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How big corporates smother their own startups

Despite having deep pockets and existing customer bases, corporate ventures (startups launched within or by large corporations) face unique, often fatal, systemic challenges that independent entrepreneurs do not.

The white paper “The Corporate Venture Valley of Death,” co-authored by Wright Partners and MING Labs (WPML), identifies three key corporate pitfalls that starve internal startups of momentum and funding.

1. The glacial pace of decision-making

Large corporations are fundamentally built for risk management and efficiency at scale, not the speed and agility required by nascent ventures. This internal conflict results in slow corporate decision-making that can instantly halt a startup’s momentum. The timeframes are often incompatible: decisions that a nimble startup makes in days can take months in a large organisation, starving the venture of the oxygen it needs.

Also Read: The 100 per cent ownership trap: Why corporate ventures die before they scale

One venture-building professional interviewed for the report confirmed this pattern, stating, “It is common for slow decision-making to cause ventures to fall into the Valley of Death.”

The sources provide a damning example from a founder working with a corporate backer: “Decision making is very slow when working with corporates; six months after pitching to the investment committee and getting the green light, we still did not receive funding,” adding that routine processes like legal reviews also severely stalled progress.

The source of this bureaucracy often lies in accounting definitions. A manager might find signing off on a US$1 million consulting project (classified as routine operating expense) easier than approving a modest US$200,000 investment in a real venture, which might be classified as capital expenditure, triggering exhaustive investment committee and board reviews.

The solution requires the parent company to engineer a dedicated, faster lane for ventures. This means creating a dedicated venture steering committee with delegated authority to approve budgets and decisions quickly.

Without these guardrails, every routine request, from buying a laptop to tweaking a product, becomes a multi-step internal ordeal, ensuring the corporate venture moves more slowly than any independent competitor.

2. Failure to provide the ‘unfair advantage’

The primary rationale for building a venture internally is to leverage the parent corporation’s assets–such as brand, data, distribution, and customers–to gain an “unfair advantage”. However, the report finds that corporate ventures often fail to receive this promised support. They are often saddled with the bureaucracy of the corporation but denied the benefits, leaving them worse off than a garage startup.

Also Read: Cash isn’t the problem: The hidden traps that kill 90 per cent of startups

Founders frequently find that initial enthusiasm fades quickly. As one corporate venture founder noted, the sponsor made initial introductions, “but after that it took a lot more push to move the needle,” failing to deliver the significant access to the customer network or data that was envisioned.

Moreover, corporations often simply “throw money at a venture” and then wait at arm’s length, withholding the most valuable form of support: active help in clearing obstacles. If the corporation is unwilling to get actively involved, the authors suggest it may be more appropriate to deploy capital through a corporate venture capital (CVC) structure rather than “half-sponsoring an internal venture”.

Internal ventures also waste significant time on back-office minutiae–such as setting up payroll, finding legal counsel, and dealing with compliance–tasks the Fortune 500 parent could easily provide as shared services, freeing the venture team to focus on product and customers.

Another risk is internal competition. Once a pilot proves successful, the new venture can suddenly be seen as a cannibalistic threat to an existing business unit. This political turf war can slowly strangle the venture, leading to constant realignment or, in worst-case scenarios, the corporation shutting down its own innovation project due to internal conflict.

Corporates must anticipate and resolve these internal conflicts beforehand by carving out a distinct market segment for the new venture.

3. Abrupt mid-course strategic shifts

The final and often fatal blow comes from external factors impacting the parent company: a change in leadership, an economic downturn, or a sudden strategic pivot. Unlike the other challenges, this often dooms a promising venture through no fault of its own.

Innovation initiatives, especially those unrelated to core operations, are “an easy expense to eliminate” when a new regime seeks to trim costs. The report cites instances where ventures with significant traction were terminated abruptly.

In one case, a digital venture that amassed 20,000 users within three months–a highly promising start–was shut down immediately when a new leadership team decided to kill the entire in-house incubation programme. In another instance, a high-performing venture was sacrificed entirely due to broader corporate cost-cutting after the parent company came under financial pressure. Ironically, the concept was later successfully replicated by a competitor.

Also Read: The Pitik collapse: A cautionary tale of growth without guardrails

One corporate venture head summarised this vulnerability bluntly: “Innovation does not survive leadership changes”.

The report urges corporate venture leaders to develop “exit ramps” and contingency plans to mitigate this uncontrollable risk. This includes securing a new executive sponsor quickly if the old one leaves, formally documenting critical internal support (converting handshake deals into written agreements), and quietly exploring external funding options or spin-off possibilities. By seeking external capital, the venture can present a “graceful exit” alternative, allowing the corporate to save face and preserve created value, rather than resorting to an unceremonious shutdown.

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Japan’s next-gen startups land in Singapore at X-HUB TOKYO 2025

Hosted by e27 with Deloitte and X-Hub Tokyo, the demo day brought ten cutting-edge Japanese startups to Singapore, connecting them with Southeast Asia’s investors, corporates, and innovation leaders.

On 7 October 2025, Innovation Crossover: X-HUB TOKYO – Singapore Demo Day 2025 brought together Southeast Asia’s key innovation stakeholders—corporates, VCs, and ecosystem enablers—to meet ten Japanese startups ready to expand into the region.

Hosted by e27, in partnership with X-HUB TOKYO, the demo day spotlighted cutting-edge innovation across health tech, climate tech, urban development, digital transformation, and mobility. The event served as a bridge between Japan’s emerging technologies and Southeast Asia’s fast-evolving markets, highlighting opportunities for collaboration and co‑creation.

From a high‑energy pitch session to small‑group networking, attendees had the chance to interact directly with founders behind Japan’s next wave of global startups and witness the region’s growing appetite for cross‑border innovation. Meet the ten startups below.

Health tech innovations redefining recovery and care

  • LIFESCAPES Inc. is developing breakthrough technology that restores motor function in stroke patients suffering from severe paralysis — offering new hope where existing treatments fall short.
  • I.W.G Inc.‘s DOCloud platform uses AI and cloud solutions to streamline collaboration between medical institutions, enhancing efficiency and data transparency in healthcare systems.

Also read: From funding wins to product launches: 10 SEA startups sharing milestones on e27

Climate tech innovators driving sustainability and smarter cities

  • WOTA CORP. is reimagining water access through decentralized water reuse systems that can be deployed anywhere, accelerating global sustainability through real-world pilots.
  • Jikantechno Inc. transforms agricultural and food waste into cost-effective industrial materials like silica and carbon, advancing sustainability and performance in manufacturing.
  • New Space Intelligence Inc. is a deep‑tech startup from Yamaguchi University that provides high‑precision satellite image calibration, enabling governments and enterprises to unlock new data-driven insights.
  • Reconnai Co., Ltd. offers AI-powered waste management solutions that transform environmental data into actionable insights, helping governments and businesses meet circular economy goals.
  • endophyte Inc. develops DSE fungi that enhance stress tolerance and nutrient uptake in plants, building sustainable urban greening ecosystems and driving co‑creation opportunities.

Data and mobility solutions powering smarter business and cities

  • CalTa Inc.‘s TRANCITY platform uses drone and smartphone video to generate 3D infrastructure models, streamlining inspections and improving safety for railways and urban systems.
  • SENRI Limited‘s mobile-first, AI-powered Salesforce automation platform for B2B field sales in Southeast Asia and Africa, helping companies improve sales performance and manage distributed teams effectively.
  • Kotozna Inc.‘s no-code GenAI platform enables multilingual digital engagement through AI chatbots and avatars, breaking down languagebarriers, removing the need for costly technical investments and automating customer/employee interactions

Also read: Beyond the code: Why AI literacy is the next great leadership skill for Southeast Asia

Building bridges for cross-border innovation

The event was a strategic bridge between Japan’s innovators and Southeast Asia’s opportunity landscape. Startups received valuable feedback from seasoned mentors including Nelson Ng (Good Karma), Aditya Mathur (Elev8 VC), Jack So (A*STAR), and Rashedun Nabi (e27). Their insights helped founders better understand the nuances of entering regional markets, from pilot testing to corporate partnerships.

Breakout networking sessions gave participants the chance to engage directly with startups, exchange insights, and explore potential collaborations across sectors. As part of their Onsite Program, the event aimed to strengthen connections between Japanese founders and Southeast Asia’s corporate, government, and investment communities—laying the groundwork for deeper engagement and tangible partnerships during SWITCH and future regional initiatives. Be sure to stop by their booths and say hello at SWITCH!

Keep the conversation going with Japan’s boldest new ventures

If you didn’t get a chance to meet your startup of interest, or want to continue the conversation, the connection lines remain open.

Tell us which startups you’d like to connect with: Fill out the connection form here

Whether you’re looking to partner, invest, or collaborate, your next opportunity might just be with one of Japan’s boldest new ventures.

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X-HUB TOKYO, sponsored by the Tokyo Metropolitan Government, serves as avital platform linking Tokyo to the global innovation ecosystem, accelerating startups that are poised to usher in a new era of innovation. The objective is to facilitate sustainable innovation by connecting both domestic and foreign startups with significant corporations and venture capitalists from around the world.

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Ecosystem Roundup: How corporates kill their own startups | AI to add US$140B to Indonesia’s GDP | India VC dips as exits soar | US, China near US$14B TikTok deal

Corporate ventures often begin with promise, armed with funding, brand power, and access to customers. Yet, paradoxically, these same advantages often become shackles. The Corporate Venture Valley of Death is not just a metaphor; it’s a pattern that repeats itself across boardrooms globally.

The first and most fatal flaw is speed–or the lack of it. Startups thrive on agility, but corporates are engineered for control and compliance. When six-month approval cycles replace six-day decisions, innovation suffocates before it even reaches the market.

Then comes the irony of the “unfair advantage.” Internal startups are promised the might of their parent company but often get its bureaucracy instead. When data access, distribution channels, or even basic support are withheld, these ventures end up slower than true independents.

Finally, corporate ventures live at the mercy of leadership shifts. One change at the top, and entire innovation programmes vanish overnight, even those gaining traction.

If corporates truly want to innovate, they must protect ventures from the very systems designed to sustain them. Speed, autonomy, and active support aren’t optional; they’re oxygen. Without them, even the best ideas will die quietly, not in the market, but in the meeting room.

REGIONAL

AI could add US$140B to Indonesia’s GDP by 2030: report: The Empowering Indonesia Report 2025 report outlines five key areas for AI sovereignty: digital infrastructure, talent, a thriving AI industry, research and innovation, and an ethical and regulatory framework.

Hospitality and tourism lead Singapore’s job rebound with 64% spike in postings: The rapid growth was mirrored by noticeable increases in human resources, which saw postings rise by 37.1%, and logistic support roles, which grew by 16.7% in the same three-month window.

Tessaract secures US$6.1M to modernise law firms with AI and cloud tools: Tessaract provides an online platform for connecting case management, billing, finance, and collaboration, granting firms increased visibility, speed, and profitability. Singapore-born Tessaract will now move its headquarters to the UK.

Augmentus secures investment from Applied Ventures: The Singaporean firm’s platform that includes a robotics stack called AutoPath, which uses 3D vision and adaptive software to help robots adjust their movements in real time.

Shopee, Meta launch tools to ease Facebook shopping: It allow users to discover products on Facebook and buy them directly through Shopee.
The new features let affiliate creators tag Shopee products in Facebook posts and Reels, enabling shoppers to click and complete purchases on Shopee.

Sedifly nets oversubscribed funding to democratise access to world-class college education: The edutech startup helps global students gain admission to top US and UK universities through holistic academic support, extracurricular guidance, and mentorship.

Wavemaker Impact shifts to become independent fund manager: The team has applied for a VC fund manager license with the Monetary Authority of Singapore and will launch a new platform called 100×100 Group. Wavemaker Impact will also rebrand to 100×100 as part of this transition.

Kopi Kenangan turns EBITDA positive in Malaysia, eyes new markets: The company currently has around 130 stores in the country. It plans to close the year with 150 outlets before expanding to 200 in 2026. CEO Edward Tirtanata said he expects the firm to become Malaysia’s second-largest coffee chain by 2026.

ourteam bags pre-seed round to scale its AI interviewer across Asia: Investors include First Move and Silicon Valley angels. ourteam features adaptive, human-like video interviews delivered by the AI interviewer, which typically take between 5-20 minutes.

REPORTS, FEATURES & INTERVIEWS

How big corporates smother their own startups: Corporate startups often fail due to slow decision-making, lack of real corporate support, and abrupt strategy shifts killing innovation momentum.

The Pitik collapse: A cautionary tale of growth without guardrails: Despite trade credit extensions from its corporate backer, Pitik was overwhelmed by global price volatility. By early 2024, its inability to secure fresh capital forced it mass layoffs. By July 2024, it had become defunct.

Turning crisis into capital: Indonesia’s climate x health pivot gains global attention: Indonesia faces mounting climate-health risks but is leveraging blended finance, strong policy alignment, and institutional reforms to attract scalable adaptation investments.

GoComet’s mission to make global logistics transparent, resilient and intelligent: GoComet is an ntuitive AI-powered transportation management software that unifies data, automates workflows, and integrates smoothly with ERP systems, allowing logistics teams to make faster decisions.

ECHELON

How Funding Societies navigated 3 black swan events in 5 years and came back stronger: As Southeast Asia’s largest SME digital financing platform, Funding Societies faced a Glassdoor rating plunge from 4.5 to 2.2 amid layoffs.

INTERNATIONAL

India VC funding dips as exits hit seven-year high: report: According to KPMG’s latest Venture Pulse report, startups in India raised US$3.2B across about 380 deals in Q3, down from US$14.7B over nearly 850 deals in Q3 2021. Exit activity was led by IPOs, with Urban Company shares rising 74% on listing day.

US, China reportedly finalise US$14B TikTok ownership deal: The deal is expected to be signed by Donald Trump and Xi Jinping during a meeting in Korea on October 30. The deal will see about 65% owned by US and international investors, and less than 20% by ByteDance and Chinese stakeholders.

Tesla chair warns Musk could leave if US$1T pay plan fails: Chair Robyn Denholm made the comments in a letter to shareholders ahead of Tesla’s annual meeting on November 6. The pay plan would grant Musk 12 tranches of stock options based on targets like an US$8.5T market cap, and milestones in autonomous driving and robotics.

Chinese robotaxi firms outpace US rivals in Middle East, Singapore: Chinese robotaxi firms Baidu, WeRide, and Pony AI are advancing beyond US rivals in global deployments, though most of their operations remain in China.

SoftBank said to approve remaining US$22.5B for OpenAI investment: The funding would finalise a US$41B round first announced in April. If OpenAI does not complete the restructuring, SoftBank’s investment could be reduced to US$20B.

Saudi draws tech giants for AI data push: US chipmaker Groq CEO: Groq is partnering with Aramco Digital to develop what it calls the “world’s largest inferencing data centre” in the kingdom. CEO Jonathan Ross said Saudi’s excess energy and available land make it well-suited for large-scale data infrastructure.

Ant Group files ‘AntCoin’ trademark in Hong Kong: The filing was made in June and covers a range of financial services, including blockchain settlements, stablecoin issuance, digital asset custody, and loyalty rewards.

SEMICONDUCTOR

Malaysian PM says chip tariff ‘not an issue’ after talks with Trump: Trump is weighing tariffs of up to 300% on semiconductor imports, which could impact Malaysia, the world’s sixth-largest chip exporter. The US is Malaysia’s third-largest market for semiconductor exports.

Nexperia’s China unit resumes chip sales after export ban: The unit now requires all transactions with local distributors and customers to be settled in Chinese yuan instead of foreign currencies. The Dutch semiconductor maker has been seeking alternative packaging partners outside the country.

Qualcomm unveils new AI chips for data centres: The chipmaker said the AI200 is designed for large language and multimodal model inference, supporting up to 768GB of memory per card. The AI250 will use a near-memory computing architecture, which will deliver over 10x higher effective memory bandwidth and lower power use for AI workloads.

AI

AI, the era of the 1-person unicorn (and massive job losses): The researchers highlight that AI can perform tasks that usually require human brain power, like processing language, recognising patterns, and making decisions. Many jobs could become redundant as AI improves at taking over our work.

Why Generative AI requires a paradigm shift in technology and culture: Generative AI is revolutionising industries, but widespread adoption faces challenges in infrastructure, data quality, and ethical use. A large proportion of businesses underestimate the requirements for the effective deployment of Generative AI.

AI now and next: The durian of tech: In SEA, where unpredictable weather, fragmented infrastructure, and cross-border complexities create daily hurdles for SMEs, agentic AI offers a way to anticipate and respond before humans even wake up, bridging gaps in efficiency and resilience.

When AI starts acting on its own: What agentic systems mean for the way we work: Agentic AI is shifting from helper to doer, raising new questions about control, accountability, and how humans share work with machines.

THOUGHT LEADERSHIP

S&P 500 eyes 7000, gold at US$4113, Bitcoin breaks US$115K: Here’s what’s driving the surge: Markets enter a pivotal week as optimism over a US-China trade deal, Fed easing hopes, and crypto momentum drive risk assets higher.

Asia’s red marrow moment: Entrepreneurs must power the next stage of economic growth: Like the red marrow that sustains life by producing fresh blood cells, entrepreneurs sustain economies in their earliest and most precarious phases, where boldness and renewal matter most.

Beyond the volatility: How crypto is building a stronger financial future: Cryptocurrency is evolving from speculation to utility, offering inflation hedging, financial inclusion, and the foundation for Web3 growth.

From digital-first to citizen-first: Ushering in the next phase of Singapore’s smart nation vision: A successful Smart Nation goes beyond digital transformation, focusing on seamless, citizen-centric experiences that anticipate needs.

From hustle to zen: Learning to pace myself in the startup world: Startup life burned me out, but breaks, box breathing, and writing became my reset button; now I’m sharing my story to help you avoid the same fate.

Investing for her future: Why women should take control of their finances: In a society where women still face systemic barriers to economic empowerment, taking control of one’s financial destiny is an act of defiance and liberation.

The power of catalytic learning: Unlocking self-awareness to learn how to fish: Catalytic learning is defined as ‘enduring learning that objectively prepares the learner to continue to learn and implement new knowledge, positioning the learner for future self-directed learning.’

Navigating the shift: From ‘growth at any cost’ to embracing sustainability in today’s startup landscape: Investors are increasingly cautious, realising that prioritising growth at any cost is unsustainable, resulting in tougher fundraising for startups.

Marketing in the AI era: Going fast isn’t going far enough: Content marketing can produce 3x more leads than traditional outbound approaches. Yet amid these statistical triumphs, a vital question lingers: does greater efficiency translate to true effectiveness? The short answer is, not always.

Beyond growth: Why succession planning matters for startups: Implementing succession planning offers key benefits for startups and their long-term success. It ensures a pipeline of well-trained and experienced individuals ready to step into key roles, minimising gaps in talent and negative impacts on productivity and performance.

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Asia’s climate–health gold rush is just getting started

Private capital is entering the climate x health space more actively, driven by the massive growth in Asian venture capital markets. Between 2011 and 2022, VC assets under management in Asia surged 21 times, reaching US$315 billion.

Per the ‘Unlocking Capital For Climate x Health: The Investment Landscape in Asia’ report, prepared by AVPN and Prudence Foundation, in partnership with Catalyst Management Services, this overall growth has benefited the climate technology sector, which now accounts for approximately 10 per cent of global VC and private equity flows, up from just 3 per cent in 2011.

Also Read: Asia’s climate-health crisis deepens amid massive funding gaps

While climate x health deals remain small, typically under US$5 million, the volume of early-stage rounds is steadily increasing.

The rise of specialised climate x health sleeves

Crucially, specialised investors define the investment pace by incorporating climate-health co-benefits into their mandates.

  • Synapses: This VC fund has backed 30 startups focusing on low-carbon health facilities, vector control, and heat analytics. Their typical ticket size is US$500,000 to US$2 million.
  • Decarbonisation Partners (Temasek and BlackRock): This joint venture has allocated up to US$100 million for technologies that protect health while cutting emissions.
  • Temasek, GIC, and Vertex Ventures: Large institutional players in Singapore are actively backing deep-tech and health-aligned ventures that blend systemic impact with commercial returns. For instance, GIC and Vertex were involved in a US$8 million revenue-based loan for remote heat-exposure monitoring in 2023.

Overcoming investment friction

Despite this growing appetite, VCs identify two key friction points:

  1. The missing-middle ticket gap: The lack of funding between grants and a Series A round.
  2. Lack of standard metrics: The difficulty in standardising metrics that consistently prove health outcomes.

Blended structures, combining concessional loans with venture equity, are emerging as a practical fix, often involving sovereign-wealth partners. Furthermore, flexible instruments like venture debt, private credit, and outcome-based models bridge early innovation and scalable maturity.

Also Read: Billions lost to heat: Urgent investment needed to cool Asia’s overheating economies

Ultimately, scaling climate x health solutions requires modular, multi-phase capital stacks that successfully integrate concessional funds, grants, and commercial investment.

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Real estate meets AI: Why property agents need to adapt before they fall behind

In an industry long defined by personal charisma, manual processes, and gut instinct, artificial intelligence is entering real estate with a quiet, but transformative, force. 

Many agents remain hesitant, yet the signal is clear: the role is changing. Those who evolve their service model will earn deeper trust; those who don’t will be outpaced by client expectations.

The confusion gap: What clients are really feeling

Let’s start with the real pain point, not for agents, but for clients. Property transactions are among the biggest financial decisions most people will ever make. Yet the experience remains fragmented: calculators on one site, listings on another, advice on chats, side notes on iPad or A4, and opinions scattered across channels, easy to lose, hard to align.

For clients, this can feel overwhelming. Many don’t even know what stage they’re in. Even high-performing agents find themselves repeating the same explanations, struggling to keep spouses or co-buyers aligned. 

Shared understanding is rare; second‑guessing is common.

In fact, Singapore’s Council for Estate Agencies (CEA) found in their Public Perception Survey that consumers now expect more from real estate agents, not just in technical expertise like valuation or negotiation, but in improving their overall transaction experience.

That means better communication, clearer next steps, and greater transparency, all areas where tech-enabled tools can play a supportive role.

Also Read: AI for the rest of us: What it really looks like in a scrappy SME

AI’s real value: Less rush, clearer next steps

AI has the potential to fix this, not by speeding things up, but by slowing them down and structuring the chaos. We’re already seeing how smart dashboards, client journey mapping, and AI-generated explainers can reduce confusion and help users feel in control.

Imagine an interface that shows the journey in plain language: timelines, budget ranges, short‑listed units, trade‑offs, and the next step, plus a quick profile of how each person prefers to communicate (visuals vs numbers, concise vs detailed). 

It doesn’t remove the agent; it removes repeated confusion and mismatched communication.

A real-world example: Single screen, shared understanding

I recently worked with a couple who couldn’t align, one prioritised location, the other budget. After a few viewings, tensions rose; they felt stuck, not progressing. We mapped the journey on a single screen: what had been discussed, price bands, units they liked, and the trade‑offs each option required. A simple timeline and financial sketch sat beside each path.

Seeing everything in one place shifted the tone. Instead of debating listings, they compared trade‑offs together. Three short alignment check‑ins replaced a dozen back‑and‑forths, and within two weeks they chose a home both felt good about. 

It wasn’t raw data that moved them, it was having a calm, shared picture of what to do next.

Also Read: Leadership mindset: The key to driving real estate digital transformation?

Why some agents resist (and what they’re missing)

So why aren’t more agents jumping on board?

Common pushbacks are that real estate is “too human” for AI or that tools feel cold or complex. But the best use of these tools is deeply human: ask better questions, frame options in plain language, and guide next steps at a pace that suits the family. 

Buyers and sellers today are quietly expecting a smoother, more transparent experience. If you don’t offer it, someone else will.

Beyond services: What future clients will expect

Soon, it won’t be enough to say you’re responsive or knowledgeable. Future clients will expect their agent to guide them like a coach, visualise their long-term strategy like a planner, and deliver a seamless experience like a tech product.

This is where terms like emotional UX and predictive insights come into play.

Emotional UX refers to how digital systems respond to the emotional cues of users, such as hesitation, repeated listing views, or long silences, and support the agent in making empathetic, well-timed check-ins.

Predictive insights are about analysing client behaviour to suggest likely next steps or useful alternatives, for example, surfacing homes that match unstated preferences, or flagging mismatches before they become roadblocks.

And the agents who are experimenting with those tools today will be the ones shaping tomorrow’s standards.

Also Read: From buzzword to application: Southeast Asia’s AI momentum

Guardrails that keep it human

Tools should explain assumptions in plain language, protect client data, and make it easy to challenge or adjust numbers. AI can suggest paths, but human judgment remains the agent’s job: aligning priorities, surfacing trade‑offs, and guiding the next step with accountability.

A call to rethink what we value

Real estate has always celebrated the loudest voices, the fastest closers, the flashiest brands. But the agents who will thrive in the next decade might not be the ones shouting the loudest.

They might be the ones who ask better questions, share better visuals, and build better systems. The ones who understand that great service isn’t about more, it’s about less: less friction, less confusion, less doubt.

And that might be the most human thing of all.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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