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UrBox scores Series A to grow its digital gifting, loyalty platform in Vietnam

UrBox_funding_news

UrBox, a Vietnam-based digital gifting and loyalty platformhas bagged an undisclosed amount in a Series A financing round co-led by Touchstone Ventures and Temasek’s wholly-owned subsidiary Pavilion Capital.

VinaCapital Ventures, which had invested in UrBox’s seed round alongside VIISA, also returned to co-invest. 

The capital will be used to drive UrBox’s growth over the next 18-24 months. Besides, the company plans to increase its market share in Vietnam’s digital rewards solution market.

Founded in 2017, UrBox allows businesses to connect their reward or loyalty programmes with a network of national and international gift providers and retailers. It also uses digital platforms to connect companies with customers, who can quickly receive gift vouchers, save them on their app/phone, and redeem them at offline and online retailers.

For brand partners, it assists them in capturing the next spending generation – Gen Z – through creative and successful incentive engagement initiatives. 

The firm looks to expand its footprints into other markets.

Also read: 3 easy tips for SMEs to build overseas customer loyalty

In a press statement, UrBox said it has grown by more than 300 per cent year-on-year. The company counts 15,000 stores, merchant networks and more than 1,000 top retail brands, including Starbucks, Samsung Vietnam, and Vietnam Airlines, among its clients. 

The company supports more than 80 per cent of airline loyalty redemptions in Vietnam. It bolsters financial services with more than 70 per cent of banks and insurance companies employing API reward systems.

Loyalty programmes continue to gain traction in Southeast Asia. A study by Nielsen show that loyalty programmes play a key role when shoppers seek new pastures. A whopping 86 per cent to 94 per cent of respondents said that they were more enticed to shop where a loyalty program is part of the deal.

This year, several startups providing loyalty services announced M&As or investment deals, including Indonesia’s TADA Network and Member.id, Singapore’s Stamped, or Thailand’s ChomCHOB.

Last month, Society Pass, which provides a data-driven loyalty platform, launched a US$26 million initial public offering (IPO) on the Nasdaq stock exchange, marking the firm as the first Vietnamese startup to complete a traditional IPO on a foreign bourse.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

Image Credit: UrBox

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Is your team growing like never before? You might want to start fixing your business spending now

Spenmo

When it comes to building a startup, you need several key ingredients to cultivate business success: a one of a kind idea, a competent team, a unique market demand — the list goes on! But the most fundamental challenge faced by many startups today is and will always be money. According to Teamwork, “when cash flow issues hit a startup, they can hit hard, delaying important progress like rolling out products, hiring key staff, or fitting new offices.” And we couldn’t agree more!

It may be a complicated subject matter to discuss but let’s face it, without money, a startup can only go so far – no staff to hire, no products and services to render, and essentially no big and groundbreaking ideas to materialise. Moreover, money is a complex problem that encompasses various aspects of startup growth: from acquiring much-needed capital to developing a healthy and sustainable cash flow. Startups have a lot on their plate in managing finances and ensuring that the company can simplify processes without incurring unnecessary costs.

Also read: MRANTI to drive higher “return on ideas”

Businesses, particularly finance teams, have several areas of responsibility to cover. These key areas are tracking and managing internal spending, bill payments, approval workflow and documenting sign-offs, and accounting reconciliation, which deals with getting data transferred into the company’s accounting software of choice. These are crucial and often complicated aspects of finance that tend to trouble businesses.

And assuming all goes well and you manage to land a large sum of investment from high profile VCs and trusted corporate partners, how exactly should you be spending your money? To get a full insider’s scoop, we spoke to Michele Ferrario, Co-Founder and CEO of the digital wealth management company, StashAway, to learn all about the inner workings of startup spending.

Scaling your company while maintaining budgetary and audit control

Different startups deal with different priorities when it comes to business spending. Some rely on building and maintaining high-level tech infrastructure while others anchor their finances with more staff members and cross-country operations. As a general rule, however, startups that want to grow and scale require a robust financial system that maintains budgetary and audit control without impeding the company’s ability to expand.

In the case of StashAway, as the company scaled from around 10 to 20 team members in one office, all the way to 200 people in five locations (Singapore, Malaysia, the Middle East and North Africa, Hong Kong, and Thailand), the number of people with the ability to spend money increased exponentially as well. Due to this, StashAway could no longer rely on a couple of credit cards, especially as the processes became bureaucratic and inconvenient.

Also read: Techstars and JETRO to help 26 Japanese startups go global

For Ferrario, it is crucial for companies to “set clear rules and processes for payment approvals and executions early on, as it will enable faster scaling.” Thankfully for StashAway, they called on Spenmo to help improve the way they handle their payments and internal spending, ultimately allowing the company to scale from 20 to 200. “Spenmo helped us increase the number of people that have access to a corporate card while maintaining control over the spending,” he explained. “Spenmo helped us scale the number of people that can spend money while maintaining budgetary and audit control,” Ferrario added.

Like StashAway, with teams from different parts of the region, businesses need to streamline their finance and expense policies as their companies grow. Spenmo tracks and monitors internal expenses and cross-border payments through a slew of payment services for businesses, including corporate credit cards, automated local and international bill payments, and employee claims management and payroll, all within the same dashboard.

With Spenmo, startups can save up to 200 hours of payment processing time and around US$1,000 of bank charges every month.

How Spenmo is changing the game

Spenmo is a payments software with corporate smart cards tailored to help companies have control and visibility over their expenditure. At its core, it is an end-to-end payables software that brings internal spend management, corporate cards, automated bill payments, approval workflows, and accounting reconciliation into an integrated dashboard. Not only does this benefit back-office finance teams, but it also proves to be helpful to partners and accounting firms offering their services to clients.

One particular company whose transacting power has improved significantly is Counto, a human-assisted and AI-powered virtual CFO, accounting, and payments services provider in Singapore. Counto’s simplified bill payment system (also known as CountoPay) aims to provide a seamless experience for its clients with large volumes of payables. The goal is to automate the entire bills payment workflow from receipt of the invoice, processing the payment, and reconciling the payables between the accounting and bank data.

However, Counto’s clients struggle with the existing manual payments process, which typically involves logging into multiple online banking applications and payment platforms or going to the bank itself to process the payment. Moreover, outdated methods have resulted in a commingling of personal and business finances for Counto’s clients, which can be complicated and inconvenient. Not only does this consume a lot of time, but this also increases the risk of fraudulent and erroneous payments.

Also read: Leave a Nest takes innovation from research to market

As such, Counto opted to use Spenmo to optimise its clients’ Accounts Payable (AP) workflow by integrating their bill payment system with Spenmo’s payments API. As a result, Spenmo now supports Counto Pay in managing large volumes of client bill payments in a cost-efficient manner. As a bonus, Counto’s clients also enjoy the lowest local and overseas bill pay and instant access to physical and virtual corporate credit cards with pre-approved funds.

“The accountant login comes in handy. My team no longer has to chase multiple accounts for access, and monitoring spend across multiple clients is now effortless,” shared Ishi, the Managing Partner at Counto.

There are four key benefits to using Spenmo that could drastically improve your business spending habits:

  • Control: You’ll be able to set rules and budget for spending at your company, team, and even employee level; research shows that this tactic can provide up to 30% cost savings
  • Visibility: Real-time analytics of the company’s spending; always know where your money is going
  • Hassle-free: No more reimbursements, paper receipts, and manual reconciliations; research shows that this can help save between 30 mins to 2 hours per employee per month
  • Seamless Payments Reconciliation: With Spenmo’s advanced integration with accounting software, liabilities are easily reconciled with payables in your accounting books almost instantly

Improving business spending helps your business scale

Improving your business’ spending practices involves company-wide participation – from the c-suite to the department team members. As a business owner, you’ll need a tool that optimises team spending across different departments and regions. Doing so will empower each member to contribute to the company’s growth. Whether you are a business with a back-office team, or a firm managing several clients, you’ll find Spenmo useful for scaling your business. And there are certainly many ways to improve your spending, and Spenmo is here to help you. The company recently raised a whopping US$34M Series A funding, and they have big plans in store to further help businesses today. For more information, visit their official website at https://spenmo.com/.

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This article is produced by the e27 team, sponsored by Spenmo

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Ecosystem Roundup: Fuse bags over US$25M in Series B+; Temasek unit joins The CrownX’s US$350M round

The CrownX

The CrownX

Temasek unit joins US$350M funding of Vietnam retail platform The CrownX
The CrownX established a mini-mall concept in Vietnam that integrates online and offline commerce; It plans to develop fintech solutions, including a buy now, pay later offering; The company has raised a total of US$1.5B in investments since H1 2020.

Investible closes fund II at US$37M, bets big on SEA
Fund II had announced its first close in June at US$25M; Investible has invested in 12 companies in the region in the last four years; The sector-agnostic fund II plans to invest in 50 companies, of which 15 will likely be from SEA.

Sequoia-backed Lemonilo bags US$36M Series C
Investors include Sofina and Sequoia Capital India; Lemonilo has launched more than 40 types of products, from instant noodles and snacks to spices; They are available in the company’s online store as well as in 200,000 points of sale across Indonesia.

Fuse further extends its Series B round by raising US$25M+ for SEA expansion
Investors include East Ventures (Growth fund), GGV Capital, eWTP and Emtek; This brings the insurtech firm’s Series B to over US$50M; The company claims it has more than 60K marketers or insurance agents partners using its Fuse Pro mobile app.

Una Brands to invest over US$24M in Malaysia to acquire and grow local e-commerce brands
The firm aims to establish a regional hub in the country; To date, it has acquired over 20 brands and secured a total of US$54M in funding from prominent global investors.

UrBox scores Series A to grow its digital gifting, loyalty platform in Vietnam
Investors include Touchstone Ventures, Temasek-owned Pavilion Capital, and VinaCapital Ventures; UrBox counts 15K stores, merchant networks and over 1K top retail brands, including Starbucks, Samsung Vietnam, and Vietnam Airlines, among its clients.

AcadArena nets US$3.5M to build student gaming communities in Philippines
Investors include 1KX, Hashed, Kevin Lin of Twitch, Holly Liu of Kabam, and Kun Gao of Crunchyroll; The Filipino startup also provides financial aid and play-to-earn scholarships for exemplary student gamers to help them graduate.

Beacon VC backs Thai digital asset consulting and investment firm Cryptomind
Cryptomind is a digital asset consulting and investment firm that provides a one-stop service solution and brings innovative digital asset products to Thai investors; The funding will allow Cryptomind to scale operations in digital asset services, including its digital asset advisory services and digital asset fund management in the future.

As Southeast Asia starts to boom, an accelerator backed by Silicon Valley execs jumps in
Iterative, which describes itself as a YC-style accelerator focused exclusively on SEA, has raised US$10M from a cadre of Silicon Valley bigs, including Andrew Chen of Andreessen Horowitz, and Chi-Hua Chien of Goodwater Capital.

Circles.Life launches US$5M pre-IPO employee stock buyback
All employees with over a year’s tenure can participate in the liquidity event and some of them are set to gain “hundreds of thousands of dollars” in cash.

CreditEase, Plug and Play invest in Philippine fintech startup Smile API
Smile API for instance helps fast track the loan or financing application process by facilitating approval (or rejection) within just a few seconds; After the Philippines, the plan is to expand across Asia and the APAC region.

Play-to-earn: Understanding the popularity of Axie Infinity
Axie Infinity is the second most successful Web3 project after Ethereum (revenue-wise); Ahead of infamous projects such as OpenSea and Metamask; Axie Infinity’s revenues come predominantly from breeding fees and the rest of the proceeds come from marketplace fees.

Grab settles with ex-staffers in Vietnam as shares drop
Grab had told affected ex-employees in the country that their original shares could be “technically worthless” because they were issued by Grab Holdings and not Grab Holdings Limited, the trading entity on US-based Nasdaq.

Telio founder transfer shares to settle dispute with investors in previous venture
Founder Sy Phong Bui has transferred over 47K ordinary shares in the firm to a subsidiary of Captii Ventures; The lawsuit owes its origin to 2016 when Captii and Gobi Partners invested in OnOnPay, a now-defunct payments startup launched by Bui.

Binance withdraws Singapore crypto exchange license application
It is set to close operations thereby February 13 next year; The move comes after the Monetary Authority of Singapore issued a warning to Binance for providing payment services to Singaporeans without a necessary license.

Binance eyes crypto exchange in Indonesia
It is in talks with the Indonesian financial institution Bank Central Asia and Telkom Group to set up the exchange; Binance itself entered the Indonesian market in 2020 through its investment in local crypto exchange Tokocrypto.

Society Pass sets up regional headquarters in Singapore
The firm emphasises its acquisition ambition to build, scale and expand its service offerings to accelerate high-growth e-commerce businesses in the region; Society Pass operates numerous e-commerce and lifestyle platforms, serving both consumers and merchants in a dual-facing business model.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

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How biotech is changing the global agriculture game for investors

biotech

By 2050, the world’s population is set to increase by more than 35 per cent and reach nine billion. To feed everyone and meet the ever-growing consumer needs of a developing world, crop production will have to more than double, and this has to be done sustainably.

One industry tackling the challenge is biomanufacturing. In a nutshell, biomanufacturing refers to the use of living systems to create biomaterials.

One way to wrap your head around it is by comparing biomanufacturing with traditional manufacturing. Instead of mining the earth for precious materials to make things (with high labour and at high cost), biomanufacturing identifies and piggybacks on the planet’s naturally-occurring processes for potentially better solutions at scale. 

Living systems generate the materials they need independently, and we can leverage them to produce biomaterials for commercial use. These biomaterials can then be used in medicines, F&B, or even for industrial purposes.

Though the name might sound fancy, biomanufacturing is not a novel innovation. Products like amino acids, vaccines, and protein supplements can all fall under the umbrella term of biomanufacturing. 

But let’s get specific. As we look toward the future, biomanufacturing is an imperative that is poised to transform the agriculture sector. It is less energy-intensive, replacing traditional manufacturing processes with those from nature instead. 

Biomaterials are also more environment-friendly, as they are better suited for recycling and disposal. This means that, on the whole, biomanufacturing is a much more sustainable alternative in the long run.

Also Read: Why agritech startups will call for the next e-commerce revolution

At the most basic level, all these make biomanufacturing an attractive method for scaling up food production while keeping environmental sustainability in mind.

Biomanufacturing is also more cost-efficient. Take, for example, the compound known in agribusiness as nootkatone. An insect repellant can act as a pesticide or even combat insect-borne pathogens like malaria and the zika virus. Usually, it costs a few thousand dollars per kilogram to produce with traditional methods.

In contrast, US-based Manus Bio uses biomanufacturing to extract nootkatone from grapefruit oil for a fraction of the cost.

We can even take the idea a step further as a means to alleviate adjacent industries. Considering that the agriculture game also produces materials for consumer goods, and not just food, (e.g. rubber plantations are needed for latex, which is used in everything from gloves to tennis shoes), if something can be replicated in a lab, then precious space and resources can be freed up along the supply chain. The agriculture sector can then focus on producing food for people rather than materials for traditional manufacturing.

Let’s zoom in a bit more. For one, the pesticides industry is set to be disrupted. Compared to traditional pesticides, bio-manufactured pesticides do not create pollution, are cheaper, and prevent resistance among pests.

The market for biopesticides is set to hit US$8.5 billion by 2025, driven by a growing need better to manage crop pests, such as insects and mites. 

Even the soil industry is being upended. Traditionally, chemical fertilisers provide nitrogen for plants; they generate a considerable amount of pollution worldwide, but we have deemed them a necessary evil to meet the growing global demand for food.

Meanwhile, companies like Pivot Bio use biomanufacturing to provide alternatives. Specifically, Pivot Biosequences the DNA of specific microbes and “turns on” genes that produce nitrogen, thus ushering in an alternative to chemical fertiliser.  

Modern biomanufacturing also leverages the advantages of economies of scale and commercial tech, resulting in lower production costs across the board. Recent innovations have allowed scientists even to create starch in the lab

Also Read: Singapore biotech firm Austrianova secures US$100M investment

These present exciting possibilities for the future of agriculture, one in which we can envision resources being freed up to produce what needs landmass most. The global food biotech industry was already worth more than US$23 billion in 2018, and this figure is expected to skyrocket by more than 10 per cent come 2025.

When it comes to agriculture, we cannot ignore the importance of packaging, which is used at almost every step of the supply chain. Biomanufacturing can play a part in this sector too. For example, biomanufacturing company Biohm has had some success using fungus to digest single-use plastics

French firm Carbios engineered an enzyme that can break down polyethylene terephthalate (PET), a traditionally difficult to recycle but widely-used material. The enzyme breaks down PET waste, which can then be repurposed into a new PET product, thus lengthening the lifespan of what was once a piece of single-use plastic.

In June 2021, Carbios teamed up with some of the world’s largest consumer brands, such as Nestle, L’Oreal, and PepsiCo, to launch the world’s first food-grade PET bottles made from enzymatically recycled plastic.

Circling back to the core of agriculture, the food and beverage industry can benefit immensely from recent innovations brought forth by biomanufacturing.

Manus Bio uses advanced fermentation to extract specific parts of the stevia leaf. This is then used to create a zero-calorie sweetener that does not have the aftertaste that most sweeteners leave behind, helping meet consumer needs for healthier sugar alternatives.

In November 2020, the company bagged US$75 million in a Series B funding round, which will be used to scale up its biomanufacturing capabilities and expand its range of products. Biotech startups like this are key to transforming the agriculture ecosystem by lowering costs and improving sustainability.

On the whole, investor sentiment in the biomanufacturing space is undoubtedly bullish, with many starting to see just how drastic a change this kind of tech can bring. 

In the past 12 months, we’ve seen a slew of big bets on biomanufacturing companies in the West. California-based Pivot Bio raised US$430 million in a Series D round in July this year, an unsurprising figure, as the firm’s revenue tripled in 2021. In the same month, Bota Bio raised US$100 million, Genomatica closed a US$118 million series C round, and Antheia bagged US$73 million.

Also Read: Agriculture-focussed fintech Crowde receives US$1M Pre-Series A funding from Mandiri Capital Investment

Sentiments in Asia are similar, with more investors willing to go out on a limb and bet on the sector. Singapore’s sovereign fund Temasek Holdings is expanding its biotech portfolio.

Earlier this year, Indonesia’s Kalbe Genexine Biologics clinched a US$55 million investment by private equity firm General Atlantic. 

The excitement in the East does seem to be a little more muted, perhaps because of the high cash burn rate of research and development or the long runway needed for biomanufacturing outfits to commercialise and turn a profit. But overall, funding activity was increasing and projected to continue doing so.

For venture capitalists and investors, it’s crucial to start taking this space seriously. Biomanufacturing is potentially a ‘category killer’ for several other sectors in which they may already be invested, such as traditional chemical manufacturing—as such, getting capital into biotech and biomanufacturing for agriculture is one line of (preemptive) defence that can boost a portfolio.

It’s also important to identify the best companies by seeing which ones have received authoritative endorsements from academia and the Food and Drug Administration. As an industry mainly dependent on research and development, it is important to discern which firms are worth investing in based on expert opinions and compliance with government regulations.

Another way to filter out companies with the most potential is by finding those which have already raised funds from large agribusiness corporations or are in some way being groomed by them.

The close partnership between a small biomanufacturing startup and a large consumer brand allows the startup to test and refine its product more holistically in the real world. This means that its products are more likely to achieve market-fit and be primed for commercialisation.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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Ecosystem Roundup: Xen Capital raises US$7.5M; Kinobi gets US$1M; Peoplefund raises US$64M

Xen Capital raises US$7.5M in Series A funding round
This funding round was led by Headline Asia (formerly known as Infinity Ventures). Xen Capital said that it has processed more than US$200M worth of private market deals in the last 12 months.

Kinobi nets US$1M seed funding to support GenZ career development in Asia
Kinobi platform aims to bridge the “last-mile” education for Gen Z youths, helping them through the transition from school to work.

Peoplefund raises KRW75.9B (US$64M) in Series C funding round led by Bain Capital
Goldman Sachs, CLSA Lending Ark Asia, and 500 Global also participated in the funding round. The company said that this is the largest amount raised by any consumer loan-focused lending platform in South Korea.

ONE Championship issues new shares worth US$174M
Valuing the MMA organiser at US$1.2B, this information was based on ACRA filings and reflect only the equity funding received in a funding round.

Interactive learning platform LingoAce nabs US$160M to scale its teams in US, Europe, SEA
This round comes a few months after LingoAce bagged a US$55M Series B round, led by Tiger Global and Owl Ventures.

How biotech is changing the global agriculture game for investors
With biotech manufacturing set to transform agriculture, investors who want to stay ahead should pay attention to this rapidly evolving space, says Kyle Kling of MDI Ventures.

Grab’s value drops post-merger despite its leading presence in Southeast Asia
Grab’s listing fulfils a key milestone for the platform’s early investors. However, a 12 per cent drop in market value on its first trading day, resembling Paytm’s trading debut.

The future of food tech lies in building digitally autonomous restaurants
The turning point in the food tech and online ordering space was the introduction of third-party delivery apps, also known as food aggregators.

Alibaba undergoes management reshuffle
Alibaba is reassigning roles to four of its executives in one of the biggest reshuffles in its recent history. Its former CFO Maggie Wu will step down next April and be replaced by Toby Xu, current deputy CFO.

How MRANTI plans to advance Malaysian startup ecosystem with US$7M
According to the CEO of Technology Park Malaysia (TPM) Dzuleira Abu Bakar the main issue stifling innovation in Malaysia is the poor management and low commercialisation rates for these ideas.

Singapore amongst the fastest adopter of digital banking
A new consumer survey by Publicis Sapient found that Singaporeans are prolific users of mobile banking, with 50 per cent consumers indicating turning to mobile apps to communicate with their bank.

Thailand leads SEA IPO resurgence, but has challengers
SEA companies have raised more than US$10 billion IPOs this year for the first time since 2017 as executives sought capital for expansion and stock exchanges worked hard to woo new listings. According to data compiled by accounting firm Deloitte, Thailand continued to lead the region by a large margin, with 35 companies and real estate investment trusts raising US$4.2 billion as of November 15.

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How voice AI is revolutionising the fintech scene

voice AI

What do computational intelligence platforms, Wolfram Alpha, and Apple’s Siri have in common? They are prime examples of Web3.0 – a new revolution that will enable the future of the world wide web to become more autonomous, intelligent and open through the power of data, AI and ML.

This web3.0 redesign will transform the way the finance industry works, learns, transact, and interacts. During this pandemic, we have seen an increase in demand for contactless payments and digital banking in chatbots and frictionless banking capabilities.

Customers want fast responses and advice for managing their accounts, investments, funds, retirement and debt. More people have turned to mobile-first technologies to seek near-instant solutions— and provide convenient, personalised. Secure customer experiences have become crucial to the survival and growth of businesses.

Financial institutions increasingly realise that long-term adjustments are needed to meet this sharp shift in customer demand.

Enter Voice AI. Conversational technology offers the possibility of interactions that are more valuable, simple, intuitive and personalised for the customer, thanks to the data collection and analysis required for conversations.

A well-designed Voice AI solution can transform the customer experience (CX) for the better while also improving operational speed and productivity. We found organisations that use Voice AI in their contact centres reduced their processing time by 63 per cent.

And as fintech continues to boom (startups in this industry raised a record US$100 million in just the second quarter of 2020 alone), organisations should seriously consider Voice AI as a means to optimise CX and reduce the reliance on call centres to keep customers happy.

Also Read: Artificial intelligence and the art of building presentations

Voice technology: the new frontier of customer experience

Therefore, a key differentiator for fintech companies has been the CX– answering the demands for high quality, efficient and personalised service while still retaining that all-important human touch.

As consumers become more familiar with voice assistants across other aspects of their lives (think Amazon’s Alexa and Google Assistant), conversational banking has additional possibilities.

The technology has become so sophisticated that AI-enabled voice assistants can even interpret specific behaviours and preferences of each customer and provide personalised recommendations. The possibilities are truly limitless with the ability to supercharge the future of customer engagement.

Thankfully, businesses are starting to recognise the importance of automation. Our study with Ecosystem revealed that 45 per cent of fintech organisations expect CX to become the top focus for tech use in the coming year, ahead of other priorities like product development.

Additionally, two in three (67 per cent) organisations that use Voice AI also experienced higher customer satisfaction and retention.

As a result, it’s fair to say the status of both digital assistants and Voice AI in fintech and banking has shifted from a “nice-to-have” to a “must-have” for both businesses and customers.

This is precisely why we have been helping fintech companies supercharge their business with Voice AI to increase CX’s scale, speed, and quality.

Finding the balance for fast-growing fintech

As banks compete for customers and top customer service delivery, they can tap on Voice AI to perform various functions — from payment collection and customer signups to verifying information for loan approvals or purchases. On the other hand, Voice AI has multiple critical benefits that can help fintech companies scale while still delivering top-notch customer service.

Also Read: Voice AI startup AI Rudder secures US$10M Series A to expand beyond Asia, support more languages

Our research found organisations that use Voice AI reported a 47 per cent increase in revenue. This is a vital part of what makes this technology such a promising growth area, on top of several other benefits that allow fintech companies to push the boundaries:

  • Maintain quality as you grow and reduce costs: The main benefit of using Voice AI is the ability to concurrently reach and engage multiple users, which keeps operating costs to a minimum while improving services and increasing user engagement simultaneously.
  • Delivers a better customer experience: The use of voice technology has a knock-on effect from the agent side to the customers, as employees are freed up and able to deliver a better experience and positive interactions.
  • More data at your fingertips: Automation means efficiency and consistency, allowing for more robust data to be analysed and actioned to grow your business. It’s fair to say that the real power of Voice AI lies in the data generated at customer touchpoints, which enables companies to tailor the best financial products and services for customers.

An excellent example of this is the work we’ve done with JULO, a digital lending company in Indonesia, to perform quality assurance (QA) and detect any anomaly in the customer call logs. To date, about 5,000 call logs are being uploaded daily in real-time for our voice AI to process simultaneously.

Of the 5,000 recordings processed, about 50 (daily average) will be brought to the QA manager’s attention for further investigation. This translates into an accuracy rate of more than 99 per cent, which vastly improved QA efficiency by more than 100 times.

These are just two of many on how Voice AI can drive tangible benefits in finance and payments. As we move well into the digital age, Voice AI will become an indispensable method of customer interaction.

As entrepreneur Matt Mullenweg put it: “Technology is best when it brings people together” – and this is true across fintech, where improving CX relies on concurrently enhancing the employee experience through innovative technologies.

And as AI-fueled voice technology becomes more prevalent in everyday life, we will see this become more common across financial services. After all, it’s about finding the perfect balance between human and machine to meet evolving customer demands.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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Hashed launches US$200M Fund II to back Web3 technologies

Hashed_fund_news 2

Hashed General Partner Baek Kyoum Kim

Hashed Ventures, a South Korea-based blockchain-centric venture capital firm, has raised US$200 million into its Fund II to aid the blockchain ecosystem worldwide.

With the new fund, Hashed is doubling down on Web3, or a decentralised version of the internet where people hold control of their own data, creating a public record on the blockchain of their activities from shopping, socialising, or working.  

“There are endless technical and practical problems in Web3 across governance, privacy, scaling, identity management, data structures, messaging, and security,” Baek Kyoum Kim, one of the two newly promoted partners of the firm, wrote on Hashed’s blog. “We will focus on solving problems that improve end-user experiences, designing more engaging metaverse games, and making Web3 services safer for mass adoption.”

He also expressed his optimism about Web3’s potential to restore trust and enable new kinds of governance where players collectively make critical decisions about how the metaverse should be defined. 

The current round of fundraising comes nearly one year after the first commitment of US$120 million for Hashed Venture Fund I.

Last week, Hashed co-founder Jinwoo Park’s startup OFF, which is based out of Singapore and Korea, also announced its US$3.5 million seed funding. The company builds NFT-based social metaverse platform MYTY with a vision to create an open ecosystem for avatar-based micro verses.

Also read: Metaverse is around the corner and you should play a role in it

Founded in 2017, Hashed Venture is an early-stage investment firm focusing on blockchain and cryptocurrency. Its investment thesis focuses on Web3, which is expected to transform consumers’ interactions with the future generation of the internet, including NFTs, DeFi, GameFi, and so on. 

Besides financing activities, Hashed also operates Hashed Lounge–a premier blockchain meetup group; Hashed Post–a cryptocurrency blog interviewing founders and thought leaders; and Hashed Night–a world-class conference, events, and networking brand.

The firm claims to enable its portfolio companies to enter the global market seamlessly to bootstrap their communities and the company-building process.

So far, Hashed has made some investments in SEA-originated projects including Axie Infinity, a play-to-earn game developed by gaming unicorn Sky Mavis; Sipher, a multiplayer online battle arena (MOBA) game combined with NFT technology; Coin98, a multi-chain wallet and DeFi gateway; or Alaca, a decentralised finance hub and stablecoin platform powering cross-blockchain liquidity and applications.  

The firm also said that it has expanded Fund II’s limited partner network globally including some of the largest public corporations with active practices in Web3. They are industry experts in a wide range of sectors such as gaming, K-pop, finance, consumer electronics, and social media.

Since its inception, the firm has made over 30 strategic investments and is expanding its footprint in key markets such as Singapore and India.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

Image Credit: Hashed

 

 

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Meet the 6 Indonesian healthtech startups of SEHAT Impact Accelerator

The first three winners of SEHAT Impact Accelerator

Johnson & Johnson Foundation and Intellar today announced the six Indonesian health tech startups that have won the SEHAT Impact Accelerator programme. Sponsored by Johnson & Johnson Foundation through its J&J Global Community Impact organisation, the programme aims to support tech startups in Indonesia that are using an innovative business model to make healthcare services more accessible.

The main winner and runners-up are:

Ibunda
The Jakarta-based startup provides a platform for online-to-offline mental healthcare consultation. The company won a US$40,000 cash prize as the first winner of the programme.

WeCare.id
The company provides a crowdfunding platform for healthcare-related matters, with the goal to help people access the required healthcare services. The startup won US$25,000 cash prize.

Cooklab
Indonesia’s answer to Blue Apron, Cooklab provides ready-to-cook meal kits containing pre-measured ingredients and cooking guide for customers at home. It also won US$25,000 cash prize as a runner-up.

Also Read: Beyond the hospital: Challenges and opportunities in Indonesian healthtech scene

The six startups are set to receive a total of US$120,000 cash prize.

The programme also named the following companies in the honourable mentions list: Dietela (a platform to connect users to certified dieticians and nutritionists), Ctscope (a data management service for the healthcare industry), and Neurabot (AI-powered telemicroscopy platform).

Launched in April this year, SEHAT Impact Accelerator attracted 48 companies when it was opened. From this list, the programme shortlisted 37 companies and nine finalists. These finalists were later invited to a pitching day event to present their business model to potential investors.

Johnson & Johnson Foundation recently announced a US$50 million additional investment for its Johnson & Johnson Impact Ventures (JJIV).

The firm aims to support businesses that innovate in making healthcare more accessible.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

Image Credit: SEHAT Impact Accelerator

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WeLab acquires Bank Jasa Jakarta to launch digital bank in Indonesia

Welab_acquisition_news

Hong Kong-headquartered fintech platform WeLab has announced its acquisition of PT Bank Jasa Jakarta (BJJ), a 50-year-old commercial bank in Indonesia.

The firm has plans to locate Asia’s second digital bank in the archipelago in H2 2022, following the success of its digital bank launch in Hong Kong in 2019.

According to the official statement, the WeLab-led consortium, WeLab Sky Limited, also secured US$240 million from existing and new investors for this transaction, touted to be the largest fintech fundraising in Indonesia in 2021.

The funds will be utilised to purchase controlling stakes from current owners and make technology investments.

Upon the acquisition, WeLab Sky will become the single controlling stakeholder of BJJ with a strategic investment for a 24 per cent stake in the initial stage. The remaining share for majority control will be finalised once it fulfills all necessary regulatory clearances, including ones from Indonesia’s Financial Services Authority (Otoritas Jasa Keuangan, OJK).

Also Read: 21 Southeast Asian startups that help banks gain ground in fintech competition

Founded in 2013, WeLab offers mobile-based consumer financing solutions and digital banking services to retail individuals and technology solutions to enterprise customers. The firm utilises proprietary risk management technology, patented privacy computing techniques, and advanced AI capabilities to run multiple digital banks in the region.

So far, it has established a presence in Hong Kong, Mainland China, and Indonesia, claiming to serve more than 50 million individual users and over 700 enterprise customers in the region.

As per a press statement, since 2018, it has expanded into Southeast Asia through a joint venture with Astra International to run Maucash, a licensed online lending app with over three million Indonesian customers. Other brands under its management are WeLend and WeLab Bank in Hong Kong, WeLab Digital, Taoxinji, Wallet Gugu, and Tianmian Tech in Mainland China.

“We continue the journey that we started in 2018 to build one of the first pan-Asian digital banking platforms, first in Hong Kong and now in Indonesia,” said Simon Loong, founder and group CEO of WeLab. “WeLab combines its advanced digital banking technology with the BJJ network to further grow the Bank’s business towards a bright digital future.”

WeLab is backed by institutional investors and VCs including Alibaba Hong Kong Entrepreneurs Fund, Allianz, China Construction Bank International, International Finance Corporation (a member of the World Bank Group), CK Hutchison’s TOM Group, and Sequoia Capital.

In the APAC digital banking sector, Indonesia is one of the most lucrative untapped markets with 66 per cent of the country’s 260 million population having no access to financial services, according to the World Bank. In addition, only about 40 per cent of Indonesian smartphone users have utilised financial services applications, as per research by Google. 

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

Image Credit: WeLab

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31 tweets from entrepreneurs that changed my life

tweets

I am getting old.

It’s my 31st birthday. Given how much I have been writing lately, it feels right to document some of my learnings so far in life.

Given that I probably won’t share anything new, here you go, my favourite tweets from mentors I never met. That’s my birthday present to all of you.

Fall in love with writing

“Fall in love with writing.

Write about everything that you love, as often as you can.

It is the single greatest skill you can train.

I would not be where I am today without writing.

Gn.”

– By Cooopahtroopa

My best decision of the past two years has been to write consistently. It helps you get clarity of thought. Nurture relationships. Attract like-minded people. Learn, and build portfolios in new fields.

Nurture your curiosity

“I studied groups that have made outstanding technological achievements.
What they have in common: Curiosity, a big vision, an initial attack vector, a way to measure progress, people-oriented towards rapid advancement, and a relentless focus on the few things that matter.”
-By Sam Altman

I believe it all starts with curiosity. If I was not curious 11 years ago, I would have never left my home country, studied abroad, travelled the world, and reached where I am today.

Work hard to make something appear effortless

“The Effort Paradox You have to put in more effort to make something appear effortless. Effortless, elegant performances are often the result of a large volume of effortful, gritty practice. Small things become big things. Simple is not simple.”
-By Sahil Bloom

There is a lot of talk about working smart instead of hard. However, you have to work hard first to learn to work smart.

It’s okay to look stupid

“Willingness to look stupid is a valuable skill. When learning some new topic, I often feel stupid. When trying new ideas, people often think they are stupid (e.g. starting Coinbase was like this). When diagnosing problems, I like asking dumb questions.”

-By Brian Armstrong

We are often scared not to appear “stupid.” But how can you understand the foundations of a new field if you do not ask stupid questions?

Planning is underrated

“Plans are useless, but planning is essential.”
-By Emmett Shear

As the saying goes, “strong opinions, loosely held.” Always plan but embrace how things rarely unfold by our plans.

Surround yourself with great people but be ready to pay the price

“If you surround yourself with great people, you’re going to get better faster.  But the price you pay is the constant feeling of inadequacy.”
-By Julie Zhuo

If you are the smartest person in the room, you are in the wrong room.

Learn to listen before you speak

“Negotiation active listening: Requires that the listener fully concentrates, understands, responds, and then remembers what is being said.

Point: the best negotiation tactic is to shut up and listen.”

It’s hard to shut up and listen, but we all can do it. It does not require any education, just patience, presentism, and empathy.

Start with full-stack projects

“Early in your career, work on “full-stack” projects. A full-stack project is one which 1) is your idea, 2) is your sole responsibility and 3) requires sales (meaning you have to convince someone of something -internal or external-to complete the project). After, all else pales.”

Nothing accelerates learning like having skin in the game and accountability. Take ownership of a project. Launch a side hustle. It will pay back asymmetric dividends over time.

Study mental models

“Specifically, a wise person is doing one of two things:
• Using a model to explain how a system works in a way you hadn’t realised.
• Using a model to identify the best decision to make amid all the noise.

Wise things I’ve heard fall into one of those two categories.”

-By Julian Shapiro

Mental models are frameworks for thinking. I have written on the topic multiple times, and each time I felt like I understood the world better (e.g., luck vs hard workfirst principles, and liquid knowledge).

The map is not the terrain

“Bragging razor:
• If someone brags about their success or happiness, assume it’s half what they claim.
• If someone downplays their success or happiness, assume it’s double what they claim.
The map is not the terrain.”
-By George Mack

Never trust people who brag too much. We all face hardships. It’s unreasonable to believe someone has it all sorted out.

Have a strong bias for action

“Impatience with actions, patience with results.” — @naval

Image

The best people I have met have an extreme bias for action.

Struggle leads to greatness

“Become Antifragile In Greek mythology; the Hydra is a creature that has multiple heads.  When one head is cut off, two grow back in its place.  Life is random and chaotic. Don’t be broken by the chaos—rather, adopt a mentality and build a structure such that you will benefit from it.”

As per Nassim Taleb’s book Antifragile, you need to become the kind of person that gets stronger from hardships. Not the other way around.

Find your gardening

“Okinawa is an Island in Japan with the highest life expectancy.  It’s called “the land of immortals”. The secret: almost everybody gardens. Entrepreneurship is a marathon, not a sprint. Be sustainable. Find your gardening.”
– By Greg Isenberg

Everything sustainable in life takes time. So take your time to find which marathon you want to run, and then enjoy the journey.

Solve a big problem = build a great business

“Formula for startup success: Find large highly fragmented industry with low NPS; vertically integrate a solution to simplify value product.”

– By Keith Rabois

Be happy whenever something frustrates you, and you cannot find a good enough solution. You have stumbled on a startup opportunity.

Pay forward

“Never ask to pick someone’s brain. Instead, have something to offer, even if it’s just a well-thought-out idea. Often if you suggest something, and it’s good, the other person will give you a chance to do that thing. Not good to be needy.”

– By Patrick O’Shaughnessy

The best relationships are built when you propose to deliver value. Unconditionally. The more selfless the offer, the better relationship you will create.

It’s okay not to have an opinion

“Munger’s Law: Never allow yourself to have an opinion on a subject unless you can state the opposing argument better than the opposition can. Steelman Arguments > Strawman Arguments.”
– By George Mack

Too often try to share an opinion when we have half-baked ideas in our heads. Learn to study a topic attentively before expressing strong opinions.

Seek wealth, not status

“Seek wealth, not money or status. Wealth has assets that you earn while you sleep. Money is how we transfer time and wealth. Status is your place in the social hierarchy.”

– By Naval Ravikant

Where you stand in the social hierarchy is secondary to your wealth. I avoid optimising for status. Status is a zero-sum game; for one to win, another has to lose. Whereas growing your wealth does not take from anyone else.

Fire fast and hire slow

“Letting an underperforming employee go is difficult and painful. You invested a lot in hiring them, and you want them to succeed. As a result, you will almost always fire too late.”

– By Emmett Shear 

This applies to personal relationships too. If someone is toxic, let them go fast.

Everything has trade-offs

“Every glamour has its price. Most people think the price of winning–of greatness is hard work and sacrifice. But beyond that, it’s also the mental battle—the constant drumbeat of dissatisfaction.  There is no end to it. Consistent high achievers learn to make peace w/it.”
-By Julie Zhuo

The more you know, the better you understand how little you know.

Help yourself first before you help others

“Invest in yourself before you invest in others.”

-By Sahil Bloom

When you board a plane, you are told how, in the case of an emergency, you need to help yourself first. That logic applies to your personal growth and wealth too.

Be there for your friends

“Put people in business: If your friend is thinking about starting a company or fund, offer to be their first check if you can. If they want to be a creator, offer to be their first subscriber. Whatever they want to do, offer something that shows you believe. They’ll remember you.”

Starting anything new is hard, for some people, even terrifying. If your friend is starting something new, be there for them, they will remember it for life.

Direction matters more than speed

“Direction is much more important than speed. 🧠

Moving to tech has been one of the best decisions of my life. Choose an industry that grows fast and attracts the smartest people you know.

Fall in love with solving problems

“Fall in love with solving problems.”

Society will reward you for solving hard problems.

Read books that teach you how to think

“If you can, read books that teach you how to think, not what to think.”

Plenty of mediocre books out there. Be selective and find the good ones. As a general rule of thumb, if a book has survived the test of time, it will most probably be good.

Lack of confidence kills more dreams than lack of ability

“Lack of confidence kills more dreams than lack of ability. Talent matters—especially at elite levels—but people talk out of giving their best effort long before talent becomes the limiting factor. You’re capable of more than you know. Don’t be your own bottleneck.”

I am a firm believer that talent is secondary to determination. Confidence is a key ingredient we all need to have to succeed.

Having complete control is not necessarily a good thing

“If you have everything under control, you’re not moving fast enough.”
-By Mario Andretti

To land in the growth zone, you have to give up on comfort.

The story we tell ourselves matters

“We all have two experiences in life. First, what actually happens. Second, our story of what actually happened. Once you understand that distinction, you understand how important clarity of mind and thought truly is.”

Reflecting on your narrative is essential. Be careful how you shape it, as it will have a significant impact on your wellbeing.

Learn to sell. Learn to build

Learn to sell. Learn to build. If you can do both, you will be unstoppable.

When speaking of sales, Naval Ravikant covers content creation, recruitment, fundraising, and many other forms of communication. If you cannot master both selling and building, become world-class in one of them.

Expect more from yourself and less from others

“You will be happier once you expect less from others and more from yourself.”

“Be selectively ignorant. Ignore topics that drain your attention. Unfollow people that drain your energy.  Abandon projects that drain your time.  Do not keep up with it all.  The more selectively ignorant you become, the more broadly knowledgable you can be.”
-By James Clear

I do not watch TV, have unfollowed many people, and avoid events/projects that drain my energy. The more I become selectively ignorant, the happier I am.

Make highly asymmetric bets with your career

“There exist highly asymmetric bets you can make with your career – low downside, uncapped upside – and making these bets repeatedly has probably the highest expected value of anything you can do with your time.”

In my case, that moment in time was pivoting to tech and starting companies. My upside is uncapped, whereas there is a limited downside. I am getting paid to work on my dreams, in the process of building friends for life.

I hope you enjoyed the tweets I curated, onwards and upwards 💪

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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