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5 common mistakes in financial modelling during startup fundraising

In the fast-paced world of startups, financial modelling is crucial for attracting investors. After nearly nine years in the VC-backed startup scene, I’ve seen firsthand how a solid financial model can make or break your fundraising efforts. Yet many entrepreneurs stumble over common mistakes in their startup financial model, jeopardising their chances of success.

These errors can obscure your business’s true potential and scare off potential backers. Avoiding these traps will help you create a stronger, more realistic financial model that showcases your startup’s growth and scalability.

Let’s dive in and ensure you’re on the path to securing that vital investment.

Importance of detailed monthly projections

Financial forecast

A financial forecast is essential for any startup. It projects future revenues and expenses. Relying solely on annual figures can lead to misleading conclusions. For example, a startup might expect steady growth each month based on yearly data. However, this approach fails to show the real cash flow situation.

Monthly forecasts reveal when cash inflows and outflows occur. This detail is crucial for managing day-to-day operations. A startup may have a strong annual projection but could struggle with liquidity in certain months. Without monthly insights, founders might overlook these issues until it’s too late.

Financial feasibility

Understanding financial feasibility requires detailed projections. Investors often assess whether a startup can sustain itself financially. They look at monthly data to evaluate risk. If a startup shows strong performance in Q4 but weak results in other quarters, it raises red flags.

Investors want to see consistent growth throughout the year. This consistency demonstrates that the business can handle fluctuations in revenue. Monthly projections help startups adjust their strategies based on real-time data. They can identify trends and make informed decisions quickly.

Financial modelling

Effective financial modelling relies on accurate data inputs. Startups must include detailed monthly projections in their models. These projections should cover all aspects of the business, including sales, expenses, and cash flow.

By breaking down annual numbers into monthly segments, startups can spot potential problems early. For instance, if a product launch is planned for June, forecasting sales from May through August provides clarity on expected cash flow changes. This level of detail allows for proactive management rather than reactive measures.

Financial data

Accurate financial data is vital for decision-making. Monthly projections provide a clearer picture of the business’s performance over time. This granularity helps startups track progress against their financial goals.

Investors appreciate when startups present clear and detailed financial data. It shows that the founders understand their business model and market dynamics. Moreover, it builds trust with stakeholders who want assurance of stable returns.

Build growth on sales funnels

Sales funnel basics

Many startups often overlook the importance of a sales funnel in their financial models. They tend to project growth using arbitrary percentages. This method lacks a grounded approach to customer acquisition. Without understanding how to attract and convert customers, these projections can become misleading.

A sales funnel is essential for mapping out the journey of potential customers. It outlines the stages from awareness to purchase. Startups should identify key metrics like customer acquisition costs, conversion rates, and revenue per customer. These metrics provide clarity on how sales efforts translate into actual revenue.

Customer acquisition costs

Understanding customer acquisition costs (CAC) is crucial for startups. This figure represents the total cost incurred to acquire a new customer. Many startups fail to calculate this accurately. They might ignore marketing expenses or sales team salaries in their calculations.

Once CAC is understood, it becomes easier to set realistic sales targets. Startups must ensure that their revenue per customer exceeds CAC over time. This balance is vital for sustainable growth. If the cost to acquire customers is higher than the revenue they generate, profitability will remain out of reach.

Conversion rates matter

Startups should also focus on conversion rates within their sales funnels. A high conversion rate indicates effective marketing and sales strategies. Many startups do not track these rates closely. They may assume that increasing traffic will automatically lead to more sales.

Instead, tracking conversion rates helps identify bottlenecks in the sales process. For example, if many visitors abandon their carts, it signals a need for improvement in the checkout process. By addressing such issues, startups can enhance their overall performance.

Also Read: How to unlock the potential of conversational commerce in Asia Pacific

Revenue per customer

Another critical metric is revenue per customer (RPC). Understanding RPC allows startups to forecast potential earnings accurately. Many startups neglect to analyse this number thoroughly. They might only look at total revenue without considering how many customers contributed to it.

By focusing on RPC, startups can adjust their strategies accordingly. If RPC is low, they may need to rethink pricing or upsell opportunities. This analysis provides insights into maximising revenue from existing customers.

Building credible financials

Startups must build credible financials based on detailed models rather than assumptions. Investors appreciate transparency and accuracy in financial projections. A well-structured financial model that incorporates a solid sales funnel demonstrates a realistic path to growth.

Use activity-driven cost projections

Cost variability

Relying on standard percentage margins to project costs can lead to significant inaccuracies. Costs vary by activity, such as production or customer service. For example, customer service expenses may scale differently than marketing or production costs. Ignoring these differences can result in misleading financial models.

Detailed driver-based costing

Activity-driven costing allows for a more accurate projection of costs. This method focuses on the specific activities that drive expenses. Understanding these drivers helps create a realistic budget. For instance, if a startup expects to grow its customer base, it must account for increased support needs. This ensures that financial model assumptions reflect true operational dynamics.

Financial model accuracy

Accurate financial models are essential for assessing financial performance. Investors look for reliable projections before committing funds. If a model overestimates profit margins due to incorrect cost assumptions, it can deter stage investors. They prefer clear and realistic projections based on actual data.

Realistic profit margins

Building activity-driven cost projections leads to more realistic profit margins. These margins provide insights into how different activities impact overall financial metrics. By analysing each segment, startups can identify areas for improvement or investment. This approach enables better decision-making regarding resource allocation.

Impact on financing activities

Clear and accurate financial models also enhance financing activities. Investors want to see how funds will be utilised effectively. A detailed breakdown of costs shows that the startup understands its operations well. It builds trust with potential investors and improves chances of securing funding.

Performance metrics

Activity-driven projections improve performance metrics tracking. Startups can monitor their actual spending against projected costs. This comparison reveals discrepancies early and allows for adjustments. Keeping track of these metrics is vital for maintaining healthy cash flow.

Example of cost projections

Consider a tech startup that offers software solutions. The company might have varying costs per user for customer support and development teams. By breaking down these costs, it can project future expenses more accurately. If customer support scales up with user growth, this should be reflected in the financial model.

Consider total employee costs

Actual costs

Employee costs extend beyond just salaries. Startups often fail to account for overhead costs. These include CPF contributions, bonuses, and healthcare benefits. Ignoring these expenses can lead to a significant underestimation of total costs. A comprehensive financial summary should reflect all employee-related expenses. This approach gives a clearer view of the startup’s true financial picture.

Team considerations

A startup’s team structure significantly affects its finances. Different roles come with varying cost implications. For example, hiring specialised talent often incurs higher costs than general positions. Startups must assess the long-term impact of their hiring decisions on overall finances.

Also Read: Southeast Asia’s fintech evolution: Embedded finance, CFO Tools, and collaborative infrastructure

Address working capital needs

Importance of working capital

Ignoring working capital needs is a common mistake for startups. This oversight can lead to serious cash flow issues. Startups often face payment delays from clients. Such delays can strain liquidity, especially as the business grows. Founders must understand their financial position and how it impacts operations.

Proper management of working capital helps in planning. It allows businesses to anticipate cash shortages. By analysing accounts receivable timelines, founders can identify potential gaps. Recognising these gaps early can prevent financial crises.

Payment terms and timing

Payment terms with clients significantly affect cash flow. Many startups offer extended payment terms to attract customers. While this strategy may boost sales, it can hurt liquidity. Delayed receivables can create challenges in meeting immediate financial obligations.

Establishing clear payment milestones is essential. Founders should set expectations for when payments are due. This clarity helps in managing cash flow effectively. Investors often look for this level of detail when assessing a startup’s financial management.

Anticipating cash shortages

Anticipating cash shortages is crucial for smooth operations. Startups need to consider their financial needs over time. This includes understanding seasonal fluctuations in revenue. For instance, some businesses may see spikes during holidays while others remain steady year-round.

By forecasting these trends, founders can prepare better. They can allocate resources wisely and avoid sudden cash crunches. Having a plan in place reassures investors about the startup’s stability.

Reassuring investors

Investors pay close attention to a startup’s ability to manage finances. A well-structured financial model that incorporates working capital needs demonstrates foresight. It shows that the founders understand the importance of liquidity.

Presenting this information clearly can build investor confidence. They want assurance that the business can handle growth without compromising its financial resource base. Clear communication about cash flow management strategies is key.

Final remarks

Avoiding common mistakes in your startup financial model is crucial for success. You need to focus on detailed monthly projections, build growth through effective sales funnels, and accurately account for all costs, including employee expenses. Addressing working capital needs ensures you have the cash flow to keep your business running smoothly.

Your financial model can be the backbone of your startup. Don’t let these pitfalls trip you up. Take action now. Review your model, make adjustments, and seek expert advice if needed. Your future depends on it. Get started today, and set yourself up for success!

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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10 years of transformation: The landmark acquisitions shaping SEA’s startup landscape

The tech startup mergers and acquisitions (M&A) scene in Southeast Asia over the past decade has been characterised by rapid growth, increasing cross-border activity, and strategic consolidation driven by the region’s thriving digital economy.

According to a report by Google, Temasek, Bain & Company, Southeast Asia’s internet economy grew from US$72 billion in 2018 to US$194 billion in 2022 and is projected to reach US$1 trillion by 2030. The M&A activity grew significantly, with transactions ranging from large-scale unicorn acquisitions to smaller strategic buyouts.

We have compiled Southeast Asia’s leading startup acquisition deals in the past decade below:

Tokopedia

An online marketplace offering multi-category products, such as clothing, beauty products, electronics, food & beverages, books, stationery, and toys.
Country: Indonesia
Acquired by: TikTok
Acquisition price: US$1.5 billion
Year: 2023

Also Read: TikTok to invest US$1.5B for a controlling stake in Tokopedia

BIGO

A video-based social media platform and related services provider involved in live broadcasting, vocal social media, short video platforms, etc.
Country: Singapore
Acquired by: YY
Acquisition price: US$1.45 billion
Year: 2019

Big C

An online platform offering deals and promotions on multi-category products, the company offers deals on various categories of products, such as groceries, beauty, fashion, and toys.
Country: Vietnam
Acquired by: Central Group
Acquisition price: US$1.14 billion
Year: 2016

PropertyGuru

A provider of an online portal to find real estate properties. It provides users with a platform that enables users to specify a location to find a list of relevant registered properties and avail information such as transaction details, neighbourhood insights, and market reports.
Country: Singapore
Acquired by: EQT
Acquisition price: US$1.1 billion
Year: 2024

Lazada

An online marketplace offering multi-category products. The product catalogue includes electronics, home appliances, household goods, toys, sports equipment, beauty, and fashion
Country: Singapore
Acquired by: Alibaba Group
Acquisition price: US$1 billion
Year: 2016

Tesco

An online retail platform offering multi-category grocery products. The product catalogue includes fruits, vegetables, groceries, and beverages.
Country: Malaysia
Acquired by: CP Group
Acquisition price: US$700 million
Year: 2020

OVO

Started as Lippo’s rewards system within its corporate ecosystem, OVO launched e-payments in 2017 and is Indonesia’s leading e-wallet.
Country: Indonesia
Acquired by: Grab
Acquisition price: Not disclosed
Year: 2021

Qoo10

An online marketplace offering multi-category consumer products. The platform provides fashion products, beauty products, home products, grocery products, and much more. It also provides books, albums, and other entertainment products.
Country: Singapore
Acquired by: eBay
Acquisition price: US$573 million
Year: 2018

YouTech

A provider of deals and coupons management platform for retailers. It offers solution such as predictive analytics and budgeting tools, and digital offers with redemption rates.
Country: Malaysia
Acquired by: Inmar
Acquisition price: US$565 million
Year: 2019

Bitkub

A cryptocurrency exchange and trading platform. It allows users to buy and sell Bitcoin, Ethereum, Cardano, Wanchain, and OmiseGO in tokens.
Country: Thailand
Acquired by: Siam Commercial Bank
Acquisition price: US$534.7 million
Year: 2021

TradeFx

An online CFD and forex broker. It provides a trading platform to allow its clients to access the market and offers trading in various financial assets, including stocks, commodities, forex, and indices.
Country: Singapore
Acquired by: Playtech
Acquisition price: US$493 million
Year: 2015

Onwards Media Group

It provides software solutions for video delivery, CDN solutions for receiving and retransmitting, and audio and video from encoder and decoder solutions for videos.
Country: Singapore
Acquired by: Golden Glass
Acquisition price: US$469 million
Year: 2015

iProperty Group

iProperty Group operates property portals and offers advertising solutions to its advertisers in the markets of Singapore, Malaysia, Hong Kong and Indonesia.
Country: Malaysia
Acquired by: REA Group
Acquisition price: US$412 million
Year: 2015

Also Read: 99.co acquires iProperty.com.sg, Rumah123; to assume full control of REA’s Singapore and Indonesian ops

Intrepid Group

A platform offering e-commerce suite solutions for brands. The company offers services across business areas, from omnichannel e-commerce management to digital marketing, insights, and analytics.
Country: Singapore
Acquired by: Ascential
Acquisition price: US$250 million
Year: 2022

iCar Asia

It owns and operates ASEAN’s network of automotive portals across Malaysia, Indonesia, and Thailand.
Country: Malaysia
Acquired by: Carsome
Acquisition price: US$250 million
Year: 2021

Home Credit

It provides in-store financing (direct non-cash loans in retail outlets) to qualified customers looking to purchase consumer durable goods such as home appliances, electronic goods, mobile phones and furniture. It also provides cash loans, credit cards and revolving loans mainly to existing customers who have established their creditworthiness with the company.
Country: Indonesia
Acquired by: Adira Finance, Krungsri, MUFG
Acquisition price: US$219 million
Year: 2023

MediaLink

It is a meeting place for journalists and businesses interested in finding each other. It claims to help businesses, especially SMEs, get more mileage out of their PR spend by pitching to targeted and relevant media lists.
Country: Singapore
Acquired by: Ascential
Acquisition price: US$207 million
Year: 2017

Shopmatic

Shopmatic is a provider of cloud-based shopping cart solutions. The company provides an integrated platform for listing products, along with payments and logistics support. Its other features include marketing tools, CRM, reporting and analytics, and more. Shopmatic also enables e-tailers to sell their products on other online platforms and marketplaces.
Country: Singapore
Acquired by: MatchMove
Acquisition price: US$200 million
Year: 2022

Coins.ph

A mobile wallet that allows users to pay bills, buy loads and send money without any bank account or credit card needed.
Country: The Philippines
Acquired by: Wei Zhou and Joffre Capital
Acquisition price: US$200 million
Year: 2022

CGCX

It develops a decentralised exchange based on blockchain technology. The firm allows users to buy and sell cryptocurrencies on the platform and provides order summary, market information, a vertical trade ladder with click-to-trade capabilities and multiple order types.
Country: Singapore
Acquired by: Majic Wheels Corp
Acquisition price: US$150 million
Year: 2021

Moka

Moka provides mPOS software and hardware solutions for offline retailers. Its mPOS software features order and inventory management, staff management, business intelligence, and analytics.
Country: Indonesia
Acquired by: Gojek
Acquisition price: US$130 million
Year: 2019.

Image Credit: 123RF.

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Echelon Philippines 2024: Martin Cu of 500 Global on scaling strategies for the Philippine market

From Start-Up to Scale-Up: Building and Scaling for the Philippine Market

The Echelon Philippines 2024 fireside chat titled ‘From Start-Up to Scale-Up: Building and Scaling for the Philippine Market’ explored key strategies and challenges for growing businesses in one of Southeast Asia’s most dynamic markets. Moderated by Joan Yao, Vice President of Investments at Kickstart Ventures, the discussion featured insights from Martin Cu, Partner at 500 Global.

The session highlighted the significance of understanding local consumer behaviour and leveraging market-specific opportunities. The Philippine market, characterised by its consumer-driven nature, demands a deep focus on addressing local needs while navigating regulatory requirements and competitive dynamics.

Also Read: Echelon Philippines 2024: Beryl Li on YGG’s integration of AI and blockchain for the future of work

Scaling challenges, such as managing operations, resources, and market expansion, were central to the conversation. Martin Cu emphasised the importance of operational discipline and strategic capital allocation, sharing examples like Ninja Van and Pickup to illustrate how businesses can scale sustainably without overextending resources.

The role of strategic partnerships with local suppliers, distributors, and other stakeholders was also underscored as a critical growth enabler. Cu further addressed the pitfalls of high early-stage valuations, cautioning against the pressure to meet aggressive growth expectations.

A key takeaway was the necessity for startups to solve localised problems and maintain clear value propositions, both to drive market impact and prepare for eventual exits. By aligning with local market dynamics, startups can successfully transition from early-stage ventures to scalable enterprises. This session offered valuable insights for startups looking to thrive in the Philippines and beyond.

Watch the session video above to learn more about these insights and the strategies shaping the future of entrepreneurship.

Missed Echelon Philippines this year? You can now catch the recorded sessions on demand, showcasing insights from leading startup experts, visionary entrepreneurs, and forward-thinking investors from the Philippines and Southeast Asia, all geared toward driving the next phase of growth. And stay tuned—more videos are coming soon!

Watch Echelon Philippines and ECX here.

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MediSun Energy nets US$8.75M to expand osmotic energy tech into MENA

MediSun Energy, a company specialising in advanced osmotic (blue) energy technology, has secured US$8.75 million in Seed financing.

Vynn Capital’s Mobility and Supply Chain fund led the round, which brought the company’s valuation to US$44 million.

Also Read: As the demand for energy soars, climate tech is here to save the day

Saudi Arabia-based MOAJ Holding, Frank Phuan, TNB Aura, and Ciri Ventures also joined.

The funding comprises US$5 million in venture debt and US$3.75 million in equity financing.

MOAJ Holding Co. has also committed to investing up to US$30 million into MediSun’s Saudi Arabia business to form a local joint venture.

This investment will accelerate MediSun’s expansion into the Middle East and North Africah (MENA) region and enhance its research and development capabilities.

MediSun plans to establish two facilities: one dedicated to membrane production and the other for stack production.

MediSun Energy aims to make the planet greener and better through its zero-brine technology, which provides clean energy and contributes to a more sustainable future. Its WEGen technology utilises osmotic power to enhance energy efficiency in water desalination and generate renewable energy.

Dusun Kim, founder and CEO of MediSun, sees this partnership as a major milestone that will enable the company to scale its operations, bring its solutions to new markets, and address critical environmental challenges.

Also Read: Climate conferences won’t save us: How to start taking action all year round (Part 1)

Vynn Capital believes that MediSun’s solutions are crucial in solving water supply chain and scarcity issues while achieving net-zero carbon goals by reducing energy consumption. Victor Chua, Founding & Managing Partner of Vynn Capital, sees the potential of this technology for industries beyond water, such as mobility and industrial sectors, that require innovative energy management solutions.

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Brewing success: A comparative analysis of Kopi Kenangan and Kopi Janji Jiwa coffee chains in Indonesia

Indonesia’s coffee culture has witnessed the rise of two distinct and beloved coffee chains — Kopi Kenangan and Kopi Janji Jiwa. These brands have captivated the local market with their unique approaches to coffee, each carving its own identity and loyal following.

In this comparative exploration, we delve into the realms of brand philosophy, menu offerings, marketing strategies, and more to understand the essence of these coffee giants.

Crafting identity

Kopi Kenangan: Known for its concept of “affordable luxury,” Kopi Kenangan strives to make premium coffee accessible to all. It exudes modernity and trendiness, offering a plethora of beverages and snacks that cater to diverse tastes.

Kopi Janji Jiwa: In contrast, Kopi Janji Jiwa takes on the role of cultural stewardship, aiming to preserve Indonesia’s coffee heritage. This brand embraces authenticity and traditional brewing methods, creating a genuine connection to the roots of Indonesian coffee culture.

Flavors of the menu

Kopi Kenangan: The menu at Kopi Kenangan spans a wide spectrum, encompassing an array of coffee choices, teas, and non-coffee alternatives. The inclusion of snacks complements the diverse beverage options.

Kopi Janji Jiwa: Focused on tradition, Kopi Janji Jiwa’s menu highlights iconic Indonesian coffee traditions such as Kopi Tubruk and Kopi Tarik. It places a stronger emphasis on maintaining the purity of Indonesian coffee flavours. They are also currently entering into the realm of Tea.

A glimpse of adaptation

Both brands adeptly integrate local flavours and preferences into their offerings. Yet, Kopi Kenangan’s broader menu diversification and innovative twists cater to a broader demographic, capturing the attention of younger generations.

Unveiling the branding

Kopi Kenangan: Leveraging contemporary marketing techniques, Kopi Kenangan shines in its digital presence, often collaborating with influencers and using social media to present itself as a modern, hip choice for coffee enthusiasts.

Kopi Janji Jiwa: Rooted in nostalgia and tradition, Kopi Janji Jiwa’s branding appeals to consumers who cherish the authenticity of Indonesia’s coffee heritage, fostering a deep connection with its loyal patrons.

The canvas of expansion

Kopi Kenangan: Beyond Indonesia, Kopi Kenangan’s wings have expanded to international markets, a testament to its consistent quality and strategic approach.

Kopi Janji Jiwa: While largely local, Kopi Janji Jiwa’s unwavering commitment to preserving Indonesian coffee culture resonates with patrons seeking an unadulterated coffee experience.

Nurturing experiences

Both brands prioritise customer satisfaction, albeit through different approaches. Kopi Kenangan prioritises efficiency, while Kopi Janji Jiwa aims to create a soulful, nostalgic ambiance.

Also Read: From a single brew to unicorn: Kopi Kenangan’s journey of coffee and creativity

Kopi Kenangan and Kopi Janji Jiwa stand as two remarkable entities, contributing to Indonesia’s vibrant coffee scene in distinct ways. The former embodies modernity and variety, attracting a broad audience, while the latter embraces tradition and authenticity, appealing to the sentimental side of consumers. The choice between these two coffee giants ultimately hinges on the individual’s quest for a coffee experience that resonates most deeply with their preferences and values.

For those with an ardent love for coffee and a penchant for exploring new tastes, a journey to Indonesia is incomplete without experiencing the vibrant coffee culture that this country has to offer. Among the gems that adorn this landscape, two prominent coffee chains, Kopi Kenangan and Kopi Janji Jiwa, beckon with their unique coffee tales, ensuring an enthralling coffee journey like no other.

As a fellow coffee aficionado and an avid traveler, these coffee havens have been a cornerstone of my visits to Indonesia. If you’re like me, drawn by the aroma and warmth of a well-brewed cup, these chains will undoubtedly capture your curiosity and invite you to immerse yourself in two distinctive coffee realms that Indonesia has artfully cultivated.

Kopi Kenangan stands as a symbol of accessible luxury, where high-quality coffee meets affordability. Their expansive menu, accompanied by a trendy atmosphere, reflects the modern coffee culture that’s taking the world by storm. Conversely, Kopi Janji Jiwa delves deep into the heart of Indonesian coffee heritage. With a commitment to preserving traditional brewing methods and flavours, it crafts an experience that resonates with those seeking an authentic connection to Indonesia’s rich coffee legacy.

As an enthusiast who’s had the privilege of savouring the offerings of both these coffee titans, I find myself in a delightful predicament — torn between two exceptional coffee journeys, each offering a distinct and unforgettable experience.

So, whether you’re embarking on a coffee pilgrimage or simply seeking to elevate your coffee escapades in Indonesia, rest assured that the allure of Kopi Kenangan and Kopi Janji Jiwa will captivate your senses and reward your curiosity.

In this splendid world of coffee, where flavours tell stories and experiences transcend cups, my humble advice as an ardent admirer of both chains is to savour them both, allowing yourself to be immersed in the symphony of coffee notes that Indonesia has to offer.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on InstagramFacebookX, and LinkedIn to stay connected.

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Oneteam nets US$2.6M funding to revolutionise SME succession planning in Singapore

[L-R] Oneteam co-founders Matthew Pay and Kevin Boo

Oneteam, a Singapore-based startup focused on transforming succession at small and medium-sized enterprises (SMEs) through employee ownership, has raised SGD 3.5 million (US$2.6 million) in seed funding.

Wavemaker Ventures, the early-stage fund of Wavemaker Partners, led the round.

Also Read: From admin headache to AI-driven insights: How Earlybird AI empowers SME founders

About 70 per cent of the funding will be used to acquire small businesses, while the remaining funds will be used to build a strong core team and infrastructure to provide shared services for its portfolio. Key business functions such as finance, human resources and talent recruitment, branding and marketing, IT, and legal, which can be expensive for small businesses, will be provided from the company’s headquarters in the island nation.

Oneteam addresses the lack of succession planning in Singapore’s SME sector, where businesses make up over 99 per cent of the country’s enterprises and employ more than 70 per cent of its workforce. As many business owners reach retirement age, they face uncertain futures because they lack an exit strategy and a clear succession plan.

Oneteam’s solution involves acquiring businesses from retiring owners and gradually transitioning them into employee-owned entities. This approach safeguards the businesses’ long-term value and fosters a strong sense of ownership, purpose, and productivity among employees.

Oneteam’s support extends beyond acquisitions. The company provides a holistic support system, including growth capital, leadership development, and access to a network of business partners and digital solutions, to help companies scale efficiently and adopt modern technologies.

Also Read: How are Singapore SMEs taking a proactive stance towards sustainability?

“We believe the future of SMEs lies in the hands of their employees,” said Kevin Boo, CEO and co-founder of Oneteam. “By offering a path to ownership for next generation, hardworking employees, we’re aligning incentives, preserving valuable services for our communities, and ensuring these businesses continue to thrive. In doing so, we’re also contributing to Singapore’s broader goal of elevating our SMEs, the backbone of our economy.”

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Atome Financial secures access to US$200M credit facility to drive SEA expansion

Atome

Atome Financial, a leading Southeast Asian digital financial services platform owned and operated by Singapore-based Advance Intelligence Group, has secured a syndicated credit facility worth up to US$200 million.

HSBC led this round through its ASEAN Growth Fund. DBS Bank, the Singapore branch of Sumitomo Mitsui Banking Corporation and Brunei’s Baiduri Bank also participated in the facility.

Also Read: Atome secures debt funding from EvolutionX to expand credit portfolio, launch new products

The funding will primarily be used to expand the fintech firm’s existing profitable portfolio and products, with a focus on lending and the Atome (Pay Later Anywhere) Card across critical Southeast Asian markets.

“We look forward to HSBC, and our other partners, continuing to support our capital needs and launch of new and innovative personal finance products in key markets like Singapore, Malaysia and the Philippines,” said Andy Tan, Chief Commercial Officer at Atome Financial.

Launched in December 2019, Atome is a digital platform that provides consumers across the region with flexible deferred payments through its mobile app. It also offers digital consumer loans in Indonesia through the Kredit Pintar mobile app.

The startup claims to have achieved a robust financial performance in recent years; its operating income in FY2023 nearly doubled, reaching US$170 million, compared to US$88 million in the previous year.

It also claims it processed almost US$1.5 billion in gross merchandise volume (GMV) in 2023, reflecting a 40 per cent year-on-year increase. The buy-now-pay-later business achieved profitability, driven by a remarkable 130 per cent surge in revenue.

In the first quarter of 2024, the company achieved EBITDA positivity.

“Through this support, Atome Financial will bring about greater financial inclusion by extending access to affordable and responsible personal finance solutions to more consumers from across Southeast Asia,” said Priya Kini, Head of Commercial Banking at HSBC Singapore.

Previously, Atome Financial secured a three-year term facility of up to US$100 million from EvolutionX Debt Capital and other investors in June 2024. Last year, it announced a US$100 million debt facility with HSBC Singapore to expand its services in the Philippine market and develop new consumer financing products.

Also Read: How BNPL can provide lower-income households with new opportunities

Atome also counts SoftBank Vision Fund 2, Warburg Pincus, Northstar, and EDBI among its backers.

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Unlocking Malaysia’s data centre potential: The critical role of ecosystem partnerships

As major players continue to invest in Malaysia, the nation is fast becoming a key player in the data centre arena, with Johor Bahru in the south of the country already recognised as Southeast Asia’s fastest-growing data centre market. As strongly telegraphed by the Malaysian government, there is no mistaking the ambition to transform Malaysia into a high-tech industrialised nation as part of New Industrial Master Plan 2030 (NIMP 2030).

However, data centres aren’t standalone infrastructures. Seizing this opportunity will require a focused effort on solidifying a bedrock of cybersecurity, cloud and connectivity services, and overall capacity and continuity – areas in which leading players across the private sector technology ecosystem can collaborate to accelerate Malaysia’s agenda.

Cybersecurity is everyone’s responsibility

Cybersecurity is non-negotiable when it comes to Malaysia’s ambitions to become a tech hub in an AI-driven world. According to Orange Cyberdefense data, cybersecurity threats will only increase – its latest Cy-Xplorer report revealed that cyber extortion had impacted 75 per cent of all countries since 2020 and 118 countries in the last year alone. As the threat and risk landscape evolves, data centre hubs must have a cybersecurity strategy, approach, and posture as their primary line of defence.

Similarly, tenants who store their servers and data within the infrastructure are also responsible for implementing their own cybersecurity solutions. In response to the escalating threat of ransomware and cyber extortion, one notable initiative that has gained traction in recent years is the Counter Ransomware Initiative (CRI), a multinational effort aimed at disrupting ransomware operations and dismantling cybercriminal networks.

The CRI brings together governments, law enforcement agencies, cybersecurity experts, and industry partners to coordinate and share information on ransomware threats and trends. The success of such initiatives hinges on nations’ willingness to collaborate and share intelligence and resources in the fight against cybercrime.

Taking inspiration from this, technology leaders in Malaysia have a crucial role in engaging with a synergistic nationwide platform. By collaborating with industry and government, they can swiftly and regularly share information and respond to data breaches, while also implementing proactive measures to protect corporate data, IT networks, and assets.

Strong cybersecurity is essential to Malaysia’s ambition of becoming a high-tech hub, as it safeguards critical infrastructure, economic stability, national security, and consumer trust. In this context, technology players can establish a robust foundation to support the nation’s technological and economic aspirations.

Also Read: Digital health: Malaysia leads in powering ASEAN’s transformation

Cloud and connectivity

Data centres play a central role in providing seamless connectivity and global content access to businesses. This connectivity is a critical enabler of innovation and data exchange across various sectors, driving growth and diversification within the economy. As a result, the stakes are high, and the margin for error is exceedingly thin – as businesses increase their number of communication points, the importance of keeping those communications with rapid connectivity and speed becomes even more critical.

Malaysia must therefore ensure that its connectivity reliability and uptime standards are among the highest, eliminating any possibility of latency. With the right technology and systems in place, the country can stand out as a reliable and efficient hub for technology, attracting greater business investment than its regional competitors.

Capacity and business continuity

Capacity, in the context of data centres, encompasses not just the physical number of racks but also the availability and scalability of power supply to support current and future demand. Water is another critical component as data centres require it to manage infrastructure temperatures of and prevent hardware overheating, necessitating 100 per cent uptime for cooling systems.

While space in Malaysia could be arguably abundant, the requirements for power and water resources to operate new data centres are substantial – hence any of such constraints require consideration and planning for continuity and contingency.

Ensuring operational continuity as a data centre hub hinge on several key factors: providing the host country with infrastructure support for the data centre and for the high-tech sector to ensure superior operating reliability, high-quality service, real-time visibility into operations, rapid communication, and seamless access.

Furthermore, the high-tech sector is governed by strict international standards and regulations regarding uptime, data management, and disaster recovery. Technology players must step forward to support Malaysia in delivering on the capacity and continuity strategy needed to meet these standards.

Delivering on a shared ambition

Malaysia’s data centre expansion can help to spearhead its ICT growth and attract more companies to setup their offices locally. Apart from the technology, bringing together a public-private sector partnership to deliver on a shared ambition, and leveraging support from expert service providers, will be crucial to accelerate the nation’s ambition.

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3 AI-driven digital marketing strategies your startup needs right now

AI digital marketing

In the past decade, the use of AI has become a prominent feature in business software and is now being used by marketers to widen the gap between businesses in today’s highly competitive landscape.

One of the biggest competitive advantages enterprises tend to have over SMEs is resources. Smaller businesses often lack the financial support and manpower needed to make a real dent in the market.

Thanks to the democratisation of software, artificial intelligence tools have a key role in levelling the playing field, helping small businesses reduce manual work, automate processes and improve efficiencies.

The results speak for themselves, with 52 per cent of marketers experiencing an increase in sales, and another 51 per cent noticing an increase in customer retention since introducing AI capabilities into the ecosystem, according to a Forbes report

Knowing how to best integrate AI into your digital marketing strategy can feel overwhelming, yet it’s a far more seamless process than many realise. Here, we share how SMEs can use AI to amplify marketing efforts to drive customer engagement and brand awareness.

Up the ante on online ads

When it comes to online ads, AI is the superpower all SMEs should have up their sleeves for three key reasons: to optimise ad spend, create compelling content and drive innovative campaigns. AI is being used by marketers to help determine how much budget should be invested in brand campaigns, with 70 per cent of marketers planning to make a significant increase on their AI spend in the next three years.

By constantly monitoring different channels and tracking how campaigns are performing, AI systems can help strategise the optimal cost, timing and platform for brand advertising. 

Also Read: How will AI help marketing strategies in 2020

AI also has the power to support targeted campaigns by analysing data about your core audience demographic, including their interests, preferences and keyword searches.

This data can then be leveraged to run digital campaigns and help to expose your business to other consumers who are similar to the target audience. 

Create compelling content without a copywriter

When it comes to driving traffic to your website, content is of critical importance. SMEs can engage customers from the very first interaction and maintain engagement through compelling content that appeals to the audience. 

AI is increasingly being used to create written pieces, including ad copy, blogs, articles and captions. Notably, Facebook and Instagram have AI-enabled tools that not only help marketers develop ads, but also suggest alternative variations to help diversify content.

Time scarcity is a challenge faced by many SMEs so if you’re a small marketing team or sole trader wearing many operational hats, turning to AI for copywriting will help put some time back in your diary and allow you to focus on other areas of business growth and development. 

Many businesses are now delegating copywriting needs to marketing platforms with AI capabilities to create optimised and targeted content.

This not only saves businesses significant time on developing copy but can help to inform what content will have a better response and engagement rate, generating greater results. 

Update your email marketing strategy

Email is dead, right? No way. Email is the bread and butter of SME marketing and is a great, cost-effective touchpoint to keep consumers actively engaged with your brand. But in a world filled with marketing emails, how can SMEs ensure comms like e-newsletters are securing the interest of customers? With the help of AI.

Thanks to AI, email marketing has become more powerful than ever through improved conversions, personalisation, automation and data analysis. AI can analyse a brand’s historic emails to identify the top-performing subject lines based on opens and click-through-rates, which can help marketers optimise in future. 

After all, the best email in the world won’t be noticed if nobody opens it, and with 40 per cent of consumers deciding whether or not to open an email based on the subject line, an AI-informed subject line can help to cut through the clutter.

Likewise, if you consider the top three reasons why people unsubscribe from emails are the volume; irrelevant content; and not recognising the brand, using AI can help SMEs stand out in an overcrowded market (and inbox).

Also Read: What you need to know about digital marketing for the new normal

By turning contextual real-time data from social and digital advertising channels into easy to understand insights and recommendations, AI can take the guesswork out of marketing to help businesses that don’t have large or experienced marketing teams.

Half of all small businesses fail within the first two years, and marketing, or a lack of effective marketing, is often one of the key reasons why.

Be tactical and work together with AI-powered technology to make sure your startup isn’t adding to the statistics.

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. This season we are seeking op-eds, analysis and articles on food tech and sustainability. Share your opinion and earn a byline by submitting a post.

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This article was first published on April 15, 2021

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Money travelling: Insights from Singapore Fintech Festival on travel and finance

One thing is becoming crystal clear — payments is not only getting easier, but how money moves across borders is fundamentally changing (well, two things really).

And if you’re an avid traveller, you know just how game-changing that could be.

I recently had the privilege of witnessing the future of travel payments unfold at the Singapore Fintech Festival — from Monetary Authority of Singapore officials shaping regional payment policies, to Visa executives reimagining 50-year-old payment systems, to ambitious fintech upstarts like YouTrip transforming how we spend abroad — the energy was electric.

The consensus was clear: travel and finance are colliding in ways that will transform how we explore the world.

Convergence of travel and fintech

When was the last time you caught yourself planning your next trip? That familiar rush of excitement as you browse destinations, check flights and dream about new adventures. Now, imagine all of that enthusiasm paired with cutting-edge financial technology.

This isn’t just theoretical—just look at what happened when Booking.com brought in Daniel Marovitz, Deutsche Bank’s youngest board member at the time. They didn’t just want a finance expert; they wanted someone and a whole function to reimagine how financial services could transform travel.

The goal? To improve credit lines and financial offerings to their partners.

The result? About three to five per cent boost to their bottom line.

What’s even more fascinating is that Booking.com could potentially become a lender to hotels—after all, they have all the data on occupancy rates, booking patterns, and seasonal trends.

Think about it: every traveler is essentially the perfect fintech customer.

From booking flights to splitting bills with travel buddies, from shopping at local markets to managing leftover foreign currency—each journey is packed with financial touchpoints. And that’s exactly why this convergence makes so much sense.

Look at companies like YouTrip, often called the “Revolut of Asia.” They started with a laser focus on travel payments—positioning themselves where the highest and most frequent use cases are. It’s a brilliant strategy: build trust through everyday travel transactions, gather valuable behavioural data, then expand into insurance, loyalty programs, and more based on real customer needs.

Transformative potential of connecting instant payment systems across regions

The future of travel payments isn’t just about making things digital—it’s about making them seamless across borders.

Enter the ambitious Nexus scheme, set to launch in 2027, which will connect the ASEAN five (the region’s five largest economies) with India—home to the world’s largest real-time payments system. This isn’t just another payment network; it’s a game-changer for how money moves across Asia.

But let’s be honest: with this transformation comes some serious challenges. On one side, we need innovation that keeps pace with traveler demands. On the other, we need proper oversight to keep everything secure.

Also Read: Elevating travel experiences: The power of value-added services

The consensus seems to be that private sector innovation leads the way, but it needs to be balanced with smart regulation.

Success requires three key ingredients:

  • A governance framework that blends public policy goals with private sector agility
  • Cost structures that work for both users and businesses
  • High standards that don’t shut out innovative startups

The biggest challenge? Making sure enough people actually use these new systems.

If the volumes don’t materialise, existing industry players will be forced to compete, potentially fragmenting the market further.

Defining new commerce across borders: Payments interoperability and benefits

Here’s the reality of today’s payment landscape: it’s fragmented, complex, and often frustrating for travellers. We’re seeing multiple rails, from traditional cards to QR codes, from touch-and-go wallets to mobile payments. Each works great in its home market, but cross-border? That’s where things get messy.

Take Japan, for instance—a highly developed economy where many merchants still haven’t adopted credit cards or QR codes. It’s a perfect example of how even advanced markets can have significant room for payment innovation.

But change is coming. Look at what’s happening in Southeast Asia—governments are driving real innovation with new payment schemes and QR codes that work across borders. They’re creating systems that let more merchants participate and building bridges between public and private sectors. Imagine using your local e-wallet’s QR code to pay at a night market in Bangkok or a cafe in Singapore—that’s the future being built right now.

The key to making this work? Collaboration.

We’re seeing issuers, merchants, and governments working together not just on technology, but on promoting these new payment methods. After all, what good is a brilliant payment system if travellers don’t know they can use it?

The Visa POV for new innovations

Fun fact: we’re still using the same 16-digit card system that was designed 50 years ago. That’s right—in an age of quantum computing and artificial intelligence, we’re still punching in strings of numbers like it’s 1973.

And in Southeast Asia, where e-commerce already accounts for 50 per cent of payment volume (with cards handling half of that), this analog-era relic is starting to show its age.

Think about your typical online purchase: you’re redirected outside the merchant’s site to your bank, carefully typing in your card number, CVV, expiration date—a process that takes an average of two minutes and 20 seconds.

Why? Because we still can’t fully trust every single website.

In fact, we’ve normalised this friction in the name of security.

Visa’s vision tears up this 50-year-old playbook. Instead of juggling different 16-digit numbers for debit cards, credit cards, and pay-later services, imagine having a single, secure credential. Behind the scenes, Visa handles the complexity while you simply choose your preferred funding source. It’s about time, isn’t it?

Also Read: From mining engineer to travel tech visionary: Darryl Han transforms trip discovery

But here’s where things get really interesting: Asia Pacific has become ground zero for digital wallets. They’re proliferating “like there’s no tomorrow,” becoming the dominant form of payment across multiple geographies.

However, these wallets face a crucial challenge: bridging the international gap. How do you maintain that seamless home-market experience when your customers travel overseas?

And there’s a critical caveat we need to discuss: the rise of real-time payments, while convenient, comes with a serious catch—they’re irrevocable. Once you send that money, there’s no taking it back. It’s a feature that scammers have exploited to devastating effect. In Singapore alone, real-time payment scams resulted in approximately 600 million in losses just last year. And experts believe the real figure might be double that, as many victims are too embarrassed to report their losses.

Looking ahead

The convergence of travel and fintech isn’t just another industry trend—it’s fundamentally changing how we explore the world. The winners in this space won’t just be the ones with the coolest technology; they’ll be the ones who truly understand what travellers need and want.

As someone watching this space closely, I’m convinced we’re just at the beginning. The next few years will be crucial as these systems mature and evolve.

Keep an eye on this space—it’s where some of the most exciting innovations in both travel and finance are going to emerge. After all, when you combine the thrill of travel with the power of modern fintech, the possibilities are endless.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on InstagramFacebookX, and LinkedIn to stay connected.

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