(L-R) Momos co-funders Andrew Liu and Sai Alluri
Momos, a Singapore- and California-headquartered AI-powered customer platform for multi-location brands globally, has announced a US$10 million Series A funding round led by 645 Ventures.
Existing investors Alpha Wave Global and Peak XV and new backers Soma Capital, FJ Labs, Taurus Ventures, and Correlation Ventures also participated.
This round brings the startup’s total investment raised to date to US$17 million.
Founded in 2021 by Sai Alluri and Andrew Liu and a team from Uber, Grab, Microsoft, and Intuit, Momos provides a vertical SaaS platform to power the customer lifecycle for thousands of businesses globally and automates everything with AI.
Also Read: Momos rakes in US$6.5M financing to grow its F&B SaaS platform beyond Singapore
The team sensed an opportunity to use AI to help brands manage their customers seamlessly across multiple locations and partnered with OpenAI. Its platform features customer service, customer experience, and marketing solutions to enable brands to drive insights and elevate customer experiences throughout the customer lifecycle.
“Momos’s partners have millions of customers across their brick-and-mortar locations. They have too many touchpoints and before Momos’s AI, it was impossible to manage the m across channels. Momos brings everything in and automates the entire customer lifecycle at each location so our partners can save time and drive more repeat customers,” said co-founder and CEO Sai Alluri.
Momos works with thousands of businesses globally, including Shake Shack, Baskin Robbins and Guzman y Gomez, and is live in 10 countries across North America, APAC, and the Middle East. Its partners range from local brands with a few outlets to multinational businesses with thousands of locations.
“There are millions of brick-and-mortar businesses globally, but existing tools are just not built to solve problems at each location,” said Mendy Yang, Senior Associate at 645 Ventures. “Momos has built this true ‘compound startup’ and is the all-in-one customer platform for multi-location brands.”
In 2021, Momos raised US$6.5 million in a seed funding round co-led by Peak XV and Alpha Wave Incubation.
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