Bukalapak co-founder Achmad Zaky with Qiscus team
Indonesia-based B2B startup Qiscus today announced a US$2 million funding round from Init6, a venture capital firm by Bukalapak co-founder Achmad Zaky.
In a press statement, the company said that the funding would be used to strengthen its expansion plan in Southeast Asia (SEA) in 2024.
The funding is also the first that Qiscus raised since announcing its profitability in 2019, with profits that the company claimed to be continuously increasing.
“With a focus on sustainable growth, we are committed to double our income in 2024 as the first part of this expansion plan,” said Qiscus Co-Founder and CEO Delta Purna Widyangga.
Founded in 2013 with offices in Jakarta and Jogjakarta, Qiscus provides an omnichannel customer engagement platform that helps businesses improve Customer Experience (CX).
The company said that it has acquired more than 50 million users in 10 countries in SEA. It counts notable companies in various industries, from telco to healthcare to non-profits, such as Telkom Indonesia, Sompo, Dompet Dhuafa, and Halodoc. It has also taken part in the Asian Games 2018 celebration.
In August, the company released a series of new products that include Qiscus AI Assistant, Qiscus Customer Satisfaction Survey, Qiscus Shop, and Qiscus Customer Data Platform (CDP).
Qiscus highlights its ability to integrate third parties to its omnichannel platforms as its strength, enabling customers to rely on their platforms as its go-to toolbox for customer engagement.
In 2020, Qiscus was one of the Indonesian startups who presented at the Facebook accelerator pitching day.
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Image Credit: Qiscus
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