Mobile internet technology transformed global communication, introducing a new age of connectivity. Location-based services like Uber, Gojek, and Grab have revolutionised transportation and food delivery, while user-generated content platforms like TikTok have redefined media consumption. With the advent of 5G connectivity, super apps are now further consolidating multiple online functions into single, user-friendly platforms.
However, while mobile internet has extensively solved the problem of connectivity, it hasn’t adequately addressed productivity. The ability to process, understand, and generate insightful outputs from the plethora of information available still largely falls under human responsibility. This is where generative AI, or “Gen AI,” is stepping in.
Emergence and potential of generative AI
Gen AI, employing machine learning algorithms, learns from vast data pools and generates new content based on this learning. These capabilities permit Gen AI to not only analyse but also create, innovate, and assist in decision-making, potentially revolutionising productivity.
Two pivotal aspects that Gen AI is shifting are cognitive capability (the development of our intelligence) and cost of productivity (how we produce our intelligence).
Currently, AI’s cognitive capability sits around the 30-50 per cent percentile of human ability. With Gen AI, this could go to the 10 per cent percentile. In the future, there is a clear potential for the development of superintelligence, encroaching on the one per cent percentile of human ability.
In terms of productivity costs, today, producing intelligence takes substantial resources: food, education spanning about 12 years, and work experience. The Gen AI shift significantly alters this equation, necessitating primarily electricity, GPU, and data – all increasingly democratised resources. This shift results in exponentially cheaper productivity.
However, not all Gen AI is equal. Varying in architecture, training, and the quality of input data, different AI systems display a wide range of capabilities and potential output quality. A critical understanding here is that AI is as good as its training data, implying the need for unbiased, accurate data to prevent flawed outputs.
Gen AI and the “market creating” domino effect
The launch and usage proliferation of ChatGPT and other Gen AI apps for other media formats has sparked a “market creating” domino effect, demonstrating the potential demand for similar AI applications. The release of the OpenAI API and other LLMs has made developing such intelligence more cost-effective from an app builder’s standpoint.
This has led to an explosion of “copycat” apps, although many have been met with failure due to a lack of security and reliability. This, in turn, has stimulated a demand for more fine-tuned, secure, reliable, and accurate narrow AI, particularly for business use cases or proprietary data-driven models.
As a response to this increasing demand, a significant focus is now on developing the data value chain. We are witnessing a shift in budget allocation, with more money being earmarked for AI strategy and investment in data value chain solutions.
Despite its immense potential, Gen AI isn’t a panacea for all productivity inefficiencies. It is crucial to remember that while Gen AI can automate various tasks, it cannot entirely replace human creativity, empathy, and critical thinking – the “human touch.”
As we integrate Gen AI more deeply into our lives, we must remain mindful of its limitations and potential pitfalls, striking a balance between leveraging the benefits of AI and preserving the irreplaceable value of human ingenuity.
—
Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic
Join our e27 Telegram group, FB community, or like the e27 Facebook page
Image credit: Canva Pro
The post Is generative AI the game-changer for productivity? appeared first on e27.