Respond.io, a Malaysia-based conversational commerce company, has raised US$7 million in Series A funding, led by global VC firm Headline.
AltaIR Capital, Smart Partnership Capital, Sterling Oak Group, and Calendula Ventures also co-invested.
Respond.io will use the funding to continue its push into large enterprises by extending its integration capabilities.
A portion of the money will also go into expanding from its home in Asia to build a presence in the Middle East, Europe, and Latin America.
Respond.io was launched in 2017 by Gerardo Salandra, Hassan Ahmed and Iaroslav Kudritskiy as an omni-channel messaging inbox. It helps businesses leverage this channel and reach their customers directly on WhatsApp, Facebook Messenger, LINE, Viber, Telegram, and WeChat from a centralised dashboard.
Also Read: How SMBs can use conversational commerce to boost year-end sales
On top of that, the platform provides flexible automation via workflows — you can build chat menus, drip campaigns, internal pipelines, and invoke external actions. Managers can quickly pick up on any conversation and notice if any have been dropped. In turn, clients can enjoy competent and swift responses to solving their problems.
The company claims that over 10,000 companies in 86 countries use the platform, including Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo use respond.io. “We process over 140 million messages monthly,” said CTO Ahmed.
Its revenue claims to have grown 25x since the previous round.
‘The latest wave of digital commerce innovation was pioneered by small brands using Instagram. It uses social commerce to drive buyers onto tailor-made social accounts and enables consumers to accelerate their purchase decisions through WhatsApp & other messengers,” said CEO Salandra. “We’ve built a platform that enables multi-national brands to deploy that highly innovative strategy at a scale of a million conversations per day across dozens of teams.”
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