K-LINK founder and CEO Zin Ko Oo
K-LINK, a Singapore-headquartered company providing a unified contact centre platform, has secured undisclosed investment led by Indelible Ventures and A2D Ventures.
Accelerating Asia and several unnamed angels in the B2B SaaS industry also joined the round.
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The money will fuel K-LINK’s expansion in Southeast Asia.
“This funding marks a significant milestone for K-LINK, enabling us to accelerate our expansion plans into Thailand, Singapore, Vietnam, and Indonesia and continue innovating our product offerings,” said Zin Ko Oo, founder and CEO of K-LINK.
K-LINK aims to simplify enterprises’ customer service operations with its single, omnichannel contact centre platform, eliminating the need for complex telecom infrastructure and costly hardware. Organisations can manage their telephony, social media channels, SMS, email, video calls, tickets, and CRM in one dashboard.
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The startup claims its solution can deliver cost savings of over 200 per cent compared to traditional call centre solutions.
The company has over 100-plus enterprise clients, including Ninja Van, Toyota, and the World Health Organisation.
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