Global help desk software company Zendesk has launched a venture fund to back AI-first companies focused on enhancing customer and employee experiences.
Beyond capital, Zendesk Ventures offers access to CX and AI experts, strategic partnership opportunities to accelerate growth and innovation, and the chance to be featured on Zendesk Marketplace, home to over 1,300 apps.
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Maureen Chong, regional vice president (Asia) at Zendesk, said, “AI will play a big part in the future of Singapore’s economy, as outlined in the city state’s latest update of its National AI Strategy. With the global nature of our fund, Zendesk Ventures opens up more avenues for AI startups in Singapore to further their vision for customer and employee experiences while complementing the government’s efforts to fuel the country’s AI capabilities.
Having acquired Singapore’s Zopim a few years ago, Zendesk has monitored the burgeoning tech startup scene in this region. We now have an avenue through which to support the growth of companies creating leading-edge AI-powered solutions,” she added.
Additionally, Zendesk Ventures has announced new investments in PolyAI and unitQ.
PolyAI, a voice-focused solution, allows Zendesk customers to handle complex interactions such as order tracking and delivery updates as naturally as a human conversation. This capability has increased revenue for customers across a variety of industries while also reducing human agent call volumes and time spent on inquiries.
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unitQ, an AI-powered product quality platform, enables businesses to efficiently collect and analyse customer interactions and feedback across 60+ sources in real-time to pinpoint the root cause of all user fiction and improve Net Promoter Scores (NPS).
Zendesk Ventures’s other portfolio companies are conversational intelligence platform Observe.AI and field service management software provider Zuper.
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