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Expansion and exposure: iGlobe talks about the traits necessary to succeed in local markets

In a recent webinar with e27, Jeff Lin, Principal at iGlobe Partners, spoke about the VC firm’s investment philosophy and the challenges faced by the industry due to the COVID-19 pandemic. He also shared some tips to help entrepreneurs/startups tide over the crisis.

In a follow-up interview, Lin also shared some insights on things to consider to become successful in local markets.

Founded more than 20 years ago by Soo Boon, iGlobe is run by a team of tech and financial veterans with cross-border regional experience. The VC firm invests in a number of regions, including Silicon Valley, Southeast Asia and Japan.

Some of its portfolio companies include Unity, Nerdwallet, ACSL, Hoolah and SWAT. The VC firm is currently focused on investing in three high-growth industry clusters — smart cities, fintech, and synthetic biology.

Entering unknown territories

According to Lin, for a cross-border VC firm, it is necessary to work closely with local VC firms in each country market. iGlobe’s strategy is to syndicate deals with strong local business assets to gain deeper insights on the complexities of each
region.

Over the years, iGlobe has been helping Singapore start-up companies scale out to other markets in the region, and has also been helping a lot of western portfolio companies scale-out to Southeast Asia, with Unity being one such example.

But what are some aspects that are crucial for the success of a startup that wants to enter a new region, say, Southeast Asia?

“As a company, it is important for founders to have a regional or global ambition. For example, a Singapore based startup from inception shall think about eventually setting up a regional presence in countries such as Vietnam or Indonesia,” according to Lin.

Also Read: What are the key trends in mobile gaming ads in Southeast Asia?

“First of all, startups need to be solving a problem not just for a single country; exceptions can be made for large enough single market such as Indonesia,” Lin added.

Lin suggests that western startups which intend to expand to Southeast Asia must first establish themselves in their own markets first. Entering a new market prematurely may lead to unnecessary hardships.

Matterport, another portfolio company of iGlobe, is a leading spatial data company focusing on digitizing and indexing the built world. Founded in silicon valley in 2011, Matterport only recently set up its regional headquarters in Singapore last year when it became a well-recognised brand globally.

“For those startups outside of our region, it may not be ideal to come to Southeast Asia too early without building a strong customer base and certain revenue traction first. For those portfolio companies which are already well established in their home markets, iGlobe can assist them in their global expansion by identifying the right local talents and setting up operations, making the process much easier,” he shared.

A good understanding of the market is a necessity, he argues. Someone in the management team, who has a good exposure with the local market dynamics, will be helpful. If that’s not possible, the founder should be good at hiring
someone who knows the ins and outs of the specific country.

Surviving the new normal

As startups move from the first phase of the pandemic to the reopening phase, VCs will have to decide what tech investments are worth funding and what will provide them with the most value in the new normal.

Asked what advice would he give to his portfolio companies and founders in general to survive the pandemic, Lin said under the new normal, founders will figure out how to let teams perform and collaborate without sitting in the same office.

Also Read: As a startup investor, here is why we aim to focus more on Vietnam in 2021

“Most of your team members including yourself will need to continue to work remotely in the next half of the year or even longer. You have to continue to engage your employees to keep their morale high and make sure everyone continues to work towards a common goal,” he explained.

Citing the example of one of iGlobe’s portfolio companies, Lin said that the founder spends extra efforts to maintain team spirit through virtual team building activities like quizzes, coffee morning sessions, etc. As soon as the management figured out that the whole organisation can operate without an office, this firm terminated the lease contract with its co-working office to cut loss and conserve cash.

Another advice that he is giving to the founders is to quickly raise funding from different sources to extend the runway, especially from the government’s funding schemes.

“Valuation doesn’t matter that much as survival is the top priority. Keep the runway, retain your employees and you still have a chance for tomorrow,” he concluded.

Missed the webinar? Check out the video here:

Meet the VC: iGlobe Partners

Posted by e27 on Wednesday, June 17, 2020

Image Credit: e27

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Is COVID-19 the catalyst B2B e-commerce companies needed?

b2b e-commerce

With social distancing as the prime method adopted to combat the COVID-19 pandemic and the subsequent lockdown measures undertaken by governments globally, we have seen an almost total immediate reliance on digital sales as a result of mandated closure of brick-and-mortar stores.

As a result of the crisis, digitalisation is rapidly growing and solidifying their presence both in the way we interact and make purchases (e.g. digital business conferencing, home-based online learning, online food order and delivery as well as virtual social interactions amongst friends).

Many consumers have turned to digital channels and apps to shop given safety precautions, creating significant business growth for companies who enable business-to-consumer (B2C) online retail shopping.

According to the “COVID-19 Impact on Global E-Commerce & Online Payments – 2020” report from ResearchandMarkets.com, many have turned to online and mobile shopping due to COVID-19, resulting in a double-digit share of online shoppers with more digital purchases. Some are even embracing this mode of shopping for the first time during the outbreak.

Also Read: A beginner’s guide to the B2B e-commerce business

Hence, if we were to observe the current B2C landscape, the same report highlighted that the share of global retail sales generated via e-commerce is rising and is projected to reach one-third by 2024. This crisis has forced many who are less digitally oriented to accept new digital possibilities, facilitating greater growth in the B2C sector.

However, such online shopping is not new to B2C businesses, many of whom have already established digital channels as part of their business strategies prior to the pandemic.

However, are we seeing the same kind of momentum from business-to-business (B2B) companies adopting digital transformation in the way businesses are conducted as a result of this crisis?

Is COVID-19 increasing B2B digital adoption?

B2B and B2C e-commerce are completely different business propositions. B2B transactions are more complex and of higher price value than those dealing in the B2C space, thus demanding a more complex set of capabilities such as product configurators and real-time inventory information, request for quotation, and procurement approval flow.

However, COVID-19 has raised the imperious need for digital channels for B2B companies. According to a recent survey by McKinsey, sales leaders on average rate digital channels approximately twice as important now as they were prior to the pandemic.

The necessity of remote selling as a result of quarantine was also responded incredibly quickly by B2B sellers, where around 90 per cent of them are working via videoconferencing or phone. In technology, media and telecommunications sectors, that figure is near 100 per cent. Consequently, many B2B customers have to quickly understand and adopt online purchasing as well. This has made COVID-19 a catalyst for significant growth in the B2B e-commerce landscape.

Also Read: Roundup: E-commerce enabler iPrice Group names new CEO

Frost & Sullivan predicted prior to the pandemic that the global B2B e-commerce sales were to reach over US$6.6 trillion by this year, surpassing B2C valued at US$3.2 trillion by 2020. However, with digital sales potentially being the only available option in the interim, this growth trajectory can be hastened further with B2B companies needing to digitally transform their current sales channels and processes.

As such, B2B companies that invested in digitalisation and e-commerce prior to the crisis would have the upper hand. In contrast, those who had decided to wait and previously invested little in e-commerce will have to play catch-up – presuming that they are able to tide through the pandemic.

A shift towards digital B2B payments

Another thrust in the B2B eCommerce arena in which COVID-19 is also having a big influence in accelerating is the growth in the adoption of B2B payment processes. It’s a matter of time before we will see the end of manual check printing and physical mailing and companies begin to be more comfortable in digital B2B payments.

The B2B payments market in the APAC region has been booming even before the COVID-19 pandemic, driven by the growing adoption of eCommerce and financial technology solutions, according to Frost & Sullivan. B2B payments revenue is estimated to double, reaching US$1,356.28 billion by 2025. This is up from US$671.32 billion in 2018 and represents a compound annual growth rate (CAGR) of 10.5 per cent.

This growth can only get more pronounced with greater travel restrictions between countries. As a result, most businesses would be conducted digitally and hence the flow of funds for goods purchase will also happen digitally.

Also Read: Roundup: Singapore’s e-commerce market expected to reach US$9.5B this year

This may, in fact, drive greater innovation in the area of B2B payments beyond just escrow into other areas such as eKYC (know-your-customers), e-contracts enforcement, and potentially the use of blockchain to authenticate and verify documents as well as in the area of trade finance.

B2C’s influence on B2B

There are, however, significant characteristics of B2C e-commerce that the B2B space can greatly learn from. The user experience that B2C e-commerce consumers currently enjoy could potentially lead to similar expectations for B2B e-commerce experience, with a key difference being bulk purchases as opposed to individual item purchases.

Given that the B2C shopping experience has been in existence for more than two decades, this would hence set the benchmark for the digital user experience and transactions under B2B e-commerce. Buyers want to be able to search quickly and place orders without hassle, coupled with very detailed product information, quick order processing and delivery, and an enjoyable customer journey.

In other words, self-service is increasingly becoming a requirement for many buyers who prefer independence over spending time clarifying with a staff member.

These are pointers that B2B companies should be taking into consideration amidst growing their business digitally. There will however be some B2B-specific nuances to the user flows which would have to include features such as digital purchase order creation, purchase approval processes, and integration into third-party inventory and logistic systems to necessitate bulk orders and special wholesale pricing.

Also Read: Are B2B marketplaces finally entering their boom time in Asia?

Turning this pandemic into your advantage

There is no short-term panacea to bringing your B2B business online. As previously mentioned, B2B e-commerce is much more complex and requires B2B companies to relook at their business strategies once again and adapt them to the digital arena.

We’ve added a list of tips to help take advantage of the digital push for B2B e-commerce businesses:

  • Go back to the drawing board and formulate a clear online business strategy

Similar to B2C, a customer journey should be focused consistently on customer benefit. B2B-specific details have to be considered, such as extensive purchasing and approval processes and real-time inventory information. Thus, being strategic and thoughtful in the brainstorming process would help B2B businesses be better prepared and adaptable to similar situations in the future.

  • Be transparent

Whether it is for your online product information, order fulfilment or availability of stocks, be realistic, and translate that information to your customers regularly. During any crisis, everyone has more questions than answers. As such, transparency and support are necessary to reassure and strengthen your customer relations.

  • Don’t wait anymore

If anyone thinks they can wait on their eCommerce plans, the coronavirus pandemic would have clearly signaled that there is no time to waste, particularly given that digital sales are the only viable option at this juncture. Even so, be strategic in how you roll out your online channels.

COVID-19 is surely going to create a new norm for all of us, in every aspect of our lives. In the case of B2B companies, the momentum that eCommerce is accelerating at as a result of the pandemic could potentially become a permanent fixture post-crisis as well.

Quoting McKinsey once again, we believe that we are at a digital inflexion point, where B2B sales operations going forward will look fundamentally different from what they were before the pandemic. The level of change would, however, depend on how B2B businesses strategise and effectively ride on this new digital wave.

Register for our next webinar: Is your startup ready for the new normal?

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

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DTC and native: Is it the perfect e-commerce partnership?

direct to consumer

Amid COVID-19 chaos, consumers want certainty and offerings to suit life in lockdown, and direct to consumer (DTC) brands are among the best placed to meet that demand.

Discussion about current DTC growth has largely revolved around online agility. As internet-born brands, many DTC businesses have thrived by focusing on e-commerce and limiting offline costs; a key advantage when the majority of physical stores are shut. But this overlooks the real power of DTC: close consumer relationships.

With complete control over their data ecosystem, DTC brands have the valuable insight required to power personalisation and predict their customers’ shopping needs to optimise every touchpoint.

When this insight is paired with unobtrusive, subtle native advertising methods, DTC brands have the ability to enhance their performance and build stronger relationships with their consumers. And, with 43 per cent of consumers finding it reassuring to hear from brands they know and trust, consumer relationships matter now more than ever.

Telling truly captivating stories

What makes DTC brands stand out most is their authenticity. These companies have distinct personalities and values that speak to consumers seeking more individuality and meaningful brand relationships.

Regional DTC pioneers such as SleepyCat, for example, are actively collaborating with buyers; founder Kabir Siddiq spoke personally to 5000 customers and adjusted the firm’s development in line with their feedback.

Also Read: Zowedo raises US$330K to connect Singapore’s consumers with personal, home services

As a form of advertising that’s all about storytelling, native is the ideal way to boost interest via inspiration. Using soft communications, brands can deliver engaging digital content that communicates their vision, such as a story about the mission to provide sustainable homeware displayed under an article about staying ethical during the lockdown.

With an emphasis on genuine relevance and value, native allows brands to enhance the online experience while driving deeper individual affinity with their products and services.

Giving brand messages a suitable home

The global crisis has catapulted brand safety back to priority status. With the influx of coronavirus-related content, organisations are paying closer attention to where ads are seen — especially DTC brands heavily reliant on good customer opinion to sustain their businesses.

So, it follows that native ads, which are designed to seamlessly blend with suitable content, are the obvious choice for keeping associations positive.

Of course, this does depend on ensuring media quality. Not all native platforms are equal, and brands must be careful to select those that continuously vet publisher networks and offer robust security. For instance, advanced vendors are starting to leverage smart tools such as natural language processing to carry out granular semantic analysis against bespoke risk thresholds.

Negating the need for ad blockers

Staying visible is vital for brands to remain front of mind throughout the crisis, but there is a difference between being in view and interruptive. Audiences are losing patience with ads that disrupt their online experience and tolerance is lower in the Asia Pacific region than anywhere else: studies show 52 per cent of users run ad blockers.

Also Read: Singapore lending platform Lendela raises US$942K to help consumers access loans easily

Tempting as it may be to seize attention with screen-dominating ads, the wisest move for DTC brands is using formats that work with digital content. By harnessing ads built for minimal intrusions — such as scrollable native ads that appear within social feeds or bespoke ‘next read’ recommendations — brands can serve captivating messages that avoid irritation by keeping interaction control in the hands of consumers.

As the world moves online, there is scope for digitally savvy DTC brands to significantly bolster their reach. But before they ramp up advertising efforts, it’s crucial to consider the factors that set them apart from mainstream rivals: authenticity and dedication to consumers.

To maximise success, promotional strategies must create the perfect partnership of enticing DTC stories and content that natively weaves into the digital mediascape. In the long-term, it will be this commitment to giving consumers what they actually want that will be remembered long after the COVID-19 storm passes.

Register for our next webinar: Is your startup ready for the new normal?

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

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Life after COVID-19: How and why smart cities need to focus on sustainability

COVID-19 has brought new insights into the long-term sustainability of our smart cities and frenzy urban lifestyle. While countries around the world are investing in boosting their healthcare sector and keeping their essential system running, the ongoing pandemic has got the majority questioning the new normal.

On top of being a key challenge to global health governance, the virus has proven to be a litmus test on preparedness and infrastructure. 

The promise of better opportunities,  accessibility, and improved quality of life attracts people to cities. The Department of Economic and Social Affairs reports that by 2050 more than two-thirds of the global population is expected to live in urban areas.

Covering a mere two percent of the world’s land, the high population density in cities complicates the management of outbreaks, especially a highly transmittable one like COVID-19.

Moreover, the shortcomings of the modern economy have created real tension between addressing the immediate needs that come with the crisis and investing in more sustainable infrastructure. 

Crisis-led solutions for a sustainable future

The past few months have proven that crisis-led technological solutions can bring about a better future. Technology leaders and smart cities stand in a unique place to ensure sustainable living and development. This is especially true in the case of a pandemic which requires thorough monitoring and immediate response.

Countries such as China have been effectively tapping into artificial intelligence (AI) technology and big data to aid front-line healthcare workers, facilitate real-time contact tracing, and screen potential cases.

Adaptation of digital technologies that promote teleworking, web-based community building, virtual services, and even 3D printings of healthcare essentials proves that smart city mechanisms are not only capable of learning from a crisis but also learning in a crisis.

Potential of blockchain in post-pandemic sustainability development

Blockchain technology has revolutionised the way data is transmitted and protected. Its adoption in cities throughout the world has led to advancements in urban management systems thanks to its interconnected and immutable nature.

Industries such as healthcare, pharmaceuticals, food, and agriculture have been able to upscale its supply chain management while allowing authorities to monitor and allocate resources effectively. 

Blockchain technology has not just been a hot-button topic in sustainable urban design but a promising solution world leaders are investing in for a better future. The United Nations Office of Communication and Information Technology (UN-OICT) has been developing a cutting-edge blockchain-backed solution to support the Government of Afghanistan in its rebuilding efforts.

As a part of the “City for All” initiative, the UN-OICT has turned to blockchain technology to solve infrastructural challenges in the nation and to bring about an effective land management system, strategic urban infrastructure and improved municipal finance.

By providing real-time information on basic necessities, blockchain technology is transforming public service, which includes automating energy supplies, managing water consumption, monitoring air quality levels.

This provides the authorities with greater control over resources, improves demand-supply efficiency as well as address fundamental problems in their urban planning while ensuring data integrity.

Addressing the broader sustainability agenda

Looking into the next phase of recovery, it is important to factor in environmental sustainability when putting together a post-pandemic package.

The economic slowdown during the quarantine period has resulted in a significant drop in urban pollution, providing the need to reassess the impact of human activity on the planet.

Longer-term measures to minimise carbon emission and curb energy consumption as well as the inclusion of a smarter disposal system can ensure a healthier urban environment.

According to the Ericsson Mobility Report, ICT-enabled solutions can curb the global greenhouse gas emission by 15 per cent by 2030 if implemented effectively. With comprehensive computation and effective smart-grids, it will be easier to determine pollution hotspots, take proactive measures to identify sources and keep an immutable record on the progress for future planning.

For instance, smart meters implemented by Building Cities Beyond (BCB) Blockchain in Yatai City, Myanmar has not only refined energy management but also regulated energy consumption behaviour, improving the overall energy efficiency in the city. With the smart meters, hotels in Yatai City are able to identify users who are environmentally savvy and provide rebate discounts as a token of encouragement. 

On top of that, cloud-based software applications can effectively receive, analyse, and transform data into real-time intelligence that changes daily lifestyle and curb energy consumption. Tech giants such as Apple, Google and Amazon are all releasing a range of gadgets that changes the way homes manage their power usage.

On the other hand, waste is a key developmental and environmental issue for all countries across the globe as it is almost an unavoidable result of human activities. Waste in cities affects air and water quality, breeds hazardous health issues, and affects the public space.

An intelligent disposal system has the power to redefine waste management in urban areas. With the help of sensors and decentralized blockchain networks, local authorities can achieve a sustainable waste management system by generating an interoperable tracking facility.

The increased visibility of an open network will result in heightened accountability among consumers, companies, and waste management industries. 

As we recuperate from the ongoing pandemic, it is important to define what tomorrow will look like and take stock of our preparedness to face future global crises.  Being built on complex and interconnected frameworks, smart cities are well-positioned to be the agents of change and reshape global culture.

Having said that, sustainability requires a collaborative effort — and the responsibility to preserve a better future remains squarely on the collective shoulders of humanity. Even with advancements in technology and resource management, the looming reality of a rapidly increasing urban population means that innovators, policymakers, and the everyday man must adopt a different mindset and approach to daily life to ensure sustainable living.

All journeys start with the first step, no matter how small. Let us do our part together.

Register for our next webinar: How to pivot your growth strategy post COVID-19

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, or like the e27 Facebook page

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Ecosystem Roundup: 6 of world’s top 11 startup ecosystems in APAC; East Ventures forms US$88M seed fund; Great Eastern to invest US$70M in Axiata’s fintech arm

Lazada appoints its 3rd CEO in 3 years; New CEO Chun Li, its co-president and head of its Indonesia ops, is replacing incumbent Pierre Poignant; The e-commerce major claims to have 70M+ users as of end-March; Alibaba owns 90% of Lazada after investing US$3B since 2016; E-commerce in SEA was worth US$38B last year. More here

9 cybersecurity startups graduate from ICE Accelerate’s 4th batch; Since inception in 2018, ICE has facilitated a total of US$13M investments for 16 of its startups; The firm’s founding partners are Singtel Innov8, NUS Enterprise. More here

Grab contributed US$5.45B to Indonesian economy in 2019, says research; GrabFood is the biggest contributor; This figure marks a 58.3% increase over the 2018 numbers; As Indonesia starts to move past COVID-19, platforms like Grab and the gig economy can support the country on its road to recovery. More here

Malaysia’s Petronas Ventures invests in Braintree; The agritech startup develops robotic devices that would be able to provide agri solutions and converts unattended land into high-value crop farms; The investment is aimed at scouting for breakthrough technologies that could support Petronas’s growth beyond the oil and gas biz. More here

Indonesian movie rating app Cinepoint raises funding from Ideosource; Cinepoint’s system allows for ratings gathered through an exit polling post-movie-launch, verified real-time; Ideosource earlier invested in gojek’s on-demand video platform GoPlay. More here

The one statement that will kill a startup; ‘It is not my problem’ is a symptom of a toxic attitude that pushes a narrative of self-preservation above everything else; Not everyone is suited for a startup culture, because it is a fluid structure; In startups, a single employee can wear different hats (customer service, ops, social media and marketing etc.) at the same time. More here

6 of the world’s top 11 startup ecosystems are now in APAC: Startup Genome Report 2020; 30% of world’s top startup ecosystems are now in SEA compared to 20% in 2012; Due to COVID-19, startups were hit hard by ‘capital shock’ and ‘lack of demand’; The report also says 4 out of every 10 startups today are in the red zone. More here

Singapore’s Great Eastern to invest US$70M for a 22% stake in Axiata’s fintech arm Boost at US$320M valuation; Boost is an e-wallet and lifestyle app with over 7.5M users, 170K merchants in Malaysia; With this, Axiata’s stake in Boost will come down to 78.125%. More here

VCs-backed Social Bella launches e-commerce platform for mothers; The unit offers curated personal care, treatment and hygiene products for the segment; Around 100 brands are available; In 2019, Social Bella raised US$40M led by EV Growth, Temasek. More here

Toyota holds US$293M stake in Uber; That is ~0.6% of the ride-hailing giant’s outstanding shares; The automaker reduced its shareholdings in 24 companies and increased them in 10; Toyota currently has an interest in 174 firms, including 65 listed companies, compared with 200 firms in 2015. More here

Most employers in Singapore remain fair, reasonable amid COVID-19; Ministry of Manpower says up to 187K workers (5% of total workforce) have been affected by employers’ cost-saving measures; The largest group of affected workers numbering 45K hold jobs in accommodations, food services industries. More here

East Ventures (EV) forms new US$88M seed fund, announces first close; The sector-agnostic fund is for COVID-19-survived startups; EV has backed 170+ firms across SEA; It is an early investor in Tokopedia, Traveloka. More here

Digital green economy: How tech can help save the planet; The emergence of new ‘green tech’ that use blockchain technology to actively address the most urgent environmental issues in various forms: greenhouse emission, plastic pollution, forest conservation, and protection of endangered species. More here

Key management areas for businesses to address during and after the pandemic; Sticking to the status quo is out of the question for ‘going concern’ businesses; Strategy rethinking, employee management, and the response to regulation and scrutiny may entail significant or even radical changes. More here

Enterprise Singapore sets aside US$55M grant to boost the agri-food tech sector; The grant complements the nation’s “30 by 30” goal; Since the start of 2020, investments of at least US$40M from both public and private sources have been made into agri-food tech startups. More here

Singapore startup to open ghost kitchens in 1K+ locations globally; TiffinLabs currently operates 9 digital-first restaurant brands out of its kitchens in the city-state; It will leverage its AI-driven kitchen operating and management system to deliver an international menu from digital-first restaurant brands; It targets to reach 15M+ households. More here

Redefining productivity in a pandemic; The work culture in APAC tends to lean towards in-person connections, and video calls play a critical role here in replicating real-life conversations; Companies that did not have flexible working policies pre-COVID should think hard about its implementation as remote working becomes a way of life. More here

How we can keep 5G networks secure; At the heart of successful 5G adoption is govt commitment to a ‘Zero Trust Architecture’; No cybersecurity prevention is 100% effective and organisations need to implement an effective security process centred around threat detection and response. More here

7 recommendations for cryptocurrency and utility token issuers; If cryptocurrency and utility token issuers want to list their tokens on public markets, they should provide basic levels of transparency; Increasing transparency is a long-term positive for projects and essential to the long-term growth of the digital asset industry. More here

Singapore prepares for a thriving 5G ecosystem; Singtel and JVCo will deploy nationwide 5G standalone networks; Businesses, including SMEs, will be able to develop and test 5G-enabled devices and apps. More here

Cybercrime jumps over 50% in 2019, new threats emerge from COVID-19; There were 9,430 cybercrime cases reported last year, up 51.7% from the 6,215 cases in 2018; The common types of cybercrime were e-commerce scams, phishing and malware attacks; E-commerce scams remained the top scam type in Singapore last year, with victims losing US$1.7M from US$1.4M in 2018. More here

iflix acquisition by Tencent is a sign of consolidation; The subscription video-on-demand (SVOD) market is crucially competitive; The acquisition should cause the biggest splash in Indonesia and Malaysia where Tencent doesn’t have ops; In April, Singapore’s SVOD firm HooQ stopped its service. More here

Malaysian tech companies gear up to expand via MDEC’s virtual market access drive; MDEC hosted GAIN Connex Indonesia; The virtual event drew 105 participants, including 40 Malaysian tech firms that were given exclusive insights on doing biz in Indonesia, gaining market access in the republic. More here

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6 things VCs can learn from Netflix original series ‘The Last Dance’

the-last-dance

I want to share some thoughts about The Last Dance from the lens of a basketball-obsessed venture capitalist. But l hate belabouring the obvious so I’ll focus on everyone not named Michael Jordan.

In retrospect, the talent across the board in that dynastic Chicago Bulls team is crystal clear. But that’s rarely the case at the moment. I have a six-peat worth of lessons to remember from “the others” in the docuseries.

Okay fine, let’s give MJ his proper due first. He is almost unanimously acknowledged as the Greatest-Of-All-Time in basketball.

While I am still optimistic that Lebron has a few good years in him left to prove otherwise, I am in absolute awe of the single-minded drive of His Airness to dominate a sport. And yet, he was actually cut from his high school basketball team and was just the third pick in his draft class.

“There was no one alive, not Coach [Dean] Smith, Not Rod Thorn, who drafted him, no one, none of the experts thought that he would become what he became.”

-David Falk, Michael Jordan’s agent from 1984–2003

The role of general managers, scouts, and coaches in varying degrees is to assess talent. It is now unfathomable that the GOAT was not even viewed as the Top 1 or 2 in the year he left college. In VC parlance, that’s an Anti-Portfolio that will haunt you forever.

Also Read: How to craft a problem statement that VCs will love

And recent NBA draft classes have shown that the ability to pick winners hasn’t improved much today based on some major flops (Hi Canada, Hello Serbia) and some all-time steals (Hi Greece, Hello Again Serbia).

Image Credit: Bessemer Ventures Anti-Portfolio

Since I left banking to start a game design company a decade ago, I have completely changed the lens in which I view the world. Having now re-invented myself as a venture capitalist, I look at everything from the perspective of discovering outliers.

Also Read: What will VC funding look like post-COVID-19?

So while MJ is an outlier among outliers that completely changed basketball and sports marketing, there are many other outliers that require attention from The Last Dance. How they all came together into one of the greatest dynasties in professional sports history is a black swan case study worth a closer look for venture capitalists obsessed with finding the next big thing.

“We weren’t very good during the time leading up to Michael. The team was on a downward keel, if you will. Back then in Chicago, everyone was a Bears fan. Northsiders were Cubs fans. Southsiders were Sox fans. Blackhawks had fans scattered throughout, but there was no buzz about the Bulls.” — Jerry Reinsdorf, Chicago Bulls owner

Dennis Rodman

When evaluating founders, try to also look for good ideas that seem like bad ideas.

Ultimately, Jordan had proven his talent by the time he entered the NBA. The experts were just unable to imagine his full potential. In contrast, Rodman was never highly recruited and had become unwanted by the time he joined the Bulls despite winning two championships and coming off four straight rebounding titles.

He was universally seen as a bad idea due to his volatile personality. But the Bulls decided to invest in this misunderstood talent and he proceeded to top the league in rebounding for another three years coinciding with their second 3-peat. MJ called him “one of the smartest guys that I played with.”

As an investor, you don’t outperform the market by just betting on good ideas that seem like good ideas. Either everyone will be on that boat (who are you outperforming?) or competition will be through the roof (returns will be capped). By definition, true contrarianism is hard to come by and yet venture portfolio theory dictates it for success.

In a study of 3,100 venture portfolios worth more than US$100 million, Curalytics found that 593 portfolios had more than 50 per cent in common with each other. Unfortunately, there is still a lot of groupthink and herd mentality in venture capital.

Also Read: Beam scores US$26M from Sequoia, other VCs to scale its e-scooter rentals biz

The Rodman trade was one of the masterpieces in this story and very few people would have made that contrarian decision.

“Just leave him alone. You don’t put a saddle on a mustang.” — Detroit Pistons Coach Chuck Daly on Rodman

Jerry Krause

Even if you think you’re doing a good job of evaluating talent, there is a lot more room for improvement.

What’s funny about that brilliant decision is that the guy who made it, Bulls’ General Manager Jerry Krause, had to be convinced by his Assistant GM, Jim Stack. A decade earlier, Krause along with every GM in the league passed on Rodman (27th pick, 1986) as he was drafted in the second round.

To be fair, Krause may have thought he had the power forward of the future since he traded for Charles Oakley (ninth pick, 1985) a year earlier. Except in that draft, he may have tallied his worst Anti-Portfolio when he passed on Karl Malone (13th pick, 1985), who is second in the all-time scoring list and would be an unanimous top five power forward of all time.

Malone, who graduated from an obscure college, would end up becoming the primary hurdle for the last two Bulls’ championships. Viewed from those lenses, one of Krause’s major wins in drafting a power forward Horace Grant (10th pick, 1987) from a similarly little-known college is completely overshadowed. Had Krause drafted the Mailman instead, perhaps they could have expedited the beginning of the Bull’s dynasty a couple of years?

Lots of room for improvement. But let’s give the man some credit here because he himself was seen as a bad idea by many. When Chicago Bulls owner Jerry Reinsdorf considered bringing in Krause as the GM a year after drafting MJ in 1985, he spoke with executives around the league and everyone said “don’t touch the guy.”

Also Read: The only advice VCs and founders in APAC need right now

Yet for all his flaws dismantling a dynasty too early and lots of late-career missteps, Krause compiled one of the best decade-long stretches as GM ever, building the first basketball empire around a shooting guard.

In VC, improving talent assessment entails going beyond the obvious. There is too much cognitive bias that goes unchecked. Too many investors have a framework that goes like this: Harvard = check, Mckinsey = check, Termsheet = check. Sure, there are many outliers that have that path, but I’m sure there is also a splattering of mediocre false positives in there who don’t get exposed until it’s too late.

Putting “MBA required” in a job description is both overrated and extremely lazy. It’s a shortcut for actually evaluating talent on a premise that graduate schools are completely meritocratic. Oh please. Everyone knows about the legacy admissions, nepotism, and inherited privilege.

The feedback loops are also skewed because too many decision-makers subscribe to that heuristic. For European investors, I don’t think that the engineering grad + PhD/MBA + research/software firm checklist is necessarily a large deviation from that lazy talent assessment.

Keep track of your anti-portfolio. Note why you passed on companies. Gather data on the founders. Do a periodic cross-reference to be properly informed about the founder profiles you regularly pass on and how your framework might need some work.

Scottie Pippen

Look for a commitment to bring in talent at every position.

According to MJ, “whenever they speak Michael Jordan, they should speak Scottie Pippen.” Pip was also a steal entering the league as a fifth pick in 1987 with little fanfare as he played college basketball for Central Arkansas, which was not a part of the prestigious National College Athletic Association. Less than a decade later, he was recognised as one of the top 50 players of all time.

There are few better Number 2s than Pippen in the history of the NBA. But it didn’t stop there. Down the line, Chicago brought in winners and gems in the rough. This was apparent in their search for a power forward. They also put importance on having a spot-up shooter, which John Paxson played well in the first 3-peat and Steve Kerr sustained in the 2nd one.

Also Read: 5 more VCs who are early adopters of e27 Pro

They even brought in opponents that excelled against the Bulls defensively in prior playoff battles including Rodman and Cleveland’s Ron Harper.

From a VC standpoint, it is critical to spend time with the founding team and other key first hires. Due diligence should be holistic with sufficient time spent on understanding the core team, especially in the earliest stages.

As an early-stage investor, I subscribe to the same philosophy that Pear VC put forward regarding differences at the various stages. I look for a similar commitment from the founders to build a team for the long term.

Image Credit: Pear VC, Navigating the New Seed Landscape

Bill Cartwright

Understand team dynamics and how the skillsets and personalities fit and complement each other.

Building the best team is not just about stockpiling on talent. How it all fits together is absolutely crucial. We saw this when Chicago traded Charles Oakley for Bill Cartwright. Apart from being the rebounding champion the prior year and Jordan’s “protector” against very physical teams like the Bad Boys Pistons, Oakley was also MJ’s best friend on the team. And yet, the pieces of the puzzle did not fit perfectly.

Jordan questioned the trade and did not respect Bill Cartwright, who they received in exchange for Oakley. In episode four, we see Jordan saying “I didn’t want Cartwright to have the ball with five seconds left.” Wanting that may be totally fair. But he took it a step further and threatened teammates not to pass them the ball if they passed to Cartwright.

Also Read: What can we learn from successful venture capitalists?

Yet Cartwright eventually earned Jordan’s respect by playing his role and standing his ground. Despite never being a star in the league and being past his prime when he played for the Bulls, he became a strong locker room presence and was even co-captain for that first 3-peat. His calm demeanor was the perfect counterbalance for Jordan’s aggressive obsessiveness.

Too often, team fit is interpreted as a lockstep alignment on beliefs, work styles, personality types, behavioural traits and sometimes even demographic profile. Yet, those really smart people at Mckinsey have shown that diversity literally pays, with a 25 per cent positive variance in FINANCIAL PERFORMANCE for the most ethnically and gender diverse teams.

From a startup standpoint, studies have shown that individual traits matter in relation to other traits and that contradictory traits within teams are a big driver of success. Especially in the world of startups where the goal is usually to become regional or global winners, team diversity is an asset as soon as startups leave their home market and need differentiated viewpoints to really understand other cultures and capture other customer bases. Venture funds need to lead by example. If you say you are looking for global winners then build a global team with an international mindset and differentiated perspectives.

I have been living full time in Germany for three years and there are still facets of German culture that I am yet to understand, what more the rest of a very culturally diverse Europe. So no, an analyst’s six-month student exchange semester in Hong Kong definitely doesn’t qualify as a sufficient perspective for Asian internationalisation. But even a GP’s 10 year international stint may not be enough if there was no intentional immersion in the foreign culture.

Most expats run around very small and homogenous circles. And please, don’t try to cheat diversity by just bringing in people who look different and yet are actually similar in background and perspective by most key measures. A second generation Asian American will have a very different perspective from an Asian who was born, raised, studied, and worked in the region. There is no substitute for a truly diverse team.

Also Read: Meet 4 VCs who are early adopters of e27 Pro

Phil Jackson and Tex Winter

Culture and process tie everything together.

Speaking of Cartwright being co-captain, the man who made that decision, Phil Jackson, is now one of the winningest and most well-respected coaches in professional sports. Jackson’s encore for the epic 90s Bulls dynasty was the first one in the 2000s by guiding a different team, the Los Angeles Lakers to another 3-peat.

By borrowing from Eastern philosophy to craft team culture, he became known as ‘The Zen Master’ and accumulated nine championships as a coach. In all of those championships, Jackson was assisted by Tex Winter who was the innovator of the ‘triangle offense’ basketball strategy.

As is the case in this organisation of black swans, both Jackson and Winter were question marks pre-dynasty. Jerry Krause again displayed his eye for talent by taking in Winter as his first hire after a modestly successful college coaching career. Jackson was an even bolder bet despite his championships won as a role player in the NBA and as a coach in the less competitive Continental Basketball Association.

Krause had to groom Jackson who was an unconventional ‘hippie’ that did not fit the traditional mold of a head coach. Personal grooming was even a part of it as Krause had to tell him what to wear during his second attempt at interviews after failing two years earlier.

Framing it from Native American history, which heavily influenced Jackson, both him and Winter were actually ‘Heyokas’ in their own way.

“In their tradition, you would be a ‘Heyoka’, a backward walking person. There were people that were different and you’re a ‘Heyoka’.” -Phil Jackson to Rodman

Company culture and process determine how all the talent fit in together. VCs should dig beneath the surface to truly understand these 2 components. There is a lot of fluff out there. Don’t expect to understand the culture by reading the company manifesto. Have a closer look for anecdotal evidence to support or refute their stated beliefs. Do the same with processes and frameworks.

Also Read: Afternoon News Roundup: Asia surpasses North America in corporate VCs-backed deals

Understand the chain of command and the distribution of authority. Look for bottlenecks and key decision-makers who need to be a part of due diligence.

Toni Kukoc

Keep an eye out for underrated pools of talent and build a knowledge base on how talent translates across borders.

In another move that is both visionary and a relative flop, Krause orchestrated the import of Toni Kukoc at a time when very few NBA teams put a value on sweet-shooting big men from Europe. Imagine the luxury of having both Michael Jordan and ‘the Michael Jordan of Europe’, which Kukoc was considered at the time.

The fact that Krause had been actively scouting for European talent, which were largely considered soft and unathletic, was impressive. And yet, he couldn’t properly assess how this talent translated into the American game. Kukoc was definitely ahead of his time and he contributed significantly to the second 3-peat.

However, he reached his peak as a sixth man of the year in 1996.

From less than two per cent in 1980 to roughly six per cent in 1994 when Kukoc entered the league, the number of foreign-born NBA players in the NBA has exploded to over 25 per cent with more than 100 international players this season. After being invented in the US in 1891, basketball has now become a global game with talent coming from every corner of the world.

The NBA rode the wave of internationalisation but also helped facilitate it through their Basketball Without Borders programme, which accounts for around 30 per cent of the current pool of international players.

Also Read: Bus ticketing app Jatri attracts funding from UAE VCs to revitalise public transportation in Bangladesh

The digital revolution is doing the same for technology companies. Information access democratisation is creating pools of talent all over the world. Yet, the playing field is nowhere close to being even. There are a lot more factors that determine success. That is an opportunity that a lot more VCs have been looking into post dotcom bubble.

In 2015, Cambridge Associates published research stating “international investments have accounted for a larger share of the top 100 gains: from 2000 through 2012, they represented an average of 20 per cent of the total gains in the top 100, compared to an average of just five per cent from 1995 to 1999, and they reached as high as 50 per cent of gains in 2010.”

Image Credit: Cambridge Associates, Venture Capital Disrupts Itself

Talent in emerging startup hubs will look very different and it will require effort to identify them and understand how they can translate to a regional or global playing field. The willingness to take a closer look will determine the next generation of VC winners. That’s what I hope to achieve as a cross-border investor looking for founders and technologies in Europe that can be scaled successfully in Southeast Asia.

Finding the Lost Rodmans

The ’90s Chicago Bulls dynasty is one of the ultimate black swans in sports history. The Last Dance showed us that, in fact, the entire organisation was full of black swans. What if the owner didn’t make a bet on an unpopular scout to become GM? What if that GM didn’t make a bet on little known coaches who would implement a revolutionary system? What if those coaches didn’t figure out how to bring out the potential from under-the-radar players that the GM picked and make all the personalities fit together? So many what-ifs down the line.

It is a story of identifying and investing in outliers, who ended up identifying and investing in outliers themselves. That is why it is so relevant for early-stage venture capitalists, but in fact, also for founders, recruiters, and anybody else who has daily decisions regarding talent.

In the VC world, a lot of things have to work properly to find and help that 10x or 100x company achieve its potential. And I believe that the outcome is largely a function of understanding talent and it’s many faces across the entire journey.

Clearly, my other obsession is discovering outliers. I have talked about Finding the Lost Einsteins before. For the sake of Zeitgeist, I will temporarily rebrand my North Star to Finding the Lost Rodmans.

Disclaimer: This article is not meant as a commentary or indication of support on the individual beliefs, personal decisions or societal impact of Dennis Rodman or anyone else from that Chicago Bulls team. I speak of them as outliers only from a basketball standpoint and how they created a lasting impact on the game.

Register for our next webinar: Is your startup ready for the new normal?

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Telenor to sell its 51% stake in Wave Money to Yoma Strategic for US$76.5M

Singapore Exchange-listed Yoma Strategic Holdings announced today that its wholly-owned subsidiary, Yoma Strategic Investments, has agreed to purchase all of Telenor’s equity stake in Vietnamese Digital Money Myanmar, which owns and operates mobile financial services platform Wave Money.

The stake comprises 510,000 ordinary shares and 17,878,050 redeemable preference shares.

This comes just over a month after Ant Financial Services, operator of Alipay, announced a US$73.5 million investment in Wave Money.

Also Read: gojek to let go of 430 employees as it shutters GoLife, GoFood Festivals

According to Lars Erik Tellmann, Head of Financial Services at Telenor, this deal comes at an “opportune time” for the group to divest its stake in Wave Money.

“Both Yoma Group and Ant Group’s core operation is financial services and technology and they are therefore the strongest owners to take Wave Money forward,” she said.

Yoma Strategic CEO Melvyn Pun added that Wave Money continues to see sustained growth in its agent and digital platforms, with Wave Pay gaining strong traction during the COVID-19 pandemic through the acceleration in and adoption of cashless payment solutions.

Launched in October 2018, Wave Money is a joint venture between Telenor, Yoma Bank and Yoma Strategic. The firm provides mobile financial services through a nationwide network of more than 57,000 agents or what it calls ‘Wave Shops’ in urban and rural areas, covering approximately 89 per cent of the region of Myanmar.

In 2019, Wave Money’s transfer volume claims to have more than tripled year-on-year reaching US$4.3 billion. More than 21 million people have used its platform for services such as remittances, utility payments, airtime top-ups and digital payments.

Image Credit: Wave Money

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East Ventures forms new US$88M seed fund for startups weathering COVID-19, announces first close

Willson Cuaca, Managing Partner of East Ventures

East Ventures (EV), an active early-stage tech investment firm based in Indonesia, has announced that it aims to raise “no more than US$88 million” for a new seed fund to support  innovative startups in Southeast Asia.

This is EV’s eighth investment vehicle to date and announced the first close without divulging further details.

The firm said in a statement that the latest fund under is intentionally kept under US$100 million as this makes it easier to deploy money into early-stage companies.

Also Read: Post-pandemic, we are going to see a slim unicorn

The sector-agnostic fund is designed for digital companies emerging in the post-lockdown aftermath of the COVID-19 pandemic.

As the world has slowed down in the time of the virus attack, businesses in the region continue to struggle and lives have been changed forever. Local entrepreneurs are forced to rethink how they operate, understand what is truly essential, and learn how to live with less physical contact.

As a result, many are now accelerating to the point where they’re leap-frogging into digital transformation and bypassing years of the usual adoption process.

EV’s management team believes new global conditions have provided unprecedented clarity for startup decision-makers.

“The pandemic has created a chance for a new breed of entrepreneurs to think about new problems and how to solve them in efficient ways via technology,” said Managing Partner Willson Cuaca.

“We remain optimistic about the future of Southeast Asia’s digital economy, and we’re particularly bullish on the Indonesian market. We feel the current situation proves our core hypothesis that great founders will find a way to make their companies thrive, even in times of crisis. Great people withstand the test of time,” he added.

Also Read: Key management areas for businesses to address during and after the pandemic

Founded in 2009, EV has supported more than 170 companies in the region that are present across Indonesia, Singapore, Japan, Malaysia, Thailand, and Vietnam.

EV is also an early investor in Indonesian unicorns Tokopedia and Traveloka. Other notable companies in the portfolio include Mercari, Ruangguru, Warung Pintar, Fore Coffee, Kudo (acquired by Grab), Loket (acquired by gojek), TechInAsia, Xendit, IDN Media, MokaPOS, ShopBack, CoHive, Koinworks, Waresix, and Sociolla.

Two days ago, BRI Ventures, another Indonesian VC firm, announced the launch of an independent venture fund, called Sembrani Nusantara, to help local tech startups survive and grow amid COVID-19.

Image Credit: East Ventures

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Monk’s Hill Ventures’s Peng T. Ong on how to get your startup ready for the new normal

The pandemic has loomed over us for months now. As the world gets back to business, we thought who would be better than Southeast Asia’s leading entrepreneur-turned-VC, Peng T. Ong of Monk’s Hill Ventures, to shed light on how to prepare your startup for the “new normal”.

Key takeaways

  • The new normal is unlike anything we have seen before. Zoom is shooting through the roof while airlines are going bankrupt. There is not a lot of clarity on what the new normal is and how. We are in a very difficult environment due to a lack of predictability.
  • This is a long downturn, not a short one. In the short term, people try to optimise valuation but in the long run its more important to be alive and healthy. 
  • Even what is doing well now, may slow down when the world goes back to being the way it was. So this is the time to make the most of acquiring consumers that you can work with later.
  • We don’t know what’s going to happen to the travel industry in the next few years, but at some point, there will be recovery and if you’re in the travel business focus on surviving the bend and you’ll be fine.
  • Any startup surviving this will end up being stronger. Like Google surviving dot com boom, FB surviving the great financial crisis (2008).
  • Pre-COVID-19 there was the idea that you can burn money and go higher (almost to the point of failure, sometimes). this trend was enabled by a few large funds who would try to take a startup public But now the investors are being more cautious.
  • Peng said he doesn’t see a big burgeoning of enterprise deals because the markets in SEA is very small for enterprises unless you also work globally or at least in China.
  • Singapore and Jakarta are the hotspots in SEA for startups to boom. Peng sees Jakarta slightly taking over Singapore. He added that Bangkok and Ho Chi Minh City look promising as well, since the economy in Vietnam is doing well even amidst COVID-19.
  • When it comes to e-commerce, the trend will look a bit like China. Economies of scale will make it hard for even governments to control monopolizing. But there will be a lot of specialised product sites with lesser market share.
  • Social e-commerce will be a saving grace for the SMEs selling online instead of selling via Amazon. Like Tokopedia in Indonesia is one of the big examples. The seller will become more like a micro brand with its own presence and identity.
  • There are two ways to fund your startup: investors or customers. If investor activity is low, you got to build real value and steer towards your customer.
  • This is a time when, if your business has no takers (e.g travel), it may be cheaper to hibernate and save runway then build up once the industry jumps back in.

Also Read: Be a rainmaker: The only advice Monk’s Hill Ventures’ managing partner wants to give us

Advice for founders

  • There is only one golden rule: Build a strong business!
  • Doing business is like fighting a war. If you are standing in the wrong place, you will be hit. There is such thing as the wrong place, the wrong time.
  • A pro forma statement will not be the same in 12 months in time. But as an investor, when I read it, I am trying to assess if the entrepreneur is logical in their projection. 
  • A lot of founders fail to think about how and where the money/revenue comes from. They focus on how they will spend their investor money. So stray away from that.

Resources

You can catch the full video recording of the webinar here:

Food for thought

Will the carbon offsetting market an interesting sector now with health and environment taking center stage?

Plant-based and cultured meats are getting attention. Is there a greater future for this sector?

Coming up next

As pivot becomes the buzzword in a post-pandemic world, this webinar with PatSnap CEO and Founder, Jeffrey Tiong; decodes it for you and teaches you how pivoting your startup direction can help you hack growth. Register for our next webinar: How to pivot your growth strategy post COVID-19

e27 Pro membership will further empower you with insights, tools, and opportunities that help you solve the problems that hold you back. Begin your company’s journey to success here.

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How and when to appoint an advisor for your tech startup

advisor

A carefully chosen advisor can serve as a strategic resource to help you guide your business especially when you’re just starting out as a tech company or an early-stage startup.

Difference between an advisory board or a formal board

As a company, you may choose to have an advisor in an advisory board or a director in a formal board. Unlike an advisory board, a formal board director will also be taking the usual director’s legal responsibilities and duties attached under the companies law.

While there are no prescribed rules on who should be on the board, it may be a good idea to have a diverse mix of people in terms of both experience and knowledge.

Also, if your company is in an early stage, our advice is to select a handful of people who can really add value, rather than spending so much time building a large advisory board (usually to entice investors).

Appointing an adviser in a startup

Any advisor appointment needs to be formalised in an advisory agreement like how you hire an employee or contractor. Their role, compensation, and legal relationship should be clearly spelt out. A good advisory agreement will have these commercial terms including how the compensation will be paid by the company.

Also Read: The startup advisor cheat sheet

This also includes the board procedures and rules and how and best way to deploy advisers, so that you can spend less time obsessing over the board structures and more time developing your business.

There seem to be an ongoing debate in Silicon Valley on whether having an adviser is really going to make a huge difference in terms of your fundraising or business prospects. We are on the fence here as we too feel that a good adviser can open doors, but you need to be really careful and selective when deciding to hire one.

Having a well-drafted appointment letter between your company and an adviser may help avoid common pitfalls and misunderstandings.

Speak to a legal counsel on how they can help you address high-level issues on what to look out for before onboarding an adviser in your tech company or startup.

Register for our next webinar: How to pivot your growth strategy post COVID-19

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

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