Advancements in AI present healthcare professionals with both opportunities and challenges. AI can personalise healthcare through digitisation and advance research efforts, but in the hands of threat actors, it is a tool used for sophisticated cyberattacks.

There is no disputing that technology’s ability to streamline operational efficiency would be a welcome boon to Singapore’s healthcare industry, which faces the need to grow its workforce to 82,000 by 2030.  AI can help by increasing operational efficiency.

For example, in Thailand, N Health,  a healthcare services provider, modernised its ageing infrastructure with new, scalable technologies. This strategic upgrade has strengthened operational efficiency and resilience, enabling partner hospitals to deliver higher-quality patient experiences while supporting N Health’s regional expansion.

Healthcare systems are also under pressure to reduce staff burnout, reduce technology costs, stand out among competitors, and grow patient numbers and other revenue streams. At the same time, healthcare IT professionals have their hands busy fighting off ongoing cyber disruption campaigns. According to the 2024 Global Threat Intelligence report, threat actors use GenAI to enhance social engineering and phishing attacks and share false information. Data breaches caused by ransomware, extortion, and other tactics result in significant financial losses to victims.

That said, IT professionals can protect their organisation’s critical systems by levelling up their cybersecurity maturity and defending against cyberattacks by taking the following actions:

Build your AI strategy early

When integrating AI into your operations, it’s essential to start with a strategy that incorporates security and resilience from the beginning, as retrofitting these elements can introduce unnecessary challenges.

By aligning your AI use cases with your organisation’s specific needs—whether you’re a research hospital, a clinical facility, or both—you establish a solid foundation to achieve results. Once your use cases are defined, you can assess potential risks and address them by determining what data is required for your models, who needs access to it, and how to secure it effectively.

Given the complexities of AI in healthcare, collaborating with external IT and security experts can provide crucial insights. These advisors can help you design a robust, future-ready AI strategy that avoids common pitfalls. Ensuring you have the right expertise in place will keep your AI initiatives secure, accelerate adoption and drive progress without unnecessary setbacks.

Also Read: Bridging healthcare and cybersecurity: How women are challenging stereotypes in tech

Advance your cybersecurity maturity

Reducing your attack surface is also critical to limiting how threat actors can infiltrate and what they can access. With sensitive medical data at stake, Singapore’s Cyber Security Agency (CSA), in collaboration with the Ministry of Health (MOH), Health Sciences Authority (HSA) and Synapxe has introduced the Cybersecurity Labelling Scheme (CLS) for Medical Devices.

This scheme establishes essential security benchmarks for medical devices, guiding healthcare providers in procuring more secure equipment to enhance protection and ensure compliance. Taking these steps strengthens your defences while meeting regulatory requirements.

Real-time detection and response are further elements that are essential for safeguarding healthcare IT systems. AI-powered tools like Managed Detection and Response (MDR) enable you to quickly identify and mitigate threats. Manage AI-specific risks by implementing AI guardrails, such as those offered through AI Proxy services, and regular penetration testing to ensure your systems remain secure and reliable.

Recovery planning should address more than cyberattacks: Prepare for system failures or AI disruptions, such as faulty outputs from Large Language Models (LLMs). The ability to swiftly roll back AI systems to prior versions is critical to maintaining operations. A solid strategy includes regular backups of data and systems, well-defined incident response plans, and immutable vaults.

Protect backups to avoid costly recoveries

According to The State of Ransomware 2024 study, the average cost of cyber recovery, excluding ransomware payments, totalled US$2.73 million. The study also found that 98 per cent of organisations were able to recover encrypted data, with backups serving as the No. 1 recovery method.

It is crucial to protect your backups, given that 94 per cent of organisations impacted by ransomware in 2023 said threat actors attempted to compromise their backups during attacks. AI can strengthen your backup systems by automating backup scheduling, detecting anomalies like corrupted files or incomplete backups, and identifying and eliminating duplicate data.

Also Read: Showcasing the future of healthcare, the Estonian way

Safeguard healthcare data and restore operations faster

According to a 2025 Dell Technologies survey, 64 per cent of business and IT decision makers say recovering the business to meet Service-Level Agreements (SLAs) would be difficult after a cyberattack. You can position your healthcare IT system to avoid this challenge.

To better protect your data, you must plan, prepare and practice as if an attack is inevitable, with an emphasis on quickly restoring operations with minimal disruption. You can lead a swift recovery and minimise data loss by using these AI-integrated solutions:

• Immutable and isolated storage: Immutable backups cannot be altered or deleted. Storing backups in an isolated environment protects them from cyberattacks on your healthcare IT system.
• Data encryption: Encryption locks your data with a digital key, ensuring only authorised users can decode and access it.
• Data validation: Validation verifies the accuracy and integrity of data, guaranteeing your backups can be trusted and used when needed.

By advancing cybersecurity maturity with AI-enhanced backup and recovery methods, you can build a resilient and secure healthcare IT system that enables you to quickly recover from cyberattacks while minimising downtime. This can set you apart in the market and instil confidence among patients, healthcare professionals, partners and investors.

With the power of AI, healthcare professionals can continue delivering better patient care.

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In an era marked by unprecedented technological advancement and economic transformation, the healthcare technology sector stands at a critical inflexion point.

As we navigate the complexities of post-pandemic recovery and economic restructuring, healthtech has emerged not merely as a vertical within the broader technology ecosystem but as a fundamental driver of healthcare delivery, accessibility, and economic growth.

Market landscape: Exponential growth

The global healthtech market has demonstrated remarkable resilience and expansion, even amidst economic uncertainties. According to Grand View Research, the global digital health market size was valued at US$211.0 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 18.6 per cent from 2024 to 2030, reaching an estimated US$665.5 billion by the end of the forecast period.

This growth trajectory significantly outpaces many traditional economic sectors, signalling a fundamental shift in both healthcare delivery models and investment priorities.

Within this broader landscape, several sub-sectors demonstrate particularly compelling growth metrics:

• Telemedicine: The global telemedicine market size was valued at US$87.41 billion in 2022 and is expected to expand at a CAGR of 24.0 per cent from 2023 to 2030.
• AI in healthcare: According to Bloomberg Intelligence, the AI healthcare market is projected to reach US$187.95 billion by 2030, growing at a CAGR of 37.0 per cent.
• Digital therapeutics: Market valuation exceeded US$4.3 billion in 2022, with projections suggesting growth to US$32.5 billion by 2030.

The macroeconomic context: Healthcare as economic imperative

The expansion of healthtech must be understood within the broader economic context. Healthcare expenditures now constitute approximately 18.3 per cent of GDP in the United States and between 8-12 per cent in most developed economies, according to World Bank data from 2023. Two critical macroeconomic factors are accelerating healthtech adoption:

Demographic pressures and healthcare labour shortages

The World Health Organisation projects a global shortage of 10 million healthcare workers by 2030. With OECD populations aging rapidly (65+ increasing from 17 per cent to 27 per cent by 2050), technological solutions that amplify provider capacity and enable remote care have become essential.

Value-based care transitions

The Centres for Medicare and Medicaid Services aims to have 100 per cent of Medicare beneficiaries in accountability-based care relationships by 2030. healthtech solutions supporting preventive care and chronic disease management are critical enablers of this economic transformation.

Also Read: Striking the right balance: Financial health, talent retention, and business growth

Six key trends shaping the future

• AI integration beyond diagnostics

AI is moving beyond imaging to transform entire clinical workflows. Nature Medicine reports AI-enhanced clinical decision support systems have demonstrated a 32 per cent reduction in diagnostic errors and 27 per cent improvement in treatment optimisation.

Google DeepMind’s breakthroughs in protein folding are accelerating drug discovery by an estimated 70 per cent, revolutionising therapeutic development.

• Ambient clinical intelligence

A 2023 JAMA study found physicians spend nearly half their time on EHR tasks. Ambient clinical intelligence technologies like Microsoft and Nuance’s DAX have shown 27 per cent productivity improvements, allowing physicians to see three to five additional patients daily.

• Digital therapeutics as standard of care

The Digital Therapeutics Alliance reports over 35 DTx products have received regulatory approval as of mid-2023. IQVIA Institute projects DTx interventions could generate healthcare savings of US$46 billion annually in the US by 2030.

• Decentralised clinical trials

Deloitte’s 2023 Life Sciences Outlook finds decentralised trials reduce costs by 15-20 per cent while accelerating recruitment by 30-50 per cent. This model has increased diverse participant enrolment by 33 per cent according to the Clinical Trials Transformation Initiative.

• Healthcare ecosystems and interoperability

The healthcare interoperability market is projected to reach US$9.4 billion by 2028. Regulatory frameworks including the European Health Data Space and 21st Century Cures Act are accelerating this transformation.

Also Read: The most-funded healthtech startups in Southeast Asia: A decade in review

• Healthcare software development solutions

The healthcare software development market is projected to reach US$12 billion by 2027 (Grand View Research). This growth is fuelled by rising demand for patient management systems and telehealth applications. Innovations in AI and machine learning are enhancing diagnostics and care, while regulatory frameworks like HITECH are promoting secure and interoperable solutions.

Challenges and economic constraints

Despite promising growth, healthtech faces several constraints:

• Reimbursement frameworks

While telehealth reimbursement has expanded significantly—with 43 US states now having telehealth parity laws—many innovative healthtech solutions still face reimbursement challenges. A survey by the Digital Medicine Society found that 67 per cent of digital health companies cited reimbursement as their primary commercial obstacle.

• Data privacy and security concerns

Healthcare data breaches increased by 35 per cent between 2022 and 2023, according to a report from the Ponemon Institute, with the average cost of a healthcare data breach reaching US$10.93 million. These security challenges represent both an economic liability and a potential innovation barrier.

• Regulatory harmonisation

Fragmented regulatory approaches across global markets introduce friction into healthtech commercialisation. The FDA’s Digital Health Center of Excellence and the EU’s Medical Device Regulation provide frameworks within their jurisdictions, but global harmonisation remains elusive, creating additional costs for multinational deployment.

healthtech represents both a resilient investment sector and a catalyst for healthcare transformation. By addressing the fundamental challenges of access, quality, and cost, these technologies offer pathways to sustainable healthcare systems that align economic and human imperatives.

For forward-thinking organisations, the strategic imperative is clear: position for a future where healthtech becomes healthcare’s fundamental operating system rather than merely a component of care delivery.

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Ask someone to define clinical informatics, and you’re likely to be met with a blank stare — a reaction that outlines its niche status despite its growing importance in healthcare.

As the industry grapples with rising operational and technological challenges, clinical informatics has emerged as a critical enabler of innovation in healthtech, though it remains widely misunderstood. Even less common is the idea of a fully trained nurse venturing into this male-dominated field.

Clinical informatics in Singapore

Informatics is a translation discipline – it helps to transform different “languages” into one that can be used for effective communication. In that respect, clinical informatics employees, who are usually both medically-savvy and IT trained, serve as the bridge between healthcare and tech employees to help all parties speak and understand the same language.

Such collaborative effort underscores the importance of fostering a more inclusive discipline. Greater representation from women can bring a more empathetic and human-centered perspective to the field, balancing the process-oriented approach with a focus on compassion and patient-centric solutions. By embracing diversity, the field of informatics can unlock even greater potential to drive innovation and improve outcomes in healthcare.

A specialist nurse turned IT professional in clinical informatics

I have spent six years as a full-time Emergency nurse at Tan Tock Seng Hospital before 2015, where I immersed myself in the complexities of patient care. Over the years, as Singapore’s public healthcare system grappled with rising healthcare demands and the unprecedented challenges of the 2020 global pandemic, I witnessed firsthand how healthtech innovations became a game-changer for healthcare professionals. These advancements not only enhanced patient care but also transformed the way healthcare teams operated.

One of the most pressing pain points I have observed was the considerable amount of administrative tasks, which can sometimes take time and energy away from direct patient care. I began to see how healthtech solutions could alleviate these inefficiencies, enabling healthcare professionals to focus on what truly matters — delivering exceptional care to patients. This realisation sparked my growing interest in the potential of healthtech to reshape Singapore’s healthcare landscape.

Also Read: How the tech industry can become friendlier for women

Driven by a desire to make a broader impact, I took a bold step and pursued a postgraduate degree in clinical informatics — a field that was still in its early stages and far from mainstream recognition. I see a symbiotic relationship between healthcare and technology. For healthtech to be effective, I believe that it should be clinically relevant and designed to address real-world challenges faced by healthcare professionals.

My journey in healthtech took a significant leap in 2015 when I joined the Clinical Informatics Team and saw the development of many national healthtech initiatives. My fondest experience was with HealthHub – Singapore’s national digital healthcare platform which serves to provide patients with equips citizens with information on medical conditions, medical listings and secure access to health records at their fingertips.

Once, I witnessed how the app kept my family member informed and reassured during a medical episode, while also significantly easing the workload for healthcare providers. It was a testament to how technology could create meaningful, human-centred solutions.

Empowering more women to chart their dreams

I believe that adaptability is important for women to succeed in today’s fast-paced technological landscape, and many women in the field demonstrate a strong ability to adjust to changing technologies.

As a passionate advocate for nurses in healthcare and women actively planning their careers, I notice that many misconceptions still exist. Women often encounter challenges such as the balancing dual roles, experiencing imposter syndrome, and facing gender-specific biases.

I am grateful for the strong peer support within my team at Synapxe as I navigate my career transition. I believe my contributions help address what an all-male team might find challenging — bringing empathy into our thought processes, which can sometimes be overlooked in complex IT scenarios.

I hope to share more success stories of women in technology to encourage young girls and women to pursue their dreams in unconventional fields. One inspiring figure would be Dr. Caroline Hargrove, who invented the F1 simulator and later moved into healthtech, where she created AI-driven telehealth applications to improve health outcomes. She is one of the many role models I hope more women will look up to and emulate.

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Since 2020, life has been tough for a lot of people. The COVID-19 pandemic may have started as a health crisis, but it quickly became something deeper—something invisible.

Behind the masks and lockdowns, many of us were struggling emotionally. And while we’ve slowly moved forward, the truth is: mental health issues have quietly gotten worse in Southeast Asia, and not enough people are talking about it.

This isn’t just a global problem. It’s a regional one. And for many in ASEAN, it’s a silent battle.

The numbers we can’t ignore

Let’s talk facts. According to the World Health Organisation, cases of depression and anxiety worldwide rose by 25 per cent in the first year of the pandemic. In Southeast Asia, a 2021 regional study found that nearly half of the people surveyed in Malaysia, Indonesia, Thailand, and Singapore showed signs of severe anxiety or depression.

In Malaysia alone, over 37,000 people called mental health hotlines in 2020. The following year, suicide cases rose to 1,142—nearly double the previous year. These aren’t just numbers. These are people who felt overwhelmed, helpless, and unheard.

In the Philippines, mental health hotline calls nearly doubled in one year, with hundreds expressing suicidal thoughts. In Singapore, poor mental health rose from 13.4 per cent in 2020 to 17 per cent in 2022. In Thailand, the suicide rate climbed to 7.97 per 100,000 people—just shy of WHO’s “alarming” threshold of 8.

Vietnam reported that about 15 million people—around 15 per cent of its population—are living with mental health conditions. Even more alarming: over 3 million children in Vietnam need mental health support.

Young people are struggling too

A generation is growing up under pressure. In Malaysia, 26.9 per cent of teenagers were reported to have depression in 2022, compared to 18.3 per cent five years earlier. In other ASEAN countries like the Philippines and Indonesia, educators and social workers are seeing more signs of anxiety, self-harm, and emotional distress among young people.

And many are suffering in silence. They look okay on the outside, but deep inside, they feel alone.

Why is no one talking about this?

Here’s the honest truth: people don’t talk about mental health because of stigma.

In many ASEAN cultures, mental health is still seen as taboo. If someone admits they’re depressed, others may say they’re weak or overreacting. In some families, the mindset is: “Don’t talk about problems—just keep going.” But bottling up emotions doesn’t heal anything. It only makes things worse.

The second reason is access. There simply aren’t enough mental health services in Southeast Asia. Most countries spend less than three per cent of their health budget on mental health. Some spend as little as US$1 per person per year.

In Indonesia, there are only about 1,200 psychiatrists for a population of 270 million. In the Philippines, Vietnam, and Thailand, the numbers are just as low. Even Singapore, which has better healthcare, only has 4.4 psychiatrists per 100,000 people. The WHO recommends 10.

This means many people who need help simply can’t find it—or can’t afford it.

The sad reality: Mental health isn’t “profitable”

Mental health care is often ignored because there’s no big money in it.

Governments are more likely to fund projects that boost the economy. Businesses prefer campaigns that improve productivity. But therapy? Support groups? Mental health education? These things don’t generate quick profits.

But ignoring mental health comes at a cost. Economists estimate that untreated mental illness could cost ASEAN countries up to 4.8 per cent of GDP due to lost productivity. People who are depressed or anxious often can’t focus, can’t work, or burn out quickly. So, in reality, caring for mental health actually saves money.

Still, the real cost isn’t financial—it’s human. It’s the father who feels too ashamed to ask for help. The teenager who thinks no one will understand. The friend who hides their sadness with a smile. Every day, someone is silently struggling—and some of them don’t make it through.

What can we do?

You don’t need to be a doctor or politician to make a difference. Start with the people around you.

• Check in: Send that message. Make that call. Ask someone, “How are you really doing?” Not just the usual “I’m fine” stuff. Give people space to talk. It might feel awkward, but your small action could mean the world.
• Listen without judging: When someone opens up, don’t interrupt. Don’t try to fix everything. Just listen. Say things like, “That sounds tough,” or “I’m here for you.” What people need most is to feel heard and accepted.
• Normalise the conversation: Talk about your own mental health struggles. Be honest when you’re feeling down. When we open up, we give others permission to do the same. The more we talk, the less taboo it becomes.
• Help them take the first step: If someone is in deep distress, help them reach out for support. Look for local helplines, counseling services, or online resources. Offer to go with them or make the first call together. Sometimes, people just need a little help to get started.
• Speak up in your community: If you’re in a workplace, school, or organisation, speak up for better mental health policies. Suggest wellness programs, mental health days, or anonymous counselling. Show your leaders that this matters.

It starts with us

In ASEAN, we pride ourselves on being close-knit, family-focused, and community-driven. But real care goes beyond giving food or money. It’s about showing up emotionally. It’s about making sure no one feels alone.

Mental health issues are growing in our region. The numbers don’t lie. But behind every statistic is a person—a story—a life. And every life matters.

Even if big institutions are slow to act, we can lead the change in our own homes, schools, and social circles. Let’s make kindness normal. Let’s make it safe to say “I’m not okay.” Let’s remind our loved ones that they matter—not for what they do, but for who they are.

So today, take a few minutes to reach out. Listen. Care. Because sometimes, that’s all it takes to save a life.

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Mental well-being is a big issue across the world. In Singapore, mental well-being costs nearly US$16 billion a year, accounting for about 2.9 per cent of the nation’s GDP, while in Malaysia, a survey conducted by the Ministry of Health found that one in three Malaysian adults aged 16 and above has a mental health condition.

Organisations and businesses aren’t the only ones affected, and caregivers are at risk. A study in Singapore revealed that 72 per cent of mental health care caregivers felt exhausted, and three in four needed temporary separation from the people they cared for.

The pandemic shined the spotlight on mental well-being and helped chip away at the stigma. This has also resulted in tech advancements in the space. Even as tech improves, we believe the human connection should always be the underlying foundation that guides the way. Here are some of the touchpoints in the space.

Mental well-being touchpoints we see so far

Some touchpoints connect individuals to healthcare providers. Telehealth solutions have come a long way and are a prime example of this. Medical records, medications, prescriptions are treatment plans are synced across the board. This has reduced the risk of spreading contagious diseases while cutting down on travel and waiting times, making it especially helpful for people living in remote areas.

Other touchpoints connect individuals with themselves. Across wearables and thousands of wellness apps, we see them cover a few bases. Some apps promote a mindful, active lifestyle, covering meditation, fitness, and yoga. Others track sleep and nutrition and provide assessments and information to help people get through the hard times. These options provide individuals with different gateways that could lead them to seek professional help.

The Village approach to well-being: An untapped touchpoint

We humans are social creatures, and close relationships are integral to our survival. A research article cited that 308,849 individuals across 148 studies revealed humans with relatively strong social relationships increased their likelihood of survival by 50 per cent. The CDC has reported that loneliness and social isolation significantly increase a person’s risk of premature death from all causes, including smoking, obesity, and physical inactivity.

Also Read: ‘HUGgy’ng innovation: Dolbomdream’s tech vest aims to bridge mental healthcare gap

Despite the growth of social media and the many connections people have on the platforms, an international study has shown that people using social media to maintain their relationships feel lonelier. Social media facilitates social contact, but it doesn’t meet the quality of connection of those who are on it for that reason.

We propose the Village approach to well-being. Each individual in the village has close friends and family. A tight-knit group with strong bonds. Everyone in the village is trusted to be open, honest, and proactive in their thoughts, feelings, and interactions with one another. The Village approach to well-being is a manner that possesses the potential to support the individual’s physical and mental well-being.

The touchpoint connecting the individual with their village can be improved. With the Village approach to care as the framework, we can vastly enhance the well-being of the space and the mileage from our well-being solutions.

Though professional help is readily available, and society is more open, factors such as cost, timing, and availability of therapists prevent people from reaching out. There are also concerns regarding having treatment on official records that dissuade people from seeking help, fearing the ramifications it could have on their professional lives.

The Village approach to well-being involves helping individuals identify and curate their villages. The need to share sensitive data points safely and privately is essential to encourage proactiveness and engagement. With the previous touch point, the individual has to either deal with their challenges alone or seek professional help.

The village becomes a sounding board and support group, serving as scaffolding to proactively help individuals with those challenges. This middle ground can identify and resolve issues earlier, which takes a heavy load off caregivers at home and the healthcare system.

Everyone has a different baseline. A video from Norwich Football Club for World Mental Health Day shows how the signs can be hard to spot, even for close ones. With curated villages, the individual can be forthcoming and honest, allowing accurate assessments to gauge their moods and mental states.

The individuals in a village can share how they feel, and others can share their observations of how the individuals feel as well, to see the difference and gain perspectives. Notifications can be sent when there are changes in the individual’s mood so the village can intervene and support.

Also Read: The rise of generative AI in digital mental health solution

The Village approach to care can also be a counterbalance to social media. People on social media tend to share the parts of their lives they want people to see – the wins and the highlights, and this has led to pressures that result in a negative effect on mental health. The village provides a forum to listen intently and engage in real conversations, as well as a safe space to share losses or lowlights, normalising daily challenges and overcoming them.

Ultimately, through the village, the individual will have access to their accountability partners for their well-being and deepen their connections through activities, community events, and multiple touchpoints in the real world.

Tech and the lifelong journey of mental well-being

As tech improves, knowing its place and context for our mental well-being is essential to support and enhance human connection, not replace it.

We should also look at mental well-being tech and the Village beyond a solution and preventive measure. For high-at-risk individuals, the village is a safety net, for individuals who are doing well, the village is a trampoline.

No matter where anyone is at, it should always be worked on. Professional athletes and high-performing individuals know the value of accountability partners, no matter where anyone is in life, mental well-being can and should always be worked on.

We must be wary of bad tech and how much of our bandwidth it can occupy. Ironically, the success marker of good tech for mental well-being in the future could be a solution where anyone can be a user and act as a catalyst for human connection so everyone uses it as little as they need to.

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This article was first published on March 13, 2024

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