flat and down rounds have become commonplace
  • The number of deals has stayed flat across 2023
  • Zero IPO activity in healthtech so far
  • Alternative funding sources, bridge funds, and M&A deals became the norm

The current trend indicates that as the pool of startups seeking funding expands, venture capitalists look for better ways to filter through the overwhelming number of applicants; some pre-seed pitch decks, for instance, don’t even get opened.

Is it all doom and gloom, then? Not quite. As we segway into 2024, there’s a noticeable resurgence in investor activity in healthtech, with several startups we’ve worked with securing impressive funding rounds. Founders who know what buttons to push and what mistakes to avoid will be able to stand out in this harsh fundraising market.

During the past year, we at Waveup helped 12 healthtech startups secure over US$150M in funding. Here’s what we learned.

The most problematic mistakes in healthtech pitch decks 

Overly technical language

You can always tell a medical and other life sciences deck from decks in other industries: nine times out of 10, it will be impossible to understand without Googling the terms. Founders, mistaken that investors are on the same level of understanding the subject matter, inundate their presentations with language that needs decoding.

The problem is that investors won’t spend a single extra minute decoding the unfamiliar terminology; they’ll simply skip it. This can be a big problem if the information they skipped is vital for understanding the value and motivating them to give you the money.

How to fix it:

  • Explain uncommon abbreviations and acronyms. When using terms that are less common knowledge than the FDA, NHS, BMI, and the like, spell them out.
  • Avoid unnecessary jargon. Yes, the use of jargon sometimes is unavoidable in this field. But it’s your job to tone it down to an understandable level or to further explain obscure terms without expecting investors to do all the heavy lifting for you (they won’t).

Features over value

Here is a problem most founders—but particularly those in life sciences and high tech—suffer from: they can talk about their solution for hours without saying why it matters. They think that investors will understand the intrinsic value of a particular feature and be blown away by default, which is not the case.

How to fix it:

  • Make sure every feature you mention communicates your value proposition and shows how it helps you solve the problem you stated in the beginning. 

Convoluted visualisations 

Abstruse imagery ridden with illustrations of biological processes and confusing charts are typical for healthtech decks we review. It’s as if founders make them for scientists, not investors. 

Also Read: Decoding digital preferences: A glimpse into the future of health tech ecosystem in SEA

As a result, instead of simplifying the information and further engaging the reader, founders achieve the opposite effect and confuse investors even more.

How to fix it:

  • Before including graphs or charts in your deck, run them by people without medical background: can they understand them? If not, simplify or remove.

Lack of a strategic angle and exit opportunities

Regardless of your stage, investors buy the potential. The current product serves merely as proof that this potential is achievable, but the focus is always on the future cash-in. A half-baked strategy and a lack of long-term vision for the business make investors doubt you have this potential. 

How to fix:

  • Clarify your exit opportunities, e.g., through M&A, commercialisation, etc. Then, explain how you will get there by providing a go-to-market roadmap of the next steps, distribution channels, and a rough timeline.

Weak journey to date 

Lack of traction is a major red flag for investors, and we see it all the time in healthtech presentations. Founders often think they have nothing worthwhile to show for themselves (which is seldom true) or don’t know how to do that. Either way, missing traction diminishes your chances of attracting investor’s attention. 

How to fix it:

  • Your traction is the biggest de-risk factor for investors, so highlight it in every way possible. There is always traction you can show to prove you can move the project forward, which we discuss further.

Walls of text

Your technology might be complicated, but you can’t afford to stretch your explanations of it to a mini-book. Walls of text won’t make your solution clearer for VCs, as they just won’t read them.

How to fix it:

  • Keep it short. Don’t try to cram every detail you deem necessary; rather, focus on the high-level breakdown of the solution and its applications.
  • Keep the language simple and your phrases concise. If possible, think of ways to use images to systemise the information.

Creating a healthtech pitch deck that drives investor interest: 15 must-have slides with tips and examples

Medical and science pitch decks differ from other decks in how you structure them, deliver information, and defend your statements. Therefore, having reference points is crucial for the success of your fundraiser.

To make it more illustrative, I pulled some examples of must-have slides from healthtech startups that gained traction with venture capitalists, along with recommendations to them.

Slide 1: Set the stage by explaining the massive opportunity

Most startups traditionally open their decks with a problem. From what we witness daily, this approach progressively loses its efficiency among investors, inundated with same-ish decks.

The beginning of a deck must get investors excited and grab their attention. Nothing does it better than opening with a bold promise that they have a massive opportunity on their hands.

To do this, start with a powerful statement that sums up your grand vision. Show investors that your solution’s long-term impact on the world is worth their while.

Source: Birdie pitch deck

Source: Birdie pitch deck.

Slide 2: State the problem

In most cases, the problem slide is the opener for the story that must pull investors in, so it should be right on the money. Here is how to make it count:

  • Be brief and aim to explain the problem in a couple of sentences
  • Always use statistics and facts to support your statements and highlight the magnitude of the problem
  • Aim to stress the problem’s size/scope to show a promising market opportunity
  • Use strong language or analogies to drive your point home
  • Keep this slide simple; don’t overwhelm investors with information from the get-go

​Problem slide example. Souce: Waveup Series B deck.

Slide 3: Explain why existing solutions don’t work

Before presenting your solution, you must first explain to investors how existing medical/health solutions fail to solve the problem or why their way of solving it is flawed. Addressing the real downsides of the existing alternatives that investors likely are not aware of will further highlight your competitive edge and the solution’s market potential.

Here’s how to do that:

  • Open the slide with a powerful statement on how the existing solutions are problematic 
  • List all the solutions and their key downsides
  • Make it simple and illustrative

Source: Clearing pitch deck

Slide 4: Demonstrate the solution 

It’s important that your solution slide serves as an answer to the problem slide and can be easily connected to it. Instead of inundating investors with complicated technology that doesn’t say much to them, make the inner workings of your solution understandable for everyone:

  • Explain your solution in a way that is easy to understand for someone without a medical or science background
  • Keep the focus on the use cases; when explaining features, connect them to the value they bring and the problems they solve
  • Use simple language and illustrations that non-medical people can understand.  

Solution slide example. Source: Examedi pitch deck.

Also Read: What telemedicine and Health Tech holds across SEA amidst COVID-19

Slide 5: Dive into your features and technology 

After you’ve explained your solution’s value for the customers in high-level terms, you need to break down how the tech works and explain your technological moat, aka what makes it unique and competitive. 

  • List all your stand-out features
  • Explain what sets your technology apart from that of the existing solutions
  • Be specific; this slide is meant for you to dive into the nitty-gritty of your product

Source: Apricity pitch deck

Slide 6: Explain your value proposition

Suppose your solution slide should explain how your solution operates to help solve the problem. In that case, your value proposition slide must emphasize the specific value the primary beneficiaries will get. 

  • Speak about the direct and indirect benefits of your solution for your customers
  • Use comparisons with traditional and existing treatment methods to highlight the value point and how you stand out
  • If possible, pull up numbers and metrics resulting from using your solution.

Value proposition slide example. Source: Ada pitch deck.

Slide 7: Demonstrate your clinical pipeline 

The clinical pipeline slide might not be relevant for all healthtech companies. If your product doesn’t require clinical trials, or you are past this point, skip it. But if your solution requires extensive clinical testing and regulatory approval, it is a must to include. 

Here’s how to demonstrate your clinical growth roadmap to investors:

  • Show all the core therapeutic areas, clinical trial status/phases, and indications
  • Include any partnerships you might have established
  • Include your KPIs and the expected timeline of market adoption

Clinical pipeline slide example. Source: HMNC Brain Health pitch deck.

Slide 8: Show your product development vision

You might be focused on solving a specific problem now, but do you have the potential to expand your market in the future? Investors want to know that, even if you start small, your product has the potential for a wider application, compounding the TAM without much additional funding and resources.

  • Show how you can later expand on different therapeutic areas and widen your use cases without much investment in further product development 
  • Show how you expect your indications to progress short-term and long-term

Opportunities for expansion slide example. Source: ReCode Therapeutics pitch deck.

Slide 9: Market size

  • Show the scale of your addressable market through the lens of the existing & potential opportunity 
  • Use your indications, therapeutic areas, or target geography to demonstrate the logic behind the numbers and sources for assumptions 
pitch

Market size slide example. Source: Alloy pitch deck.

Slide 10: Strategy and long-term vision

No matter how much of a breakthrough your solution is, at the end of the day, investors only care about their endgame: to make money. To convince them that you will, you must show that you have a long-term vision that makes sense.

What investors expect to see on this slide depends heavily on your sector

  • For biotech or new drugs, you need to present a strategy for approval and a road to commercialization and/or exit. Here, you should list your exit options and the horizont: M&A with the names of the potential acquirers and precedents, a roadmap to commercialization, etc. 
  • In a tech app space, it is more about your GTM motion, distribution channels, business model, etc.
pitch

Strategy slide example. Souce: Waveup Series B deck.

Slide 11: Competition

Every investor wants to see how you plan to outcompete other players in the space. The competition slide is where you demonstrate your deep understanding of the competitive landscape, your positioning, and your advantage.

But don’t just compare features—it’s a common mistake, as features are replicable and aren’t enough alone to overtake the competition. Instead, present your competitive moat and strategic positioning, showing how to lead the category.

pitch

Competition slide example. Source: Clearing pitch deck.

Also Read: One doctor for every family: Good Doctor wants to make healthcare accessible for all Indonesians

Slide 12: Traction/Journey to date

Show off any milestones you’ve achieved by this point:

  • Patents
  • Approved clinical trials
  • Medical publications
  • Raised funds
  • Treated patients
  • Partnerships, etc.
pitch

Traction slide example. Source: Palta pitch deck.

Slide 13: Proof of efficacy/User or customer validation

Just like in any scientific field, your technology must show that it’s working to generate any interest from investors. Burnt by Theranos and the like, VCs now demand more than bold promises about magical cures—they want proof that your technology is effective. 

How you do this, again, depends on the type of your product. 

For drug and treatment solutions: 

  • Put your solution against the standard in a specific therapeutic area or geography
  • Demonstrate real clinical trials and explain the results in a simple and clear manner

For tech solutions, it’s all about presenting user/customer validation signals:

  • Endorsing quotes and testimonials from users and medical experts
  • Number of downloads, active users, or subscriptions
  • Improved health outcomes in numbers, and so on. 
pitch

Proof of efficacy slide example. Source: Emocha pitch deck.

Slide 14: Team 

The more scientific or technological the field, the heavier the emphasis will be on having a stellar team behind the project. Investors will zoom in on how well each team member understands the intricacies of the field and the value they can bring, so put the members’ expertise and achievements front and centre.

  • Highlight your founding team’s key achievements and impressive elements of their background: prestigious universities, logos of their previous companies, successful projects they participated in, etc.
  • Include the board of advisors and partnerships
pitch

Team slide example. Source: Meliora Therapeutics deck.

Slide 15: The funding ask 

Here, investors will want to see how much money you need, how you plan to use it, and what goals you plan to achieve for this round. 

  • Voice your funding ask 
  • Include your runway and use of funds breakdown
  • Describe key milestones 
pitch

Funding ask slide example. Source: Waveup Series B deck.

The healthtech fundraising space is getting crowded, so make your pitch deck count

The revival of investor interest in healthtech is promising, but the competition in the space is growing. The number of startups entering the arena seriously outweighs the capital available, raising the bar of investor expectations and transforming their preferences. Magnified by the overall market downturn, longer rounds, and lower valuations, this tendency makes it easier to fall by the wayside than ever.

To not miss your shot, take time to rid your pitch deck of common mistakes and craft a powerful investment story consisting of:

  • A clearly communicated value proposition
  • A wide range of potential applications
  • Proof of concept and market validation signals
  • Long-term and short-term strategy 
  • Strong traction signals

If you take your pitch deck seriously, investors will, too.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join our e27 Telegram groupFB community, or like the e27 Facebook page.

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Taiwanese startups join forces with Southeast Asia to venture into Tokyo, Japan

Taiwan

ASEAN TechCrossroads Mixer

Startup Island TAIWAN, in collaboration with over 30 prominent Taiwanese startups, proudly represented Taiwan’s thriving startup ecosystem at the prestigious SusHi Tech Tokyo event, emerging as a focal point of the exhibition. Over a hundred delegates embarked on a week-long series of diverse startup engagements in Tokyo, encompassing visits to JETRO, CiC, investor gatherings, and notably, the joint organisation of an international startup summit with counterparts from over five Southeast Asian nations.

Also read: Futureproofing the energy and industrial sector in Asia with IMI’s Venture Studio

Participants from the Philippines, Thailand, Indonesia, Vietnam, Malaysia, and other Southeast Asian cities converged in Tokyo alongside representatives from around the globe, collectively exploring avenues for collaboration.

A steadfast commitment to fostering a startup-friendly ecosystem

Allen John Ku, Director of the esteemed national startup brand, Startup Island TAIWAN, delivered an insightful address that highlighted Taiwan’s recent proactive endeavours in penetrating the Japanese and Southeast Asian markets. He emphasised Taiwan’s pivotal role as a bridge, linking partners across the Asia-Pacific region, and fostering collaborative endeavours to seize market opportunities.

Taiwan

Concurrently, he lauded the Taiwanese government’s steadfast commitment to fostering a startup-friendly ecosystem, creating an internationally conducive environment, and forging strategic international partnerships aimed at bolstering the global footprint of Taiwanese startups.

Taiwanese startups expanding to the Japanese market

Taiwan’s participation in SusHi Tech, under the auspices of the Tokyo Metropolitan Government, aims to facilitate the seamless integration of Taiwanese startups into the Japanese market landscape. Furthermore, plans are underway for the third annual Japan-Taiwan Startup Summit scheduled for September this year. The summit aims to attract an increased cohort of Taiwanese startups and international partners to Japan, fostering greater support from Japanese counterparts and creating a plethora of collaboration opportunities.

Also read: Optimising workplace engagement in the digital era of productivity

Startup Island TAIWAN official website: https://www.startupislandtaiwan.info

For more information, please follow the official Startup Island TAIWAN social media pages.

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This article is produced by the e27 team, sponsored by Everiii

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Visit us at e27.co/advertise to get started.

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Jejakin raises US$2.7M to help organisations achieve net zero targets

The Jejakin founding team

Jejakin, an Indonesian-based carbon management platform, has secured US$2.7 million in a funding round from Bhinneka Power, Indogen Capital, SMDV, and East Ventures.

The capital will be mainly invested in R&D, technological improvement, and market growth.

Jejakin was founded in 2018 by Arfan Arlanda, Sudono Salim (CGO), Andreas Djingga (COO), and Haris Iskandar (Chief of Sustainability and Climate Change) with a mission to make a positive impact on the environment.

Also Read: Mandiri Capital, Investible launch climate tech fund for SEA, Oceania markets

The startup offers AI (artificial intelligence) and IoT (internet of things)-based solutions that help companies achieve zero emissions targets. The integrated Jejakin platform allows companies to carry out emission calculations from operational activities. It makes it easier to determine, execute, and report their sustainability plans, including nature-based and carbon-related projects, thus helping companies reduce their emissions.

The climate tech venture provides three main products: CarbonIQ, CarbonAtlas, and CarbonSpace.

CarbonIQ, the carbon accounting platform, assists businesses in calculating their operational emission footprint of all scopes (Scope 1, Scope 2, and Scope 3).

At the same time, CarbonAtlas is the monitoring platform that utilizes a remote sensing technology stack of satellites, IoT sensors, and mobile apps to verify the credibility of climate programs engaged by businesses through on-ground checks. It monitors more than 1 million trees that have been planted together with Jejakin’s clients and partners across Indonesia, allowing users to get visibility on the positive impacts the project has brought to the area, such as carbon sequestration, soil & air quality, and biodiversity index.

CarbonSpace, on the other hand, is Jejakin’s integration app connected to CarbonIQ and CarbonAtlas, allowing businesses and their stakeholders to contribute directly to climate actions.

Also Read: IT ministry, IBM launch new initiative for Indonesian startups to achieve product-market fit

Currently, Jejakin has over 30 clients across diverse sectors, such as Gojek, BCA, Telkomsel, and Indosat OoredoHutchison.

Climate change is one of the most critical challenges facing our planet today, impacting all nations, including Indonesia. Asian Development Bank (ADB) ‘s report identifies Indonesia as one of the countries most vulnerable to climate change, experiencing rising sea levels, extreme weather events, and disruptions to agricultural production.

X marks Echelon. Join us at Singapore EXPO on May 15-16 for the 10th edition of Asia’s leading tech and startup conference. Enjoy 2 days of building connections with potential investors, partners, and customers, exploring innovation, and sharing insights with 8,000+ key decision-makers of Asia’s tech ecosystem. Get your tickets here.

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Malaysia signs 25 LOIs with sovereign wealth funds, global VCs at inaugural KL20 summit

The Malaysian government signed 25 Letters of Intent (LOIs) with sovereign wealth funds, international venture capital firms (VCs) and various global ecosystem players at the inaugural edition of KL20 Summit 2024 to propel Kuala Lumpur into the ranks of the top 20 global startup hubs by 2030.

The 25 entities participating in the LOIs have a combined Assets Under Management (AUM) valuation exceeding US$1 billion.

Also Read: Shaping Malaysia’s digital future: The imperative of reduced latency

The first category of LOIs signed was for Sovereign Wealth Funds and the Malaysia Semiconductor Fund under the ASEAN Investment Initiative, worth up to US$1 billion. The signatories were Malaysia’s Khazanah Nasional Berhad and Retirement Fund (KWAP) and Blue Chip Venture Capital.

The second category of LOIs was with VCs, including those setting up new offices in Malaysia, such as K3 Ventures, Nordstar, GP Bullhound, HOPU Investments, and Lever VC. Representatives of new VC funds established in Malaysia were also present, including CGS Malaysia and The Hive Climate AI.

Launched by Prime Minister Dato’ Seri Anwar Ibrahim, KL20 Summit was held at the Kuala Lumpur Convention Centre from April 22 to 23. The conference brought together a mix of sovereign wealth funds, international VCs and unicorn founders to explore the challenges and opportunities in Malaysia’s tech sector. A thousand international investors, startups, and over 3,000 global and local participants attended KL20 Summit 2024.

“The summit, organised by the government and spearheaded by the Ministry of Economy, aims to move Kuala Lumpur into the ranks of the top 20 global startup hubs by 2030. We want to nurture Malaysia’s startup ecosystem by rolling out supportive government policies, attracting funding and growing the talent pool. The ultimate goal is to transform Malaysia’s economy into a high-income, high value one,” said Rafizi Ramli, Minister of Economy.

Also Read: Malaysia’s pension fund KWAP invests in Antler, Lapasar, Vynn Capital, Bateriku

Some renowned global names who spoke at the summit included Jenny Lee, Senior Managing Partner of Granite Asia; Dr Qi Bin, Deputy Chief Investment Officer of China Investment Corporation; CK Tseng, President for ASEAN and Taiwan at Arm; Ben Prade, Partner at GP Bullhound; and Datuk Pua Khein-Seng, Founder and CEO of Phison and inventor of the USB flash drive.

They shared ideas on enhancing the startup ecosystem, such as attracting venture capital in Asia, opportunities in the trillion-dollar semiconductor industry and why it is Malaysia’s time to shine in innovation.

KL20 Summit also included dedicated activities such as investor speed dating, networking lunches and soirées to facilitate meaningful connections and catalyse potential collaborations.

X marks Echelon. Join us at Singapore EXPO on May 15-16 for the 10th edition of Asia’s leading tech and startup conference. Enjoy 2 days of building connections with potential investors, partners, and customers, exploring innovation, and sharing insights with 8,000+ key decision-makers of Asia’s tech ecosystem. Get your tickets here.

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History’s first: Check out the e27 Pavilion at Echelon X!

Echelon X

We are 1 day away from Echelon X! Visit Echelon X to learn more about the program. Get your tickets here!

e27 has spent over a decade designing and recalibrating its product offerings to cater to the fast-changing demands of the APAC tech startup ecosystem. Over the years, these offerings have evolved from their early, infant versions to what is ultimately the backbone of many tech startups from across the region.

Today, e27 is proud to serve as a conduit that spotlights emerging innovations and connects today’s most exciting brands and thinkers with corporates, investors, and other relevant ecosystem stakeholders — all with the hope of harnessing their best potential and carving a path towards endless growth opportunities. With this, in history’s first, Echelon X will be featuring the e27 Pavilion where conference attendees can immerse themselves in a journey through time as we unveil our past projects.

From our humble beginnings to our most groundbreaking initiatives, Echelon X attendees can witness the evolution of Echelon and the pivotal role we’ve played in shaping Asia’s tech and startup ecosystem.

History’s first: e27 Pavilion, only at Echelon X!

The e27 Pavilion stands as a testament to our unwavering dedication to fostering a culture of collaboration and innovation. It serves as a dynamic hub where visitors can explore the myriad ways in which we engage with the ecosystem, from forging strategic partnerships to offering investment opportunities. Beyond reminiscing about past achievements, the Pavilion pulsates with the energy of future possibilities, offering an exclusive preview of upcoming projects and initiatives poised to redefine the tech landscape in Asia and beyond.

Also read: Get fast-tracked with Plug and Play APAC

What sets the e27 Pavilion apart is its interactive nature. Visitors aren’t merely spectators; they’re active participants in a dialogue that engages not only with e27’s past and present but also with the possibilities it has in store for the future. The presence of the e27 team adds an extra level of personalisation, inviting startup founders, investors, and ecosystem players to engage directly with us. The e27 pavilion offers an invaluable opportunity to exchange insights, share visions, and explore collaborative ventures that align with the business objectives of any innovator aspiring for growth and scale.

However, the significance of the e27 Pavilion extends far beyond its physical presence. It symbolises a pivotal moment in the evolution of Asia’s tech ecosystem, where collective efforts converge to propel innovation forward. By bridging the past, present, and future, we’re not just commemorating achievements; we’re laying the groundwork for what lies ahead.

At the e27 Pavilion, there’s something for everyone

For startup founders, the e27 Pavilion is a source of inspiration and empowerment, offering a glimpse into the possibilities for growth that they can explore with the partnership of e27. For investors, it is a strategic nexus where promising opportunities intersect with visionary initiatives. And for ecosystem players, it is a rallying point where diverse voices converge to shed light and shape the trajectory of technological progress.

At its essence, the e27 Pavilion embodies a promise—a promise of boundless opportunity and uncharted potential. It transcends its physical confines to become a beacon of possibility, where dreams take flight and aspirations find form. It is a testament to the transformative power of collaboration, where ideas are not just exchanged but incubated, nurtured, and brought to fruition.

Also read: Taipei City government hosts ‘Rock’n Taipei’, showcasing Taiwan’s vibrant startup ecosystem in Manila

In stepping into the e27 Pavilion, one steps into a realm where the boundaries of imagination dissolve, and the horizon of possibility stretches endlessly before them. It is a place where innovation thrives, partnerships flourish, and dreams are transformed into reality. Together, let us embrace this historic moment and propel Asia’s tech and startup ecosystem toward a future defined by innovation, collaboration, and boundless potential.

Explore the e27 Pavilion and more at Echelon X

Joining the e27 team are other key leaders, visionary entrepreneurs, and groundbreaking startups from all corners of the region who will be gathering together for two packed days. Echelon X will feature dedicated content stages, exhibitions, panel discussions, and more — all to support and empower the tech startup ecosystem with actionable insights through a series of knowledge-sharing activities.

Also read: Road to Echelon X: Exciting things we have in store

Whether you’re eager to expand your knowledge, network with key players from the tech startup scene, or showcase your innovative ideas, Echelon X offers an unparalleled experience. Join us as a participant or an official partner by securing your spot now on our official page. Together, let’s embark on a journey to shape the future and create a lasting impact.

Join us at Echelon 2024, where innovation knows no limits, and the possibilities are endless!

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The art of AI integration: Growing your business with chatbots and human expertise

Singapore is working towards becoming a leader in artificial intelligence (AI), ranking among the top ten countries for AI startups and investments according to sources like Visual Capitalist and Techopedia. The rise of AI, particularly through AI chatbots, is making a big impact in Singapore and the world at large. These technologies are not just making businesses run smoother but are also helping to create jobs and teach new skills to Singaporeans.

As AI chatbots become more common in business, the demand for workers to learn new tech skills will increase as well. Just like the shift from paper to computers 50 years ago, today’s employees and businesses need to be tech-savvy to stay relevant, or should I say AI-savvy. Organisations at the forefront of the AI revolution use AI to enhance customer engagement and train their employees in effective AI tool usage.

Despite worries that AI might cause job losses, I believe the situation will be the opposite. AI, especially chatbots, will help to create new jobs. We’re seeing new roles like AI specialists and prompt engineers. And these jobs are paying 6 figures per year for some of the bigger companies. These jobs are changing the jobs landscape. Old jobs are evolving, and new ones are being created because of AI.

At my marketing firm, Amplified Marketing AI chatbots help with tasks like managing leads and scheduling appointments, which frees up employees and business owners(who run solo) to work on more important things. This not only makes the company more efficient but also improves efficiency.

AI is also changing how we educate young people. Just as today’s children have grown up with social media and smartphones, the next generation will grow up with AI as a big part of their lives. This means that there will be a time when schools will teach about how AI works and how to use it. Singapore’s schools and universities are already adding AI to their courses, and there are also programs for adults to keep learning new skills throughout their careers. AI is becoming the new social media and will be woven into the social fabric. 

As Singapore continues to advance in AI, focusing on job creation and skill development is important. Using AI-like chatbots in businesses not only helps the economy grow and become more innovative but also shows how technology can improve job prospects and career development for everyone. This ensures that Singapore and businesses remain competitive in the business landscape. 

Balancing automation and human touch

In today’s business world, using artificial intelligence (AI) in customer service has changed how companies talk with their customers. AI, especially chatbots, makes customer service faster and more efficient. But as more businesses use these automated systems, it’s important to keep the right mix of technology and personal human service.

Also Read: These 5 marketing analytics platforms are taking the field into the future

AI chatbots handle the front-end of appointment setting by educating leads about what we do, which frees up a lot of our time. This kind of setup can make a business run smoother and make customers happier just as it did for us. I was actually surprised at how our AI bot was efficient in handling objections and I must say that it’s better than 90 per cent of “untrained” humans. 

For AI and human services to work well together, companies need to train their staff well and integrate AI into how they already work. Employees should also know how to use AI tools and how these tools can make customer interactions better, but not completely depend on them, as some AI models have limitations. Amplified Marketing not only uses AI to schedule appointments but also trains its team to use AI to better understand what customers want and need. Additionally, we encourage our staff to use AI in our processes so we can be more efficient. This helps the company make their service more personal and improve efficiency.

Also, AI should be integrated into customer service in a way that feels natural and easy to use. Customers should feel the same level of service whether they’re talking to a chatbot or a human. This means having a good user interface and a backend system that lets customers move smoothly from talking to AI to talking to a human without feeling disconnected. This is the biggest difference between traditional chatbots and AI. AI is able to respond to whatever you throw at it, instead of traditional chatbots. 

As AI keeps improving, it will play a bigger role in how companies engage with customers. Finding the right balance between automation and human contact is important to keeping services efficient and improving customer experiences. The future of customer service will depend on using AI for handling the many interactions quickly, while still keeping the personal touch that builds loyalty and satisfaction.

This approach will not only change how customer service works but also help businesses meet the changing needs of customers in a digital age. Customers are becoming less patient, and AI will be able to bridge the gap. Companies can use AI to improve service while making sure they keep offering the empathy, understanding, and personal attention that customers value.

Also Read: The secret weapon of marketing? Why every business needs a CDP

Future directions: Impact on market dynamics and business strategies

The relationship between artificial intelligence (AI) and human interaction in customer service is changing not just individual companies like Amplified Marketing but also bigger companies like Facebook, they just released their AI model a while back to be available on their platforms. As AI gets better and integrates into everyday business activities, I believe that there will be more opportunities for big businesses and small businesses alike. It sort of levels the playing field, just like social media. 

Companies are starting to see how AI can be an important part of their growth strategies. AI chatbots help solve some big problems like quickly following up with leads. This allows the leads to be educated by the AI, so they will be more likely to do business with the particular business using the AI bot.

By automating regular tasks, companies can put more effort into bigger tasks like planning and innovation, giving them an edge in our competitive market. Plus, the data collected from AI interactions allows businesses to tailor their services and messages more effectively, in turn improving their overall customer service. This is important for creating marketing that connects well with people and for adjusting what businesses offer based on what customers want.

In today’s digital world, where personal touch and customer experience are important, keeping a human element in automated processes is a huge competitive edge. Companies that can combine AI with human touch can build stronger customer loyalty and trust, which are important for keeping customers and maintaining a good brand image.

As AI technology keeps advancing, it’s important that companies stay up to date not just by adopting AI but also by asking themselves how they can use AI in different parts of their business. This means keeping training programs fresh and improving AI features based on user feedback. The future means using AI not just as a tool for doing things more efficiently but becoming a leader in innovation and customer interaction. 

AI’s influence on the market will be too great to ignore, as it presents challenges and opportunities. However, by learning how to balance AI integration and human touch, companies will be able to handle complexities and be more customer-focused. This balance is important as business will only become more competitive in the future, and businesses must learn how to use technology and human insight to work together seamlessly to convert strangers to raving fans of their business.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join our e27 Telegram groupFB community, or like the e27 Facebook page.

Image credit: Canva

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heymax, Visa team up to simplify the credit card rewards experience

heymax, a Singapore-based fintech startup, announced the launch of its latest innovation, Card Maximiser, in partnership with Visa.

This feature, powered by the Visa Offers Platform (VOP), aims to revolutionise how individuals earn credit card rewards by ensuring consumers maximise every dollar spent. The VOP grants clients access to Visa transaction data of enrolled cardholders with their consent, allowing for enhanced loyalty and rewards programmes. By integrating with VOP, heymax can provide users with real-time rewards earning experiences, streamlining the process of managing and optimising credit card rewards.

In a press statement, Joe Lu, CEO and Co-Founder of heymax, highlighted the transformative potential of Card Maximiser: “Simplicity should not be at odds with high rewards. With security and privacy fully in our users’ control, the Card Maximiser is already helping our users build a healthier and more enjoyable relationship with their cards by automatically clarifying which transactions are eligible for bonus points and proactively tracking their monthly S$1,000 bonus spending cap, all with just a one-time step.”

Adeline Kim, Visa Country Manager for Singapore & Brunei, praised the partnership. Card Maximiser provides a seamless solution for cardholders to track and optimise their rewards across multiple Visa cards and bank portfolios. This collaboration enhances the financial management experience, ensuring cardholders can efficiently manage and maximise their rewards.

The heymax Card Maximiser is designed to assist consumers in seamlessly tracking their spending and optimising credit card rewards. This innovative feature gives cardholders comprehensive and real-time insights into their transactions and rewards accrual. Using the Card Maximiser, consumers can accelerate their reward accumulation, transforming everyday spending into significant benefits ranging from daily rebates to free dream vacations. The tool empowers users to maximise their rewards effortlessly, ensuring they get the most out of every transaction.

Also Read: These 14 fintech innovators are shaping the global financial landscape

The Card Maximiser prioritises security and ease of use. Utilising Visa’s secure network, consumers can link their Visa credit cards without compromising their card numbers, guaranteeing privacy and security. The tool offers real-time transaction tracking, providing an instant view of credit card transactions and eliminating the need for manual entry or synchronisation. With a clear understanding of how much is earned from each transaction, consumers can effortlessly monitor their progress towards reward goals, ensuring they never miss out on potential rewards.

Helping users achieve their dream holidays

Founded by a group of former engineers from Meta, heymax is a dynamic Singapore-based fintech startup focused on transforming how consumers manage and maximise their credit card rewards. The company’s innovative products, such as the Max Card, integrate all user cards and intelligently route transactions to ensure optimal rewards. This seamless approach simplifies credit card usage and enables users to accrue maximum benefits from their spending. heymax’s platform also features intelligent spend tracking and tailored recommendations, allowing users to earn “Max Miles” from over 400 brands, which can be redeemed on numerous airline and hotel rewards programmes, ultimately facilitating a free trip each year.

heymax has gained significant recognition in the startup community, being named in the TOP100 Growth Programme by e27. This programme, held with Echelon X at the Singapore Expo on May 15-16, provides Southeast Asian startups with regional visibility, funding opportunities, mentorship, and business matching programmes.

Selected from a competitive pool of applicants, these startups are well-positioned to innovate and significantly impact the Southeast Asian market. heymax’s inclusion in this prestigious list underscores its potential to reshape the fintech landscape and highlights its commitment to helping consumers optimise their credit card rewards.

“This partnership came from a shared vision between heymax and Visa to create greater ecosystem value for consumers, financial institutions, and businesses through innovative solutions. With the synergy between Visa’s extensive network and expertise in payments and heymax’s proprietary rewards algorithm, we saw the opportunity to empower consumers with unparalleled insights into their credit card rewards. Through heymax Card Maximiser, consumers have greater transparency and control over their financial choices,” explained heymax Product Manager Long Yin Luk in an email to e27.

Also Read: Fintech Nation integrates thought leadership and community into its startup support initiatives

When asked about the prospect of similar partnerships in the future, he said the company planned to continue pursuing partnerships to create more rewarding experiences for consumers.

“One area of focus is collaborating with card issuers. By leveraging the infrastructure of heymax Card Maximiser, card issuers can effortlessly deploy targeted rewards for specific card transactions, incentivising increased card usage. Through such partnerships, we aim to unlock new avenues for consumer engagement and deliver even greater value to our users in a win-win situation,” he closed.

Image Credit: heymax

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