[L-R] Komerce co-founders Satriyo Budi Utomo (CTO), Nofi Bayu Darmawan, and Syaefullah Syeif (COO)
While many companies faced shutdowns and financial difficulties, the company has sustained profitability and demonstrated operational efficiency with a lean team of 100 employees.
CEO Nofi Bayu Darmawan attributes this success to a combination of factors, including a strong focus on integrated solutions and maintaining cost discipline.
Komerce offers a suite of services designed to support small and medium-sized enterprises (SMEs) in Indonesia. These include Komship for logistics, Komcards for payments, Komplace for omnichannel management, and Kompack for warehousing.
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The company claims its “strong” cross-product synergy has allowed SMEs to streamline and expand their e-commerce operations effectively.
According Darmawan, Komerce’s success demonstrates that a focus on solving real customer problems drives sustainable growth.
Looking ahead to 2025, Komerce is placing a significant emphasis on artificial intelligence (AI). The company plans to introduce AI-powered tools to automate repetitive sales and operational tasks, especially for SMEs that rely on WhatsApp for customer communication. These tools will handle various customer interactions, from greetings to calculating shipping fees, processing orders and managing courier pickups, operating 24/7. This sales automation aims to ensure that no sales opportunities are missed, thereby providing SMEs with an efficient and reliable way to scale their operations.
Moreover, the AI-driven solutions will simplify workflows, significantly reducing manual workloads, particularly benefiting SMEs in tier-two cities that often have limited resources. Komerce believes that these AI solutions will empower SMEs to focus on growth, irrespective of their location, by saving both time and costs.
Darmawan further told e27 that Komerce is currently in talks to raise US$1 million to US$1.5 million in a pre-Series A funding round to accelerate expansion and further enhance its products. Having previously secured seed funding from investors, including Achmad Zaky, founder of Bukalapak, and 500 Global, the company aims to expand market adoption and unlock new revenue streams.
With 17 million online sellers in Indonesia, Komerce sees significant opportunities to solidify its leadership position in e-commerce enablement. By continuing its focus on profitability and leveraging AI innovations, the company aims to deliver substantial value to SMEs and foster long-term sustainable growth. Komerce’s vision is to simplify e-commerce for SMEs, empowering them to compete effectively in the digital economy.
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