Mekari, an Indonesia-based SaaS platform for human resource and finance management, today announced the acquisition of Qontak, a startup that provides Customer Relationship Management (CRM) and omnichannel communications platforms, for an undisclosed sum.
Following the acquisition, Qontak Founder & CEO Brendan Rakphongphairoj will be joining Mekari’s top management while continuing his leadership position at Qontak as one of Mekari’s business units.
This acquisition followed Mekari’s US$21 million Series D funding round led by Money Forward that the company has announced in April.
In a press statement, Mekari CEO Suwandi said that Qontak’s CRM and omnichannel communication solutions will provide an added value for their customers in increasing revenue, providing a better customer support experience, and increasing productivity of sales and support teams.
As a fellow Indonesia-based startup, Qontak said that it has secured more than 1,000 corporate clients of various scales. Qontak’s omnichannel communication solutions are integrated to leading platforms such as WhatsApp, Facebook, and Instagram.
The formation of Mekari began with a merger between four Indonesian startups that are working in providing SaaS solutions for businesses: Talenta, Sleekr, Jurnal, and Klikpajak.
Announcing their merger in April 2019, each of these startups are providing services in the field of human resources, accounting, and taxation.
The startup specifically targets the SME market in Indonesia, contribute 64 per cent or about US$60 million every year to the country’s economy, as shown in 2017 statistics.
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Image Credit: Mekari
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