When non-renewable resources (such as minerals) are extracted and processed for insulation, it damages habitats and raises greenhouse gas emissions. Similar to this, energy-intensive energy sources sourced from fossil fuels provide significant amounts of carbon dioxide emissions, aggravating climate change.

While inappropriate insulation disposal and a lack of recycling choices cause environmental challenges and waste management problems, the production of foams and synthetic insulation uses blowing agents that generate strong greenhouse gases. I think the sector should emphasise energy-efficient production processes, sustainable sourcing, and increased recycling programs to address these issues.

Adopting eco-friendly insulation can benefit many industries, including cold chain, construction, energy, and more. 

Cold chain

By using environmentally friendly insulation, the storage and transportation of temperature-sensitive pharmaceutical and food products stand to benefit significantly.

First off, using materials with strong heat resistance boosts energy efficiency, cutting down on operating expenses. Additionally, good insulation guarantees dependable temperature regulation, protecting the effectiveness of expensive goods.

The industry can lower its carbon footprint and adhere to sustainability objectives by using eco-friendly insulation created from renewable resources. Cost reductions are achieved through reduced energy use and operational costs for things like freight and cooling systems. 

Construction

Adopting environmentally friendly insulation would have a number of advantages for the construction industry. One is a reduction in the amount of energy used for heating and cooling due to heat transfer and air leakage. This results in lower energy costs and a smaller environmental effect.

High-performance insulation also makes living and working spaces more comfortable and healthy by maintaining superior indoor air quality, improving thermal comfort, and reducing noise transmission.

By making buildings more durable and lowering maintenance requirements and waste production, these materials help construction projects adhere to sustainability certifications, satisfy legal requirements, and meet the expanding market demand for environmentally friendly structures. 

The future of insulation: Unveiling the power of Aerogel

A cutting-edge insulating material known for its remarkable qualities, aerogel’s distinctive nanoporous structure consists mostly of air or gas. This framework has an extraordinarily low density and comprises a three-dimensional network of connected solid particles. 

Aerogel represents a significant improvement over current insulation materials for several reasons. The first is that it has a very low thermal conductivity thanks to its nanoporous structure, which efficiently reduces heat transmission for improved thermal insulation. The light weight and thinness of aerogel are another benefit.

Aerogel is remarkably effective as an insulator but is also exceedingly light and can be produced in a variety of shapes. This high quality gives it adaptability for a range of applications, including electronics, transportation, aircraft, and building. Additionally, the structure of the material confers considerable moisture resistance, reducing the risk of moisture-related damage. 

Also Read: Biotech is set to push new frontiers in precision oncology therapeutics

In addition, aerogel has a remarkable ability to withstand fire and extremely high temperatures without losing its structural integrity. It can be created utilising recycled materials and produced from abundant, renewable resources like silica obtained from sand, which would align it with sustainability objectives.

Applications spanning different industries

Aerogel’s exceptional thermal insulation performance, lightweight nature, versatility, moisture resistance, fire resistance, and eco-friendliness make it a highly desirable choice for a wide range of applications in industries where long-term reliable insulation, space savings, and energy savings are critical. 

Aerogel applications include thermal runaway prevention in Lithium-ion batteries in the electric vehicle industry, fire-resistant and thermal insulation coating, pipeline insulation in energy infrastructure, oil and gas, marine, aerospace, and automotive industries, thermal apparel, light-weight and thermally insulating concrete/cement foam, render/plaster, and daylighting applications in the construction and building industries.

Global megatrends calling for innovation in insulation sectors

Sustainability and environmental awareness

Growing environmental awareness and the urgency to address climate change have increased the demand for sustainable solutions across industries. Buildings and infrastructure are increasingly being scrutinised for their carbon footprints and environmental impact. Premium eco-friendly insulation supports these goals by providing energy-efficient and environmentally responsible alternatives.

Energy efficiency and green building standards

Energy efficiency has become a critical factor in construction and design. Green building codes encourage the use of insulating materials that improve energy efficiency and prevent heat loss or gain. Premium eco-friendly insulation products exceed these exacting standards by delivering superior thermal insulation and contributing to energy-efficient building envelopes.

Net-zero and low-carbon initiatives

The global transition to net-zero and low-carbon economies has increased demand for insulating solutions that help to conserve energy and reduce greenhouse gas emissions. Premium eco-friendly insulation is critical to meeting energy efficiency goals and reducing the carbon footprint of buildings and infrastructure.

Health and indoor environmental quality

Because of the rising emphasis on occupant health and well-being, there is a greater demand for insulating materials that prioritise indoor environmental quality. Premium eco-friendly insulating products frequently have low volatile organic compound (VOC) emissions and reduce the discharge of dangerous compounds, thereby improving indoor air quality and creating better living and working environments.

Urbanisation and infrastructure development

Rapid urbanisation and infrastructural growth need the use of environmentally friendly building materials, such as insulation. Premium eco-friendly insulation meets the demand for efficient and ecologically conscious construction techniques as cities grow and new structures are developed.

Also Read: Life in plastic, it’s not fantastic: Unearthing the solutions (Part 3)

Green policies that don’t hit your bottom line

Businesses can embrace green policies without jeopardising their financial success by using solutions that promote sustainability while also delivering cost savings and commercial benefits. Here are a few ideas:

Energy efficiency

Improving energy efficiency has the potential to cut operational expenses considerably. Energy audits can be performed by businesses to identify areas of energy waste and adopt actions such as improving lighting systems, establishing smart energy management systems, and optimising HVAC systems. Energy-efficient measures not only reduce environmental effects but also save money in the long run.

Waste reduction and recycling

Trash reduction and recycling programs can reduce trash disposal expenses while also potentially generating cash through recycling initiatives. Businesses may reduce garbage transported to landfills, conserve resources, and improve their environmental performance by employing effective waste management procedures.

Supply chain optimisation

Collaboration with sustainable suppliers and the use of green procurement strategies can improve the supply chain’s sustainability. Businesses can decrease environmental risks, improve their reputation, and contribute to overall sustainability goals by selecting suppliers who share their environmental values.

Product innovation and sustainable design

Integrating sustainability into product development and design can result in competitive benefits and increased customer appeal. Businesses may meet consumer demand for sustainable solutions and differentiate themselves in the market by designing products with eco-friendly materials, energy efficiency features, and recyclability.

Employee engagement and education

Encouraging staff engagement and providing sustainability education can help to develop an organisational culture of environmental responsibility. Employees can share their ideas for green initiatives, energy conservation, and trash reduction. Employees who are engaged are more likely to support and implement green policies, resulting in better sustainability outcomes.

Government incentives and grants

Many governments offer incentives and rewards to enterprises that embrace environmentally friendly practices. Investigating and utilising these programs can assist in offsetting initial expenses and making green efforts more financially viable.

By implementing these strategies, businesses can adopt green policies while realising cost savings, operational efficiencies, improved brand reputation, and enhanced competitiveness. The integration of sustainability into core business practices can be both financially and environmentally beneficial, enabling businesses to thrive in a rapidly changing landscape that prioritises environmental responsibility.

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Image credit: Canva Pro

This article was first published on June 19, 2023

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AI Leapfrog: Build an AI-first Tech Ecosystem for a Global Competitive Advantage

At Echelon Philippines 2024, a panel discussion titled ‘AI Leapfrog: Build an AI-first Tech Ecosystem for a Global Competitive Advantage’ brought together experts from various industries to explore the transformative potential of artificial intelligence.

Moderated by Bianca Cruz, Co-Founder of 10xme Academy and Co-Lead of Web3 Metaversity at YGG Pilipinas, the session featured insights from Francis Adrian Viernes, Assistant Vice President-Chief Data Scientist Head of Data Analytics/Data Science at Megaworld Corporation; Henry Isaac, APJ Lead, Alliances and Strategic Partnerships at DataStax; Kevin Quah, CEO and Co-Founder of Tictag; and Charles Rim, General and Founding Partner at Access Ventures LLC.

The panel emphasised the need for a collaborative AI ecosystem involving startups, established tech companies, academia, and government entities. Cruz highlighted her work in up-skilling individuals for AI-related roles through 10x Me Academy. Rim discussed AI’s role in improving startup efficiency and redefining team structures.

Also Read: Echelon Philippines 2024: The funding landscape for Filipino startups

Isaac underscored the transition from AI experimentation to full-scale production, while Quah shared how Tictag’s mobile-first platform democratises data collection for organisations of all sizes. Viernes elaborated on Megaworld’s use of AI in innovative applications such as accident detection and efficient township management.

The speakers agreed on the importance of fostering public-private partnerships, creating innovation hubs, and forming AI consortiums to accelerate AI adoption. They also stressed continuous education and collaborative efforts to ensure that AI drives global competitiveness while benefiting society broadly, addressing potential concerns such as job displacement.

This discussion showcased how building an AI-first ecosystem can position the Philippines as a global leader in technological innovation.

Watch the session video above to learn more about these insights and the strategies shaping the future of entrepreneurship.

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The post Echelon Philippines 2024: Building an AI-first tech ecosystem for global competitive advantage appeared first on e27.

Technology is changing the game for traditional business models. Whether it’s streamlining logistics or creating personalized customer experiences, tech innovation is making businesses more efficient, scalable, and ready for massive growth. In this exciting environment, the Hong Kong Science and Technology Parks Corporation (HKSTP) is playing a key role. In fact, HKSTP is driving innovation and supporting businesses in their transformation journey. Through its Elite Programme, HKSTP helps fast-growing tech ventures scale. It provides the tools, resources, and support they need to launch impactful, market-ready solutions with global potential.

To highlight the achievements of its Elite companies, HKSTP hosted the Elite Global Inno Day on 14 November. Over 200 partners and investors joined the event. 17 of the Elite companies participated in the Elite Innovation Pitch. They presented their cutting-edge technological innovations and business strategies to corporate partners, potential investors and channel partners. It showcased HKSTP’s commitment to building a dynamic innovation ecosystem in Hong Kong, including extensive support for the portfolio companies. As a result, it sparked collaborations that push the boundaries of technology and drive real-world change.

Catalysing transformation with HKSTP’s Elite Programme

HKSTP’s Elite Programme has been a game-changer for high-growth tech startups, acting as a springboard to help them reach their full potential. Launched in 2019, the HKSTP Elite Programme has supported a total of 42 companies in expanding beyond Hong Kong, helping them become unicorns and public-listed companies. By offering everything from top-notch infrastructure and funding to global connections and talent support, the programme gives these ambitious ventures the tools they need to thrive while building bridges for international collaboration.

Eric Or, Acting Chief Corporate Development Officer of HKSTP, said, “As the largest innovation and technology (I&T) ecosystem in Hong Kong, HKSTP continues to foster the success of innovation-driven tech ventures through our Elite Programme.” The programme is helping them thrive, grow, and, ultimately, achieve their global ambitions, generate significant global impact, and attract international talent to Hong Kong. This also reinforces Hong Kong’s status as a global I&T and talent hub.

Today, the 24 active Elite companies boast a combined valuation of USD 2.67 billion, with a global presence spanning 16 markets across six continents. Further, 11 of them are now “centaurs,” with each generating at least USD 100 million in annual recurring revenue. The journey of three of these companies, Spaceship, Jumppoint, and PressLogic, showcase how HKSTP’s Elite Programme is catalysing business transformation.

Spaceship: Simplifying global logistics and empowering e-commerce 

“Our mission is to disrupt and simplify the e-commerce merchants’ shipping experience. Whether they are small businesses or global enterprises, we provide a one-stop solution for logistics,” shared Spaceship co-founder Chilam Lam. Spaceship began in 2020, initially focusing on personal shipping services. Over the years, the company has evolved to meet the needs of e-commerce merchants by providing a platform that consolidates logistics operations. They offer standardized features globally, but they also localize based on client needs.

Spaceship’s strength lies in its deep integration with popular e-commerce platforms such as Shopify, Magento, and Bigcommerce. Through Spaceship’s SaaS solution, businesses can automate logistics processes, customise shipping rules, and manage real-time data across channels. Participation in the HKSTP Elite Programme has been instrumental in Spaceship’s growth. The programme’s funding and resources enabled the company to accelerate R&D for proprietary technologies. With the programme’s support, Spaceship enhanced its ability to offer tailored, scalable solutions to meet the diverse needs of its clients.

Chilam explained how the programme facilitated globalisation efforts: “We didn’t have a presence or connections in many regions. The Elite Programme helped us establish relationships in areas like Singapore, China, and the U.S., speeding up our ability to launch and scale.” Spaceship is now poised to expand its fulfilment network to over 30 countries by 2025, continuing its mission to simplify logistics for businesses of all sizes.

Jumppoint: Revolutionising logistics with advanced technology 

Similarly, the Elite Programme accelerated Jumppoint’s rapid growth. Founded in 2020 by Samson Ho, the company’s innovative approach connects logistics services providers like driver partners, airline partners, cross-border trucking partners, and warehouse partners. As a result, it enables seamless global warehousing and delivery for businesses of all sizes. “Our mission is to lower the logistics cost for e-commerce and supply chain merchants, so everyone can sell products easily to the world at a very low cost,” said Ho during a recent interview. Jumppoint is a trailblazer in the asset-light logistics industry, with a sharp focus on cross-border e-commerce.

HKSTP Elite Programme has helped the company strengthen its technological infrastructure and forge strategic partnerships with investors, clients, and ecosystem partners. Through the programme, Jumppoint has enhanced its ability to address emerging trends in global supply chains. “The Elite Programme has been instrumental in connecting us with venture capital, government authorities, and other tech startups,” said Ho. “It’s not just about funding; it’s about creating an ecosystem where businesses like ours can thrive by working together.”

Ho further noted that they see growing opportunities in emerging markets like Southeast Asia, the Middle East, and South America. Jumppoint’s innovative approach, combined with the support of HKSTP’s Elite Programme, positions it as a leader in logistics technology. With its ability to adapt to market trends and a strong commitment to sustainability, Jumppoint is set to redefine cross-border e-commerce logistics in Asia and beyond. 

PressLogic: Make Marketing Great Again through social media, AI, and data

HKSTP’s Elite Programme doesn’t just support pioneers in logistics. Another company that’s part of its programme is PressLogic. It stands at the forefront of the global ad-tech ecosystem, combining cutting-edge social media strategies, artificial intelligence (AI), and advanced data analytics to empower brands worldwide. With a network of over 14 million social media followers, PressLogic has become a trusted partner for over 500 brands. These brands range from beauty and FMCG to banking and finance, F&B to telecommunications, and technology to government sectors.

“Our ecosystem integrates diverse dimensions of ad-tech, creating a seamless platform for content marketing, social listening, and AI-driven insights,” said Founder and CEO Ryan Cheung. The company has been able to reduce client costs by up to 70% while achieving impressive campaign results.  This included generating $50 million in sales for a property client. This focus on AI innovation ensures that PressLogic remains ahead of the curve in the rapidly evolving ad-tech landscape.

The HKSTP Elite Programme has played a pivotal role in PressLogic’s continued growth and global expansion. “The Elite Programme has significantly enhanced our profile, connecting us with strategic partners and providing funding opportunities,” shared Cheung. Recently, the company secured USD$5 million funding with the participation of HKSTP Capital. This allowed it to scale its ad-tech solutions and diversify its offerings. PressLogic is now focusing on strengthening its presence in markets like Singapore while exploring opportunities in Europe and the U.S. “With HKSTP’s support, we are confident in our vision to become a top-tier ad-tech player in Asia and beyond,” Cheung stated.

Cultivating a thriving tech talent ecosystem in Hong Kong

The success of HKSTP’s Elite Programme highlights the organisation’s dedication to building a vibrant ecosystem where technology, talent, and innovation come together. By providing top-notch support—like funding, infrastructure, and strategic partnerships—HKSTP helps high-growth tech companies scale up while boosting Hong Kong’s reputation as a global innovation hub. And it’s easy to see HKSTP’s impact through the stories of companies like Spaceship, Jumppoint, and PressLogic.

Moreover, 12 Elite companies are led by multinational management teams, and all Elite companies have committed to creating over 1,200 job opportunities in Hong Kong during the 3-year programme period. Looking ahead, HKSTP is all about making Hong Kong a go-to destination for global innovation. By backing companies that are shaping the future with transformative solutions, HKSTP is paving the way for a tech-driven world that’s more sustainable and connected. The organisation remains committed to attracting top talent and fostering partnerships that blend local expertise with global opportunities, creating a future where technology truly enhances lives.

HKSTP invites forward-thinking business leaders, partners, and customers to connect! Guidance will be provided for those eager to delve into collaborative, technological, and business pursuits in tech innovation. Contact HKSTP here.

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This article is produced by the e27 team, sponsored by HKSTP

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Reach out to us here to get started.

Featured Image Credit: HKSTP

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Generative AI (GenAI) is transforming industries globally, and ASEAN is no exception. 

With startups leveraging GenAI to enhance productivity, revolutionise healthcare, and redefine customer engagement, the region is poised to become a hub for AI innovation. 

Key sectors such as productivity tools, healthcare, financial services, and education are leading this wave of transformation, creating significant opportunities for startups, enterprises, and investors.

Productivity and business solutions: The backbone of ASEAN’s GenAI ecosystem

Productivity tools are the cornerstone of ASEAN’s GenAI adoption, comprising 26 per cent of all startups surveyed in the ASEAN GenAI Startup Report 2024. These solutions enhance operational efficiency, automate repetitive tasks, and enable smarter business decision-making.

Startups like Singapore-based Kroolo epitomise this trend. Kroolo offers AI-driven project management and workflow automation tools, streamlining team collaboration and boosting productivity. 

Similarly, Malaysia’s Shieldbase uses GenAI to provide secure enterprise search and workflow automation, ensuring data privacy while improving business operations.

These innovations are particularly impactful in ASEAN, where small and medium enterprises (SMEs) form the backbone of the economy. By adopting GenAI-powered productivity tools, SMEs can compete more effectively in the global market, overcoming constraints such as limited resources and high operational costs.

However, challenges remain. Thin productivity gains in ASEAN compared to developed markets, driven by lower workforce salaries, make it difficult for some enterprises to justify replacing manual workflows with AI-based solutions. Despite this, the demand for 

AI tools tailored to local needs ensures continued growth in this sector.

Healthcare and wellness: Personalising care and improving outcomes

Healthcare is another key sector for GenAI in ASEAN, accounting for 13 per cent of startups. The region’s unique challenges, such as limited access to medical services in rural areas, drive the adoption of AI solutions to improve healthcare delivery.

Also Read: The Gen AI evolution and Indonesia’s path to economic transformation

Startups like Thailand’s Meticuly are at the forefront, using GenAI to design personalised medical implants that enhance surgical outcomes. In Singapore, KeyReply provides AI-powered virtual assistants that automate healthcare workflows and enable personalised patient care.

These solutions demonstrate the potential of GenAI to address critical healthcare gaps, such as improving diagnostic accuracy, streamlining administrative tasks, and enhancing patient engagement.

GenAI also empowers telemedicine innovations, non-invasive health monitoring, and caregiver support. These advancements are particularly important for ageing populations in Singapore and Thailand, where personalised and accessible healthcare is a growing priority.

Despite the sector’s potential, barriers to adoption include regulatory challenges, the need for extensive datasets, and concerns about data privacy. Startups must navigate these issues carefully while ensuring compliance with local laws and maintaining public trust.

Financial services: Automating and optimising the future of finance

The financial services sector is undergoing a transformation, with GenAI driving automation, personalisation, and enhanced decision-making. This sector accounts for 13 per cent of GenAI startups in ASEAN, reflecting strong demand for innovative solutions in areas like accounting, insurance, and investment.

Startups like Singapore-based Bluesheets are leading the charge by automating financial data workflows, enabling businesses to increase operational efficiency. Similarly, AI-powered trading bots and personalised insurance products are emerging as key applications, providing consumers and businesses with tailored solutions.

GenAI’s ability to detect fraud and improve anti-money laundering (AML) processes is another financial game-changer. By leveraging AI, banks and financial institutions can strengthen compliance and reduce risks, which is especially crucial in a region with diverse regulatory landscapes.

Also Read: The rise of generative AI: 6 ASEAN countries leading the charge

However, competition from established players remains a significant challenge. Big Tech companies and global SaaS providers are increasingly integrating AI into their financial services offerings, making it critical for ASEAN startups to differentiate through localised solutions and superior customer experiences.

Edutech: Transforming learning experiences

While accounting for a smaller share of GenAI startups (seven per cent), the edutech sector holds immense potential in ASEAN. GenAI enables personalised and interactive learning experiences, addressing the diverse educational needs of the region’s populations.

Startups like Vietnam’s Dory exemplify this innovation by offering AI-generated flashcards and quizzes tailored to individual learning styles. Other applications include adaptive content creation, virtual tutors, and tools for language learning, which are particularly valuable in a multilingual region like ASEAN.

As governments prioritise upskilling and digital literacy, GenAI-powered edutech solutions can play a crucial role in equipping students and professionals with the skills needed for a rapidly evolving job market. Initiatives like Singapore’s AI Verify Foundation and Vietnam’s collaboration with Google to provide AI scholarships further highlight the importance of this sector.

However, challenges such as unequal access to technology and infrastructure disparities must be addressed to ensure equitable adoption of GenAI in education.

The adoption of GenAI across key sectors in ASEAN is transforming the region’s economic and social landscape. Productivity tools, healthcare, financial services, and education are leading this revolution, showcasing AI-driven innovation’s diverse applications and impact.

These sectors represent immense opportunities for startups to create value, address critical challenges, and achieve sustainable growth. Governments and investors, too, have a vital role in supporting this ecosystem by fostering innovation, ensuring regulatory clarity, and enabling equitable access to technology.

As ASEAN’s GenAI ecosystem matures, the region is set to become a global leader in AI innovation, driving meaningful change across industries and improving lives at scale. 

The journey from innovation to impact has only just begun.

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This article is the second in a series from the ASEAN GenAI Startup Report 2024. GenAI Fund invests in early-stage GenAI startups across Southeast Asia, focusing on growth strategies and exit opportunities. Stay updated with new articles in this series by subscribing and following us on our channels. For more articles, visit: https://e27.co/category/gen-ai-series/.

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Belli, a Singaporean startup building “next-generation” air cargo software for airlines, has won the 2024 FutureTravel Summit Pitch Competition in Barcelona, Spain.

The startup received €330,000 (US$350,000) in grants as part of the competition. In addition, it has won up to US$350,000 in Google Cloud credits, €2,000 worth of Exhibition Booth at the EU-Startups Summit 2025, including three event tickets, and €2.2,000 in one year Guru Plan for Semrush.

Also Read: APX wants to revolutionise logistics in SEA with ‘less-than-truckload’ innovation

Belli was founded by Jeff Pan, formerly Chief Product Officer at AirAsia. He previously led engineering teams for SpaceX, McKinsey, and Booking.

The startup builds air cargo software for airlines, which fly with the bottom of the plane 85 per cent empty. Belli helps airlines manage their end-to-end air cargo operations by replacing their spreadsheets and manual processes with a fast and easy-to-use system.

“Most airlines are stuck using legacy cargo software that was built 20 years ago,” Pan tells e27. “Imagine running a restaurant on pen and paper, and then imagine if you put in a POS that seamlessly handles your accounting, ordering and kitchen orders while also distributing your menu to get you sales from delivery marketplaces (Uber Eats, Grab Food, etc). We do that for airlines for air cargo.”

The firm provides software to the airline on a monthly subscription basis, processes payments in return for a percentage of the transaction and distributes its capacity to marketplaces.

“We’re currently onboarding one new airline customer every month. For now, most of them are small airlines in Southeast Asia, the Middle East, and North America,” he adds.

Belli has previously raised US$500,000 in funding from investors, including Iterative.

Led by Ana Metz, a travel enthusiast with expertise in startups, trend research, and innovation, FutureTravel is a free weekly newsletter for travel professionals that provides insights into the industry’s future. As a sister brand of EU-Startups.com, it actively engages in initiatives and projects focused on travel industry innovations.

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Dear reader,

Singapore’s position as the global leader in AI infrastructure underscores its strategic foresight and robust digital ecosystem. Achieving a top score of 8.91 in Arkance’s study, Singapore sets the benchmark for nations aiming to excel in the AI revolution.

The city-state’s unparalleled venture capital investment of US$14M per US$1,000 GDP reflects its dedication to nurturing AI startups and fostering innovation. With nearly 9 AI specialists per 1,000 LinkedIn members and research output with 31.8% AI-related papers, Singapore demonstrates its ability to cultivate and retain top talent. Its exceptional broadband speed of 305 Mbps and near-perfect cybersecurity score further enhance its appeal as a global AI hub.

South Korea and the UK follow closely, showcasing their own strengths in government technology maturity and cybersecurity. However, Singapore’s holistic approach—integrating funding, talent development, research, and infrastructure—solidifies its leadership.

This achievement highlights the increasing importance of AI infrastructure in driving economic growth and global competitiveness. As AI-powered technologies redefine industries like architecture, engineering, and construction, Singapore serves as a blueprint for nations seeking transformative progress.

By investing in AI ecosystems and safeguarding digital environments, countries can accelerate innovation and position themselves as leaders in the AI-powered future.

Sainul,
Editor.

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NEWS & VIEWS

Singapore beats Korea, UK to emerge global leader in AI infrastructure
Singapore achieved an impressive score of 8.91 out of 10, securing the top spot; The city-state boasts the highest AI venture capital investment per US$1,000 of GDP, reaching a remarkable US$14M.

Apple plans US$1B manufacturing plant investment in Indonesia, minister says
In October, Indonesia banned iPhone 16 sales because it said Apple had not adhered to rules that require phones sold domestically to have at least 40% locally made parts; And this week, the government said it would increase the local content requirement.

Southeast Asian tech startups face funding slump in November
Startups secured US$84.2M in funding across 20 rounds in November; This represents a substantial decline of 66.18% compared to the previous month and a 76.55% drop compared to the same period last year.

KKday lands US$70M funding to bolster M&As in Asia Pacific, AI projects
The investors include Cool Japan Fund, Taiwan’s National Development Fund, and ZUU & De Capital Fund; Recognising Japan’s status as a premier travel destination in Asia, KKday looks to strengthen its position in the country, particularly in the B2C space.

KPay nets US$55M for expansion amid Asia’s fintech slowdown
Apis Partners is the lead investor; KPay plans to expand across key Asian economies, including Indonesia, the Philippines, Malaysia, and Thailand; The firm helps merchants with financial management, business operations, and digital transformation.

FashionValet founders plead not guilty
The charges against Vivy Yusof and Fadzarudin Shah Anuar involve an alleged unauthorized payment of US$1.69M from FashionValet’s account to 30 Maple Sdn in 2018; These funds were reportedly invested by Khazanah Nasional and Permodalan Nasional.

Antler plans to invest around US$25M in 50 Indian startups in 2025
The venture capital firm has invested in 30 startups in 2024 through its maiden $75 million fund; The company’s 2024 investments include Bizup, Meine Electric, Namma Yatri, Keeper, and Cautio.

Indian AI HR startup secures US$4M funding
The investors are Axilor Ventures, AFG Ventures, Bytez Ventures, and Alteria Capital; The funding will support the startup’s expansion, particularly in the US and the Philippines.

Thailand’s Betagro invests in Dutch-cultivated meat tech firm Meatable
Meatable’s groundbreaking cell-based technology is capable of producing high-quality pork and beef that mirror the taste, texture, and nutritional profile of conventionally produced meat.

Australia, Singapore collaborate to support sustainable infra, decarbonisation in SEA
The Australian government has approved an AUD50M investment into the Green Investments partnership under Singapore’s Financing Asia’s Transition Partnership (FAST-P) initiative.

Temu suspended in Vietnam due to registration failure: report
The Chinese e-commerce platform launched in Vietnam in October and was given until the end of November to register with authorities to avoid restrictions on internet access.

Malaysia warns potential US tariffs could disrupt global chip supply
This follows President-elect Donald Trump’s suggestion of imposing 100% tariffs on BRICS nations if they adopt a new currency or alternatives to the US dollar.

Ex-PayPal COO David Sacks is Trump’s new crypto and AI ‘czar’
Sacks, a member of the so-called “PayPal Mafia,” is a co-founder of Yammer, the internal communications tool that Microsoft acquired for US$1.2B in 2012; He’s also behind Craft Ventures, a VC fund that has backed SpaceX, Reddit, and ClickUp.

Myntra enters India’s quick-commerce race with 30-minute apparel delivery
Myntra will offer customers access to 10K styles across fashion, beauty, and lifestyle categories; The firm, which is owned by Flipkart and serves 70M users a month, plans to expand this offering to over 100K styles in the next three to four months.

FEATURES & INTERVIEWS

Singapore’s semiconductor stars: A look at key players and startups
Singapore’s neutral geopolitical stance and efficient logistics system make it an attractive hub for chipmakers looking to diversify their supply chains.

The rise of generative AI: 6 ASEAN countries leading the charge
Generative AI has found fertile ground in ASEAN, thanks to its ability to address regional challenges such as diverse languages, cultural nuances, and varying market needs.

Echelon Philippines 2024: Wai Hong Fong on StoreHub’s bold bet on the Philippines
The Echelon Philippines fireside chat explored StoreHub’s decision to prioritise the Philippines as a key market in its Southeast Asian strategy.

FROM THE ARCHIVES

Hydrexia enables users to store and transport hydrogen more economically with less space
Hydrexia has developed a magnesium-based solid-state tech solution to address safety and cost challenges in hydrogen storage, transportation, and production.

EcoSfera helps turn your household waste into energy in the comfort of your home
EcoSfera can be installed on the customers’ premises, process 5-50 tonnes of waste per day, and create up to 150kWh of power per container.

Kazam has created an Operating System for the EV industry in India
It allows EV fleets, charging point operators, OEMs, workplaces and residential properties to set up charging networks and earn money.

Hydroleap revolutionises wastewater treatment, leading industries into a sustainable future
Hydroleap serves a diverse array of customers, from public organisations and government enterprises to private sector entities.

The future of food: Tech-enabled, hyper-personalised, and sustainable
Tech will be a key enabler to achieving such food security, wellness, and sustainability goals across Asia and worldwide.

Feeding the future: Innovation, entrepreneurship, and the rise of food tech in Asia
This article suggests three proven communications strategies that every food tech startup can use to create a strong foundation for success.

Singapore’s food waste revolution: How Ento Industries is pioneering sustainable food from waste
The food waste management sector is in its infancy, but the demand for sustainable, nature-based solutions is rising.

Barbie-fy your business with the power of PR
PR agencies, like Barbie, excel at creating and maintaining a positive public image for their clients through their expertise in the field of publicity.

The hidden secrets of building a successful e-commerce brand in Singapore
By crafting a strong brand identity and prioritising customer satisfaction, founders can navigate e-commerce effectively.

The secret weapon of marketing? Why every business needs a CDP
A CDP provides crucial insights for businesses to improve services, optimise marketing, and address customer issues effectively.

Innovative technologies for bringing sustainability to the brick sector
The construction industry is invaluable to the global economy, but it is also a major polluter, including brick manufacturers.

Bridging continents: Lessons learned from Singapore and Estonia’s tech journeys
Exploring how Estonia and Singapore can influence regulations and standards for emerging markets in new foods, processes, and legislation.

THOUGHT LEADERSHIP

The rise of homelabs: Running your own AI server at home
One of the biggest current drivers for homelabs is the development of open source easily accessible machine learning algorithms.

Embracing the future of digital and green growth in Asia
Asia stands on the threshold of a powerful transformation, capable of setting global standards in sustainable digital innovation.

How global hiring accelerates a country’s competitiveness
Explore how Singapore stays at the forefront of global competitiveness by embracing AI and supporting business transformation.

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The post Ecosystem Roundup: Singapore ranks #1 in global AI infra | Apple to set up US$1B manufacturing plant in Indonesia | KKDay, KPay raise big investments appeared first on e27.

KKday, an e-commerce platform for tours, experiences and activities, has raised approximately US$70 million in a new financing round.

New and existing investors, including Cool Japan Fund, Taiwan’s National Development Fund, ZUU & De Capital Fund, CHBVC, and Darwin Ventures, participated in the round.

KKday has also secured several credit lines from financial institutions.

Also Read: Investor expectations have evolved beyond a singular focus on topline scale, growth: KKday CEO

A significant portion of the funds will be directed towards mergers and acquisitions in the Asia-Pacific region. This will help enhance KKday’s market position. KKday will also invest heavily in artificial intelligence and research projects.

In addition, the firm plans to attract top-tier talent in key markets across Asia Pacific.

According to the company, the capital injection comes at a time when it is experiencing record-high monthly Gross Merchandise Value (GMV), driven by a strong rebound in domestic and international travel demand.

Founded in 2015, KKday is an online platform specialising in local in-destination tours and guides. Through a collection of curated experiences, travellers can find off-grid activities and book them through the platform.

With over 350,000 unique experiences in over 550 cities and 92 countries, KKday provides users access to a wide range of lifestyle experiences. These experiences range from local theme parks and top restaurants to staycations and multi-day hiking trips.

Currently, KKday employs over 1,000 individuals across its 11 offices in Asia, including locations in Hong Kong, Korea, Japan, Singapore, Malaysia, Vietnam, Thailand, the Philippines, Shanghai, Taiwan, and Australia.

To double down on Japan

Recognising Japan’s status as a premier travel destination in Asia, KKday looks to strengthen its position in the country, particularly in the B2C market. It has partnered with the country’s largest accommodation booking platform, Jalan, enabling KKday users to access nearly 10,000 Japanese accommodations directly through the KKday app.

It has also collaborated with Tabelog, Japan’s leading restaurant review platform. KKday users can now book reservations at over 42,000 popular restaurants across the country.

The travel-tech company has also implemented a digital ticketing system at Nikko Toshogu Shrine to streamline visitor experiences and operations at the historic site.

Besides, KKday’s platform “rezio” provides tools to local experience suppliers for real-time inventory management and dynamic pricing, empowering them to enhance efficiency and profitability.

Also Read: How KKday saved for a rainy day when many travel startups called it a day during COVID-19

In July 2022, KKday secured an undisclosed sum in additional funding led by TGVest Capital to bring its total Series C round to US$95 million.

In November 2018, it had secured an undisclosed amount in Series B-plus, co-led by LINE Ventures and the Alibaba Entrepreneurs Fund. This round came close to six months after it raised investment from Alibaba Entrepreneurs Fund and launched a flagship store under Fliggy, Alibaba Group’s travel portal in China.

The post KKday lands US$70M funding to bolster M&As in Asia Pacific, AI projects appeared first on e27.

Generative AI (GenAI), a transformative technology capable of creating content such as text, images, and code, has been rapidly reshaping industries worldwide. In the ASEAN region, this wave of innovation is spurring the emergence of dynamic startups, attracting investments, and drawing the attention of global tech giants.

While still in its early stages, the region’s GenAI ecosystem is developing at an impressive pace, offering significant opportunities for startups, investors, and governments alike.

Overview of the ASEAN GenAI ecosystem

ASEAN’s GenAI ecosystem is gaining momentum, fueled by a surge in innovative startups and strong demand for AI-driven solutions across various sectors. According to the ASEAN GenAI Startup Report 2024, over 700 GenAI startups are active in the region, with 250 surveyed for the report. These startups predominantly operate in B2B markets, targeting productivity, healthcare, financial services, and more.

The report highlights Singapore as home to 44 per cent of the region’s GenAI startups, followed by Vietnam (27 per cent), Indonesia (13 per cent), Thailand (seven per cent), Malaysia (six per cent), and the Philippines (three per cent). This distribution underscores the influence of local ecosystems, access to funding, and availability of talent in shaping the GenAI landscape.

Startups are leveraging these capabilities to build innovative applications, ranging from chatbots and voice assistants to tailored healthcare solutions and financial automation tools.

Key countries leading the charge

Singapore: The regional leader

Singapore’s prominence as a GenAI hub stems from its robust infrastructure, access to global capital, and supportive government policies. With initiatives like the Productivity Solutions Grant (PSG) and the GenAI Sandbox for SMEs, Singapore is fostering innovation and adoption of AI across industries. Leading startups, such as Bluesheets (financial automation) and Kroolo (productivity tools), demonstrate the country’s strength in building enterprise-focused solutions.

Also Read: Report: New fintech talents emerge as GenAI becomes increasingly popular in Singapore

Vietnam: The rising powerhouse

Vietnam’s GenAI ecosystem is emerging as a major contender, with a significant increase in startup activity. Known for its strong technical talent pool, the country has over 530,000 IT professionals and a growing community of AI developers. Startups like Mesolitica and ArcanicAI are creating localised AI models that cater to Southeast Asia’s diverse languages and needs. The government’s National Innovation Center (NIC) is also actively promoting AI literacy and collaboration with global tech players like Google, further accelerating Vietnam’s GenAI development.

Indonesia: B2C growth potential

While Indonesia’s focus has traditionally been on B2C startups, it is gradually embracing GenAI to address its large domestic market. Startups like Meeting.ai, which offers transcription services optimised for Southeast Asian languages, highlight the potential for GenAI solutions in consumer applications. Indonesia’s Ministry of Communications and Informatics (KOMINFO) is actively supporting AI development, paving the way for broader adoption in the coming years.

Why some nations are emerging as GenAI hubs

Government policies are a key driver in fostering innovation. Singapore’s AI Verify Foundation and National Multimodal LLM Programme are examples of how targeted initiatives can encourage startups to develop cutting-edge solutions. Vietnam’s collaboration with Google to provide 40,000 scholarships for AI-related courses underscores the importance of education in scaling AI adoption.

Despite these advantages, challenges remain. Startups in ASEAN face hurdles like slow enterprise onboarding, limited access to early-stage funding, and competition with global SaaS giants. However, these challenges also present opportunities for regional collaboration, such as cross-border partnerships and joint ventures.

eWith Singapore leading innovation, Vietnam emerging as a talent-driven powerhouse, and Indonesia poised for consumer-focused growth, ASEAN is positioning itself as a global contender in the GenAI space. By addressing existing challenges and leveraging regional strengths, the ecosystem can unlock new opportunities for startups, investors, and governments, ensuring sustainable growth in the years to come.

The question now is not whether ASEAN will play a role in the global GenAI revolution, but how it can lead.

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This article is the first in a series from the ASEAN GenAI Startup Report 2024. GenAI Fund invests in early-stage GenAI startups across Southeast Asia, focusing on growth strategies and exit opportunities. Stay updated with new articles in this series by subscribing and following us on our channels. For more articles, visit: https://e27.co/category/gen-ai-series/.

The post The rise of generative AI: 6 ASEAN countries leading the charge appeared first on e27.

The way we work is changing. Fueled by shifts in workforce expectations, rapid technological advancements, and ongoing talent shortages, companies worldwide are rethinking their hiring strategies. Employees now expect flexibility—not just in hours but also in where they work. This demand for adaptable work arrangements has opened doors to a new era of global hiring, allowing organisations to tap into talent pools far beyond their physical borders.

Remote’s recent Global Workforce Report found that 98.2% of employers recognize flexibility as a top priority for candidates. This creates an unprecedented opportunity for businesses to secure the best talent without geographical constraints. Yet, the potential of global recruitment is tempered by its complexities. From navigating local labour laws and tax regulations to respecting cultural nuances, managing an international workforce can be a daunting task. 

Remote’s global HR solutions to empower companies today

Enter Remote, a company that empowers organisations to embrace the future of work with confidence. Specialising in global HR solutions, Remote offers tools and expertise to simplify hiring, payroll, and compliance, making it easier for companies to expand their reach and access top-tier talent. Remote’s partnership with e27 has connected it with a diverse ecosystem of startups, corporates, and government institutions. Together, they’ve tapped into a broader community committed to innovation and growth, helping businesses navigate the complexities of international hiring.

With a strong foothold in the Asia-Pacific (APAC) region, Remote has become a pivotal partner for businesses navigating the complexities of international hiring. On 13 November, Remote officially entered the Japanese market. This move gives them ownership and coverage across East Asia and the entire Asia-Pacific region, allowing them to support entrepreneurs with global ambitions. This regional expansion not only underscores Remote’s commitment to empowering businesses but also positions the company as a leader in the global HR landscape, helping organisations unlock the full potential of remote and hybrid work models.

Also read: Rethinking remote work: The engagement issue at the heart of work-from-home

Overcoming talent shortages: How Remote supports APAC businesses

The Asia-Pacific region faces an increasing demand for skilled talent, particularly in high-demand digital roles. For companies seeking to hire beyond their borders, this presents both significant opportunities and complex challenges. Remote’s platform addresses these complexities, enabling businesses to efficiently navigate international hiring while accessing top-tier talent from a global pool.

A major obstacle for many companies is managing payroll for international teams, which requires expertise in local tax laws, varying currencies, and compensation structures. This is especially burdensome for small-to-medium enterprises (SMEs), which often lack the resources to handle these intricacies, leading to inefficiencies and compliance risks. Additionally, navigating local employment laws and tax regulations poses another challenge, as these vary significantly between jurisdictions and demand constant attention to ensure adherence.

Remote’s comprehensive platform offers a seamless solution by managing payroll, ensuring compliance, and simplifying talent acquisition. This empowers businesses to attract and retain the best candidates while easing operational burdens. In competitive industries like technology and finance, where finding specialized talent can be particularly challenging, Remote provides a crucial lifeline. By enabling companies across APAC to overcome these barriers, Remote helps unlock new opportunities and drives success in the global workforce.

Building culture and embracing augmentation

Remote’s company culture is a cornerstone of its operations, both regionally in APAC and on a global scale. Following IDC’s emphasis on “culture,” Remote prioritises asynchronous work practices to maximise productivity across time zones. This approach allows teams to thrive in remote and distributed environments, where autonomy and flexibility are key. For example, a team member in Vietnam can seamlessly manage a Singapore-based project or adjust their schedule to balance caregiving responsibilities, all while maintaining high performance and accountability.

Under IDC’s “augmentation” pillar, Remote fosters an innovative digital culture by adopting advanced tools, including AI-powered platforms like ChatGPT. Trust and transparency are central to this model, reflecting Remote’s commitment to a truly borderless and adaptable workplace. By integrating these principles into its operations, Remote sets a benchmark for companies aiming to navigate the challenges of compliance and talent acquisition while embracing the future of work.

Also read: e27 and Gateway of Asia transforming Asia’s startup landscape from Singapore to Manila

How Remote and e27 are shaping the future of HR in Asia

Remote’s participation in e27’s Echelon 2024 event in Singapore marked a significant milestone, offering the company a platform to connect with a dynamic mix of startups, investors, government institutions, SMEs, and corporate leaders. The event allowed Remote to showcase its innovative HR tech solutions, drawing significant interest from attendees eager to simplify international hiring and compliance. The overwhelmingly positive feedback and high engagement at Remote’s booth not only boosted its brand visibility but also fostered relationships that have already translated into new business opportunities, underscoring the value of such industry gatherings.

Building on this momentum, Remote collaborated with e27 for a targeted webinar in October, featuring a panel of experts from Remote and across the industry. The session delved into the rapidly evolving HR landscape, addressing workplace transformations accelerated by remote work. By reaching out to targeted audiences from the tech, finance, and startup communities, e27 was able to secure 133% of the target RSVP. Further, it achieved an attendance rate of more than 50%. Remote and e27 remain committed to empowering businesses with thought leadership and tools to navigate the future of work.

Also read: Data to dollars: Reshaping mobile marketing with Branch and e27

What lies ahead for Remote: Shaping the future of global talent management

Looking ahead, Remote is poised to play an even larger role as global talent management continues to evolve, especially in dynamic regions like the Asia-Pacific (APAC). The future will be defined by flexible, technology-driven strategies as businesses expand internationally. In APAC, this transformation is already underway, with 78% of companies planning to hire over 60% of their workforce as remote full-time employees within the next 12 to 18 months. This shift reflects a growing need for stability and the desire to address persistent skill shortages, particularly in high-demand digital fields.

Technology will remain central to the future of workforce operations, and Remote is well-positioned to lead this charge. Unified HR platforms and EOR solutions are becoming essential tools for managing payroll, ensuring compliance with diverse labour laws, and streamlining onboarding processes for international hires. By reducing operational and administrative burdens, these technologies free businesses to focus on strategic goals like growth, talent sourcing, and employee retention.

As the global workforce becomes more interconnected, Remote’s role in enabling businesses to navigate complex legal landscapes and access diverse talent pools will only grow. By driving innovation and fostering inclusivity, Remote is not just adapting to the future of work—it is actively shaping it.

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This article is produced by the e27 team

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Reach out to us here to get started.

The post How Remote is pioneering global talent management and the future of work appeared first on e27.

Sendbird, known for its pioneering role in real-time communication APIs and SDKs, is evolving into a leader in AI-driven customer engagement. The company is tackling the growing challenges of scalable and intelligent customer interaction across industries and use cases. As businesses face increasing demand for instant, personalised support, traditional models often fall short. Sendbird’s innovative AI agents automate responses for common queries, support human agents with data-driven insights, and handle routine tasks such as processing returns or updating profiles—all without human intervention.

At its core, Sendbird empowers businesses with a robust, API-first platform that seamlessly integrates with user and customer data. This orchestration enables AI agents to perform autonomous actions, enhancing efficiency while delivering proactive, adaptive customer support. What sets Sendbird apart is its unique combination of proven real-time communication expertise and cutting-edge AI capabilities. Unlike standalone AI solutions, Sendbird’s platform marries scalable, low-latency messaging infrastructure with AI tools that elevate user interactions. The platform’s flexibility, which includes diverse messaging UI options for web and mobile applications, ensures a responsive and engaging experience for users.

Today, Sendbird is shaping the future of customer engagement by setting new standards in AI-driven solutions for support, marketing, and user acquisition. It is positioned as a frontrunner in the emerging AI agent space. Notably, the company provides enterprises with the tools to experiment, adopt, and scale AI initiatives quickly and effectively. As Asia’s leading media tech platform, e27 consistently partners with Sendbird to connect with the APAC startup ecosystem. Together, they leverage Echelon and other initiatives to empower businesses with transformative communication solutions.

Also read: Empowering innovation: e27 collaborates with Meta for the AI Accelerator Programme

Understanding Sendbird’s journey and market position

Founded in 2013, Sendbird has transformed from a South Korean startup into a global leader in AI-driven customer engagement. The company was initially launched as a B2C platform connecting mothers through a social media app. In 2015, it recognised the growing demand for real-time interaction tools. As a result, the company pivoted to focus on B2B and enterprise communication solutions. This strategic shift proved successful. By 2016, Sendbird gained momentum through its participation in Y Combinator, a premier startup accelerator. It also established its headquarters in Silicon Valley.

Over the years, Sendbird has reached key milestones. This includes raising over $236 million in funding and achieving unicorn status by 2021. Its platform now powers over 7 billion messages monthly, facilitating seamless communication for 300 million users across diverse industries and geographies. This impressive scale has positioned Sendbird as a trusted partner for enterprises seeking reliable, innovative communication solutions.

While headquartered in the U.S., Sendbird maintains a significant presence in the APAC region. Its Seoul-based APAC headquarters and R&D centre enable the company to stay agile and responsive to customers in Japan, Southeast Asia, and ANZ. Unlike many U.S.-based software companies that rely on regional hubs like Singapore, Sendbird’s strategic location in South Korea underscores its commitment to serving the APAC market effectively.

As Sendbird continues to evolve, its focus remains on delivering AI-driven solutions that enhance user engagement and satisfaction, solidifying its role as a global leader in intelligent communication platforms.

Exploring Sendbird’s comprehensive communication suite

Sendbird has established itself as a leader in integrating advanced communication tools—chat, voice, and video—directly into applications. To cater to the increasing demand for multi-channel engagement, the platform extends support to external communication channels like WhatsApp, Facebook, and Instagram. This allows businesses to seamlessly interact with their users across diverse platforms.

To address the growing need for effective customer support, Sendbird developed Sendbird Desk, a dedicated agent support system that integrates smoothly with existing CRM and customer service solutions. Additionally, the platform’s evolution includes compatibility with advanced AI models such as OpenAI’s ChatGPT, Anthropic’s Claude, and Meta’s Llama, paving the way for Sendbird’s AI agent platform. This innovation empowers businesses to automate customer support, marketing, and other interactions with AI-driven agents that integrate directly with their internal systems and data.

Another standout offering, Sendbird Business Messaging, enables businesses to proactively engage customers via in-app notifications and external channels like WhatsApp, SMS, and email. This tool supports timely and targeted outreach, ensuring meaningful conversations at the right moments.

Trusted by leading brands such as India’s Paytm, Southeast Asia’s Traveloka and Carousell, and Japan’s Rakuten and PayPay, Sendbird’s solutions deliver unmatched reliability and scalability. A prime example of its impact is Maya, the Philippines’ largest fintech provider. By transitioning to Sendbird’s in-app messaging and customer support chat, Maya achieved a 94% cost savings per message, reduced support costs by 56%, and enhanced customer satisfaction, showcasing the transformative potential of Sendbird’s comprehensive suite.

Also read: e27 and Gateway of Asia transforming Asia’s startup landscape from Singapore to Manila

e27 and Sendbird: Partners in transforming customer experience

Sendbird is an important member of the e27 and Echelon community. Its cutting-edge expertise in real-time communication and AI-driven customer engagement aligns seamlessly with the Echelon’s focus on innovation and technology. By addressing critical challenges like scalability and personalization in customer interactions, Sendbird exemplifies the forward-thinking spirit that Echelon champions.

Sendbird’s engagement with e27 significantly helped them build a pipeline of potential startup customers across APAC. This is true particularly for high-growth markets like Singapore, Indonesia, and Thailand. This experience also enabled them to quickly gauge the potential and needs of these key markets.

e27 also previously collaborated with Sendbird on the “Get Ahead in Digital Transformation” webinar. Held via Zoom, industry professionals and innovators gained insights into staying competitive in a rapidly evolving business landscape. The webinar featured expert advice on transforming digital customer conversations into meaningful, lasting relationships. It also showcased actionable strategies for enhancing communication and engagement. Thus, e27 and Sendbird’s partnership has set the stage for deeper engagement and tailored support in the region. 

Pioneering the next Wave of in-app communication

Sendbird is at the forefront of redefining in-app communication, actively working to set new industry standards through innovation and collaboration. The company’s efforts include forging strategic partnerships, participating in global conferences, and exploring opportunities to contribute to open-source projects. One of Sendbird’s latest innovations is its AI agent solution, which integrates seamlessly into existing communication systems. This offering provides businesses with a scalable and intelligent support option, designed to enhance user experiences by automating interactions while delivering personalised, data-driven support.

Looking ahead, Sendbird aims to solidify its role as a key innovation partner for enterprises, particularly in the APAC region. It plans to showcase its AI agent capabilities at prominent industry events, including Shoptalk in Las Vegas in 2025. Additionally, the company is actively seeking opportunities to present its solutions at customer service and AI-focused conferences across the APAC region. Through these initiatives, Sendbird is poised to continue leading the next wave of in-app communication, empowering businesses to deliver cutting-edge, connected experiences.

e27 remains committed to empowering partners like Sendbird by providing tailored support that aligns with their strategic goals. Through event partnerships, access to new markets, and enhanced visibility within the APAC startup ecosystem, e27 fosters meaningful collaborations that drive growth and innovation. With its established network and expertise, e27 helps partners navigate the dynamic tech landscape, connect with key stakeholders, and unlock opportunities across borders. For organisations aiming to amplify their impact in the region, e27 offers a clear and proven platform to achieve success.

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This article is produced by the e27 team

We can share your story at e27, too. Engage the Southeast Asian tech ecosystem by bringing your story to the world. Reach out to us here to get started.

The post How Sendbird is pioneering the future of AI-driven customer engagement appeared first on e27.