With e-commerce sales across SEA set to reach around $90 billion this year, we spoke to Alex Lin, Managing Director of Lalamove Singapore, to discuss the company’s evolution over the years and explore how Lalamove is enabling businesses to manage their logistic processes smoothly and maximise productivity.

Offering same-day delivery for personal and business users

Founded in 2013 and launched in Singapore 2014, Lalamove has since impacted various industries such as e-commerce, retail, wholesale, events, and F&B. One of the key sectors where Lalamove helps merchants meet the ever-evolving consumer demands quickly and efficiently, is e-commerce.

According to a 2021 Facebook and Bain report, over 32 per cent of Southeast Asian consumers switched between online commerce websites to secure faster delivery time. “Consumer needs and expectations are constantly evolving, particularly in the post-pandemic world. Consumers nowadays expect faster and more reliable logistics support for their online purchases,” said Alex.

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This is where Lalamove is stepping up to create a robust ecosystem of on-demand same-day delivery connecting thousands of merchants with millions of customers on the ground. With its various in-app features, Lalamove enables businesses to manage their logistic processes efficiently and aims at helping them maximise their productivity.

By leveraging Lalamove’s last-mile same-day deliveries, businesses can keep up with changing consumer demands and are thus able to build brand loyalty in the long run. With Lalamove as a partner, businesses can reduce high operational costs and fixed overheads such as vehicle purchases and employee payroll. This, in turn, allows forward-looking e-commerce companies looking to expand across the region the ability for faster business growth and scalability.

Emerging trends and increasing demands

Speaking on the current e-commerce and delivery landscape in Asia, Alex shares, “e-commerce is an ever-growing and rapidly changing industry. The industry emerged as a lifeline during the pandemic to help businesses stay afloat while also providing a platform for them to thrive and scale. Today, in the face of fierce competition, the delivery sector has become a make-or-break factor for businesses seeking to fulfil their services and win over customers.”

As delivery is the final and most memorable physical touch point between a customer and a business, this is where an optimal business delivery service provider becomes vital.

Through Lalamove’s API integrations and e-commerce plug-ins, they have been helping businesses automate their delivery workflows and simplify ordering processes for merchants. This enables new businesses to launch their e-commerce stores seamlessly and effectively.

By providing a variety of business solutions such as a wide selection of vehicles, multi-stop delivery, API integration, real-time GPS tracking, and dedicated account managers to provide recommendations on the best route and services that are tailored to specific needs, businesses are emboldened to stay ahead and channel their efforts on an experience-led customer journey.

Emerging trends in the e-commerce and delivery industries: What’s next?

Lalamove believes that the e-commerce industry will continue to develop in the coming years, which is echoed by reports suggesting that the industry is poised to grow by almost $11 trillion between 2021 and 2025. As such, Alex believes that e-commerce may eventually supplant brick-and-mortar shopping as the primary default shopping method, with businesses that do not adapt to digital transformation possibly suffering long-term consequences.

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Alex shared that further down the road, we may also see more dedicated retail apps, cross-platform integrations, virtual assistants, and personalisation from sellers in the hopes of automating their processes to keep up with consumer demands.

With demands in the e-commerce space rising, demands for delivery services with customisation will also skyrocket. Given the shift in consumer behaviour, consumers are unlikely to give up the option to access their goods faster and more seamlessly, especially when already given access to the right kind of platform that bolsters this. Lalamove helps catalyse this by enabling businesses to work with their API integration systems to digitally transform brick-and-mortar SMEs, providing them with a faster, easier, and more seamless delivery experience.

Lalamove provides holistic logistic solutions for all businesses

As traditional businesses look for the most efficient way to move into e-commerce, they may face several challenges driven by global health pandemics and political tensions. This is where Lalamove can help. Clients will have the ability to adapt to shifts in consumer behaviour, creating an agile business environment that can accommodate different channels. For example, the Lalamove app comes with a route-optimisation function to help businesses intelligently improve their deliveries. By strategically batching delivery orders for multiple locations, the company can help deliver faster and more efficiently.

Lalamove seeks to establish itself as a one-stop solution for logistics in Southeast Asia. As such, the company offers a wide range of delivery vehicles- from motorcycles to lorries. This allows Lalamove to assist with all sorts of orders and to provide the manpower and vehicles for delivering goods of different sizes. For instance, if the business is delivering a small parcel, they would only require a car but if they’re moving furniture, appliances, and the like, Lalamove can provide a large lorry.

Additionally, Lalamove also provides cold-chain delivery for users that require it. This is an end-to-end delivery process that keeps the temperature of a package consistent. 

Helping businesses in Singapore and beyond

To help traditional businesses take the leap towards e-commerce, Lalamove has recently launched a regional campaign, ‘Make A Winning Move’. This campaign aims to encourage businesses in Singapore to use Lalamove’s variety of business solutions, which includes multi-stop delivery, API integration, and a wide range of vehicles for a faster, more efficient, and reliable delivery experience. With these business solutions, businesses are effectively able to save time and reduce operational costs.

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Clients can also sign up for individual accounts and use coupon code LALAWIN to enjoy up to $15 off their first three orders in Lalamove vouchers. Alternatively, companies can choose to sign up for a business account and top up their e-wallet to receive up to 5% bonus credits. These offers are valid until 31st July 2022. Find out more information on the campaign here.

Lastly, with businesses in Singapore striding towards economic recovery in the post-pandemic world, Lalamove is currently onboarding more driver-partners and expanding its cold-chain operations to address the rise in demand for such delivery capabilities. Learn more at https://www.lalamove.com/en-sg/ 

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This article is produced by the e27 team, sponsored by Lalamove

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