Organisations today often struggle with departmental silos and the sprawl of SaaS tools, leading to scattered customer and product information. To stay relevant and competitive, companies must adopt a new approach: building a comprehensive knowledge graph that connects people and work around two important dimensions – customer and product.
As part of e27‘s flagship conference, the Echelon X keynote speech titled ‘Building an AI Agent Workforce’ featured Akanksha Deswal, Engineering Leader at DevRev.
In her keynote speech, Deswal discussed how the knowledge graph converges data from various sources, enabling seamless search and retrieval of information. This integrated data structure also forms the foundation for AI Agents – intelligent assistants that can autonomously perform actions and streamline workflows.
Trained on the knowledge graph and powered by a workflow engine, AI Agents can be programmed to automate tasks, freeing up teams to focus on what matters most. By leveraging AI Agents, organisations can enhance efficiency, improve decision-making, and drive innovation.
Deswal emphasised the transformative potential of AI Agents in revolutionising how businesses operate. By integrating these intelligent assistants into their workflows, companies can not only overcome the challenges of data fragmentation but also unlock new levels of productivity and strategic insight. The future of work lies in harnessing the power of AI to create a more connected, efficient, and innovative business landscape.
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