Thomas Laboulle, Founder and CEO of Toku
Singapore-headquartered cloud communications provider Toku has announced the completion of its US$5 million Series A extension round, bringing its total funding to US$10 million.
The new round was co-led by Delivery Hero Ventures and Malaysia’s OSK Ventures, with participation from Betatron Venture Group.
The startup will use the fresh money for APAC expansion and establish a local presence in Malaysia, Indonesia, Hong Kong, Vietnam, South Korea and the Philippines. It also aims to double its total headcount to 200 by 2024.
Toku creates bespoke cloud communications and customer engagement solutions. It combines local expertise, regional in-country infrastructure and global reach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communications solutions.
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The company works with leading regional brands, such as foodpanda, Gojek, Lenskart, Decathlon, and JCDecaux.
Toku claims it recorded a compound annual growth rate (CAGR) of 128 per cent over the past four years. The company is closing in on half a billion customer interactions processed annually across 17 markets in APAC.
Thomas Laboulle, Founder and CEO, Toku, said: “As the APAC digital economy continues to mature, customer experience has emerged as a key differentiator and a major driver of value for businesses.
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