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Rachel Lau of RHL Ventures on the kind of thinking that allows innovation

(L-R) RHL Ventures Partners Lionel Leong, Rachel Lau, and Raja-Hamzah

(L-R) RHL Ventures Partners Lionel Leong, Rachel Lau, and Raja-Hamzah

Rachel Lau has been actively contributing in our e27 contributor channel platform since the beginning of COVID-19’s physical distancing back in March 2020. Her first contribution shone a light on the edutech startups in the time of what would be a global pandemic.

Her recent one, just published on Thursday, posed a question on why the Philippines’ economy couldn’t rely solely on technology despite being one of the biggest markets in Southeast Asia.

Lau is the Managing Partner at RHL Ventures, a Southeast Asia-based private investment firm that focusses on growth capital investments in Southeast Asia and the US region.

Previously, Lau was the Vice President at Heitman Investment Management in Hong Kong and Australia. Lau helped manage US$4 billion of global long-only and absolute return equity strategies, focussed on the APAC region. Prior to this, Lai worked as an investment analyst with Dutch investment manager NN Investment Management, which manages US$225 billion

How tech has changed during her time

Lau shares her time in the tech industry with e27, since her comeback three years ago.

“I think it has changed tremendously over the last three years. At that time, it was more focussed around marketing, and now, even pre-COVID-19, there’s a lot of emphasis on the company’s sustainability and margins, which is a good thing and I really like it,” she shares.

“And also, I think, there’s a lot of maturity coming from investors, them being more involved in the ecosystem and building it, instead of just being invested in a company,” she adds, on her overall view of how the tech industry has changed so far.

Also Read: How the Coronavirus is teaching edutech startups a much-needed lesson

On writing

With nine contribution articles on e27 and counting over the course of five months, we’re curious of what inspired Lau to write and actively share her thoughts.

“I like to keep it topical. Like during COVID-19 time, it’s mostly about how COVID-19 affects the industry or a certain sector that I’m inspired to write about,” she explains.

She then shared further examples, stating how we now have to work from home instead of from the office as one of the interesting topics to explore, and the polar opposite of the more relaxed topic, like supply chain stuff, where the industry saw a lot of issues in production and how it is delivered to the consumer.

She also shared that she’s especially intrigued to explore on how the world now is in shifts thanks to the US-China trade war. “Southeast Asia is literally in the middle. Like, I’m Chinese but I work with the US, so that’s also an interesting topic that I like to talk about,” Lau adds.

“At the end, I think it’s necessary to think about what happens in our surrounding dictates how we react, which is also true in how we treat our investment at RHL Ventures as well,” Lau concludes.

Thought leadership

With e27 striving to become the platform for thought leaders to contribute and become the voice of the tech ecosystem in Southeast Asia, Lau also shares about her take on the whole thought leadership thing.

“I think thought leadership is someone who’s not afraid of welcoming new ideas and is willing to try the alternative to the norms, which is good for us (as an investor), right?” she says.

Also Read: RHL Ventures launches accelerator programme for startups in emerging technologies in Malaysia

“I don’t feel the need to write about what’s widely accepted and I kinda like the fact that people don’t like what is widely accepted, and therefore become extremely different from what we normally have and seek. I think that’s what thought leaders are,” she adds.

Lau emphasises on the need to set yourself apart as a thought leader, or otherwise, there will be no innovation. “You need to be dared to be different to change the status quo,” she says.

Lau thinks that writing can be a tool to become a thought leader, but not necessarily limited to that. Choosing e27 as one of the platforms where she regularly shares her views surrounding the tech ecosystem, however, has been a great experience, she admits.

“The visibility has been great. Like, someone from LinkedIn would occasionally say to me ‘Hey I read your article on the Vietnam stuff and I think it’s great”, and it’s nice to get that kind of message. I think the contributor channel has the right exposure from the right target audiences, which also becomes a challenge to me to write to the right target audiences,” she shares.

“If you’ve been wanting to contribute, you know, just start writing, you never know where it may take you,” she said.

Eyes on Indonesian logistics and micro landscape

As an active investor in Southeast Asia’s startup, Lau shares that RHL Ventures is now heavily focussed on building the infrastructure for the e-commerce space in Indonesia. “Which put us in perspective to really take a look at the logistics sector of the country. Because e-commerce is great, but it’s even more important to keep it going, and so we’re looking at that now,” she says

Besides that, Lau also shared that the sector and in this case -topics- that has been capturing her attention has a lot to do with understanding the micro landscape.

Also Read: Why technology alone will not save the Filipino economy

“Things like the individual impact between US and China war, and how China is really coming up with its huge edge in terms of hardware, and in the dawn of 5G network, there might be a Chinese company that comes to take over the whole thing, you know?” she says.

Down at RHL Ventures, the VC also does a little more digging on that. “We also take an interest in the education sector. It’s interesting to watch what will happen in this sector next,” she adds.

Final thoughts

Her latest contribution post on how the Philippines’s tech advancement isn’t enough to save its economy may best summarise what it’s like on her mind, and where it may take her next: the impact the global issues may bring to Southeast Asia’s tech scene and society as a whole.

“I think, to some extent, COVID-19 forces a reverse mobilisation, whereas you know the US is trying to force foreign students out of the country, which means well-versed people coming back to where they’re originally from with skills they gained having lived in the US, I wonder would that mean we’ll have better talents and well-equipped people where they’re supposed to. These questions are what intrigued me,” she says.

Taking an example from how Malaysia has less diversity in terms of its governance of management, Lau is convinced that this shows how people are not so accepting of diversity after all. “There are issues like Black Lives Matter and the US-China war. It might not be so much of a technological and innovation issue, but it’s necessary because to have a look into in navigating the tech industry as well, simply because it’s tricky times,” she closes.

Image Credit: RHL Ventures

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The startup paradox: Altruism juxtaposed with toxicity

startup_paradox

Startup land is incredible in many ways. It’s a place where world-changing companies are built. It’s the arena where the biggest talents congregate. It’s a scene where the ‘pay it forward’ concept of helping others is in full effect.

But, conversely, it’s also a realm where some of the most toxic leadership and management styles imaginable converge. That’s part of the reason we wanted to start C-suite, our ‘lifetime learning platform for executives’. More on that later.

Now, with all that said, disclaimer time. While I’ve worked for some startups over the years, my background is very much media and events.

I started out as a journalist and although I climbed the management ranks over the years, I’ll always think of myself as a journo first. Therefore, I’m not a full-blown creature of the startup scene just yet.

However, many of my friends and industry contacts are. Because of that, I know how bad things can get. I’ve seen people on the verge of a breakdown due to toxic work culture. Their whole lives dominated by trying (unsuccessfully) to rationalise the lack of professionalism and humanity in the workplace.

I’ve witnessed people being relentlessly belittled by those higher up in the hierarchy. And it’s not just limited to early-stage startups –where the pressure is admittedly immense due to the threat of failure, and the inexperience is palpable– as portrayed in the Netflix documentary Print the Legend.

Also Read: For COMEUP 2020, the post-pandemic future will be led by startups

No, in his brilliant book Idea Man, Microsoft co-founder Paul Allen laments the lack of compassion for colleagues shown by his co-founder Bill Gates; even after unicorn status was achieved and chasing revenue, and users no longer meant the difference between survival and success.

Why is this negative scenario more of a norm, rather than an exception to the rule? Why have many first-time managers decided the Steve Jobs book of dysfunctional leadership (Apple design genius Jony Ive famously felt he had to present Jobs with two solutions, in order that the CEO could slam one of them and feel righteous) is the way to go when chasing their startup dream? And why does tech rival politics, in terms of the elevated level of skullduggery in play?

The answer is simple –a lack of training, feedback, experience, and self-awareness. Disclaimer time again (sorry if this leitmotif is getting annoying, but bear with me – it serves a purpose).

I’ve come to realise that at times in my career I wasn’t always the best leader myself. My Damascene moment came via some candid feedback from colleagues, microscopic leadership training, and a progressive career mentor who helped me along the way.

Seeing the benefits of these things first-hand inspired me and my co-founders Don Tsai (COO) and Alan Yudhahutama (CTO) to create C-suite.

All three of us believe deeply in its mission to nurture leaders, managers, and aspirational professionals across all of the knowledge economy industries (not just in tech).

Also Read: In brief: Investments in SEA startups double in Q2 despite pandemic; GreenPro invests in Ata Plus

So what is C-suite exactly then? You might ask.

Here’s a blurb from our pitch deck (which I’m happy to send out to anyone with even a passing interest, just drop me an email): “C-suite is a lifetime online-to-offline-to-online learning platform for executives, where management becomes leadership. It is an exclusive community hub, a social network, news and views forum, and a recommendation engine – in the coming ExecTech wave.

“Super-serving Singapore and Asia, but in a global context, our mission is: ‘To help managers become high-performing leaders. To help leaders become better managers. To help aspirational professionals join the C-suite ranks. And, as a result, to help businesses win.’

“We do so through a paid-for app, virtual gatherings, real-world conferences, and much more besides. Our focus is to support the three pillars of community, content and connectivity.”

Ok, that’s enough of the spruik, back to the matter in hand. Sticking with the startup scene, I mentioned earlier the ‘pay it forward’ behavioural tendencies. As a new co-founder, I’ve found this to be somewhat of a revelation. The camaraderie among those starting new companies is breathtaking.

People are so willing to help you – whether it’s providing free advice, making introductions, or even revealing their trade secrets. You reciprocate. It’s beyond quid pro quo.

In short, you want to help every startup founder in the same boat and they want to help you back. It would be great if we could somehow bottle this altruism and provide the same level of support to our own teams, don’t you think?

Also Read: 3 mistakes early stage startups in Singapore make in product development

Only through mutual learning, as opposed to command and control, can we achieve this. That’s the crux of it all. Indeed, the startup paradox of altruism juxtaposed with toxicity is a topic I want to explore further in our ‘Leadership Mixer’ series of virtual events.

Beyond that, I’ll be blogging on a regular basis in order to take you behind the curtain on the journey of a startup. At times, it might be warts and all. My hope, though, is that the transparency about the challenges faced along the way will provide some value to others on a similar path or to those in a leadership position.

Of course, speaking honestly, the goal of these tasters is also to start building a community around the C-suite brand before our product even launches. For you can expect our MVP app in quarter four of this year. In the meantime, enjoy the free content and please do donate to our cause if you like what you see.

Also, we are running a Kickstarter campaign whereby the first 1,000 contributors can get lifetime C-suite ‘professional’ membership for just US$100. Check it out here.

Well, that’s all from me for now. I hope you enjoyed this first installment of the blog. If you did, I’d love to hear from you, so please do email me at dean@c-suite.sg. And if you didn’t, I’d still be delighted to receive your constructive criticism.

For with everything we do at C-suite, we want to listen deeply to users so that we can iterate and evolve. Only with this agile approach will we be able to create a sustainable platform that gives you the added value you need.

Register for our next webinar: Meet the VC: Gobi Partners

Register now: What is corporate venture building and why this is the right time to look at capturing venture opportunities across South-east Asia.

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, or like the e27 Facebook page

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An age of uncertainty: Why streaming services need to adapt to survive in Asia

streaming_at_home

As individuals spend more time indoors, online streaming continues to thrive. Global over-the-top (OTT) media services have seen their subscriber numbers surge in the last number of weeks, with Netflix proudly declaring that they had 16 million new sign-ups in the first three months of the year as audiences continued to look online for entertainment.

Though we can’t share numbers, many of our own customers have also seen a marked increase in subscriptions and active users in the past few months.

However, the reality is that pre-pandemic, there was already a massive surge in streaming across Southeast Asia. As users continue to cut the cord, many anticipate a rise in consumption and revenue over the next few years from over-the-top (OTT) media services.

A report by Dataxis predicted that Southeast Asia would grow to 6.2 million subscribers by 2022 — and there’s no doubt that we are right on track!

During the economic downturn, digital service providers will be exploring how they can innovate and increase their revenue. But from the perspective of their customers, it is the relationship with their provider that holds the keys to everything.

Genuinely engaging with consumers to help them manage and subscribe to new services without being invasive requires excellent diplomacy.

However, digital service providers are surrounded by innovation. Replacing a legacy mindset with a new approach focussed on delivering value to customers can provide the elusive game-changer moment. For example, flexible merchandising and monetising through capabilities such as bundling and promotions can help both upselling and cross-sell capabilities.

Also Read: One billion downloads later, Amanotes is optimistic about the future of non-streaming music platform

Preparing for an age of uncertainty

The internet has offered viewers a lifeline during the global pandemic we are currently facing. Traditional TV has been replaced by on-demand entertainment where we can stream or download our favourite content for later viewing. But there is no room for complacency.

As OTT streaming services in Asia soon begin to lose their captive audience to the great outdoors, they will need to remain vigilant in these uncertain times and future-proof themselves for what lies ahead.

In addition to this, global players such as Amazon, Netflix, Apple, and Disney are flexing their virtual muscles and utilising their resources to compete to stay on top. As competition throughout the region continues to intensify, many predict that the consolidation which crippled the traditional cable distribution model will soon come to OTT services too.

Pitfalls to avoid during the pandemic

As streaming services were offered an opportunity to capitalise on increases in subscribers during country lockdowns, OTT platforms across Asia will inevitably be faced with profitability challenges in an increasingly crowded market.

We know that COVID-19 will pass, it’s only a matter of time, and when that does happen it will be critical for these platforms to keep evolving in tandem with the digital landscape in order to keep up with the demands of their digital-savvy customers.

Also Read: Streaming wars: Why are streaming giants spending big bucks on acquiring content

Understanding the need to entice consumers to keep membership for the coming months, not just during lockdown periods, will determine the future success of streaming platforms. We know that the inevitable drop-off rates will begin in the run-up to the removal of lockdown orders.

To thrive and survive, companies will need to adapt quickly with a more proactive rather than reactive approach and have the agility to respond accordingly with new bundles, services, and special retention offers to keep users on their platform.

How to adapt to the different markets in Asia

The business landscape is littered with cautionary tales of household names that have struggled to innovate. Giant companies that found the secret to success and attempted to keep relying on the old way of doing things, even when it was no longer relevant, endured a predictable demise.

An unwillingness to innovate, listen to their customers, and adapt, coupled with a refusal to evolve with the market will have devastating effects on any business. For any streaming service to be successful in Asia, it’s critical to have a deep understanding of payment and content preferences. It’s also essential to adopt a continuous learning mindset and avoid the temptation of replicating models that work elsewhere.

Every country and region is entirely different, and these variances must be identified from the get-go and given the respect they deserve. The ability to listen to your audience and quickly pivot both your systems and your people will help keep you on the course for continued success.

Integrated Revenue and customer management platforms are already transforming the world’s leading OTT services.  It’s these advances in technology that are enabling companies like Evergent to reduce time to market for products and services. But also finally begin to simplify the complex monetisation models and back-office processes so that they run more efficiently.

Also Read: Streaming wars: Why are streaming giants spending big bucks on acquiring content

Add these improvements together, and they dramatically improve the customer experience too. Enabling customers to digitally manage all aspects of their connected services provides superior customer experience and sets the stage for personalised offers that are much more likely to succeed.

Navigating forward in unchartered digital waters

Businesses need to be able to set themselves ahead of the crowd. Communications companies are delivering convenience with everything under one roof style packages. When everything is at their fingertips, it quickly becomes too much hassle to go searching elsewhere — moving forward, this is where the focus needs to be.

Communications companies are also well poised to capitalise on their subscriber bases to move the needle for their own services and for other services like Netflix and Amazon Prime, which they can help aggregate and monetise.

For OTT streamers this provides a valuable distribution channel – it’s a win-win situation for both sides.  In addition, platforms that can support monetisation of bundled services will invariably set these service providers apart for consumers.

Traditional TV fell out of favour for being too restrictive and limiting for digital consumers who demanded greater freedom. Customer expectations are also dramatically evolving. They want to watch what they want, wherever they want it, and on any device they choose.

Also Read: [Updated] From streaming music to preventing oil theft, meet the 5 startups graduating from ZILHive incubation programme

If companies cannot provide it, they will turn to one of the many other OTT providers or communications providers who can serve their needs. The positive side — these are all problems that can be turned into opportunities.

OTT streaming opens up greater localisation and greater niche capabilities that can be targeted towards specific market segments. Time to market, product agility, and seamless deployments are the secret ingredients to success in an increasingly digital world.

Although we may expect some consolidation in the industry, it will be platforms that serve their audiences with customised offerings for specific regions that will stand out in an increasingly crowded marketplace.

Register for our next webinar: Meet the VC: Vertex Ventures

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, or like the e27 Facebook page

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Why technology alone will not save the Filipino economy

Having kept their borders shut for close to a quarter, countries around the world are coming out of the daunting shadows of coronavirus as a ray of hope shows itself in the form of subsiding new cases.

As policymakers introduce new social distancing measures and people once again fill up office buildings, the world is, without a doubt, making its way towards the post-pandemic new normal. Nevertheless, amid the recovery, came the resurgence of a US-China dispute.

Being the world’s largest economy, it is said that when America sneezes, the world catches a cold. Now the world’s biggest exporter, China poses a similar level of influence. Certainly, when the superpowers are engaged in a tug-of-war, the global supply chain is bound to be disrupted. In relation to that, emerging markets in Southeast Asia (i.e. Thailand and Vietnam) are expected to be beneficiaries of investment (factory) relocations due to their pleasant investment climate.

However, the Philippines, in particular, is expected to be one of the smallest beneficiaries, if not a loser. This is by no means arbitrary, as the country’s foreign direct investment (FDI) inflows have been falling incessantly since 2017, reaching a four-year low of US$7.65 billion last year when its regional peers experienced an uptick in FDI.

Once viewed as one of the most prospective emerging countries, why is the Philippines so unappealing in the eyes of foreign investors?

For starters, the Philippines lacks a nurturing climate for business investments. Referring to World Bank’s Ease of Doing Business Index as an indicator of investor-friendliness, the country was ranked at 95th, compared to 2nd for Singapore, 12th for Malaysia, and 21st and 70th for Thailand and Vietnam respectively.

Also Read: Why it is important for tech companies to expand outside metro cities in the Philippines

To further elaborate, it was revealed that the Philippines is especially inadequate in providing credit and enforcing contracts, in which it ranked 132nd and 152nd respectively, in addition to other challenges such as cross border trading issues and property registration. Seeing that these factors have a substantial bearing on businesses’ sustainability as well as their ability to expand, it is hardly surprising that foreign investors are discouraged.

Other than that, the current Philippine government’s policies have also put pressure on foreign capital inflows. In anticipation of the Corporate Income Tax and Incentive Reform Act (CITIRA) from the government, investors remained wary of the future status of their tax incentives.

Currently still pending in the Senate, the CITIRA bill intends to reduce corporate income tax by one per cent every year, from the current level of 30 per cent to 20 per cent by 2029. Intended to spur foreign investment, the viability of the bill has raised a number of questions, as capital gains tax on unlisted shares of resident foreign corporations and nonresident foreign corporations is expected to increase from five to 15 per cent, prompting investors abroad to take a wait-and-see stance.

On top of that, political risks have also deterred foreign investors in recent years. The government’s “anti-oligarch” and “anti-big-business” rhetoric has raised doubts on regulatory bodies’ justness in reviewing and renewing contracts in the Philippines.

For instance, the state water regulator recently cancelled a 15-year extension of the water utilities’ concession with Manila Water and Maynilad after pressure from Duterte. The existing concessions will expire in 2022, instead of 2037 as initially agreed in 2009. At the same time, raging allegations of human rights violations in the country (think the killing of drug addicts) have also come under international investors’ radar.

As a result of the mentioned incidents, the Philippines is seen as a relatively unfavourable destination for investment with raging political instability.

Also Read: Grab launches new card to encourage cashless payments in the Philippines

Naturally, as an enabler of businesses, many have wondered if technological advancement could improve the status quo in the Philippines and, in turn, facilitate FDI inflows. Undoubtedly, by helping the unbanked and fostering credit, technology could make business processes more efficient.

Notwithstanding that, political risks and failures to enforce business contracts would surely weigh on investments. Thus, in order to spur FDIs, the government needs to take the sanctity of contracts and regulations to heart, thereby instilling political stability in the country.

Register for our next webinar: Meet the VC: Vertex Ventures

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, or like the e27 Facebook page

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Is the startup ecosystem in Cambodia ripe for a new era of growth?

cambodia_ecosystem

I recently wrote about whether the startup ecosystem in Laos was ready for a unicorn. This time we turn our attention to Cambodia today and explore if it’s ecosystem is ripe for the exponential growth as recently seen in Indonesia and Singapore.

Adopting a top-down approach, we will briefly analyse Cambodia’s macroeconomy before exploring deeper if the population is ready for the tech boom. Lastly, we will dive in to explore whether the ecosystem is strong enough to cultivate and support this growth.

Rocketing economic growth

According to World Bank statistics, Cambodia’s economy is spearheading the economic boom in the region with an average GDP growth rate of eight per cent between 1998 and 2018, making it one of the fastest-growing economies worldwide. As a result, Cambodia reached a lower-middle-income status in 2015 and the government aspires to attain upper-middle-income status by 2030.

All these statistics paint the picture of a booming economy ready to take on the powerhouses of the region and startups will play a key role in the transformation.

However, these macro indicators only represent the economy as a whole. Therefore, we will need to explore deeper if the anticipated tech boom can be supported by Cambodians.

Also Read: How student entrepreneurs can tap into the fintech ecosystem in Cambodia

Tech-savvy demographic

With a staggering 47 per cent of the population aged under 25, Cambodia’s greatest asset lies in its youthful population. Combined with a mobile and internet penetration rate of 120 per cent and 84 per cent respectively, it is safe to say tech-savviness resides among the top traits of the population. Instrumental to this growth? Cheap data plans.

With 4G data plans starting at US$1 for 10GB, it is small wonder why seemingly everyone in Cambodia utilises a smartphone. With access to the internet and its wide outreach, the sky is the limit for Cambodia as it looks to technology to drive its next phase of growth.

Deep diving into the ecosystem

Thus far, the Cambodian economy (economic growth fuelling increased business prospects and investors) and its population (high digital penetration resulting in citizens being constantly exposed to new technologies) look ready to support the growth of tech startups in the Kingdom.

However, the key to producing successful startups is the ecosystem in place to support entrepreneurs in the uncertain road to create a company. Given the novelty of ideas startups look to solve, it is paramount to have the right community providing advice and resources for them to navigate through the notoriously plentiful difficulties in their journey.

At this juncture, given the young demographic and high mobile usage statistics, the majority would have the view that Cambodians are youthful, tech-savvy and open to change.

However, we have missed the fact that the key consumers with the highest spending power in the economy are middle-aged career professionals that grew up before the tech boom swept across the country. Therefore, it is often opined that the Cambodian consumer market is not receptive to new ideas that startups propose.

Also Read: Will Laos be home to a unicorn someday?

What’s stopping them

BookMeBus founder, Chea Langda, certainly shares this view. BookMeBus was conceptualised in 2015 as a ticketing platform which allows travellers to book their bus tickets within Cambodia and across the borders of neighbouring countries. Chea shares specifically that there is a very little trust given to online platforms by locals and they often worry online products might not be authentic.

More than this, they have a stigma that buying things through an agent is always more expensive and full of scam. This myopic fixation has led consumers to forgo the pain points BookMeBus solves, convenience and cost-savings. Thus, consumers fail to fully value the service and utilise it.

He subsequently shared that while it would be difficult to change existing mind-sets, public marketing campaigns will go some way to reduce such concerns. Therefore, it is paramount that this key demographic would be receptive to new online solutions as startups, even with a great product and market fit, can only go so far without customers to generate substantial revenue to fuel future growth.

Another hurdle faced by startups penetrating the Cambodian market is the high unbanked population. Statistics have shown that 78 per cent of the population is unbanked and less than 15 per cent utilise mobile banking services. Therefore, it has been tough for B2C tech startups to provide the optimal consumer experience with both exorbitant payment processing fees and limited digital payment outreach hampering their overall service.

However, similar to how successful entrepreneurs view difficulties as opportunities, this problem looks ripe for fintech startups offering digital payments to enter the fray and solve it. Given the success of digital payments in Indonesia, it is not surprising that more than 50 new startups have entered to capture what could be a future goldmine.

Mentorship

The scarcity of mentors is a by-product of the relatively young startup ecosystem present in the Kingdom. Due to a lack of entrepreneurs with experience in the field of building and scaling a startup successfully, budding founders have few mentors to turn to for advice in times of need.

Also Read: Cambodia’s Muuve scores funding from Ooctane to take its food delivery service to new cities

Given that research has shown that mentorship is one of the most important needs for a startup to succeed, the fact that over 50 per cent of founders have zero or very infrequent mentorship, is chilling. The uncertain environment that startups operate in due to the novelty of the problems they solve makes it even more important for mentors to be present in the ecosystem to provide experienced guidance for these young entrepreneurs, where more than 80 per cent reported to be working on their first startup project.

Support

Despite the above-mentioned challenges faced by the ecosystem, there have been steps in the right direction to nurture startups in Cambodia. Corporate giants such as Axiata, Toyota and Grab have sponsored incubator-like programmes and hackathons in a bid to provide young entrepreneurs with the platform to pitch their ideas and resources to assist in the implementation of their business ideas.

Regulatory frameworks in the Kingdom have also assisted in priming the ecosystem for growth. Over the last three years, the government has introduced significant policy initiatives aimed at propelling the tech sector and startup ecosystem to the next level. In its five-year national development plan announced in 2018, an initial vision of Cambodia’s digital economy was panned out.

The National Entrepreneurship Fund, with an aggregate capital of US$5 Million, was launched in 2019 and took government funding dedicated to the tech startup ecosystem to US$12 Million. Therefore, by virtue of the amount of resources poured in the build-up the ecosystem, it is clear that policymakers view startups as the next key driver for economic growth in the country.

Eyes on Cambodia

Overall, despite the young startup ecosystem in Cambodia being inexperienced and local consumers taking time to warm to new technologies, I do believe it is ripped and ready to usher in a new era of growth. The ecosystem has been receiving increased government support, both financially and in the way of policies.

Furthermore, the increased attention from others in the region has led to the creation of a conducive environment for investors to enter and boost the confidence of budding entrepreneurs to take the leap and create startups that would ultimately fuel Cambodia’s economic growth.

Register for our next webinar: Meet the VC: Vertex Ventures

Editor’s note: e27 aims to foster thought leadership by publishing contributions from the community. Become a thought leader in the community and share your opinions or ideas and earn a byline by submitting a post.

Join our e27 Telegram group, or like the e27 Facebook page

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Why we need to stop glamourising startups with fancy labels and focus on real metrics

startup_labels

Throughout the years, we’ve seen and heard startups being labelled with terms that often come from the animal kingdom (one might be a mythical creature). Labels such as unicorns and camels seem to have shot up and gained interest over the years. We all love our labels — they sound good, make for a great short-cut to convey something and above all, add that extra bit of glamour.

But if we look closely at these words and all the associated buzz around them, we’d see that something is clearly rotten in the startup world. These labels have misguided many startups as they’ve been misconstrued and have lost their true meaning over time. It’s about time we started talking about losing the labels altogether and start focusing on what truly matters.

The animal kingdom

To help you better understand these labels, let us first take a look at some of the common ones and dissect what they truly mean. A common trend you’ll see is that they’re all labelled after animals.

Much alike to the startup world, the animal kingdom is made up of some strong personalities that exhibit unique characteristics and traits. We have seemed to liken them to the traits that stand out with certain startups.

However, the discovery of these animal labels did not happen overnight. The discovery of these animals came about with the ever-changing socio-economic and tech climate.

Here are some insights on the more notable animals in the startup world.

Also Read: For COMEUP 2020, the post-pandemic future will be led by startups

I believe the unicorn status has reached such ubiquity that it’s hard to kill. The other labels seem to be either a response to global situations or a response to the shortcomings of unicorns.

If we dissect the characteristics of these labels further, we will find that they’re based on the same fundamental set of startup traits. There is a lack of clear distinction between these labels and one would be safe to assume that these labels were unjustified.

It’s just a trend

Similar to how clothing labels come up with new fashion designs that trend. New startup labels come in trend over the years as well. However, there’s a little more science to why they came to be:

The Unicorn label came about in 2013, where startups were growing in valuation twice as fast as companies from startups founded before that. The growth was accredited to technological advancements, an increase of private capital available and fast-growing strategies among other things during that era.

Unicorns were once a rare breed, but in recent years, the stable of billion-dollar thoroughbreds has grown to about 350 unicorns around the world. In today’s world, unicorns represent more than a valuation figure. Rather, they represent a philosophy, an ethos and a process of building startups.

Fast forward three years in 2016, the Cockroach label crept up. During this period was where things got off to a very different start, with venture capital funding drying up amid wobbles for the global economy. This revealed problems in the business models of many unicorns and other fast-growing tech businesses. Most of which rely on VC money to fund their growth.

Also Read: 4 key growth metrics startups should watch closely

In the following year 2017, there was a realisation that unicorns were being rewarded for disrupting and razing non-profit and social enterprises comprising institutions like education, healthcare and journalism. This was when the Zebra label was introduced. The capital system at that point was failing society in part because it was failing zebra companies: profitable businesses that solve real, meaningful problems and in the process, repair existing social systems.

With the rise of “fake unicorns” with crazy valuations in 2018, the Rhino label entered the arena. It was the unicorn’s safer counterpart. SEA seemed to have the highest population of rhinos because it was entering the “golden age” of disposable income. Discretionary spending started to rise in a non-linear way and really great platform companies got built.

Fast forward to today in 2020, with the world facing a global pandemic, startups were one of the worst-hit groups of people. Startups outside Silicon Valley, however, seemed to be holding down the fort. In emerging markets, many companies have survived with less capital and ecosystem support. Thus, the label Camel came to be for their ability to adapt to multiple climates, survive without sustenance for months, and withstand harsh conditions.

What does this tell us?

That a slight change in the economic or tech climate might just bring on a new label that would most probably be attributed to another creature in the animal kingdom. But once again I believe it will just be another whimsical label covering the same narrative of “not being a unicorn.” As a founder, you should be more focused on being able to predict, identify and adapt to these ever-changing trends.

Labels offer no tangible value for founders

Why should we bother categorizing startups with labels if they offer no real tangible value? You might argue that these labels might give startup founders something to aspire to become or a way to model their startups after. But similar to religious dogmas and teachings, they all seem to converge in a similar end goal.

Also Read: 3 mistakes early stage startups in Singapore make in product development

All the models of these labels basically point startups in the right direction in terms of running and sustaining their operations. Whether you’re a startup unicorn or camel, your business is still being fueled by the man-hours and ingenuity you put into the company.

If you’re a founder and you’re chasing a label for the hype and buzz it creates then you may have to reevaluate your decisions. Many startups have crumbled under the hype and the buzz because they were focused on impressing their stakeholders and the media rather than focusing on their product and people.

One such startup that took that path was Theranos Inc, a consumer healthcare technology startup, was once valued at US$10 billion at its height in 2015. Its leadership claimed it would revolutionise the blood-testing industry. However, the technological breakthrough that CEO Elizabeth Holmes and former company president Ramesh Balwani touted was never demonstrated, and the assertions of Holmes and Balwani amounted to outright deceit.

The company raised more than US$700 million by deceiving investors for years about the company’s performance. At the end of this saga, Holmes lost control of the company, returned millions of shares, and was barred from serving as an officer or director of a public company for 10 years.

The type of culture labels like unicorns breed has crept into the whole ecosystem in the most horrific way. Now, other startup founders also want the unicorn status and they are not shy to take the short-cut, or worst, the unethical route.

Chasing this proverbial label clearly seems to be doing more harm than good for founders in recent years.

It’s not about the label it’s about the business

Now don’t get me wrong. Not all startups aspiring to be the next big thing are destined for failure. Just like how we all have unique thumbprints, startups have their own unique business models and processes. They’re all running their individual races and they reach the finish line in their own unique ways.

Also Read: Tech for good: How 3 startups leveraged a messaging app to serve the community during COVID-19

Take the building and construction industry for example. You don’t see companies like Whiting-Turner on unicorn lists but yet companies like theirs have accrued billions in revenue without outrageous valuations. And that’s simply because they don’t fit in the prescribed label by definition.

So what are companies like theirs and many others doing right and what should startups be focusing on? I believe startups should be focused on the stuff that matters, like the following business fundamentals:

Revenue and profitability: The most common problem for startups is that they often do not have a clear path to profitability and return on investment. If your startup is focused or has a proven track record of actually building and scaling a customer base and bottom line then you’re already a step ahead from the others. Others being those that are less focused on the essentials and that is riding on their “innovative” concepts to rake in the moolah and customers.

Business model:  For a business to grow and succeed, it needs a strong backbone. A business model helps you define your customer value proposition and pricing. It provides a helpful guide on how to organise your business, whom you should partner with to generate revenue, and how to structure and manage your supply chain accordingly amongst other things.

Figuring out the right combination of partners, practices, and platforms isn’t easy. Getting it wrong is why so many startups fail. Likewise, getting it right is essential. Investing in things that truly matter like infrastructure and employees is a true indicator of vision and sound decision-making in a startup.

Sustainability: The market is actively looking for reasons to doubt billion-dollar-or-higher valuations. It’s important to take a step back and evaluate things like customer sentiment, the potential for brand growth, how well users respond to products, leaders’ pedigrees and track records, and so much more. That takes closer scrutiny and patience. Developing a resilient backbone indeed takes time, but in the end, it’s the type of framework that’ll weather turbulent market conditions and allow companies to go the distance.

Also Read: In brief: Investments in SEA startups double in Q2 despite pandemic; GreenPro invests in Ata Plus

Much the way all wildlife isn’t the same, all labels don’t share the same degree of long-term promises. No one’s interests are best served by prescribing a one-size-fits-all outlook to such a wide breadth of startups. Thus, focusing on the above-mentioned fundamentals should be the right approach moving forward.

The way forward

Startups are not cockroaches, unicorns, camels or rhinos — they are made by a group of people who can spot opportunities that others are not able to see yet and these people usually challenge the status quo. Building a successful startup is about grit, years of sacrifice, anticipating market volatility, managing the risk and, of course, a bit of luck.

Regardless of the labels used, there needs to be a change of focus in 2020. We need more founders focusing on startups that can actually be more self-sufficient or at least rely less on VC funds instead of dreaming and boasting about becoming the next unicorn. Instead of chasing after the labels, it’s high time we talk about becoming a fund-returning, profit-rich startup.

With innovation and tech growing at an unprecedented pace, no two startups can be described the same or be compared apple to apple. Our entrepreneurial journeys are unique to one another. That’s all the more reason to be cautious about the terms we use to describe startups.

In today’s environment, generalizing is both easier and more counterproductive than ever. I believe we can do better by simply shifting the focus away from the labels and double-down on what truly matters; building, growing and sustaining your business.

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Startup funding rounds in July: Survival was the name of this game


Surviving the pandemic continued to dominate the theme in the Southeast Asian startup ecosystem in July.

One of the most notable funding rounds of the month was announced by Indonesian travel tech giant Traveloka, who raised US$250 million. The funding round was first reported by Bloomberg in early July, though the company had also confirmed at the end of the month.

Interestingly, Traveloka had to have its valuation decreased by 17 per cent from their last fundraising. In their official statement, the company admitted to having been “profoundly affected” though CEO Ferry Unardi noted some recovery in their key markets.

Another impact of COVID-19 is that it became a trigger for businesses to migrate to online platforms. Startups that are helping this process had also announced funding, such as Indonesia’s Buku Warung and AwanTunai. AwanTunai stole our attention with their debt funding announcement, once again proving debt funding as a promising alternative for startups.

From the fintech sectors, we covered StashAway’s US$16 million Series C and Payfazz’s US$52 million funding rounds. Always a favourite of investors, we also covered a funding round for Walrus.

Also Read: Meet the most notable later stage funding rounds announced in May

Another popular sector is new protein with Burgreens and Karana announcing their funding rounds to grow their businesses, which all work in developing the alternatives to meat.

As the awareness of environmental impact continues to rise, investors are also aiming for startups that are building solutions to solve environmental woes such as SOLshare.

A unique sector that had secured a funding round in July is Partipost, a platform that works with social media influencers.

In the Philippines, edutech startup Avion School also scored funding as edutech startup in the region continued to gain popularity.

We recorded at least 17 funding announcements made in July with Singapore and Indonesia continuing to dominate, at nine and five announcements.

Also Read: Here are the early stage funding rounds announced by SEA startups in May

What is coming up next month? As always, there will always be sectors that remain popular among investors such as e-commerce, fintech, and green tech.

For fintech specifically, we believe that Ant Group’s upcoming IPO is going to rock the Southeast Asian startup ecosystem, tightening the competition among e-payments services in the region.

As the region continues to battle the impact of the COVID-19 pandemic, startups that are working to help conventional businesses migrate to digital platforms will be in demand. In a recent interview with e27, Marc Dragon of Reefknot Investments pointed out the available opportunities in the supply chain and logistics sector.

The recent downfall of Indonesian fashion e-commerce startup Sorabel will also provide some valuable lessons for startups in the same field. It is likely that we will see more funding rounds for fashion tech companies; however, as with the case of Traveloka, these funding will focus more on survival instead of growth.

Image Credit: Frank Busch on Unsplash

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Ecosystem Roundup: What led to Sorabel’s untimely demise?; PE-VC investors see improved exit environment in 2021; Traveloka confirms US$250M fundraise

Singaporean businesses slow in embracing finance transformation: SAP survey; This results in companies losing US$340M annually to inefficiencies and manual processes; 33% of local employees say that they still submit expenses manually by filling out a form and enclosing physical receipts. Fintech News

PE-VC investors see steady valuations, improved exit environment in 2021, says DSA survey; PE firms have a higher appetite for new investments compared to VC firms both in 2020 and 2021; Vietnam ranks highest among markets where investors are most confident about placing bets in 2020. DealStreetAsia

Traveloka confirms US$250M fundraise, admits historic drop in biz activity due to COVID-19Bloomberg recently reported the traveltech firm was in advanced talks with Siam Commercial Bank, FWD Group, GIC, East Ventures, etc. to raise the amount at ~US$2.75B valuation, roughly 17% less than its most recent fundraising. e27

‘It’s gonna be an economic apocalypse, but some industries are here to stay’: warns William Bao Bean of SOSV; Good businesses are still trading at a premium price; The fact that many investors continue to fund startups such as Ula, Tiin Tiin, and TurtleTree indicating that some companies are not cracking under uncertainty. e27

Could Sorabel have been saved? Co-founder Jeffrey Yuwono speaks out; COVID-19 struck the firm during the most vulnerable point in its funding strategy and devastated its core customer base; From a capital perspective, despite the uncertainty, the company procured several offers, including a term-sheet pulled at the last minute as uncertainty reached new levels in late March. e27

Digital wealth management startup StashAway raises US$16M Series C led by Square Peg; This takes he fintech firm’s total funding raised to date to US$36.4M; It claims its portfolios have generated annualised returns ranging from 11.1% for its highest risk portfolio and 4.3% for its lowest risk portfolio since its launch in July 2017. e27

Did the growing CAC in Indonesia lead to Sorabel shutdown? Experts speak; The strategy and operating cashflows control weren’t strong enough for the fashion e-commerce firm to convince investors; Thus, when the startup ran out of cash, there was simply not enough time for it to pivot the strategy towards a better profit margin. e27

Singapore’s financial services sector unlikely to contract ahead, says MAS; Fintech firms have raised US$336M in equity funding in H1, 2020, up 19% on-year, with US$137M of M&A; Tech has remained a key priority for the central bank, with recent investments in digital infrastructure having proved particularly effective amid the pandemic. DealStreetAsia

Building a global tech innovation brand with Taiwan’s vibrant tech ecosystem; Over the last decade, there has been a concerted effort across both the public and private sectors to encourage Taiwanese technopreneurs to not just innovate in their own market but also tap the 1.2B China consumer market, with an eye on global reach. e27

Entrepreneurship in a pandemic: Seeking success through economic turmoil; Building stronger relationships with employees, biz partners should take precedence over aggressive competitive behaviour; Creating unity through virtual social gatherings or checking in with one another when working from home can relieve the added pressures on the business. e27

Why corporate accelerators are dying and what they should do to thrive; Corporate accelerators that came into existence in 2010 surged to over 120 but dropped to 71 active programmes in 2017; Without alignment in objective and timeline, corporates are more likely to write off the potential and success of a startup after 1 run which eventually led to premature termination of the programme. e27

Oyo founder Ritesh Agarwal launches early-stage VC fund; Aroa Ventures aims to invest in consumer, technology, leisure infrastructure sectors; Aroa will look to invest in startups with annual revenues of US$500K-US$1M; It will have an average deal size between US$1M and US$10M. Mint

Without desks and a demo day, are accelerators worth it?; Before the pandemic, accelerators could advertise their value by lending desk space once used by Airbnb, Twilio and Brex’s co-founders, plus a glitzy demo day; Now, stripped of their in-person element, the actual value of an accelerator programme is being tested in new ways. TechCrunch

Taiwan’s TNL Media Group raises US$8M to build its publishing and data analytics businesses; It launched as a bilingual site to give millennial readers an alternative to traditional media outlets; It also has an office Hong Kong and a media vertical dedicated to covering SEA. TechCrunch

Why you need design thinking and proofs of concept to level up your biz; Design thinking is a development process that helps teams understand and empathise with their users’ needs, pains and intrinsic motivations. 70% of new startups flop; CB Insights finds that the number one reason for this is that there’s simply no market need for their product; TheNextWeb

Why streaming services need to adapt to survive in Asia; They’ll soon begin to lose their captive audience to the great outdoors, they need to be vigilant in these uncertain times and future-proof themselves for what lies ahead; Understanding the need to entice consumers to keep membership for the coming months will determine the future success of streaming platforms. e27

Exploring trends reshaping Thailand’s e-commerce scene; The COVID has spurred the growth of e-commerce, which is worth over US$4.32B; An evolving trend is the increasing engagement with brands and established stores; Engaging customers through games, competitions, and entertainment helps to build brand loyalty and connections. Tech Collective

Smart launching commercial 5G service on July 30 in Philippines; The PLDT-owned telco has poured nearly US$5.3B in overall capex spend over the past 5 years; PLDT also has partnered with Cisco and Huawei, to transform its IP fiber transport infrastructure into a fully automated, software-defined 5G-ready network. NewsBytes

MDEC partnering with more tech players to produce digital tech experts; Premier Digital Tech Institutions and Data Partner Universities will work closely with more tech partners to extend the Digital Tech Faculty Expert Programme; This will allow the tech partners to contribute to the growth of industry-ready skills required in the workforce. Bernama

3 mistakes early-stage startups in Singapore make in product development; Often, founders, especially first-timers, spend too much time perfecting their products; Develop only essential functions, release to the market as soon as possible to test the market, and iterate according to actual user behaviours. e27

Why it is important for tech companies to expand outside metro cities in Philippines; Expanding outside the metro cities enables businesses in general to experience low attrition, as well as help their employees save on commute time since traffic occurs seldom in provinces. e27

Starting a digital biz? Here’re common pitfalls to avoid; Bad marketing campaigns increase CAC, which is a crucial metric for a digital venture; You need to truly understand the target audience in order to optimise ads. Startup Thailand

Image Credit: 123rf.com

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Being geek and gay in Southeast Asia: What startup ecosystem can do to foster diversity and inclusion

Diversity and inclusion have always been a big theme in the tech startup ecosystem, even in places such as Silicon Valley. Often, not for a good reason.

In 2017, following a sexual harassment allegation made by a former Uber engineer, NBC News reported that bullying against LGBTQ individuals in tech companies “are driving them out” of the industry.

Citing a study by Kapor Center for Social Impact and Harris Poll, the report wrote, “LGBTQ employees were the most likely to be bullied (20 per cent) and experience public humiliation or embarrassment (24 per cent), both at significantly higher rates than non-LGBTQ employees (13 per cent).”

While there have been actions taken to ensure a more welcoming ecosystem for minorities, reports of incidents like this inevitably led us to raise the bigger question: What about us in Southeast Asia?

In the past few years, women in the tech industry have spoken up about their challenges and tribulation in an open forum, particularly at the height of the #MeToo movement. If you have been to tech conferences in the SEA region, you might notice that they would have at least one session that specifically touches women in tech themes.

Women in tech issues have been widely discussed in the region –something that e27 applauds and supports. However, we find that there are many elements of diversity that we do not often touch in the ecosystem.

Also Read: Riding the irony: Can Indonesian GO-JEK afford supporting LGBTQ rights in a country that condemns it?

Recently, at the height of the #BlackLivesMatter movement, we aim to look at racial diversity in SEA tech startup ecosystem. We only managed to scratch the surface, but we aim to encourage further discussion. And eventually, action.

This time, we want to look at LGBTQ issues in the SEA startup ecosystem.

LGBTQ in Southeast Asia

If you ask an LGBTQ individual in SEA about how they are being treated by society, the answer will vary depending on where they reside.

While countries such as Thailand are perceived as more accepting, being the first in the region to approve a draft bill for the legalisation of same-sex marriage, other countries leave a lot to be desired. Homosexuality remains illegal in Malaysia and Singapore; apart from experiencing abuse and discrimination, their existence is often unrecognised by society.

In the tech industry particularly, one incident stood out.

In 2018, Indonesian tech giant gojek made headlines when the #UninstallGojek hashtag become a trending topic on social media. The hashtag was triggered by a statement by a gojek executive in his personal social media account, praising the company’s LGBTQ-friendly policies.

Also Read: Top 5 Chinese LGBT apps in 2017

As reported by The Jakarta Post, “Many Twitter users have posted screenshots of them uninstalling the gojek app from their phones in protest of what they perceived as Gojek’s approval of homosexuality.”

The executive was then sanctioned over his statement.

The way we see this incident is that as a leading tech company in SEA, gojek actually supports diversity and inclusion in their operations. But being a company that operates in Indonesia, where homosexuality is not illegal but frowned upon, it could not help but to adhere to society’s expectation, no matter how discriminatory it is.

This might lead to confusion on where the company actually stands in the matter of diversity, and how far it will actually go to defend it within its operations.

e27 has reached out to gojek to understand more about their stance on diversity and inclusion, but they have not responded by the time of publication.

Outside of the tech industry, as a comparison, a similar case happened to FMCG giant Unilever in Indonesia this year. The public threatened to boycott its products when the company announced its support for the LGBTQ community; the announcement was made on its global Instagram account.

CNBC reported that the incident had led to a 2.17 per cent drop of Unilever Indonesia’s shares in the stock exchange.

Also Read: 5 startups with LGBT pride

The voice of the people

But how is it like being an LGBTQ individual in the region’s tech ecosystem?

While the experience of several individuals can never represent the stories of many, e27 speaks to two sources to understand their perspective.

We speak to Ika Belerma, Quality Analyst at ThoughtWorks, and Faustine Tan, Sales Director at ZUZU Hospitality, who are open to sharing their experiences.

In general, both claimed to never experience any form of discrimination while working in the industry, apart from occasional misgender for Tan.

Belerma defines discrimination in the workplace as special treatment or preference over a candidate, based on their non-professional background, that might prevent a minority from moving ahead in his career.

“But I had definitely experienced micro-aggressions in the previous companies … in the form of slurs or seemingly innocent jokes,” he explains. “When that happens, I just tried to speak up and tell them it’s not acceptable.”

For Tan, in her experience, people in the tech industry already has a great awareness of diversity. She believes that education level has a lot to do with it.

“Luckily, all of us in startups industry are exposed to the right network and communities with the majority of people having a proper education, [which is] a university degree,” she says. “Education level has a contribution in shaping people and helping them understand … not to label [a person].”

Also Read: World’s largest dating app for gays sets up shop in Taiwan

Beyond the individual level, some companies are also giving LGBTQ employees room to express themselves through various initiatives during the Pride Month celebration every June. Belerma took the opportunity to educate his peers by sharing educational content through the email blast, chat groups, and even a TikTok challenge.

When asked about whether the activities aim to move beyond ad hoc events to focus more on advocacy, Belerma believes it is a good idea. But more commitment is needed.

Does he think tech can be a safe haven for LGBTQ individuals, the way fashion and beauty industries do?

“I certainly hope it’s true, but I think this is also something that depends on the geographical context. It’s also a complex question because there is still patriarchy here, with men dominating the area. But I do see some companies trying to provide a safe space. And I think that’s where we are going to go,” he answers.

Regarding what companies can do to ensure diversity in the workplace, Tan points out the practice of putting gender and racial preferences in job vacancies which remains prevalent in some Southeast Asian countries.

“Putting gender in job vacancies is so outdated,” she stresses.

When being asked about the importance of having a role model of successful LGBTQ individuals in tech (figures such as Tim Cook or Peter Thiel), Tan and Belerma have different opinions.

Also Read: Startup Impact Summit 2020 lends insight to break into Hong Kong startup industry in 2-day virtual conference

Belerma thinks it is quite important as it can show aspiring tech industry players what they can achieve. Meanwhile, Tan believes that a role model should only be judged based on their achievements, value, and impact.

“Most of my role models are male [and] they come from the closest circle: My own boss, mentors, and some investors,” she says.

For LGBTQ individuals aiming to make it in the industry, Tan has some last words to say.

“Accept who you are, be patient with the process of understanding yourself, define your self values, then live with it!” she closes. “So the company or community will see those values coming out from within you.”

Conclusion

When it comes to diversity and inclusion, tech companies in Southeast Asia might find themselves being pulled into different directions. They might want to implement  LGBTQ-friendly policy in their operations and to communicate this to the general public. But it can be challenging in an environment where showing support to the LGBTQ community might taint companies’ public image and lose their customers.

Ideally, we want tech companies to be the change needed in society, the way they are disrupting transportation or grocery shopping. But we are also aware that changes do not happen overnight.

What we can suggest is to start by looking within. Create a policy that supports a safe workplace where every individual, regardless of their background, can thrive. Use gender-neutral language whenever possible, hire people solely based on their capabilities. Never take aggressions lightly, however trivial. Expand benefits to non-traditional partners. Give support whenever it is needed. Educate yourself and practice what you have learned.

If companies are not able to speak about their initiative publicly, then at the very least, their employees would know that they are being seen and supported. If their society cannot give them the safe space they need, then let them find it in their employers.

This is also a way for companies to prevent performative allyship. Because we know that action and consistency are what matter –beyond displaying a rainbow flag on your Twitter handle just because it is Pride Month.

Image Credit: Andrew Leu on Unsplash

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For COMEUP 2020, the post-pandemic future will be led by startups

Against the backdrop of canceled international conferences and lost opportunities for startups due to the pandemic, COMEUP 2020 promises to be a silver lining. To this end, startups are invited to use this opportunity to connect with leading investors, companies, and government agencies from South Korea and other countries. They’re also encouraged to use this platform to grow their business in South Korea, Asia’s fourth largest economy and a global leader in ICT, and home to tech majors like Samsung, LG, Kakao, and others.

COMEUP was launched in 2019 to promote the Korean startup ecosystem at home and abroad. The event, which was developed in the same vein as other similar global events, saw over 21,000 attendees from 60 countries in 2019. Also in attendance were more than 4,900 startups and 650 VCs. COMEUP is hosted by the Ministry of SMEs and Startups, the Korea Institute of Startup and Entrepreneurship Development (KISED), and the private startup ecosystem, at the Dongdaemun Design Plaza (DDP) in Seoul.

This year’s event will be held from November 19 to 21, 2020, and will be live-streamed to tens of thousands of viewers globally. Carrying the objective of supporting startups to expand globally, the annual event has started accepting applications from startups for the opportunity to virtually present their pitches. 

Online Pitching opportunity for startups from all over the world

This year, the event will hold online pitching sessions for global startups to get an opportunity to showcase their startup to investors and other stakeholders. More than 700 investor firms are expected to attend.

Promising startups can sign up for the virtual startup pitch from July 24, 2020 to August 23, 2020 (GMT+9). The virtual startup pitch consists of a total of 120 teams divided in 2 leagues:

  • The Rookie league (36 teams) will accept applications from startups that are less than 3 years old and have raised less than 410K USD investment
  • The Rocket league (84 teams) will accept applications from growth-stage startups.

All 120 startups selected will receive support in creating their pitching videos, which will be showcased during the event as well as streamed online. Additionally, they’ll meet with investors and media representatives. There will also be an award ceremony based on public votes.

Also read: Disaster Tech innovation is key to mitigating the impact of natural disasters

Meet the Future – Post Pandemic, Led by Startups 

COMEUP 2020 will carry the theme ’Meet the Future – Post Pandemic, Led by Startups’ and will consist of 12 sessions based on three focus areas: Social System, Work and Life. Check out the sub-topics for each focus area:

  • Social system – COVID-19, Politics, Digital healthcare, and environment
  • Work – open innovation, Robotics & AI, remote work, and manufacturing
  • Life – commerce, education, entertainment, and offline retail 

Some of the featured speakers this year are Chris Lee, CEO of SM Entertainment; Emmanuel LaLagarrigue, Chief Innovation Officer, Schneider Electric; Sophie Kim, CEO, Market Kurly; Saeju Jeong, CEO, Noom; and Henry Chesbrough, Professor at UC Berkeley. Investors like Sequoia Capital, Vickers, BAM Ventures, Collaborative Fund, and Grab Ventures are expected to attend as investor mentors. 

HyunWook James Jung, COMEUP Secretary-General, stated, “Our expert-led Organizing Committee consists of functional teams like program planning, operations and PR. We are doing our best to prepare an online global conference so that practical assistance can be provided to the startups participating.”  

For more information about COMEUP 2020, visit their website here, where the conference will be live-streamed.

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