Wiz.ai, a Singapore-based Artificial Intelligence startup, announced today the closing of its pre-Series A funding worth US$6 million, led by GGV Capital.

Wavemaker Partners, ZWC partner, Insignia Ventures, and Orion Fund (managed by K3 Ventures) also joined the round.

The money will be used to expand Wiz.ai’s product offerings and grow its team in Southeast Asia. It also plans to expand its geographical coverage globally.

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Established in 2019, Wiz.ai is focussed on facilitating conversational AI for ASEAN languages. The firm has deployed its in-house, proprietary, conversational AI technologies into large corporations throughout Southeast Asia.

According to Wiz.ai CEO and Co-founder Jennifer Zhang, through improved AI chatbot technologies, conversational AI will revolutionise call centre functions and improve customer engagements cost-effectively.

“Deploying these technologies in businesses across Southeast Asia requires a deep understanding of the local culture and business landscape, so we continue to bring in talents from the region to our diverse team of experts in conversational AI,” said Zhang.

Besides Singapore, the startup also has offices in China and Jakarta with a team of scientists, researchers, linguists, and dialogue designers.

How Wiz.ai overcomes the challenges of enterprise digitisation in customer engagement

According to Wiz.ai, the key challenge of enterprise digitisation is effectively capturing and processing insights from tele-conversation interactions with customers. Wiz seeks to help its customers cut costs while improving service levels with personalised inbound and outbound calls.

The human-like front-end of Wiz.ai’s proprietary talkbot encourages customers to convey more in conversations.

At the same time, the back-end sifts through the data in real-time and stores insights from the conversations into the enterprises’ existing CRM to enable analysis at both the granular and aggregated level.

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Picture Credit: GGV Capital

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