It’s clear that Generative AI has reached a critical mass, representing one of the most profound technology revolutions of our time.   

With various accounts of people using ChatGPT for work hacks, from creative ideation, designing marketing collateral to generating slick videos, it’s evident AI is set to transform the way we work and live.   

If you’re of a certain vintage (like yours truly), you may even be brought back to the heady days when e-commerce and social media took off with the promise to deliver the innovations and experiences that we now take for granted.  

There’s no doubt that Generative AI is a game-changer for all industries, but also no guarantee that everyone will benefit equally from its full potential and impact.  

In March, MIT Technology Review Insights (MITTR) launched a research report in partnership with Telstra, which investigated how global organisations are implementing – or planning to implement – Generative AI technologies, along with the barriers to effective deployment.   

Over three-quarters of businesses surveyed (76 per cent) were already working with Generative AI, but only nine per cent had adopted the technology widely. The most common use case for Generative AI was automating non-essential tasks – a low-to-modest-gain but minimal-risk usage of the technology.   

Hype or reality? 

What should we make of this stark contrast between these findings and the exciting vision of an AI-powered world we hear so much about?  

History shows that any transformative technology takes time to bear fruit. Even the PC and the internet took more than a decade to fully drive the change and growth that was promised. This lag stems from the time needed for technologies to become truly pervasive across business and society.   

Also Read: The timeless wisdom of patience in investing: A conversation with Mohnish Pabrai

Generative AI will follow a similar path.  

Businesses are at the coalface of shaping technology adoption and will be pivotal in seeding AI’s potential throughout society. But to assume this role and unlock that potential requires them to be data-driven, AI-fuelled, as well as lead in terms of responsible AI adoption.  

The MITTR study highlights that a major mindset shift needs to happen for these factors to become the norm for business. In terms of IT, a significant perceptions gap exists today between early AI adopters and other respondents.  

Fewer than 30 per cent of respondents deemed their IT infrastructure to be conducive to the rapid and successful adoption of Generative AI. However, early adopters were found to have less confidence in their IT than other respondents, with more than six in 10 saying their available hardware was, at best, modestly conducive. This compared with 50 per cent of other respondents who answered similarly.   

The need for robust IT and data infrastructure 

The above finding suggests that a large proportion of businesses underestimate the requirements for the effective deployment of Generative AI. That’s a concern as these technology assets are necessary to develop and run the AI from which organisations seek to benefit.   

What do these requirements look like?   

While there is no one-size-fits-all solution, it’s clear that successful AI adoption requires a well-designed data architecture, sufficient computing power, and robust connectivity to nurture novel applications and business models that will improve efficiency and profitability.  

Companies need to understand the necessary IT requirements and accelerate the transformation of legacy tech infrastructures to address deficiencies, or risk falling short of their Generative AI ambitions.   

However, IT assets that support extensive, high-quality Generative AI tools and platforms remain rare. Appropriate hardware, either in-house or outsourced, is a prerequisite of extensive Generative AI adoption. The choices are complex and require planning. Executives, however, often fail to grasp the degree of the requirement.  

Good data is also an IT asset often in short supply but fundamental to enterprise deployment of Generative AI. Large volumes of quality data and storage remain basic requirements for effective deployment.  

Also Read: Want to build a sustainable startup? Solve for a problem for your customers

As the world becomes increasingly digitised and human-to-machine interactions flourish, being able to process data to drive informed, real-time or near real-time business decisions is paramount. When implemented successfully, this proficiency will be a game-changer for most organisations, and will distinguish leaders from followers.   

Responsible and ethical AI 

To balance leveraging AI’s potential while reducing its potential risks, organisations cannot overlook the responsible and ethical development and deployment of the technology. Principles such as privacy, security, contestability, and accountability are critical, and should be supported by other frameworks and controls.   

Becoming an AI-fuelled organisation is a whole-of-business approach and must be infused in the organisation’s culture. Organisations should ideally have a single, dedicated body representing different business functions to provide advice and approve measures relating to AI development and deployment.  

At Telstra, we take this very seriously and hold ourselves to a high bar. We’ve co-developed a series of ethics principles and standards with the Australian government, and partnered with other telcos and businesses around the world to establish ethics frameworks.    

Internally, we’ve also set up robust governance policies and guardrails, including the formation of a Risk Council for Data and AI (RCAID) from across Telstra’s business. Any AI systems (including third-party systems) with significant stakeholder impact must be reviewed and either approved by RCAID or escalated.   

To uplift our people’s understanding and skills, we’ve also set up a data and AI academy to create opportunities for them to learn and work with AI tailored to different cohorts: leaders, data professionals, and the broader business.   

Telstra is now using AI to improve half of our key processes, including to automatically detect and resolve fixed services faults, and to solve customer issues faster. Through Telstra’s Cleaner Pipes initiative in Australia, we’re blocking millions of calls, text messages and incoming scam and potentially unwanted emails from reaching our customers each month.  

As organisations accelerate their adoption of AI, the road ahead is unknown, but what’s clear is that this calls for a paradigm shift. Making the leap from early adoption to becoming truly AI-fuelled requires an unwavering conviction to doing what’s right, along with the agility to flex and seize opportunities as they arise.    

Organisations that master this will find themselves ahead of the curve as leaders in responsible AI adoption, unlocking better outcomes for their people, customers, and society.    

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Today’s rapidly evolving business landscape has forced startups to seek new growth strategies to enhance their competitiveness.  Among these, fractional marketing has emerged as a compelling solution, though not many organisations have fully considered it. By leveraging fractional marketing, businesses can tap into a wealth of knowledge and skills, ranging from strategic planning and digital marketing to partnerships and customer engagement. 

The search for a cost-effective solution has never been more pivotal, particularly in Singapore, where we’re witnessing approximately 83 per cent of businesses being impacted by rising business costs and 40 per cent of small-medium enterprises (SMEs) suffering from a limited pool of local high-skilled labour.

A way to elevate traditional marketing departments rather than replace them

Fractional marketing is an innovative model that allows businesses to engage seasoned Chief Marketing Officers (CMOs) or specialised marketing teams on a part-time or short-term basis, significantly alleviating the financial burden associated with hiring full-time executives.

It also empowers companies to leverage the diverse expertise of multiple experienced marketers specialising in various areas, offering a well-rounded perspective and comprehensive solutions to complex marketing challenges. This collaborative approach enables businesses to access a broader range of skills than what could be provided by a single full-time hire, allowing them to adapt and respond effectively to evolving market trends and competitive landscapes. 

Furthermore, companies can access this wealth of experience and expertise, particularly during critical campaigns or peak periods, without the long-term commitment of a full-time hire. This flexibility not only ensures that businesses receive in-depth support when they need it most but also fosters a more adaptable and efficient marketing strategy tailored to the organisation’s unique needs. 

A cost-effective approach to driving customer acquisition and retention for growth-stage startups

As growth-stage startups strive to establish a foothold in their respective markets, they’re also met with the inevitable challenge of having limited resources and budget constraints. Having worked alongside multiple early and growth-stage startups, we, OtterHalf, understand the nuances of the target market and its challenges. As such, this has enabled us to quickly ramp up campaigns, test new marketing ideas, and understand how best to pivot strategically based on real-time feedback, all while maintaining a keen focus on our client’s budgetary constraints. 

Also Read: Globalise strategy, localise conversations: The key to nailing native advertising in new markets

Recently, we collaborated with Lendela, a prominent online platform for personal loan matching in Singapore, to enhance both customer acquisition and retention efforts. As a growth-oriented startup, Lendela aimed to refine its marketing strategy by utilising META ads, a crucial element for their revenue generation. The organisation needed a comprehensive execution plan to boost click-through rates (CTR), lower cost per application (CPA) for ads, and identify potential opportunities through affiliate partnerships.

• Optimising performance marketing to increase CTR 

To support Lendela’s performance marketing efforts across Singapore, we conducted a comprehensive review of their strategy, ensuring they could maximise results.

Gaining access to their META ads was the first step in our analysis process, allowing us to delve into the data and categorise the ads based on their position in the marketing funnel: top of the funnel, middle of the funnel, and bottom of the funnel. This categorisation enabled us to assess whether the different types of ads have effectively translated into measurable impacts or results.

Additionally, we investigated the strategies employed by similar competitors, providing us with a broader context for evaluation. By marrying insights derived from internal data and external research, we formulated well-informed suggestions to optimise their advertising strategy, effectively increasing CTR after Lendela implemented those changes. 

• Reducing marketing costs through effective marketing planning  

It was apparent that given our specialisation, our team has a competitive edge when evaluating the optimal marketing approach. Our experience in the industry empowers us to not only craft tailored strategies but also execute them with efficiency. This often translates into substantial cost savings for our clients.

By refining Lendela’s marketing campaigns, we worked alongside them to achieve up to a 51 per cent increase in click-through rates and a 25 per cent decrease in cost per application. These results highlight our commitment to delivering tangible results through data-driven strategies while freeing companies from the overhead costs associated with full-time hires.

Our partnership with REFASH further exemplifies the benefits of engaging our team, where we supported the REFASH team by recruiting partners into their co-marketing partnership programme which resulted in savings of nearly US$40,000, which is more than 3X their return on investment (ROI). This case underscores our ability to not only enhance marketing effectiveness but also optimise expenditure.

• Driving meaningful affiliate partnerships 

Affiliate marketing is a performance-driven yet cost-effective marketing strategy in which businesses compensate affiliates for their efforts in promoting products or services. Collaborating with affiliates enables companies to reach new demographics while leveraging the credibility and influence that these affiliates have established with their audiences. This mutually advantageous arrangement allows affiliates to generate income by endorsing products or services they are passionate about while assisting businesses in enhancing visibility and sales growth.

Also Read: The power of reverse marketing: How a bad review can drive massive exposure

The process of enhancing an affiliate partner programme began with a thorough review of the existing structure to identify opportunities for improvement. This involved aligning specific categories of affiliates that would be most beneficial for outreach efforts. Once these categories were established, we focused on lead sourcing, identifying potential affiliates that fit within the selected categories and facilitating direct outreach on behalf of our clients.

To strengthen these outreach efforts, we collaborated closely with Lendela, co-pitching to potential affiliates to present a united front and showcase the value of partnership. Following our initial outreach, we maintained consistent follow-up efforts with the prospects to ensure engagement, guiding them through the decision-making process until a contract was successfully signed. This comprehensive approach not only bolstered their affiliate network but also established meaningful relationships that would contribute to mutual growth and success. 

Fractional marketing emerges as a strategic solution for growth marketing 

The innovative marketing approach presents a compelling solution for businesses seeking innovative and cost-effective strategies for growth. By leveraging the expertise of seasoned marketing professionals on a fractional basis, companies can access high-level insights and tailored strategies without the overhead of a full-time hire. 

This flexible approach not only allows for the optimisation of marketing efforts but also fosters agility in response to market changes. As organisations continue to navigate an increasingly competitive landscape, embracing fractional marketing could very well be the key to unlocking sustainable growth and driving long-term success.

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The Philippines offers a unique and dynamic startup environment, making it an attractive destination for entrepreneurs looking to build and grow their businesses. With a young and tech-savvy population, the country provides a substantial talent pool eager to innovate and embrace new technologies. Additionally, the Philippines’ strategic location in Southeast Asia grants startups easy access to regional markets, fostering opportunities for expansion and collaboration within a rapidly growing economic landscape.

Moreover, the Philippine government has strongly supported the startup ecosystem through various initiatives and policies, such as the Innovative Startup Act, which offers tax breaks and incentives to new businesses.

The vibrant local startup community and increasing interest from global investors further enhance the ecosystem, providing startups with essential networking opportunities and funding avenues. Additionally, the country’s English-speaking workforce and high internet penetration rate make it easier for startups to communicate, collaborate, and reach a global audience.

The country has all the criteria for the world’s next innovation hub. However, for startups operating in the Philippines, the next set of challenges is scaling and taking their success to the next level.

Scaling in the Philippines

When scaling operations in the Philippines, startups must first focus on understanding the local market dynamics and cultural nuances.

Also Read: Mastering the funding maze: Unlocking financing pathways for founders in the Philippines

The Philippines is a diverse nation with a rapidly growing consumer base, but preferences and behaviours can vary significantly across regions. Startups should invest time in market research to identify the specific needs and pain points of their target audience. Tailoring products or services to meet these localised demands can greatly enhance market penetration and customer loyalty.

Additionally, understanding the cultural context is crucial for effective marketing and communication strategies, ensuring that messages resonate well with the local population.

Another critical factor is building a robust and adaptable talent management strategy. As startups grow, they will need to scale their teams efficiently while maintaining high productivity and innovation. The Philippines boasts a large pool of young, English-speaking professionals, but attracting and retaining top talent requires more than competitive salaries.

Startups should focus on creating a positive work culture, offering opportunities for professional development, and providing clear paths for career progression. Being adaptable in hiring practices, such as leveraging remote work or flexible arrangements, can help startups tap into talent from various parts of the country, further strengthening their operational capabilities.

But is there anything else that startups need to keep in mind?

Also Read: Echelon X: Unlocking the potential of the Philippines in Southeast Asia’s growth story

Find the answers at Echelon Philippines 2024 during the fireside chat titled From Start-Up to Scale-Up: Building and Scaling for the Philippines Market.

This session, held at Level 2 of the SMX Convention Center Manila on 26-27 September 2024, is designed for entrepreneurs and business leaders eager to understand the unique challenges and opportunities of scaling in the dynamic Philippine market. With Mohan Belani, Co-Founder & CEO of e27, as the moderator, the discussion promises to be engaging and informative, offering practical advice for startups at various stages of growth.

Joining him is Martin Cu, Partner at 500 Global, a renowned venture capital firm that has helped countless startups scale successfully. Cu brings a wealth of experience in identifying growth opportunities and navigating the complexities of the Philippine market.

Whether you are looking to expand your business or simply curious about the strategies that have propelled others to success, this fireside chat will provide actionable takeaways and a deeper understanding of what it takes to thrive in one of Southeast Asia’s most exciting markets.

See you there.

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As the Co-Founder of FuturByte and a techie, I have had the privilege of observing and participating in various technology ecosystems around the world. Yet very few compare to the rapidly evolving tech hub that the UAE has become.

The rise of UAE as a tech hub

UAE’s rise as a tech hub is the result of meticulous planning and visionary leadership. The nation has long been known for its ambitious projects and forward-thinking infrastructure, but recent years have seen a concerted effort to build a robust technology sector.

This transformation is driven by several factors. Let’s have a look at some of them.

Strategic location and infrastructure

UAE’s geographical location at the crossroads of Europe, Asia, and Africa makes it an ideal gateway for international business.

UAE’s world-class infrastructure, including state-of-the-art office spaces, high-speed internet, and efficient transport systems, creates a conducive environment for technology companies to thrive. These resources simplify things for tech companies, freeing them of administrative and operational challenges.

When FuturByte was in the talks, we wanted to be in a region that is forever ready to adopt new technologies and there could have been no better choice than UAE!

Investment in innovation

The UAE government has made significant investments in technology and innovation. With tech hubs like Dubai Silicon Oasis, Dubai Internet City, and Abu Dhabi’s Masdar City, Emirates provides companies with the resources and environment needed to innovate and grow.

These hubs offer a supportive ecosystem that includes funding, mentorship, and networking opportunities. You get to interact with and learn from leading companies and get access to the best resources possible – just what you need to thrive.

Talent attraction and development

UAE attracts a diverse pool of international talent. Its educational institutions and partnerships with global universities ensure a steady pipeline of skilled professionals in technology and related fields.

UAE actively holds initiatives such as coding boot camps, tech incubators, and specialised training programs to prepare local talent pool.

Also, UAE’s commitment to research and development is evident in its investment in technologies such as artificial intelligence, blockchain, and the Internet of Things. It also hosts tech conferences, workshops, and seminars that promote knowledge exchange and collaboration among industry leaders and innovators.

Also Read: 10 unarguable things that great leaders do

Government support for tech initiatives

The UAE government has created a favourable environment for technology companies through various supportive measures and initiatives.

Here are some aspects that deserve appreciation.

UAE’s Vision 2021 outlines the nation’s goals, including a focus on innovation and technology. This long-term plan aims to position the UAE as a global hub for innovation and a leader in various technological fields.

Also, the UAE Artificial Intelligence Strategy was launched to position the UAE as a global leader in AI by 2031. This strategy focuses on integrating AI across various sectors, including healthcare, transportation, and education. It promotes research, development, and the application of AI technologies, providing a solid foundation for tech innovation.

Then comes UAE’s Smart City initiatives that leverage technology to improve the quality of life for residents. Projects such as Smart Dubai, Abu Dhabi’s Smart City initiative, and Sharjah’s Digital Transformation plan focus on integrating digital solutions into city services, ranging from smart transportation systems to digital healthcare platforms.

The UAE government provides various funding options and grants to support tech startups and entrepreneurs. Organisations like the Abu Dhabi Investment Office and Dubai FDI offer financial assistance and investment opportunities to high-potential tech ventures.

Some tech wins from UAE

The impact of the UAE’s tech initiatives is evident in the success stories emerging from the country. Numerous startups and tech companies have achieved significant milestones and contributed to the UAE’s reputation as a leading tech hub.

Careem is a prime example of a UAE-based startup that has achieved global success. The company, which started as a ride-hailing service, has expanded its offerings to include food delivery and payment services. Also, Dark Matter, a cybersecurity firm, founded in Abu Dhabi, has gained international recognition for its expertise in protecting digital assets.

As someone who has witnessed the evolution of various tech hubs, I can confidently say that the UAE’s commitment to technology and innovation is unmatched.

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In an era where technological advancements are reshaping the landscape of healthcare, Prevenotics is emerging as a beacon of hope in the early cancer detection space. Led by CEO SooYoun Chang, the company is at the forefront of revolutionising the early detection and prevention of gastric cancer with its AI-powered diagnostic tool, Prevenotics-G Pro.

Driven by the profound personal loss of her father, who was a respected role model, Chang has channelled her reflections and “what if” moments into a mission to save millions of lives and propel the medical field towards a future where early intervention is the norm. Her deep empathy and insights fuel a vision where technology and compassion converge to transform patient outcomes.

A personal mission turns into a groundbreaking venture

Chang’s journey to founding Prevenotics is deeply rooted in her personal experiences. Reflecting on her father’s battle with cancer, she shared, “Even my father, who dedicated his life as a medical doctor, unfortunately, missed the chance for early intervention as his cancer progressed to a severe stage. Watching him suffer was heartbreaking. This experience made me acutely aware of the urgent need for early detection and inspired me to create Prevenotics. I wanted to help others avoid the same regret.”

Before embarking on this venture, Chang spent 16 years at Sanofi, a global pharmaceutical leader, where she developed her skills in strategy, business development, and commercial excellence. Her extensive experience equipped her with the insights and determination necessary to challenge existing paradigms in the healthcare system and lead the creation of innovative solutions like Prevenotics-G Pro.

Building the team: Collaboration at its finest

The formation of Prevenotics was not a solo effort. Chang emphasised the importance of balancing medical, technological, and healthcare business expertise. Her team comprises a mix of medical professionals, including professors from Seoul National University Hospital, AI experts previously with LG Electronics, and healthcare business experts like herself.

Also Read: Healthtech, edutech dominated SEA’s funding scene in past 5 years: Tracxn

“Initially, I joined a group of high school and university alumni who were investigating the feasibility of medical research,” Chang recounted. “With my expertise in healthcare business and management, I contributed to defining the vision and planning the project. Recognising that the venture’s success hinged on effective market penetration and sustainable profitability, I decided to take the lead after validating the feasibility of our R&D efforts.”

This interdisciplinary collaboration bore fruit when the AI algorithms were developed by a team that included current CTO, Dr. Junwoo Lee, who was working as a chief researcher at LG Electronics at the time.

Bridging the gap: The power of early detection

The discrepancies in gastric cancer survival rates between countries are stark and alarming. In South Korea, the five-year survival rate for gastric cancer is an impressive 78 per cent, compared to a mere 25 per cent in the United States. This striking difference can largely be attributed to the emphasis on early detection and advanced screening methodologies in South Korea. “Early detection is crucial,” Chang stressed. “In Korea and Japan, where if gastric cancer is caught at stage one, the five-year survival rate soars up to 96 per cent. Conversely, stage four diagnoses see survival rates plummet to just seven per cent.”

These figures underscore the critical need for proactive cancer screening and prevention. “In the United States, a gastric cancer diagnosis often feels like a death sentence,” Chang noted, contrasting it with the higher chances of survival in regions with robust early detection systems.

Also Read: The rise of generative AI in digital mental health solution

Introducing Prevenotics-G Pro: A game-changer in cancer detection

“At the heart of Prevenotics’ innovation lies the Prevenotics-G Pro, an AI-powered diagnostic tool designed to assist in revolutionising the detection of gastric cancer through endoscopy. With over 90 per cent accuracy in identifying pre-cancerous conditions in under three minutes, this rapid, reliable, and non-invasive tool is set to transform early detection practices. ‘Our tool is designed to be both highly accurate and easy to use, which is crucial for widespread adoption. By assisting in early detection, we aim to significantly reduce mortality rates,” explained Chang.

Looking ahead: A vision for a cancer-free future

Prevenotics’ vision extends far beyond gastric cancer. The company plans to expand its AI technology to detect other types of cancers, including esophageal and colorectal cancer, with the ultimate goal of creating a comprehensive cancer prevention ecosystem. “Our vision goes beyond just one type of cancer,” says Chang. “We are committed to advancing AI technology to detect a range of pre-cancers at their earliest stages, ensuring interventions can be most effective.”

Chang also envisions a healthcare system where patients play an active role in their health management. “We aim to systematically manage pre-cancerous conditions, enabling patients, doctors, and health systems to collaboratively work towards a cancer-free world,” she affirmed.

Paving the way towards a cancer-free world

Prevenotics stands at the threshold of a new era in healthcare, where technology meets compassion to create a future where pre-cancer is detected early, treated effectively, and ultimately, prevented. Chang’s personal passion has driven groundbreaking innovation, offering new hope for patients worldwide. With every early diagnosis, the world moves one step closer to a cancer-free future.

As Prevenotics continues to blaze trails in the early detection of cancer, Chang and her team remain dedicated to their mission, turning personal loss into a global gain. Through AI-driven technology and an unwavering commitment to saving lives, they are poised to make a remarkable impact on global health, changing the prognosis for gastric cancer and beyond.

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Image credit: Prevenotics

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In Indonesia, an emerging market with a growing middle class, most consumers have historically struggled to build their credit scores properly. As a result, many are unable to fully realise true upward socioeconomic mobility via access to loans and other financial instruments beyond savings accounts. This has been due in part to a lack of public clarity.

While the nation’s credit bureaus do have the information consumers would need to be empowered, for the most part, there has never been a user-friendly way to pull out one’s credit information and then make informed decisions about how to improve their standings before walking into a bank and applying for a loan. In Indonesia, nine out of every ten loan applications are denied.

AC Ventures in partnership with Boston Consulting Group, BCG X, and the Indonesian Chamber of Commerce and Industry, recently released a landmark sector report titled “Harnessing the Power of (Gen)AI in Indonesian Financial Services,” exploring the adoption and impact of Gen AI in the country’s financial sector, offering strategic advice for business leaders on integrating the new tech into their products and operations. 

One of the most interesting case studies in the report was that of Skor Technologies (Skor). The fast-growing company has emerged as a pioneer in democratising access to credit and financial information. Co-founded by Ongki Kurniawan in 2022, Skor has grown to become instrumental in helping local consumers effectively manage their financial health.

Ongki recently joined an episode of ACV’s signature podcast Indonesia Digital Deconstructed to discuss Skor’s flagship product SkorLife and how it is allowing Indonesians unprecedented control over their credit data. A substantial part of this includes the firm’s creative use of AI and Gen AI. 

“SkorLife is the first credit builder app in Indonesia, bringing control back to the users on their credit information,” Ongki explained. “This platform not only enables access to one’s credit data but also assists users in managing, understanding, and disputing their credit information. It’s a useful tool that aims to reshape how Indonesians engage with financial institutions.”

Ongki’s professional background spans multiple tenures at multinational financial and management consulting firms like Citi Group and BCG, but also senior roles at tech giants such as XL Axiata, Grab, and Stripe. These experiences furnished him with a deep understanding of the technological advancements and regulatory nuances of Indonesia, which he then went on to apply to the unique credit challenges faced by millions of Indonesian consumers.

“One of the core challenges is that the pace of technology has not been matched by the pace of regulatory frameworks in Indonesia, creating a variety of barriers that we need to navigate,” Ongki said, emphasising the ideal of technology and regulation moving in lockstep to fully empower local consumers.

Also Read: Navigating the Gen AI wave: A startup’s battle plan

SkorLife has seen impressive user engagement, with over 1.5 million app downloads and approximately 750,000 users accessing their credit reports through its platform. These figures are a testament to the app’s utility and the local demand for more transparency in the financial sector. The platform’s growth has been fuelled organically since its inception, significantly boosted by social media and word-of-mouth, highlighting the community’s growing trust and reliance on SkorLife.

On the AI front, SkorLife aims to cut its customer service costs by 50 per cent. As this accounts for 40 per cent of its total operating expenses, the team has introduced Gen AI assistance to offer continuous, round-the-clock support. This system uses transaction data, spending categories, and individual usage patterns to power a conversational AI interface. This interface provides users with personalised insights and recommendations to improve their credit profiles.

Ongki also pointed out the broader implications of Skor’s services: “This is about more than just understanding one’s credit score; it’s about equipping individuals with the knowledge to make informed financial decisions, thereby fostering a more financially literate society.”

Looking forward, Skor is committed to expanding its societal impact and refining its offerings. For Ongki, the near-term focus is increasingly geared toward open banking in Indonesia – a system that facilitates the secure exchange of customer data between banks, financial institutions, and third parties. This will allow non-financial companies (think e-commerce players like Shopee, Tokopedia, Bukalapak, and others) to embed customised financial services directly into their platforms. To give an example, imagine being able to apply for a bank loan quickly via Lazada’s mobile app while shopping for your kid’s back-to-school supplies.

Skor aims to enhance the financial well-being of millions across Indonesia by continuing to collaborate with regulatory bodies and financial institutions.

In a market full of opportunities yet challenged by issues like fraud and slow regulatory updates, Skor innovates. Ongki encapsulated this mission: “Our journey is about continuous improvement and adaptation, ensuring every Indonesian has the tools to secure a better financial future.”

Listen to the full episode on  Spotify, and Apple.

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Image credit: AC Ventures

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As I take a moment to reflect on my career, I find myself looking back at a journey filled with both challenges and achievements. Despite holding three master’s degrees—in archaeology, law, and history—my path took a turn I never anticipated, largely due to the obstacles I encountered with dyslexia.

In a society like France, where language is revered and excellence in linguistic expression is not just appreciated but expected, I found myself grappling with a unique set of challenges that went beyond academics.

The unseen barrier: Dyslexia in a linguistic society

In France, the ability to write flawlessly is not merely a skill but a gateway to professional success. Professions like law, for example, require passing written exams that demand a mastery of language, with every accent and comma placed perfectly. This cultural emphasis on linguistic precision meant that my dyslexia posed not just a personal challenge but a professional blockade. My love for language, something that I share with many of my countrymen, was overshadowed by the fear of making a mistake—a fear that was often realised in a society where even the slightest error is openly corrected.

For someone like me, who struggled with the intricacies of French grammar and syntax, the pressure was immense. It wasn’t just about succeeding academically; it was about proving my worth in a culture that held language in such high esteem. Despite my best efforts, dyslexia remained a formidable opponent, one that steered me away from the very fields I had spent years studying.

Also Read: How autism shaped my life and what I want people to know

A parallel journey: Discovering computers

My journey with computers began at a young age. I received my first computer when I was just 8 years old, around the same time I began to discover the world of reading. While reading presented its own set of challenges due to my dyslexia, computers quickly became a source of fascination and comfort. I found that the logical structure of computers made sense to me in a way that language did not. By the age of 15, I was already delving into the world of coding, a passion that would only grow stronger as I navigated the complexities of language and learning.

Coding offered a refuge, a place where my dyslexia did not define me but rather empowered me. It was through coding that I was able to reclaim my confidence, finding a voice that had been stifled by the challenges of traditional language learning. The logic of programming languages was a revelation, a form of communication that was accessible and empowering in a way that written language had never been.

The liberation of generative AI

Now, as we stand on the brink of a new era in technology, I find myself reflecting on how far we have come. Tools like ChatGPT represent a revolution in written expression, democratising the ability to articulate thoughts and ideas in ways that were once unimaginable for someone like me. Generative AI is not just a tool; it’s a lifeline, offering a level of accessibility and empowerment that has the potential to change lives.

Also Read: Is generative AI the game-changer for productivity?

For individuals with dyslexia, the ability to communicate effectively has often been a challenge, one that can lead to frustration and self-doubt. But with the advent of generative AI, those barriers are beginning to crumble. It’s a testament to the evolving landscape of communication and a powerful reminder that innovation can indeed make the world a more inclusive place.

A new era of communication

As I continue my journey in the world of coding and technology, I carry with me the lessons learned from my experiences with dyslexia. I am reminded that challenges, while difficult, can also lead to unexpected opportunities. Coding has given me a new language, one that I can wield with confidence and pride. And now, with tools like ChatGPT, I am able to express myself in the written word in ways I never thought possible.

This reflection is not just about my journey, but about the liberating potential of technology for those who navigate the world a bit differently. It’s a celebration of how far we have come, and a hopeful look towards the future, where everyone has the tools to communicate their ideas, no matter the challenges they face.

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Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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Southeast Asia has emerged as a crucial focus for industries aiming to diversify their supply chains in response to US-China trade tensions and sluggish growth.

This diversification has benefits for Singapore as it continues to have more companies from Microsoft, Google to Rolls-Royce and TikTok as well as Shein set up regional headquarters in Singapore, which is seen as a stable base amid geopolitical headwinds. 

The semiconductors industry in Singapore has also reached its peak; Singapore has become the largest production hub outside the United States for US firms like Applied Materials and Micron.

However, with supply chains constantly being disrupted, Singapore needs to focus on technological innovations in the supply chain space. 

Across all industries, AI is being sought after as a critical tool to augment human intelligence and support risk mitigation strategies around these sorts of issues and drive the most intelligent supply chains on the planet. And with businesses  more vulnerable to disruptions than ever before it’s never been more needed.  

In fact, a report by IDC states that by 2026, 60 per cent of the top 2000 companies will use generative artificial intelligence (Gen AI) tools to support core supply chain processes.

AI technology isn’t simply a plug-and-play solution, however. To get the most out of AI,  companies need to abide by a few guiding principles.

AI should augment humans

The achievements of AI in the past couple of years are nothing short of incredible, which is why it’s easy to forget the things that machines cannot provide, which are called the three C’s: context, collaboration and conscience. 

Models cannot derive meaning from context, critical in so many areas of the supply chain, nor can they work together to solve problems, including addressing issues like sustainability or human rights in supply chains.

This is why AI should augment humans. The most powerful combination is for humans and AI to work together, a belief reflected in a Workday survey of decision-makers, 93 per cent of whom believe in the importance of keeping the human in the loop when AI is making significant decisions.

Concurrency and AI can transform supply chain management

Supply chains connect many functions across a company and beyond, which is why optimising one link doesn’t optimise the entire chain. For example, AI can greatly increase the accuracy of forecasts, but we want more than highly-efficient silos. The power of AI on its own is not enough.

Also Read: Leveraging AI and ML in supply chain management for smarter decision making

The real breakthrough is not from AI but with concurrency, which integrates AI in the workflow to align decision-making across the supply chain for faster response. 

We want AI for its ability to predict with greater precision, speed, and elegance, and we need concurrency to connect supply chains for better, faster response, no matter what the conditions are. 

The bottom line is AI embedded in concurrency leverages predictions while absorbing the volatility we cannot predict from the inevitable disruptions our supply chains will always face.

The power of AI must be democratised 

For AI to realise its potential, everyone must be able to use it. We will always need experts to explore new ways to apply AI, but empowering businesses to adopt it themselves is crucial to realising its true power within the supply chain industry. 

For this reason, the best solutions are the ones which don’t require technical proficiency in AI or data science in order to use in your day-to-day role.

If solutions are designed for someone with supply chain context and business knowledge, they can “consume” the results of a model without knowing how to build it. Democratising AI in this way ensures its use, so choose to work with a provider who allows you to start from where you are and evolve.

AI solutions are not exactly black and white

Many AI solutions come in a black box that even data scientists struggle to unpack. This is bad for visibility, but it can also be bad for adoption; businesses are ultimately responsible for their forecasts and, if they can’t explain how an AI platform is helping them to make their forecasts, they might think twice before trusting it. 

In fact, researchers have found that humans are more forgiving of what they perceive to be error on the part of fellow humans than they are from machines, a trait that can lead to them to develop “algorithm aversion”.

 One approach to overcoming this aversion is state-of-the-art techniques that make black box AI models more understandable. For example, explainability techniques such as feature attribution methods can be used in demand sensing to help a planner see how adding a signal like weather affects predictions. 

Creating AI solutions that we can understand goes hand in hand with democratisation and, ultimately, will help improve adoption across the supply chain industry.

In conclusion

It’s clear that AI is transformative for the supply chain, and it’s fascinating to envision an industry augmented by this exciting technology. 

As we ramp up our use of AI, though, we need to remember that the trick to getting the most out of it is by adopting a human-centred approach. When AI is embedded across the end-to-end supply chain, expertly fusing the best techniques available, we can reimagine what is possible in our supply chains.

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Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on Instagram, Facebook, X, and LinkedIn to stay connected.

Image credit: Canva Pro

The post How companies are using AI to prevent supply chain disruptions? appeared first on e27.

e27 has been nurturing a supportive ecosystem for entrepreneurs since its inception. Our Contributor Programme offers a platform for sharing unique insights.

As part of our ‘Contributor Spotlight’ series, we shine a spotlight on an outstanding contributor and dive into the vastness of their knowledge and expertise.

In this episode, we feature Ivy Nhi Chau, CEO and Founder of Ivy+Partners, a culture-focused PR firm in Vietnam. With nearly a decade of experience, she leads a team delivering integrated communication campaigns for local and international brands.

Thoughts, goals, and journey

Before founding Ivy+Partners, Chau held leadership roles in PR at leading media publications in Vietnam, including YAN, Vietcetera, and other regional PR firms, where she gained extensive experience in media engagement and partnerships. During this time, she noticed a recurring challenge among Vietnamese startups and foreign businesses: the need for accessible, affordable, and tailored PR solutions for market entry and expansion, which inspired her to establish Ivy+Partners.

“My professional goal is to position Ivy+Partners as the go-to PR partner for a diverse range of clients, from established corporations to emerging startups, from business leaders to creative artists,” she said. “We aim to make PR more accessible, offer customised packages, and, most importantly, dispel common misconceptions that PR is complex, expensive, and manipulative. Our goal is to help brands create real impact in their community and business through the power of PR.”

“On a personal level, I’m driven to change how the traditional PR landscape works by fostering a deeper understanding of communication’s power. My vision is to support as many people in need of PR as possible, creating shared value for all stakeholders involved,” she added.

Chau’s expertise lies in Communications. In recent years, she has observed a rapidly growing ecosystem of startups in Southeast Asia, along with an increasing demand for effective communication strategies. Traditionally, many believe that PR is only necessary at specific stages of business growth—such as launching a business, entering a new market, or reaching maturity. However, Chau emphasises that startups need PR at every stage, as communication is a continuous and evolving process.

She remarked, “The field of Communications has become incredibly diverse, encompassing online and offline strategies, social campaigns, PR initiatives, influencer marketing, video production, personal branding, and many more. With the rise of tools like AI or virtual events, the industry is constantly evolving, requiring professionals to continually update their skills and adapt to the new landscape.”

The driving force

“My passion for reading and writing runs deep,” she said. “You might be surprised to know that one of my first jobs was as a Content Writer at a media company and an Editor Intern at a fashion magazine. Over time, I’ve become more connected to the tech startup community, and I understand the critical need for accessible and practical industry news and information. By contributing to e27, I aim to connect with like-minded individuals to share, learn, and spread valuable insights to the community.”

Advice for budding thought leaders

Juggling too many things?

Chau believes that balancing requires reflecting, breaking down, and rewarding:

• Focus on working smarter, not harder. Identify areas for improvement.
• When faced with a huge goal or a demanding plan, break it down into manageable pieces.
• Spend 30 minutes at the beginning of the day to organise your to-do list; it will save you hours of struggle later. She usually breaks it into: urgent tasks, tasks that need focus-time work by herself, teamwork tasks, new ideas… And once the plan is set, try to stick to it without delay or compromise.
• Give yourself small rewards to stay motivated.

Staying in the loop

“As a communicator, staying informed about my industry is essential to my daily routine,” Chau said. “I regularly follow relevant media outlets, social media channels, and key opinion leaders to keep my knowledge current. It’s crucial to view issues from multiple perspectives and listen to other audiences and the community. In today’s world, anyone can be a valuable source of information and inspiration.”

For staying informed, she recommends:

• PRWeek: Offers comprehensive coverage of PR trends, campaigns, and best practices.
• The Drum: Provides news, opinion pieces, and case studies on PR, digital marketing, and brand strategy.
• Marketing Interactive: Focuses on news and insights in marketing, including PR, within the Asia-Pacific region.
• For additional industry insights, she suggests checking reports by DecisionLab.

“Everything is content, and everyone can be a content creator!” Chau concluded. “We’re living in a golden age of content creation where every experience or idea has the potential to engage others. You don’t need to be a professional to create meaningful content; your unique perspective is valuable. With the tools and platforms available, don’t be afraid to share your voice and connect with others—you never know who you might inspire.”

Take a look at her articles here for more information and perspectives on her expertise.

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Are you ready to join a vibrant community of entrepreneurs and industry experts? Do you have insights, experiences, and knowledge to share?

Join the e27 Contributor Programme and become a valuable voice in our ecosystem.

The post Ivy Nhi Chau: The CEO making PR accessible and impactful in Vietnam and beyond appeared first on e27.

Dear reader,

Despite ongoing challenges, ASEAN angel investors remain optimistic about the region’s startup ecosystem, as revealed in AngelCentral’s annual survey.

The report highlights how investors recognize the inherent risks of the landscape, such as high failure rates and liquidity concerns, but maintain faith in long-term growth prospects over the next five to ten years. This optimism is demonstrated by a focus on diversification, with nearly three-quarters of investors spreading their capital across multiple asset classes to mitigate risks.

Interestingly, while funding for technology startups has dwindled in recent years, many angel investors have scaled down their investment sizes rather than retreating. A notable shift in ticket sizes—most now between US$10,000 and US$20,000—reflects caution amid the economic uncertainty.

Despite the high-risk nature of angel investing, many investors are driven by non-financial motivations, with 70% lacking a defined investment strategy.

While the overall performance varies, with only 11.1% achieving returns above 3x their investment, the continued optimism among these angels signals a long-term belief in the region’s innovation potential.

As new investors enter the market, the startup ecosystem in ASEAN is likely to see sustained support and evolution, even in turbulent times.

Sainul,
Editor.

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NEWS & VIEWS

ASEAN angel investors optimistic despite startup failures: survey
Nearly three-quarters of angel investors (74%) surveyed by AngelCentral indicated that they spread their capital across three to four asset classes to reduce risk; The survey polled more than 70 angel investors in ASEAN.

Gojek to exit Vietnam market
The Indonesian ride-hailing and delivery company will stop operating in Vietnam starting Sept 16 after 6 years in the market; The decision aims to strengthen business operations and aligns with the Gojek’s long-term growth strategy.

Singapore’s Smartkarma acquires commodities alternative data platform Helixtap
Integrating Helixtap’s specialised insights and analytics will enable Smartkarma to deliver enriched data offerings and enhanced market intelligence into commodities, as well as the related and fast-growing global EV market.

Filipino consumer finance app BillEase raises Series C funding
The investors are The Rise Fund and Burda Principal Investment; BillEase offers personal loans, e-wallet top-ups, prepaid load, gaming credits, bill payment, a BNPL service and deals from 10K+ merchants.

Bateriku lands US$7.4M investment to provide connected roadside assistance in Malaysia
The investors are KWAP, Gobi Partners, SBI Capital, and VentureTECH; Bateriku’s network includes nearly 200 Pitstop outlets across Malaysia and its first international outpost in South Jakarta, Indonesia.

Telegram quietly enables users to report private chats to moderators after founder’s arrest
The messaging app, which serves nearly 1B monthly active users, has long maintained a reputation for minimal supervision of user interactions; It’s unclear how, and whether, this change impacts Telegram’s ability to respond to requests from law enforcement agencies.

Malaysia’s Kenanga picks 8% stake in Singapore’s alternative lender Helicap
The collaboration will integrate Helicap’s strengths in private credit with Kenanga’s operational capabilities; Helicap has raised SGD20M in paid-up capital and deployed almost SGD500M worth of capital with its in-house data analytics expertise.

Malaysia’s Cradle, Invest India partner to boost startup ecosystem of both countries
This alliance seeks to strengthen the collaboration between tech startups in both nations, leveraging India’s flagship Startup India program to encourage innovation and entrepreneurship.

TailorTech bags funding for its off-grid power management solution
Antler is the investor; TailorTech has developed an integrated smart power management solution designed to optimise the use of generator sets.

Lokatani secures funding to empower hydroponic farmers in Indonesia
The investors are AsiaPay Capital and Jakarta Ventura; Lokatani utilises IoT technology, an inventory management system, and hydroponic methods to produce premium vegetables.

FEATURES & INTERVIEWS

Navigating global markets: Inside SleekFlow’s strategy for scaling conversational AI
This interview with SleekFlow CEO Henson Tsai explores their global expansion strategy, AI-driven innovations, and the impact of recent funding.

Unlocking growth: How Zed aims to shape the future of digital banking in the Philippines
Zed offers a next-generation credit card specifically tailored for young, high-income individuals with limited credit histories.

Lawdify revolutionises legal workflows with AI-driven tools to alleviate lawyer workload
Lawdify is making significant strides in the legal tech industry, focusing on high-profile and reputable dispute teams across major legal hubs.

THOUGHT LEADERSHIP

Why startups should prioritise brand reputation from day one
Startups need a strong communications strategy to build brand reputation, ensuring credibility with investors and long-term success.

How SkorLife uses Gen AI to reduce customer service costs by 50 per cent
Skor aims to enhance the financial well-being of millions across Indonesia by continuing to collaborate with regulatory bodies and financial institutions.

The transformation of chatbots: From rule-based robots to conversational companions
The evolution of chatbots into AI-powered agents using LLMs is transforming customer experience and driving industry benefits.

Prevenotics: Pioneering a cancer-free future through AI-powered early detection
Prevenotics is pioneering a future where technology enables early detection, effective treatment, and prevention of pre-cancer.

What led to UAE becoming a major tech hub?
The UAE’s tech initiatives have fueled the success of startups, solidifying the country’s reputation as a leading tech hub.

The timeless wisdom of patience in investing: A conversation with Mohnish Pabrai
Patience and gradual growth in expertise are essential for long-term investment success, as exemplified by Warren Buffett and Charlie Munger.

FROM THE ARCHIVES

Climate tech startups can play a role in helping SMEs bridge sustainability, digital transformation: Paessler
The major issue lies in the fact that businesses view sustainability and digital transformation in silos and not as intertwined.

How Flexxon aims to solve AI’s cybersecurity problem through hardware-focused approach
Flexxon has developed what it refers to as the world’s first AI-embedded solid-state drive (SSD) for data protection–X-PHY.

Startup pointers: Essentials for aspiring millennial entrepreneurs
The six things millennial entrepreneurs need to know before they step up into the big game in their entrepreneurial journey.

A better way to work: independent doers lead the way
No matter how you’re employed, embracing change is the best way to stay relevant; and independent doers are leading the way, let’s keep up.

How to tackle employee mental health to build a resilient workforce
World Mental Health Day is the perfect opportunity to reflect on how organisations have supported their workforce.

Throwaway gold: How data can tap into the unrealised potential in plastic waste
From data to discarded goods, the plastic waste crisis provides plenty of fuel for an entrepreneur looking to innovate.

How companies can manage data privacy in hybrid and multi-cloud work environments
To tackle data privacy risks in a landscape where workflow automation and cloud environments are intertwined, businesses need to do this.

The state of European tech startup industry –and what Asia can learn from it
The strength of the European tech startup industry lies in its availability of talents and its ability to attract these talents.

US Navy Chief Digital Transformation Officer reveals why most transformations fail
When it comes to digital transformation, Dr Patrick O’Connel highlights the importance of having a steady, strong budget.

4 ways to eliminate pointless tasks from your daily work
Try this process for boosting productivity by reorganizing and reinvigorating how you spend your time with your tasks.

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Image Credit: 123RF.

The post Ecosystem Roundup: SEA’s angels optimistic despite startup failures | Gojek to exit Vietnam market appeared first on e27.