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Nium adds US$78M more into its kitty from Vertex Growth, others: Report

Singapore-based Nium, which offers cross-border payment services in multiple countries around the world, has secured US$78 million in a new round of funding, says a DealStreetAsia report, citing a filing with the Accounting and Corporate and Regulatory Authority (ACRA) of Singapore.

Investors in the round include existing backer Vertex Growth Fund and several others.

e27 has reached out to Nium for a comment.

This funding round comes close on the heels of Nium’s announcement of acquiring Wirecard Forex India, a foreign currency exchange, pre-paid card, and remittance services provider, last week. Wirecard Forex India is a unit of German fintech giant Wirecard Sales International Holding, which hit the headlines last year when it filed for insolvency in June 2020 due to one of the biggest accounting scandals in modern European history.

Founded in 2014, Nium (earlier known as InstaReM) is a global payments platform to enable businesses to send, spend, and receive money from around the world, in addition to empowering them to develop their own products that simplify cross-border payments.

Also Read: Digital remittance startup InstaReM rebrands into Nium, offering global enterprise payments platform

The platform connects businesses to the world’s payment infrastructure through one API. Its modular platform for Pay In, Pay Out and Card-Issuance allows banks, payment providers, travel companies and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally.

The firm claims it issues approximately 30 million physical and virtual cards today and is licensed in 11 jurisdictions, including direct card issuing capabilities in 24 countries and in 40 currencies.

The company is regulated in the US, the European Union, Singapore, Canada, Hong Kong, India, Australia, and Malaysia.

To date, the company has raised over US$170 million across several rounds of financing. This includes US$41 million Series C funding led by Vertexg Growth in March 2019 and US$18 million in Series B led by GSR Ventures in July 2017.

Nium’s other investors are MDI Ventures (Indonesia), Beacon Venture Capital (Thailand), Rocket Internet, and SBI-FMO Fund.

Image Credit: Nium

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In brief: India’s Hero Electric Vehicles raises US$29M; Virtual Internships bags US$2.5M

Hero Electric Vehicles raises US$29M

Investors: Gulf Islamic Investments (lead), OAKS

What the funding will be used for: Expanding production capacity, consolidating market position to strengthen market leadership, and invest in technology to grow footprint across India-like markets.

The company will also direct this investment towards the objective of further supporting the EV industry and ecosystem.

More about the story: To achieve the vision of exponential growth and double sales every year, the company plans to make significant additions to its manufacturing capacity by setting up multiple plants over the next couple of years.

It will also focus on India-centric, flexible, and cost-effective innovations that will drive the growth of electric mobility which is in line with making India the EV hub of the world.

“The EV market has undergone tremendous change over the last few years since we raised our first round of funding. The policies are extremely conducive for the growth of the segment and despite the pandemic, the company is poised to grow at over 2X from the last fiscal. Hero aims to sell over 1 million units per year in the next couple of years,” said Naveen Munjal, Managing Director, Hero Electric.

theAsianparent appoints Fiza Hasan Malhotra as Chief Branding Officer

More about the story: Prior to her current role Hasan was the head of business development and corporate innovation at Impact Hub Singapore. She has also worked for global brands Credit Suisse, Space Matrix, and Citibank.

Also Read: Ecosystem Roundup: AirAsia is set to fly higher, Bukalapak looks for the largest IPO in IDX history

“My goal is to put theAsianparent Group and its core brands on the path of global market leadership, powered by authentic brand experiences delivered to our community of parents, employees, clients, and our current and future stakeholders,” she said.

About theAsianparent Group: An online magazine for parents that helps them in parenting their children.

Virtual Internships raises US$2.5M led by Sequoia India’s Surge.

Other investors: 500 Startups, iSeed, Arc Impact, and Hustle Fund.

About the company: Based in London, Virtual Internships provides global work experience programmes for young people to kick-start their careers in a borderless world.

The company aims to widen participation and provide access to jobs for students of all backgrounds and nationalities.

More about the startup: The platform claims to have seen a rise in the number of student sign-ups from 100 students in 2019 to 1,700 in 2020, and over 6,000 are set to take part in 2021.

It also has the participation of 4,000 host companies across 70 countries, and over 100 universities and educational institutions worldwide.

“Digitalisation has completely accelerated the way we work with people across the globe and internships should mirror this pattern. With a focus on accessibility, diversity, and clear learning outcomes, we’ve redesigned the internship experience for a new, virtual and borderless world,” said Daniel Nivern, co-founder of Virtual Internships.

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Bambu acquires Tradesocio to scale its B2B wealthtech offerings, in talks to raise US$25M Series C

Bambu team photo

Bambu, a Singapore-based startup providing digital wealth technology for B2B businesses across the globe, has announced the acquisition of Tradesocio, a developer of wealth management software for advisors, based in the island nation.

The terms of the deal were not disclosed.

The company said that this acquisition strengthens Bambu’s team size and will give it access to TradeSocio’s stock trading technology. “Like many startups, we have a flat structure. We will merge the TradeSocio team with the Bambu team. Bambu HQ will remain in Singapore but we now have global reach both in terms of team tech and clients,” CEO Ned Phillips said.

Additionally, Tradesocio’s presence across EMEA (Europe, Middle East, and Africa) and India is set to grow Bambu’s reach in a rapidly expanding and evolving global digital wealth market.

“After five years of building solid foundations, Bambu is now entering a phase of rapid growth. This deal helps us in three key areas: it expands our product offering into stocks and crypto, it gives us a wider global footprint, and enables us to scale our team effectively to match exponential demand. We believe this positions us well for our Series C and ambitions of becoming the global leader in wealthtech,” he added.

Also Read: Bambu raises US$3M to provide automated, algorithm-driven financial planning services to investors

Separately, in an emailed response to e27, Phillips said that Bambu is in talks with investors to raise US$25 million in Series C round and aims to make US$100 million in annual revenue within five years.

Founded in 2016, Bambu provides digital wealth technology services for businesses of every size and industry, from finance to commercial. The firm uses Machine Learning tools to enable companies to make saving and investing simple for their clients.

With 70 employees, Bambu is present in London and Hong Kong, besides Singapore. It also has representatives in San Francisco and Johannesburg, with clients in the US, Europe, the UAE, and across Asia.

The company had previously raised US$3 million in Series A funding, led by Franklin Templeton Investments, with participation from Singapore’s family office Octava and Japanese fintech investor Mamoru Taniya.

Established in 2015, Tradesocio enables financial institutions worldwide to access, manage and offer investment management and brokerage solutions to their customers. It provides an end-to-end financial management solution, from development, hosting and maintenance, to security and post-sales technical support.

According to Tradesocio, it offers tailored digital investment management solutions to the wider investment management community that it claims reduces costs and increases revenue potential.

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Image Credit: Bambu

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Edukasyon investor Foxmont joins Philippine proptech startup AHG’s US$1.1M seed round

Alternative Housing Group (AHG), a real-estate tech startup and proptech incubator in the Philippines, has secured P55 million (US$1.1 million) in seed funding.

The round was led by Foxmont Capital Partners, a local VC fund and investor in homegrown startups such as Kumu, Edukasyon.ph, and Booky.

Real estate mogul David Leechiu, entrepreneur Melissa Limcaoco, and Magsaysay family also joined.

The startup plans to fuel its upcoming projects that they have prepared and lined up in the coming years — ready to reach greater heights and build the future of the Philippine real estate industry.

Also Read: Can SEA’s proptech come back to its pre-COVID-19 glory? Experts speak

AHG was started by Revianne Sesante, Ryan Llamoso, and Patrick Llamoso. It focuses on rolling out asset-light accommodation brands, organising and structuring integrated services for renting and buying, and developing proptech applications. It also builds real estate vertical platforms and develops new applications for property auctions, fractional property ownership and other solutions for the real estate market.

The company’s specialised affordable rental and student housing platforms include rentalbee.ph, bedsandrooms.ph, and enta.ph. Already in beta, further platforms for staff housing, warehouses, billboard, land, agricultural properties, parking, holiday homes and many more will soon be launched.

Aside from the platforms, the company has also launched new accommodation brands such as Havitat, Cozy Folk, 825 Spaces, and Link Living, which have been launched in the Sinigang Valley: the up and coming silicon valley of the Philippines.

“The developments around the world, which have been accelerated by the pandemic, means that the definition of home, live, office and work has rapidly changed. The same applies to the way people search, view, own, rent, lease or transact real estate. Unfortunately, the Philippe property market has been stagnant for decades. However, it is now is ripe for disruption,” Llamoso said.

Also Read: zennya nets US$1.2M to scale its mobile healthcare, medical last-mile logistics services in Philippines

“Rather than being a challenge, the pandemic became an opportunity for more Filipinos, including Overseas Filipino Workers (OFWs) and entrepreneurs, to utilise and engage more with technology when it comes to searching, buying, leasing, and managing properties,” Sesante added.

In May, Foxmont Capital Partners co-led a US$1.2 million funding round of zennya, a mobile healthcare and medical last-mile logistics startup in the Philippines.

Image Credit: Alternative Housing Group

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Contributor community: Views from executives of Pindudoduo, BRI Agro, and more …

Contributor posts

Hungry for foodtech innovation

Improving food safety in SEA with tracking and tracing technologies by Tan Aik Jin, Vertical Solutions Lead at Zebra Technologies APAC

The Zebra Technologies’ Food Safety Supply Chain Vision Study found that more than half of the consumers (51 per cent) cite the fear of food borne illness and disease as the reason to learn more about where their food comes from, especially with Singapore researchers recently reporting that the COVID-19 virus can survive in frozen meat for up to three weeks.

As a result, food manufacturers are confronted with the issues of food supply chain transparency. At the same time, they need to meet food safety standards, avoid recalls, maintain compliance, and earn customer trust and loyalty.

Food supply chains will need to bear increased pressure to deliver quality and safe food from the farm, to the factory and finally to the consumer’s table. Concurrently, countries like Singapore, an emerging food tech hub of Asia, must quickly address these issues.

The age of the super farmer: How technology is enabling the average farmer by Xin Yi Lim, Executive Director, Sustainability & Agri Impact at Pinduoduo

Farmers can now harness new technologies to monitor what is happening on their farms in real time, optimise production through remote sensing and automate operations with precision farming practices and even robots.

Moreover, this greater visibility of production, together with online marketplaces, can reduce waste and make pricing more aligned with supply and demand dynamics. At the seed level, agricultural biotechnology gives scientists the tools to alter food at the DNA level to become resistant to pests and environmental factors.

COVID-19 has stressed global food systems and poses a threat, particularly to vulnerable populations. Technology will be the key enabler to help us meet this common challenge. By embracing innovative technologies to meet the growing global demand for food, we can and will make a difference. Let’s take a look at some of the up-and-coming technologies.

How small and medium-sized restaurants in Taiwan leveraged digital tools to survive by Ken Chen, co-founder of iChef

According to the latest stats by the Department of Statistics, Ministry of Economic Affairs (MOEA), as of February 2020, 54 per cent of all F&B outlets in Taiwan started offering delivery (compared to 40 per cent in 2018 and 47 per cent in 2019).

When COVID-19 hit, the F&B industry was forced to find creative ways to increase sales. Restaurants began seeking delivery arrangements that did not involve delivery providers or third party platforms.

Hence, the need for restaurants to streamline their in-house ordering website and manage multiple platforms more efficiently emerged.

From founders to founders

Couples running a business together: Why it’s not as taboo as you think by Fanny See, COO and co-founder at Detrack

My partner, Dason Goh and I are married for 13 years, and we are also co-founders of Detrack, a logistics tech startup that created Singapore’s leading delivery tracking Software-as-a-Service platform.

Dason and I founded the company when we discovered a lack of visibility in last-mile deliveries, could not find a suitable solution in the market, then decided to take it upon ourselves to create the technology from scratch.

Our journey to success has been anything but easy. As with any coworker or colleague within the same department, we faced numerous challenges and obstacles and did not always see eye to eye on all matters.

It was through open and honest communication that we built rapport with each other, nurturing and sustaining a healthy working and romantic relationship, allowing them to successfully scale their business into its present-day achievements.

How did we manage and balance our professional and personal lives? We would like to share five important tips on running a business together as a power couple.

Why we should embrace a startup mindset in today’s volatile economic climate by Han Phay, founder and Managing Partner, Phay and Partners

While the Singapore economy seems to be getting an optimistic forecast, it is not time for us to slacken our efforts. With the unpredictable nature of the economy, businesses continue to face a daunting question:

How do I ensure my company survives through this uphill battle and continues towards success? That’s an area that we can look to startups and small and medium enterprises (SMEs) for.

A UOB SME Outlook 2021 Study showed that three in five SMEs who embraced going digital are expecting a growth in revenue and seven in 10 SMEs feel more confident in their business recoveries after adopting digital initiatives.

The startups and SMEs in Singapore have managed to stay afloat regardless of the economic situation and a large portion of this achievement can be attributed to their entrepreneurial mindset and methodologies.

Tech scouting and innovation partnerships: How co-creation can foster growth post-COVID-19 by Michael Goh, Deputy Head, Innovation and Technology at IPI

When management consulting firm McKinsey and Company surveyed over 200 organisations last year, more than 90 per cent said that they expect the pandemic to fundamentally change the way they do business, and almost as many believed that it will have a lasting impact on customers’ wants and needs.

By studying past crises, the firm also found that companies that invest in innovation during a crisis are likely to reap benefits in the difficult period and for years thereafter.

Those that did so in the 2007-2009 Great Recession outperformed peers in normalised market capitalisation by 10 per cent during the recession, and up to 30 per cent for several years afterwards.

To maximise their innovation capability, firms must look externally, to keep abreast of trends, identify useful emerging technologies and pinpoint opportunities for partnerships.

Trends in the fintech and money world

Are banks dying? Why fortune favours the bold and ASEAN’s neo banks by Kaspar Situmorang, CEO of BRI Agro

The similarities between taxis in the US and most legacy banks in Southeast Asia today are uncanny: inefficient and unreliable service, dependent on protectionist systems, refusal to adapt to the new digital reality, and even widespread discrimination against certain client segments deemed low-value (like micro-businesses).

Even as 2020 arrived, legacy banks still expected regulators to protect them from neo banks and other digital usurpers. After all, how did the P2P craze pan out in China in 2014?

A proper meltdown. Banks sat safely ensconced in the knowledge that regulators had their backs, afraid of triggering another financial disaster.

New-age internet platforms are breeding grounds for financial crimes. Here’s how to tackle them by Douglas Wolfson, Director – Commercial Strategy, LNRS

The online world is an easy place to hide your identity and large amounts of money routinely change hands for opaque purposes. Take for example online gaming platforms, where players routinely pay for in-game options or credits.

These non-transparent transactions provide a legitimate explanation for anyone who wants to hide the source of a large amount of money.

Live streaming, where celebrities and influencers receive gifts or sell products, is another appealing option for money launderers. A series of fake accounts acts as a conduit for money transfers that are difficult to track.

Accelerating Asian IPO markets: How long can the initial public offering boom last? by Daglar Cizmeci, Investor, Founder and CEO

Asian initial public offerings have followed these wider trends around the world, with the market accelerating at a rapid pace following on from an economic recovery in late 2020.

As a result, Asian companies have recorded their best quarter for listings of all time, owing to greater levels of liquidity during the COVID-19 pandemic, as well as lower interest rates and rallying stock markets.

Firms raised US$49.3 billion through IPO share sales both domestically and overseas.

As the data shows, the amount Asian companies have raised through new listings in Q1 of 2021 has been consistently double the level of revenue generated for at least a decade.

Such a significant acceleration has inevitably led to questions as to how long such an unprecedented boom can last across Asian markets and beyond. Can IPOs sustain the public listing gold rush throughout 2021? Or will we see the market run out of steam sooner rather than later?

How a global pandemic changed (and continues to change) the way we pay by Kelvin Phua, Head of Global Payment Networks at PPRO

After a continued global effort to flatten the curve and months of social distancing, COVID-19 is finally in the rear-view. People around the world are relieved to be back to life as it was, but will things ever truly be the same?

COVID-19 shook the global economy as the largest pandemic since the Spanish flu in the early 20th century. Social distancing drastically shifted consumer behaviour and introduced a new set of challenges to stores and shoppers alike. But, as humanity has always done, we came together, adapted, and innovated.

We’ve entered a more stable 2021, adjusted to a new normal, and now we’re pausing to reflect on what we’ve just overcome. Let’s take a closer look at how payments and global commerce have changed in the last 18 months.

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Ecosystem Roundup: Thailand SEC files criminal complaint against Binance

Thailand SEC files criminal complaint against crypto exchange Binance; The complaint says Binance operates digital asset biz without a licence; Britain’s financial watchdog had last week barred Binance from carrying out regulated activities in the country.

Singapore flags Binance worries; The MAS says it is aware of the regulatory scrutiny that Binance is facing elsewhere and that it is following up as required with a local unit; MAS said it is following up with Binance Asia Services, a local entity, as part of standard processes to review applications for a license to provide digital payment token services in the city-state.

Tiki said to have secured US$100M in first Series E tranche led by a global strategic investor; DealStreetAsia has earlier reported the Vietnamese e-commerce major was planning to raise up to US$200M in its latest round; Tiki was most recently valued at around US$600M when it raised US$43M for the sale of corporate bonds between March and June.

Startup valuations see a correction in Vietnam amid COVID-19 crisis; The markdown in valuation has particularly gripped sectors such as travel, hospitality, and transportation that have been the worst affected by the pandemic; In new-economy sectors like fintech, education, healthtech, and logistics, however, the changes in valuations are not all that visible.

‘US startups practise a global mindset that drives them for exponential growth from day one’: US Embassy Singapore’s Digital Trade Attaché; This is supported by access to funding but is also supported by other driving factors like risk tolerance, and an open and collaborative mindset, where there is a flow of information and ideas, says Christian Koschil.

iPhone co-inventor joins SG insurtech startup bolttech’s US$180M Series A; This takes the one-year-old company to unicorn club; bolttech works with insurers, telcos, retailers, banks, e-commerce and digital destinations to embed insurance into their customer journeys at the point of need; It claims it transacts US$5B in premiums on its platform, providing a gateway to more than 5K products and 150 insurance providers.

Workmate raises US$10M from Lendable to help businesses find, manage quality blue-collar workers; The startup has raised a total of US$15.2M so far from a slew of investors, including Atlas Ventures, Gobi Partners, and Beacon VC, the corporate venture capital arm of Kasikornbank; Workmate will use the fresh capital to onboard more workers in Indonesia and Thailand on its platform.

NFT minting platform Mintable nets US$13M from Ripple, ex-advisor to Bill Clinton, others; The SG startup also offers an online marketplace that aims to make the buying and trading of NFTs easy and accessible for the masses; To date, approximately 700K items have been minted on its platform.

Accelerating Asian IPO markets: How long can the IPO boom last?; The IPO landscape across Asia faces the challenge of crackdowns on the dominance of Chinese tech firms that have dominated fundraising across the continent; Tensions between the US and China have been ramping up of late, too.

SCI Ecommerce closes ongoing financing round at US$65.4M, inks partnership with TikTok; The additional capital came from EDBI, Financial Investments Corporation, Soriano Corporation; With the help of SCI, brand partners in Indonesia can carry out sales directly through TikTok, activating a new channel for social commerce; The company further claimed that it more than doubled its 2019 revenues to over US$100M in 2020.

iMedia fully acquires online beauty store favful’s Malaysian parent Lovelife Technologies; The deal is the company’s first entry into the commerce business and goes in line with its mission of becoming the country’s #1 integrated digital media group; Over the last year, iMedia has acquired 6 firms, including Ittify, Goody25, BeautifulNara, and Moretify.

Grab-Singtel JV joins race for digital bank licences in Malaysia; Separately, AirAsia’s fintech arm BigPay is also in the race to secure a licence in Malaysia; Malaysia has receives 29 bids for digital banking licences; The central bank BNM will issue up to five licences by Q1 2022; Grab and Singtel had previously partnered to secure a digital banking licence in Singapore.

The future of food: here’s a look at the foodtech industry landscape in Singapore; According to the Asia Alternative Protein Industry Report, several leading startups in the foodtech field are HQed in Singapore; The nation-state is investing heavily in alternative protein research and development, as well as biotechnology to ramp up local food production.

Singapore Airlines launches travel experience digital platform; Pelago is both an online magazine and booking portal that publishes listicles of suggested activities in a destination city and lets travelers reserve slots; The portal focuses on Singapore for now, where visitors can book anything from a beer-sampling experience US$30 to a two-hour Singapore Airlines’ flight simulator session for US$517.

Tokyo and Singapore trail Melbourne in ‘digital nomad’ ranking; Asian cities broadly lag behind on the list of the best spots to live and work remotely, says a Nestpick report; The leading four cities — Melbourne, Dubai, Sydney and Estonia’s capital Tallinn — are all in countries listed as offering digital nomad visas or similar permits that allow people to stay longer than tourists and work independently.

A closer look at Singapore’s emerging AI-based startups; Already, the country accounts for many of the AI-based startups SEA offers; These emerging startups are enhancing innovation and providing solutions to the government, industry and the public to realise the positive impact of AI; For example, national organisations are using AI-based communication tools to improve customer engagement and deliver timely assistance.

Twitter partners with Singapore gov’t for digital skilling of workforce; In a bid to meet SG’s growing demand for a skilled digital workforce, Twitter will work with Institutes of Higher Learning and government agencies to develop a series of virtual programmes designed to introduce current students, recent graduates, and mid-career individuals to digital skills and career opportunities in technology.

 

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Building technology for the AI bank of the future

future of banking

Deploying AI capabilities across the organisation requires a scalable, resilient, and adaptable set of core-technology components. When implemented successfully, this foundational layer can enable a bank to accelerate technology innovations, improve the quality and reliability of operations, reduce operating costs, and strengthen customer engagement.

An AI-first model places demands on a bank’s core technology

Financial institutions that have shifted from being intensive consumers of technology to making AI and analytics a core capability are finding it easier to shift into the real-time and consumer-centric ecosystem.

As AI technologies play an increasingly central role in creating value for banks and their customers, financial-services organisations need to reinvent themselves as technology-forward institutions, so they can deliver customised products and highly personalised services at scale in near real time.

At many institutions, standard practices now include omni channel engagement, the use of APIs to support increased real-time information exchange across systems, and the use of big data analytics to improve credit underwriting, evaluate product usage, and prioritise opportunities for deepening relationships.

As financial-services organisations continue to mature, the increasing demands on the technology infrastructure to support more complex use cases involving analytics and real-time insights are pushing firms to re-examine their overall technology function.

Once they have committed to modernising the core technology and data infrastructure underpinning the engagement and decision-making layers of the capability stack, banks should organise their transformation around six crucial demands: technology strategy, superior experiences, scalable data and analytics platforms, scalable hybrid infrastructure, configurable product processors, and cybersecurity strategy.

Also Read: Are banks dying? Why fortune favours the bold and ASEAN’s neo banks

Robust strategy for building technology capabilities

Banks should develop a road map for transformation that focuses on three dimensions of value creation: faster time to market with efficient governance and productivity tracking, clear alignment of demand and capacity to meet strategic and near-term priorities, and a well-defined mechanism to coordinate “change the bank” and “run the bank” initiatives according to their potential to generate value.

Faster time to market requires efficient and repeatable development and testing practices, coupled with robust platforms and productivity-measurement tools. Aligning demand and capacity according to strategic priorities works on two levels.

On one level, banks need to ensure that execution, infrastructure, and support capacity are optimised to ensure constant operation of all use cases and journeys. In addition, with constant uptime assured, work should be organised and scheduled to expedite projects having the greatest impact on value.

Finally, financial institutions should establish clear mechanisms for setting priorities and ensuring that each use case is designed and built to generate a return exceeding capital investments and operating costs.

Technology leaders should prioritise interconnected capabilities

Given the broad scope of components to be transformed, organisations should bear in mind that optimal outcomes are much likelier when they first establish a holistic strategy for technology transformation. Unfortunately, not all have found the resources to embrace fully the potential offered by the rapid advancement of AI technologies and the steady rise in customer expectations.

Some financial institutions, despite seeing the imperative to change, have maintained and modernised their legacy platforms. Various business lines have set up organically built platforms upon this foundation, making it costlier and more and more complex to maintain.

Many organisations have spent billions of dollars on multiyear technology initiatives within silos, only to find that they fail to generate the scale benefits required to justify investments. Leaders should heed these lessons, adopt a holistic perspective, and map priorities according to the end-to-end impact that each step in the technology transformation has on the value of the enterprise.

Also Read: Singapore’s Float Foods banks US$1.7M for its plant-based egg substitute

Technology transformations are fraught with risk, including delays and cost overruns, and only those organisations whose leaders are prepared to commit the energy and capital necessary to carry through with the comprehensive effort should embark on the journey.

Ultimately, this is a decision not just to survive, but to thrive, and it requires a change in mindset. Specifically, traditional financial institutions will need to break out of their legacy technology architecture and explore AI-and-analytics opportunities.

If banks are to thrive in a world where customer expectations are increasingly shaped by the AI-and-analytics capabilities of technology leaders, they must rebuild their core technology and data infrastructure to support AI-powered decision making and reimagined customer engagement.

These are the three “technology layers” of the AI-bank capability stack. The full stack also includes a leading-edge operating model to ensure that all layers work together in unison to deliver intelligent propositions through smart servicing and experiences. The AI bank of the future requires an agile culture and platform-oriented operating model that respond promptly to emerging opportunities and deliver innovative solutions rapidly at scale.

The full report, Beyond digital transformations: Modernizing core technology for the AI bank of the future, deep dives into the considerations and key transformation required when modernising an organisation’s core technology, as well as 12 actions that banking leaders should consider taking to ensure the transformation creates value for customers and the bank.

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. This season we are seeking op-eds, analysis and articles on food tech and sustainability. Share your opinion and earn a byline by submitting a post.

Join our e27 Telegram group, FB community or like the e27 Facebook page

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E-commerce for the future: How open banking enables greater security and trust

open banking for e-commerce

Forty million.

That was the number of new users from Southeast Asia who came onto the internet in 2020. With lockdowns from the pandemic catalysing the ‘flight to digital’ and forcing consumers to shop online, the e-commerce industry has witnessed unprecedented growth.

Within the region, the industry experienced a compounded annual growth rate (CAGR) of 63 per cent from 2019 to 2020.

And this growth is sticky. According to Google’s e-Conomy SEA 2020 report, nine in 10 users intend to continue using digital services going forward. Consequently, e-commerce within Southeast Asia is projected to grow 23 per cent CAGR to hit US$172 billion by 2025.

Amidst these eye-boggling statistics, it also means the e-commerce industry would get more competitive as more players enter seeking to get a slice of a growing lucrative market.

Retailers will need to fight harder for loyalty by establishing competitive advantages in user experience. Put simply, the best experience wins.

Besides, the increased adoption of digital services will see e-commerce platforms emphasise fighting online fraud. In 2019, US$260 million was lost to digital fraud in the region, with identity theft (71 per cent) and account fraud (63 per cent) among the leading methods. 

This figure, which puts Southeast Asia among the top regions for fraud worldwide, has been largely caused by inefficiencies in identity verification.

Also Read: Locad lands US$4.9M seed funding to provide logistics infra for e-commerce businesses

Therefore, how can e-commerce platforms stand out from the competition while fighting fraud?

e-Conomy SEA report

The growth of e-commerce is expected to continue post-pandemic. (Image Credit: e-Conomy SEA report)

All hail open banking

Leveraging on open APIs, open banking enables e-commerce platforms to securely connect to a consumer’s bank account for purposes including initiating payments or retrieving data on their behalf.

This enables e-commerce companies to build a better user experience by allowing shoppers to pay directly from within the app.

Besides bypassing traditional card interchanges and eliminating platform fees, a frictionless payment process would also decrease drop-offs, resulting in a higher conversion rate.

Open banking APIs also enable e-commerce platforms to offer alternative payment options such as buy now, pay later (BNPL). With open APIs facilitating an accelerated credit scoring process, platforms can provide risk-adjusted financing plans to increase checkout rates, without running the risk of high default rates.

With Open banking, merchants can also look forward to a more convenient onboarding process. By allowing the e-commerce platform to access their bank account data, verification of account ownership and other know-your-business (KYB) processes can be accelerated, allowing for trusted sellers to start quickly.

Crucially, open banking reduces the possibility for fraud to occur. As transactions payments are processed by the consumer’s bank, they are subjected to bank-grade security guidelines, thereby significantly reducing identity theft and account fraud.

Also Read: Why banks will benefit from open API

From the e-commerce consumer’s perspective

Firstly, the user would have the option to select their preferred payment method. If they had selected a direct bank payment, they would be automatically directed to their banking app, where the authentication and authorisation processes would take place.

Once verification and consent are given, payment is sent directly from the user’s bank account to the e-commerce platform. During this, the user is redirected back to the platform to continue the checkout process, preventing drop-offs.

Led by API platforms such as Finantier, Open Banking is changing the future of how consumers use financial services by enabling various sectors, including e-commerce, to create seamless customer experiences.

It is allowing a new generation of e-commerce platforms to emerge – one that prioritises the needs of both retailers and consumers.

This post was originally published on Finantier’s blog.

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. This season we are seeking op-eds, analysis and articles on food tech and sustainability. Share your opinion and earn a byline by submitting a post.

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10 lessons from building a niche, profitable Shopify app in 12 months

lessons building shopify app

After building Hmlet into a co-living company with a reported value over US$150 million, I was ready for time away from the pressure and pace of venture-backed startup life.

Right at this time, my best friend, who founded the sunglasses brand Rocket Eyewear, was having trouble with prescription orders, which required coordination between customers, optometrists and optical labs.

Whereas leading online eyewear stores offered guided checkout processes that accepted prescription files and showed customers many lens options, smaller eyewear brands couldn’t offer a similar experience without spending tens of thousands of dollars on custom plug-ins.

Inspired, we decided to build a public Shopify app that levels the playing field for independent eyewear brands, allowing them to compete with larger retailers.

Development began in June 2020, and we launched LensAdvizor on the Shopify App Store three months later. By June 2021, we were profitable with monthly revenues growing over 20 per cent a month.

Here are ten valuable lessons I learned from this experience.

A successful precedent is half the battle won

When customers are familiar with your idea, they require less “education” to understand your value proposition.

When we were pitching LensAdvizor to potential stores, our opening line referenced successful precedents by name: “Dear Store X, would you like to sell prescription lenses the same way leading online eyewear stores like Zenni Optical and Warby Parker do it?”

Also Read: Dollar online store ShopinSEA expands to Malaysia (and beyond)

As a result, stores grasped our value proposition immediately and could see real-life examples of how our app would work (before we’d even built it).

Being first has its advantages

When you’re the first player in a market, you can launch a minimum viable product and iterate because there is no competition. You can solve your customer’s problem in a rudimentary way and still be 10X better than what existed before you.

In contrast, entering a crowded market requires your initial solution to at least match the benchmark established by existing players. To build the next Zoom, your solution would, at a minimum, have to offer video calling, chat, mute etc. before you add your X factor.

If something sounds too good to be true, it usually is

There’s a simple reason LensAdvizor is the only app of its kind: our market is tiny.

Before launch, we estimated around 700 eyewear stores on Shopify. Today, we serve over 50 per cent of the market.

Concocting a unique idea can feel exhilarating. Before you blaze your trail, however, try to understand why your idea does not exist.

In a world with over 8 billion people, there’s a high chance that someone has already thought of your idea and even tried to build it!

When you’re first, unknowns abound, and potential competitors scrutinise your every move.

Also Read: 10 lessons on building a great team  by a marketing employee

The world is a Zoom call away, so validate before building

Before writing our first line of code, we contacted all 700 eyewear stores on Shopify and arranged 50 Zoom calls with interested users from Shanghai to Sao Paulo. Through this process, we built our app with the conviction that at least someone out there would use us.

Always be prepared to follow up

When we email potential customers, we always expect to have to send a follow-up. Just be a little thick-skinned. Some people are busy and forget to reply. Others don’t take you seriously until they’ve received two emails from you.

You could even email a third time, but there’s a fine line between being persistent and spammy.

(Subjective) “Make more money” is the strongest value proposition

In Mark Cuban’s words, “Sales cures all.” If your value proposition centres around increasing revenue or lowering expenses, you’ve grabbed my attention. On the other hand, if your value proposition is about convenience, I tend to label it as “nice to have” and de-prioritise it.

Customers have really high expectations of technology

Things are supposed to just work. In our experience, stores rarely praise us when LensAdvizor works and convey zero tolerance if bugs appear.

Forget office hours. Do things that don’t scale

We offer in-app chat support for LensAdvizor clients, and I respond to customer inquiries about 16 hours a day, seven days a week. Being always online can disrupt my day, but I continue to do so because customer conversations can reveal new ways to improve our app.

One morning, a store in Australia wanted to add images to their lenses; in the afternoon, a store from Taiwan needed help with installation, and in the evening, a Brazilian store wanted to translate their app from English into Portuguese.

Through these interactions, we built a JavaScript insertion section allowing stores to insert images anywhere on our app, a button for stores to publish theme files if Shopify installation fails; and a translation template, stores can use to customise all our text.

Also Read: Ecosystem Roundup: Will the likes of Grab, GoTo crush competition in SEA?

Build just enough and listen to your customers

For launch, we replicated the user flows of Zenni Optical and Warby Parker and thought every store would be overjoyed. We were wrong.

As soon as we went live on Shopify, stores asked if they could reverse the flow so that customers could choose lenses before entering their prescription.

When you launch, you have hypotheses about what would be awesome, and you build it. However, there’s only so much you know before you’re just guessing.

Instead of obsessing over the future, build the foundation and listen to customers for next steps. Soon, patterns will appear, and you’ll know with conviction what features to prioritise.

Small can be sexy

Not every idea needs to command a billion-dollar valuation. Compared to Hmlet, LensAdvizor is a minnow.

However, whereas Hmlet required tens of millions of dollars in funding and hundreds of staff to run, LensAdvizor needed only a team of two to bootstrap and reach profitability.

As we continue to reinvest our profits into upgrading our app, we hope we can continue to be the leading solution in our nascent niche of online prescription eyewear.

Set your expectations, remember to breathe, and go for it!

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. This season we are seeking op-eds, analysis and articles on food tech and sustainability. Share your opinion and earn a byline by submitting a post.

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Nium acquires India unit of scam-hit German fintech giant Wirecard

Prajit

Nium’s co-founder and CEO Prajit Nanu

Nium, a leading cross-border payments company with significant operations in Southeast Asia, announced today it has signed a definitive agreement to acquire Wirecard Forex India, a foreign currency exchange, pre-paid card, and remittance services provider.

Wirecard Forex India is a unit of German fintech giant Wirecard Sales International Holding GmbH, which hit the headlines last year when it filed for insolvency in June 2020 due to one of the biggest accounting scandals in modern European history.

The acquisition includes Wirecard’s Authorised Category II Money Exchange Dealer (AD II) licence issued by India’s central bank, the RBI. With this license, Nium can directly engage in a variety of payment services activities across the subcontinent, including currency conversion, money transfer, and pre-paid card issuance.

The financial terms of the transaction were not disclosed.

This deal, Nium’s second in just over a month after its acquisition of Ixaris, is expected to close in Q3 2021, subject to customary closing conditions, including approval by the local banking control authority.

Post-acquisition, all of the 190 employees of Wirecard Forex — which has 23 branch locations across India — will join Nium.

Also Read: Digital remittance startup InstaReM rebrands into Nium, offering global enterprise payments platform

“We’re seeing an accelerated move to digital payments as companies modernise their infrastructure to capitalise on the post-COVID economic recovery,” said Prajit Nanu,​​ Nium’s co-founder and CEO. “More companies are turning to our global payments stack to embed financial services quickly. This acquisition broadens our licensing portfolio, extends the suite of digital payments services we can offer in India, and provides us with a physical footprint to provide more support in metro areas.”

Founded in 2014, Nium (earlier known as InstaReM), is a global payments platform to enable businesses to send, spend, and receive money from around the world, in addition to empowering them to develop their own products that simplify cross-border payments.

The firm claims it issues approximately 30 million physical and virtual cards today and is licensed in 11 jurisdictions, including direct card issuing capabilities in 24 countries and in 40 currencies.

The company is regulated in the US, the European Union, Singapore, Canada, Hong Kong, India, Australia, and Malaysia.

Nium is backed by the likes of Vertex Growth Fund (Singapore), MDI Ventures (Indonesia), Beacon Venture Capital (Thailand), GSR Ventures, Rocket Internet, and SBI-FMO Fund.

This Wirecard India acquisition comes at a time when the country’s prepaid card market is expected to boom at CAGR of 40.5 per cent between 2021 and 2026. Driving this growth is an expected increase in adoption by businesses looking for fast and easy payment processing, payment flexibility, and elimination of delays related to reimbursements.

As consumer spending returns post-COVID-19, gift cards, meal cards, travel cards, and payday cards will become increasingly popular with businesses and consumers.

“Nium continues to expand its global operations through strategic acquisitions,” added Pratik Gandhi, Nium’s Chief Operating Officer. “Wirecard Forex has extensive reach throughout India and will enable us to deliver next-generation payment services across all major metropolitan cities.”

Founded in 1999, Wirecard offers electronic payment transaction services, risk management, and physical and virtual cards. The firm, which was once valued at US$42 billion, collapsed on June 25, 2020, owing creditors approximately US$4 billion after disclosing a gaping hole in its books. According to Wirecard’s then auditor EY, it was the result of a sophisticated global fraud. Reports said quoting German law agencies that fintech giant had been manipulating balance statements to boost sales earnings at least since the end of 2015.

Although Wirecard said the missing money had been sent to two banks in the Philippines, this claim was refuted by both the banks as well as the Philippines’s central bank. Its then CEO Markus Braun was arrested and is currently being investigated.

Over the past few months, Wirecard sold many of its subsidiaries, including in Australia, Hong Kong, Indonesia, Malaysia, the Philippines, Thailand, and Vietnam following its insolvency proceedings.

Image Credit: Nium

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