Investible, an Australia-based seed-stage investment firm, announced today it is raising its second early-stage fund, targeting AUD 50 million (US$38.8 million).

Additionally, the VC firm has appointed Rod Bristow, previously CEO of publicly-listed Clime Investment Management, as its new CEO.

Launched in 2014 by entrepreneurs-turned-angel investors Creel Price and Trevor Folsom, Investible invests in early-stage startups across Southeast Asia and Australia. The fund’s inaugural fund, which was oversubscribed in late 2019, has made over 32 investments.

The fund’s notable portfolio companies, representing 19 sectors across nine countries, include Filipino restaurant management company Mosaic Solutions and Indonesia-based agritech startup Eden Farm.

Investible claims that when combined with Club Investible — its network of angel investors who co-invest alongside its funds and assist in sourcing, engaging and supporting founders — the firm has achieved an Internal Rate of Return (IRR) of more than 55 per cent and 3.9 times cash return on deals prior to 2015. Its failure rate sits at 16 per cent.

“Investible enables investors to access a new asset class and its approach to seed-stage investing delivers very attractive risk-return characteristics. In a world characterised by low yield, a well-researched and managed portfolio of seed-stage companies should be part of every sophisticated investor’s portfolio,” Bristow noted.

Also Read: What early-stage startups should know when fundraising with VC’s

He added the early signs of success from Fund I reflect a more significant opportunity for investors to capitalise on the growing demand for ‘smart capital’ at the seed-stage.

“From the beginning, our vision for Investible has been to elevate seed investment on a global scale and enable high-potential founders to achieve their goals. Trevor and I welcome the additional experience, leadership and passion Rod brings to the business, as we enter this next phase of growth,” shared Price.

Meanwhile, Price will team up with startup ecosystem veterans Mick Liubinskas and Elisa-Marie Dumas to launch a new sister company to Investible. The new venture will explore “innovative” ways to leverage capital, talent and development programs to help early-stage startups achieve their growth goals.

Investible shared Price will remain active within the firm as a member of the Board and the Group Investment Committee. Folsom will continue to serve as Investible’s Chairman and as a member of the Group Investment Committee.

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Image Credit: Investible

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I had spent the past three decades in senior management roles across various leading financial institutions. At Citibank, I pioneered a robust SME banking franchise concept which subsequently was replicated across Citibank globally.

At DBS, I conceptualised and executed a regional architecture and blueprint for DBS Bank’s SME business across Singapore, Hong Kong, India, China, Indonesia, and Taiwan to improve the value proposition of DBS’ SME Banking.

My biggest takeaway from these years of experience was this: despite playing a vital role in the economy, SMEs remained underserved when seeking financing. In Singapore, 99 per cent of companies are small-and-medium enterprises (SMEs).

Together, they employ more than 70 per cent of the workforce. Their combined economic activity accounts for about half of Singapore’s GDP, US$382 billion in 2019, yet faces a daunting funding gap to finance their growth.

Unfortunately, across ASEAN, the SME bank loan-to-GDP ratio varies between four to 20 per cent. Therefore, this has resulted in a multi-billion dollar funding gap for SMEs, which presents a huge lending opportunity in the region.

When seeking loans, SMEs struggle with a poor industry track record, limited management experience, and a lack of hard collateral. Additionally, traditional lenders’ risk appetites have trended conservative —only further exacerbated by COVID-19.

The result: more often than not, these SMEs do not get access to credit that they sorely needed. Financing solutions must cater to an increasingly digital economy that no longer falls into conventional models’ traditional parameters. The rise of the P2P lending industry results from these changing conditions: it has come a long way since the early days of casual crowdfunding platforms.

Also Read: Andalin raises Series A funding to connect Indonesia’s MSMEs with freight forwarders online

Today, individual borrowers and small and medium-sized enterprises (SMEs) can access loans without the hassle of going through banks and lengthy financial assessments.

In online P2P lending, borrowers can skip past traditional intermediaries—such as banks— and seek finance directly from investors in a fast, efficient, and speedy manner.

A natural transition from traditional banking to SME lending

My transition from traditional banking to P2P lending was, for me, a natural progression. Having worked with so many SMEs, I experienced firsthand how many of their needs went ignored or unmet.

Seeing the recent advancements in Big Data analysis, AI, and the changing regulatory environments, I realised that there could be so much more done to drive SME lending innovation in the financial industry. Hence, I decided to join Validus, where I could make a real difference.

P2P lending connects lenders and borrowers directly on one platform. At Validus, we specialise in providing working capital loans and invoice financing—allowing SMEs to unlock their cash stuck in receivables.

This disintermediation reduces costs and increases the efficiency of loan transactions. It is beneficial for SMEs who are looking for an alternative financing method to jumpstart their businesses. Investors also obtain a higher interest compared to conventional bank savings accounts giving them an attractive investment alternative.

I have been fortunate to witness the positive impact of SME financing firsthand. Validus lending helped support over 10,000 jobs in Singapore in 2019, and SMEs who were using our services were able to experience strong employment growth of 12 per cent.

With more cooperation among industry players, P2P lending can complement the existing financial landscape. I am excited about the new opportunities that digital financing can bring to SMEs in Singapore and our region.

Building a stronger ecosystem through collaborations and partnerships

Years in the banking industry have given me crucial insights into what lessons the fintech industry can learn from established financial institutions. For one, we can learn from how large banks have put in place robust compliance and KYC/AML processes that make trust and stability the hallmarks of any banking system. We also have to understand the criticality of risk management in the P2P industry, which cannot be overstated.

Also Read: [Updated] Advotics raises US$2.75M led by East Ventures to expand its supply chain solutions for Indonesian SMEs

Validus’ operational licenses from Singapore’s Monetary Authority of Singapore (MAS), Indonesia’s Otoritas Jasa Keuangan (OJK), and Thailand’s Securities and Exchange Commission(SEC) are a testament to our solid processes and robust risk management capabilities in these countries.

P2P platforms must appreciate that regulatory compliance requires a significant amount of investment in both people and technology and is a price worth paying to avoid problems like predatory lending and Ponzi schemes, which have affected the industry as a whole.

To get more out of the digital financing revolution, industry players must align with regulators and the needs of business stakeholders and beneficiaries, all to support the ecosystem’s digital financing revolution.

Validus’ evolution and growth

Our goal at Validus is to effectively address the SME financing gap and provide investors with attractive lending opportunities for diversified returns to become the #1 platform of choice for SMEs and investors.

We do this by implementing the latest virtual banking technologies and monitoring solutions, including data analytics, modern application stacks, a cohesive technology architecture, and microservices-based integration with mobile and web applications. In 2019, we created a presence in Indonesia, Vietnam, and Thailand, where SME funding opportunities are much larger than Singapore’s.

Despite the current pandemic, we are well on track and are confident that we can continue to make our impact in the countries we operate. We are continually building partnerships in each of our markets. Hereon, our focus will be to develop strong teams and a deep-rooted presence.

And building awareness among the largest pools of funding, which in turn allows Validus to scale up faster than the competition, building better business communities and promoting inclusive growth among the region’s SMEs.

Efficiency will be critical – and working cohesively together becomes more crucial than ever. We believe our direction is leading us on the right path, as evidenced by the Monetary Authority of Singapore awarding us the top prize among Singapore Financial Institutions in the 2020 Global FinTech Innovation Challenge.

Also Read: 5 ways that will help SMEs scale even amidst a pandemic

As an experienced team well versed in the region, Validus wants to leverage deep technology to provide working capital loans to growing SMEs. But as with other startups, there are tradeoffs. Unlike being in a large bank with a safety net, running a startup can feel like we are constantly on a treadmill.

I, too, had to learn from my fair share of startup mistakes, recover quickly, and move on just as fast. But make no mistake. Failure is an essential part of the journey to success. I strongly encourage other startup owners to accept and embrace failure. Fail fast, fail often, but always learn from the experience.

The future of P2P lending shines bright

We must strive to bring together the best and brightest, not just from the financial services industry but also from the upcoming generation of graduates and talents with new ideas and aspirations for an inclusive, customer-first, digitally-led P2P lending space.

This humanises the technological aspects of providing financial solutions to SMEs through P2P platforms. Sure, Validus is a digital business, but it requires a lot of empathy. When a tech-to-touch model bridges offline and digital experiences, empathy addresses the day-to-day challenges and problems unique to each operating local ecosystem.

P2P platforms will need to adapt and react quickly to adequately address the increased financing gap caused by COVID-19 and manage the increasing risk of non-performing loans. The pandemic will be an important moment for the P2P lending industry – we will likely see some P2P platforms cease operations or consolidate, especially those who are not able to adapt quickly to the new normal.

As Southeast Asia’s fintech industry continues to grow, now is a fantastic time to be at the forefront of a growing business in the region. Banks will continue to be relevant, and fintech companies will plug the remaining gaps.

I am excited for the future of Validus and to welcome the new, improved, and integrated solutions that modern fintech companies can bring to bridging the financing gap for the core of all our economies … the SME!

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Singapore-based gaming startup Storms announced today it has raised an undisclosed sum in Series A round of funding from EDB New Ventures, the arm of the Singapore Economic Development Board (EDB).

Other backers include Singtel’s founding investors — AIS (Thailand) and SK Telecom (South Korea)

Storms plans to use the money to strengthen its management and engineering teams in Singapore, multiply its user base and expand into new markets such as India, Indonesia and Africa.

It also plans to invest strongly in research and development (R&D) to advance its technology supporting mini e-sports tournaments.

Launched in 2019, Storms is a joint gaming venture between Singtel, SK Telecom and AIS that operates as a publisher for gamers and people who want to create games.

Also Read: Singapore startup StretchSkin develops wearable sensors for the healthcare and gaming industries

Besides that, Storms also develops social instant gaming platforms for both consumers and businesses. Its recent successes include Zombeast: Survival Zombie Shooter, an offline first-person shooter mobile game; and Umbra: Amulet of Light, a 3D puzzle game.

“We are proud to receive recognition from EDB New Ventures to accelerate further our focus and strengths in hyper-casual game publishing, and in building our social instant gaming platform that will provide gamers access to social games, delivered wherever and however they want,” said David Yin, CEO of Storms.

“Storms’s focus on hyper-casual games with social and community building elements rides on growing market demand. We are impressed by the deep industry and experience that Storms management team brings and are confident that the team will benefit from access to Singtel’s capabilities and regional telco networks in scaling the business,” said Beh Kian Teik, Executive Vice President, EDB New Ventures.

Despite being among the newer entrants to Singapore’s gaming industry, Storms has established a presence in Southeast Asia by partnering with high potential mobile game studios such as Niji Games and AK Publish.

With a rise in gamer demographics and high-quality connectivity infrastructure, mobile gaming has been growing in popularity as a form of digital entertainment for consumers in Singapore as well as Southeast Asia.

According to mobile data and analytics platform App Annie, mobile gamers in Singapore spent over S$534 million (US$397 million) on in-app purchases on games downloaded from Apple’s App Store and Google Play in 2020.

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Image Credit: Storms

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Evolve or get left behind. The concept may be a tough pill to swallow for corporations both large and small but that doesn’t make it any less true, especially in our rapidly digitising world.

Profound changes are already happening across all industries, despite the pandemic, from utilities to logistics to retail. In many ways, people are driving that change as digital habits take root and, as a consequence, their expectations shift.

Asia’s population, including in China and Southeast Asia, has been quick to embrace digital trends, which are reshaping economies and how we live. Indeed Asia’s rapid digital evolution has allowed some markets in the region to leapfrog with technologies – think smartphones and e-wallets – and it is where we see plentiful opportunities.

Consider the seamless, online experiences people get from PayMe to Taobao to Grab. Those experiences now influence their expectations for the next digital interaction, be it for food, finance or fun.

While the financial services sector has made strides to improve digital capabilities, there’s still room to grow; and in it, big opportunities for insurers in Asia to play directly into space – and for a strong market leader to emerge.

Where digital opportunities lie

The life insurance industry across Asia continues to grow, buoyed by strong fundamentals such as a growing middle class and favourable demographics. However, the adoption of emerging technologies like AI, automation and big data, which can transform the insurance industry, remains patchy across the region with some markets farther ahead than others.

Sometimes we see digital capabilities tacked on to existing processes with sub-optimal results. But processes oftentimes require a complete rethink, particularly those that impact customers the most – for example, when they need to make a claim.

Also Read: ‘SEA is lagging behind in the growth of insurtech, financial advisory, embedded finance’: Ganesh Rengaswamy of Quona Capital

For any insurer, that’s really the key ‘moment of truth’ and that’s also where some of the biggest opportunities lie for the insurance industry. Customers who have paid money in advance for an abstract product, to protect against an unforeseen risk, and now need to recoup a loss.

Historically, that insurance claims journey – namely, assessment, handling and settlement – has been complex, cumbersome and confusing to customers. Oftentimes people are at their lowest when they make that claim, and they seek reassurance and simplicity. So, as an industry, there’s a lot we can do to make that process simple and easy to navigate and, as a result, make lives better for customers.

Faster, analytics-driven systems and approaches can be implemented for claims handling, and for straightforward cases, that process can be fully automated through AI and machine learning. And that’s just one example.

The digital opportunities lie not just in claims handling though, life insurers also have numerous touch points at servicing.

Throughout a policy lifecycle, which could easily be 20 or 30 years, customers may need to add a beneficiary, change an address, make a payment and so on. Each of these interactions, no matter how simple, is an opportunity to engage and further strengthen relationships with customers.

The value of what an insurer brings, and what sets them apart, then extends beyond financial protection. In the digital age, it’s about offering, and delivering, exceptional customer experiences that are reinforced by intuitive digital processes.

This is particularly crucial in Asia where demand for internet-based services is soaring, and where customers are looking for platforms that are secure, simple and convenient.

Human-centred approach to digitisation

In an age of increasingly digital lifestyles and habits, and especially during COVID-19, giving customers the choice of how they would like to engage with an insurer, whether virtually or physically, has become incredibly important for both safety and efficiency.

Over the last two years, we’ve made significant digital investments company-wide to do just that, and it’s paying off. In many markets across Asia, our customers can now meet their financial advisors virtually, purchase most of their policies digitally, and submit their claims online, all done within secure and fully regulatory approved environments.

What we’re doing is taking a human-centred approach to digitisation, which translates to enhancing human relationships with efficient digital solutions. And what underpins this approach is having an innovative mindset. This means initiating disruption ourselves, rather than waiting for external forces to disrupt the industry.

Also Read: Why a robust digital insurance distribution system is the future in APAC

Disrupt or be disrupted

Disruption from within, however, may take longer to transpire if everything is done in-house. That’s where the value of partnerships comes in.

Bringing in a partner can expedite proofs of concept or development of a technology application. More importantly, startups typically possess the ability to be nimble and responsive – and they’re freer to experiment – which is crucial for the development of transformative ideas. And exchanging ideas with a specialised team can also nurture fresh perspectives on how to remove friction from the customer journey.

For example, Manulife’s commitment to expanding our health and wellness ecosystem inspired us to collaborate with venture accelerator firm Brinc in a programme called Boost. The aim is to support qualified startups that want to pilot their projects with us, fine-tune their product offerings and potentially commercialise their solutions.

Of course, as the volume of collaborations between insurers and startups rise, it’s important to recognise that there’s also a risk of failure, no matter how well you plan for it. But we should endeavour to debate and analyse these failures – the causes and their outcomes – instead of brushing them under the rug.

So much can be learned from these mistakes, and through exploring and testing new approaches and perspectives, we can confidently apply those lessons the next time around.

That enlightened mindset complements our human-centred approach to digitalisation. While improving outward interactions with customers, we’re also looking inwards to our employees – current and future – who are at the heart of our operations. Those professionals, including startup entrepreneurs, who are excited to break the mould, think big and disrupt from within should look to the life insurance industry.

Ultimately, the life insurance business in Asia is ripe for transformation. It’s now incumbent upon us to embed innovation and forward-thinking into the industry’s corporate DNA in order to empower all stakeholders, change the status quo and bring about truly meaningful change for our customers.

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Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, FB community or like the e27 Facebook page

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Hiring the right talent is always a challenge for any organisation. Often times, candidates applying for a job often try to show their best side, not their true side, during interviews. Some even submit their forged documents (education and experience certificates, etc.), without getting noticed. Honesty is on short supply.

But many companies have managed to tackle such challenges with the help of technology and rely on referrals to discover potential employees.

How does Ninja Van, with a strong 31,000-member workforce, address such challenges?

In this interview with e27, Imran Bustamam, Regional Head of Human Resources describes the end-to-end recruitment process at Singapore-based company, a leading logistics-tech company backed by the likes of Monk’s Hill, Golden Gate and B Capital.

Excerpts:

Hiring/recruiting people is one of the most challenging parts for any company. How does Ninja Van tackle this problem?

Most of the challenges faced by Ninja Van are typical of most companies. Employees today have much higher expectations when it comes to what a “good” employer should offer in terms of the employee experience.

At the same time, attracting good talent has never been more competitive, and a talent attraction strategy focused heavily on incentives alone (e.g. flexible work hours, external training courses for staff development, pantry benefits, etc) is not enough to drive candidates’ interest in a company.

We recognise that these trends are not just passing fads and are likely to have a long-lasting impact on hiring practices for all companies. Our team is progressively evolving our approach towards employee engagement and experience in order to be an employer of choice.

On top of that, we are looking at different ways to align with candidates on what we can provide as an employer to meet their career aspirations.

How do you discover talent? What are the different media/platforms that Ninja Van uses to discover talent? Do you incentivise employees referrals?

Ninja Van uses various platforms to engage and discover talent. We are actively involved in campus activities, such as hosting career talks and partnering with university career centres. These collaborations provide us with the opportunity to meet prospective candidates and gain insights into job leads, and other valuable information.

Also Read: How Vietnam’s e-commerce firm Tiki manages to keep employee churn rate healthy

Active recruitment for us means generating applications from candidates who are not actively looking for a new role but are potentially a good fit for the open positions we have.

So this active partnership with tertiary institutions also helps us build relationships with a wide network of graduates, enabling us to keep a pulse on when these potential hires, or their friends, are looking for jobs.

We also pay close attention to employer branding activities by highlighting our achievements as a company, our involvement and partnership with external stakeholders and sharing employees’ experiences on our LinkedIn page.

Additionally, we also connect with individuals on LinkedIn and utilise job search platforms such as JobStreet to advertise the open positions we are hoping to fill.

Our employee referral programme, ‘Ninja Get Ninja’ also helps with capturing candidate leads, encouraging our existing employees to tap into their own networks to refer potential candidates that would be suitable hires for the roles we are trying to fill.

Do you conduct a background-check of your new hires/potential candidates before onboarding? Do you also verify the social media accounts of your candidates?

We conduct background checks on candidates on a case-by-case basis. For instance, reference checks are used to learn more about a candidate’s strengths and limitations to best support them if he/she is offered a job with Ninja Van.

This process helps our talent acquisition (TA) team assess if the applicant has the right skill set for the job, especially for those applying for a more senior position. This is crucial as hiring good performers will add to Ninja Van’s established talent community, which eventually contributes to the company’s success.

Once you discover the talent, what is the next step? How many interview rounds are there?

Our TA team wears many hats in their role — they interview, advise and also serve as brand champions, to name a few.

Ninja Van places a heavy emphasis on culture fit and uses the company values to guide employees on the behaviour that is expected of them at work.

Once we identify a potential candidate, our TA team reaches out to him/her for the first round of phone screenings. If a candidate is successful, we then proceed to schedule an in-person interview with the hiring manager.

Depending on the role, shortlisted candidates might have to undergo several rounds of interviews as it helps hiring managers to ensure that the candidate is interested in the work, motivated and a good fit for our company culture.

Depending on the type of job, pre-hire assessments such as problem-solving tests might be given to review how candidates tackle selected scenarios they might face in the role, which would help hiring managers better understand where the candidate would fit and their ability to perform tasks.

If the candidate successfully makes it to the final round, he/she usually meets members of the team face-to-face in a culture fit interview.

Also Read: Breaking down the hiring process for early-stage founders : team or product first?

For senior positions, there is typically an interview with a member of the senior management team.

Can you share details about the on-boarding process? What is the probation period for employees? How many employees are currently working for you?

We strongly believe new hires need to get acquainted with Ninja Van in order for them to be able to contribute meaningfully to the company.

With a headcount of more than 31,000 employees regionally, every employee is briefed on our core values at Ninja Van — “Lean Towards Action”, “Learn and Improve”, and “Deliver on Promises” — as they shape the way they go about their work.

The employee journey starts when an offer is made, with our TA team briefing new hires on what to expect as part of the on-boarding process. On their first day at Ninja Van, new employees attend an orientation session before reporting to their respective departments. Managers assigned to each new hire will act as their mentor and help them understand Ninja Van’s business and goals.

New employees are also required to attend an induction programme which provides them with an opportunity to meet and interact with other new hires through a series of team-building exercises and icebreakers.

On top of that, all new hires are strongly encouraged to attend our ‘operations immersion’ programme that gives employees a first-hand experience of Ninja Van’s parcel delivery process — from sorting, delivery to parcel recovery in our warehouses.

Having this holistic understanding of the business helps employees understand how their roles support the company’s larger operational process and foster a better understanding of the challenges faced by their colleagues on-the-ground.

What is the average employee churn rate at the company? What measures has Ninja Van taken to retain talent?

Ninja Van believes in its employees’ growth and focuses on ensuring that our employees are constantly learning and improving. As such, employees have training and development opportunities to help them further their skills and create opportunities for professional development at Ninja Van.

How do you deal with document forging by your employees? What if any of your staffers are found to have forged their education/experience certificates?

The HR team conducts a check of an employee’s educational certificates and professional documents before an he/she joins the company.

Also Read: Why it is now essential to encourage diversity and empower women in fintech

As part of our policy, an employment offer will be rescinded in the event there are discrepancies in the authenticity of the documentation required as part of the hiring process. Ninja Van has a zero-tolerance policy on the lack of integrity.

Can you also share the details of Ninja Van’s leave policy, maternity/paternity leave, etc.?

At Ninja Van, we give employees the responsibility to manage their personal time and the time spent on their work.

All permanent employees at Ninja Van are entitled to the ‘paid-time-off’ programme, where they are allowed to manage the number of days of leave they require.

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Image Credit: Ninja Van

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Raising capital is no mean task. It often takes weeks or months before you get your first equity round. Alas, it takes even years to grab your first VC funding.

In the years to come, it is gonna be even harder to raise VC money in Southeast Asia, if Jeffrey Paine can be believed. You need to get your product and business model right, but that’s not enough. You also need to achieve a certain milestone to draw the attention of top VCs of the region.

In this part of the virtual webinar series on the topic Fundraising Fundamentals, hosted by e27, the Golden Gate Ventures Founding Partner gets candid about the region’s VC ecosystem and gives some valuable advice to founders seeking VC investment.

‘You need to be valued at US$700M in 10 years to raise VC money’

I met a thousand companies in Southeast Asia in the past 12 years. I would say there are only 52 companies with a valuation of US$200 million and above, of which 60 per cent are in the B2C space. Of this 52, 90 per cent are headquartered in either Singapore, Jakarta or Vietnam.

Also Read: Bali, Batam climb up digital competitiveness index in Indonesia as up-and-coming tech hubs: Report

About 40-50 per cent of these 52 firms are in some kind of trouble but nobody knows about it. They are way overvalued, which will cause them some trouble in the next two-three years.

So, if you’re a founder looking to raise VC money, you need to be valued at least US$700 million in ten years. But the chances of you hitting over US$200 million is very low. But if you still want VC money, your job is to work backwards. If you are not sure and don’t think you will ever get there, don’t raise VC money then.

Instead, raise money from friends, family or angels. Raise money from a seed fund where the fund size is quite small and their returns targets are different. If you think your angel will be happy if you achieve a US$30-million in seven years, then go raise money from them.

‘Provide value to your customers’

I would say 99 per cent of all SMEs are not raising VC funding and only about 1 per cent does. Of this 1 per cent, probably 5 per cent does very well. So the odds are stacked against you guys (startup founders).

Your job as a founder is to provide value to your customers. Whether you’re US$1 billion or US$700 million, you shouldn’t care that much. Your job is to make people happy, provide value and figure out a business model such that you can pay yourself and your employees. The employees are happy and can send their kids to school, they can eventually retire.

Don’t worry about the startup fantasy of raising money because based on 12 years of data, it’s almost impossible to raise VC money. Everything you read about or everything you hear on Clubhouse or any other place is about VCs, startups, tech, etc., but nobody talks about a SaaS company that makes US$2 million a year. They raise US$100,000 but nobody talks about these people, nobody talks about a one-man show that makes US$1 million a year with no employees.

Also Read: Investible aims to raise US$38M fund targeting early-stage startups in SEA, Australia

I think we should talk more about these people because 99 per cent of SMEs belong to this category (who generate millions in revenues but don’t hog the limelight). But we are only focused on 1 per cent, which doesn’t make sense.

‘Tell us your 10-year story’

The market will probably have a correction soon. Then what should you be doing? You need to tell your 10-year story as accurate as you can — whether you are US$30-million worth or US$700-million worth doesn’t matter.

Because we already know that you don’t know what’s gonna happen in the next 12 months. You may tell me your tenure story is not going to be real, but you should still try your best.

Be honest. Don’t bullshit because the more you bullshit and the better salespeople you are, you attract investors that do not know what they’re doing, then they invest in you to go on a road that doesn’t make sense to either of you. Then the next four or five years or less is a waste of time. So be very careful about what you’re doing.

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Image Credit: Golden Gate Ventures

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Aaron Lee, a full-time serial entrepreneur and part-time boxer, had just returned to Hong Kong after completing his education in the US.

However, as an expat, he encountered challenges in finding affordable accommodation in HK, as there were limited options available. The ones that existed charged exorbitant rents and their leasing terms were not flexible. And it got lonely to stay without friends in a flat in HK.

This led Lee to set up Dash Living, a home-sharing platform, which has grown to cover over 1,200 units in Hong Kong and Singapore. 

Besides solving accommodation problems for millennials like himself, Dash also solves one of the biggest challenges that young working professionals face: that is, finding affordable, all-inclusive premium living spaces.

One of the most important characteristics of co-living spaces is a community, and Dash has quickly managed to secure over 13,000 followers across its social media platforms.

“Building a community is certainly a crucial aspect for startups,” Lee said. “While we are more nimble, adaptable, and creative, we are also the underdogs with fewer resources than the big guys. Whether it is tenant communities,  investor communities, brand partners, or collaborator communities, having like-minded people around not only amplifies but also helps shape and nurture a company’s message and culture, ultimately helping it grow.”

In this interview, he shares with e27 how the seven-year-old company managed to build one of the largest co-living communities.

Also Read: Dash Living acquires Singapore’s coliving company Easycity, expands to the Asia Pacific

Create a dedicated community team 

One of the most common challenges facing startups over community hiring is finding the right professionals to do the job. And, beyond that, growing the community in the most organic way possible.

Dash has a dedicated team of community experts, with most of them having experience in the hospitality industry, which he believes makes them professionals at guest service and handling communication.

Dash’s community team engages with tenants almost every day with activities, events, and chit-chats to understand their needs better. 

The startup follows a lean structure where the freshest of employees can work alongside the founder and senior leaders. Lee believes that structuring the team in a way where everyone is viewed as “equals” can contribute to both growth and encourage newer ideas.

Understanding clients

In a world where people switch from one platform to another in a heartbear, Dash believes it is extremely important for businesses to understand the needs of their clients.

Therefore, an important aspect of the Dash community is developing a deep understanding of tenants’ backgrounds and interests. The company goes out of the way to carry out regular surveys to understand tenants’ needs before they check in to their rooms.

Through its in-built chat functionality, the Dash team can speak to the tenants not just about matters pertaining to the co-living space but also outside of their stay.

For example, the Dash team helps tenants with information about car parking spaces and restaurants with a particular cuisine. According to the team, this is some of the kind of instant help that it provides the tenants.

Creating a user-driven community

Once Dash engages with tenants through online and offline touchpoints, it focuses mostly on creating user-generated content, user-generated engagement, and events.

According to Lee, a true community is user-driven and not just merely platform-driven. One of the metrics to measure if a community is thriving is also to observe to what extent it is user-driven.

To encourage this, Dash provides its members with a platform where they can initiate and host events for the community, and as the host, it puts those memories and interesting stories on Dash’s blog (known as Dash Insider).

Responsive community team

Since most of the tenants in co-living spaces have similar difficulties and inquiries, handling queries is not very difficult, according to the founder, which is why being responsive is the most valuable thing.

The company has added features like “in-app messaging” to make the communication process more streamlined. Besides this, it also has a dedicated team to respond quickly to tenants staying in over 600 rooms in HK and 600 rooms in Singapore.

Offering perks 

The community team at Dash also offers its tenants perks that it probably wouldn’t find anywhere else. For example, free gym services for both tenants and their parents and discounts with shopping brands.

Also Read: From co-working to co-living, these 7 brands in Southeast Asia have got you covered

Besides responding and hosting events for the community, the Dash team also manages and explores perks with different vendors, for example, dining, discounts, gym pass, and also free usage of co-working spaces.

Hosting events

Bringing different people together under one roof is an important aspect of community building. The company used to host events at least once a month before the onset of COVID-19. For example, having a bakery workshop for all its tenants.

But it does not just self host events but also helps its tenants organise events.

Lee recalls how a French tenant organised an event for his neighbours on the rooftop with the help of the Dash community team, who helped him plan the event and get RSVPs from interested individuals.

After the pandemic hit, Dash quickly pivoted from offline to online events which include Zoom sessions focused on health and fitness. 

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Image Credit: Dash Living

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Sembrani Nusantara Fund (SNF), a fund operated by Indonesian corporate VC firm BRI Ventures, has led an undisclosed Series A investment Andalin, a local startup providing cross-border shipping solutions.

The round is SNF’s third investment since launching in June 2020. Last December, it announced back-to-back investments into Indonesian drink brand Haus! and local direct-to-consumer shoe startup Brodo.

The fresh funds will go towards establishing freight consolidation infrastructure and expanding Andalin’s branch offices in the international port cities of Semarang, Surabaya, Medan and Makassar. The company will also seek to launch operations in Japan, Thailand, China, Vietnam and South Korea.

This round comes fresh off Andalin’s seven-figure pre-Series A round raised in October 2020.

Established in 2016, Andalin provides digital cross-border shipping solutions in Indonesia to help local micro, small, and medium enterprises (MSMEs) simplify their import-export processes — from freight arrangements to customs clearance and everything in between.

Despite the economic impacts of COVID-19, Andalin claims it saw demand for its services spike in 2020, with shipment volume increasing by roughly 5x and average revenue per client rising by 450 per cent year on year.

The company claimed that it facilitated shipments of goods worth US$20 million in 2020 and was close to EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortisation) positive by the year-end. As it seeks to increase its gross merchandise value to US$100 million, the company said it is on track to raise another round of funding by the end of 2021.

Also Read: Teleoperation: It’s here to revolutionise the logistics and supply chain industry

Nicko Widjaja, CEO of BRI Ventures, said: “With companies like Andalin strengthening the local import-export game, Indonesia will be able to start reducing its trade deficit. Even if you put COVID-19’s impact on global trade aside, very clear patterns still emerge in this market, such as the country’s overall e-commerce gross merchandise volume of US$130 billion in 2020.”

“We see an opportunity in digitising first-mile logistics, simplifying the often convoluted and opaque sourcing process for MSMEs while reducing cost barriers. If all goes well, this will encourage them to undertake more import-export activities,” said Rifki Pratomo, CEO of Andalin. “Andalin will increase the capacity and quality of export-oriented products to and from Indonesia, and hopefully reduce the trade deficit.”

The global freight forwarding market is expected to reach US$207 billion by 2026, up from US$170 billion in 2019.

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Image Credit: BRI Ventures

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Beenext joins Indian fintech startup YAP’s US$10M round

Other investors: Flourish Ventures and Omidyar Network India (co-leads), 8i Ventures, DMI Group (The Sparkle Fund), Better Capital.

What it intends to do with the funding: To expand across Bangladesh, Saudi Arabia, Oman, Egypt, Vietnam and Indonesia.

About YAP: Founded in 2015, YAP is a fintech infrastructure provider that enables businesses and platforms to offer their own branded financial services while ensuring regulatory compliance.

As of now, YAP’s infrastructure serves companies in India, Nepal, the UAE, Australia, New Zealand and the Philippines.

Tan Hooi Ling joins fintech firm Wise’s board

The story: London-headquartered Wise has also named Clare Gilmartin, former CEO of Trainline, as a director-designate.

Also Read: Ecosystem Roundup: ByteDance game plan, and does AirAsia foray into food delivery even make sense?

More about the story: Wise will also be expanding its Singapore office and aims to hire over 70 people in expansion, engineering, product and operations roles.

New partnership to support Singapore’s halal startup ecosystem

The story: The Halal Angels Network has partnered with HalalNexus Singapore to support local firms and government to boost the halal startup ecosystem in the region, according to Singapore Business Review.

How it will help: By investing in the government’s startup initiatives and market opportunities in the halal consumer market, including B2C and B2B.

According to HalalNexufs founder Sulaiman Harun: “Halal Angels Network’s focus on halal startups and entrepreneurship will make it easy for us to connect and leverage with other like-minded startups, entrepreneurs and investors. Furthermore, as Singapore is poised to capitalise on the over US$2 trillion halal market size in the Asia-Pacific region, it represents a huge opportunity for halal startups here.”

SK Group kickstarts fellowship programme to support early-stage Vietnamese startups

How will it benefit: This is the second edition of the SK Startup Fellowship Programme. It will provide startups with financial grants (non-equity funds) and up to US$50,000 in funding.

Non-financial support includes a course on financial management from KPMG, training in investor pitching from the Business Startup Support Centre, one-on-one mentoring, workshops with Vietnamese businesses, and networking activities within the startup ecosystem.

Selection criteria: Vietnamese startups who have raised less than US$3 million in funding. Priority is given to tech startups solving social issues.

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Image Credit: Grab

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PatSnap, a provider of R&D intelligence and IP intelligence platforms for brands and enterprises, has secured US$300 million in Series E financing round, led by SoftBank Vision Fund 2 and Tencent Investment.

Existing investors Vertex Growth, Vertex Ventures Southeast Asia & India, CPE Industrial Fund, Sequoia China, and Shun Wei Capital also participated.

This development comes nearly three years after it secured US$38 million in Series D round in June 2018.

The London- and Singapore-based firm plans to use the fresh funds to further advance its innovation intelligence platform, accelerate product development, and acquire additional domain expertise in the industry sectors where its technology is used by research and development (R&D) and intellectual property (IP) teams.

Also Read: ‘Want VC funding? Your startup needs to be valued at least US$700M in 10 years’: Jeffrey Paine

The funds will also enable the company to expand its sales presence around the world and invest in the growth and professional development of its employees.

PatSnap’s flagship R&D Intelligence and IP Intelligence platforms use machine learning (ML), computer vision, natural language processing (NLP) and other artificial intelligence (AI) technology.

Innovation teams at companies, brands, universities and research institutions use these platforms to get access to market, technology and competitive intelligence as well as patent insights needed to take their products from ideation to commercialisation.

PatSnap’s clients include Dyson, Spotify, Oxford University Innovation and The Dow Chemical Company.

“PatSnap’s mission is to empower innovators to make the world a better place,” said Jeffrey Tiong, founder and CEO of PatSnap. “Our global footprint, leadership and strategic position in the innovation economy have enabled us to attract top investors, customers and talent.”

Companies around the world are under pressure to increase the pace of innovation. And while more money is spent on R&D every year — US$2.4 trillion in 2021, according to R&D World — the returns are dwindling. An article published in Harvard Business Review also noted a 65 per cent drop in R&D productivity.

PatSnap’s AI-powered technology addresses this issue by analysing and connecting the key relationships between millions of unstructured data points across disparate data sources to deliver insights that guide R&D decisions and help accelerate the time it takes to bring new innovations to market.

PatSnap claims it has more than 10,000 customers around the world, supported by more than 700 employees working from the company’s Asian headquarters in Singapore, European headquarters in London, and North American headquarters in Toronto.

Over the past year, PatSnap says it has enabled its customers to significantly accelerate time to insight when dealing with unstructured data by an estimated 12x, leading to an estimated 3x increase in successful product launches.

“We believe in a connected world and are impressed with PatSnap’s AI-centric platform that helps organisations and researchers to connect the dots,” said Levin Yao, Managing Partner of Tencent Investment.

“PatSnap is the clear leader in the connected innovation intelligence category. Its impressive portfolio of customer use cases reinforces its role in enabling companies to significantly improve their ability to identify business opportunities and threats across multiple domains and industries,” Yao added.

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Image Credit: Patsnap

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