
Vietnam’s e-commerce market is entering a new chapter–one defined less by discounts and more by dependability.
Milieu Insight’s latest survey underscores a striking behavioural shift: while affordability still matters, Vietnamese consumers are prioritising consistent service, reliable delivery, and clear accountability. In a market that has just crossed the US$25 billion mark, this pivot is significant.
The data reveals a rising middle class that is no longer satisfied with bargain hunting alone. Shoppers want platforms to take ownership of the entire experience, from accurate product listings to last-mile logistics.
A resounding 90 per cent expect platforms–not couriers–to enforce delivery standards, signalling that passing blame will no longer fly. Reliability now outranks low fees, and 70 per cent of shoppers say they are willing to pay more for sellers who deliver on time.
This evolution is reshaping the competitive equation for Southeast Asia’s e-commerce sector. Transparency, trust, and seamless service are emerging as the true differentiators, challenging incumbents and opening doors for challengers who can meet these expectations.
For startups and established players alike, the message is clear: in Vietnam, the race is no longer to the cheapest, but to the most reliable.
REGIONAL
Southeast Asia startup capital falls 21 per cent, lowest in over six years
Investor caution was particularly pronounced in early-stage funding | Transactions up to Series B declined to 219, the lowest level in six years, with proceeds falling to US$1.1B–a mere fraction of the H1 2022 peak of US$4.54B | This trend reflects a heightened emphasis on capital efficiency and profitability over rapid expansion for younger companies.
Germany logistic tech firm Rhenus to invest US$20M in Philippines
The Germany-based logistics provider will open a new head office in Pasay, consolidating its air and ocean freight, warehousing, and shared service operations | The facility spans nearly 1,000 sqm and is located near major transport routes and business districts.
Accion Ventures closes US$61.6M fund to back inclusive fintech startups across emerging markets
The fund secured backing from Dutch bank FMO, Proparco, the Ford Foundation, MetLife Asset Management, Mastercard, and ImpactAssets | Accion targets startups that leverage next-gen technologies—including embedded finance, alternative data, and Generative AI—to create accessible financial solutions.
Tevo secures seed funding, strikes partnership with Vietnam’s MobiFone
The Tevo-MobiFone collaboration aims to jointly introduce mobile applications to global markets, with the short drama application, Dramini, being their inaugural joint venture.
Siam Validus taps NCB to accelerate SME credit access in Thailand
Becoming an NCB member will enable Siam Validus to access credit bureau reports in real-time with SME consent, drastically reducing current turnaround times from two weeks to almost instantly | Crucially, the platform will also be able to report SME exposures and payment records back into the national system.
REPORTS,FEATURES & INTERVIEWS
As Vietnam’s e-commerce market surpasses US$25B, shoppers are no longer satisfied with low prices alone
A fresh analysis by consumer research firm Milieu Insight finds that Vietnamese shoppers are increasingly driven by product variety (52 per cent) and emerging features such as livestream shopping (50 per cent) and AI-based recommendations (32 per cent).
From Bain to Bluente: Daphne Tay’s mission to fix the “last mile” of translation
Bluente is an AI-powered translation platform designed to solve that last-mile pain point | Its one-click engine translates to and from more than 120 languages while preserving exact formatting (text, images, numbers, tables, and units) across contracts, PDFs, and PowerPoints.
INTERNATIONAL
Global EV sales rise 15 per cent in August: report
This marks the slowest growth rate since January, with the slowdown mainly due to tougher comparisons from last year | Sales in China, which accounts for over half of global EV sales, increased 6 per cent in August after averaging 36 per cent monthly growth in the first half of the year.
OpenAI, Microsoft agree on restructure with US$100B nonprofit stake
OpenAI, which began as a nonprofit, plans to form a public benefit corporation controlled by the existing nonprofit, according to chairman Bret Taylor | The nonprofit is set to hold at least a US$100B stake in the new entity, a figure that could rise, according to a person familiar with the matter.
S Korea targets mass production of humanoid robots by 2029
A new alliance has been formed that brings together major firms including Hyundai, LG, Samsung, and Posco Group to promote AI adoption in manufacturing | The alliance will oversee ten areas, including AI factories, AI manufacturing services, self-driving cars, humanoid robots, autonomous ships, AI home appliances, AI defense products, AI-powered facilities for the biopharmaceutical industry, and AI chips.
Indian online gaming firm Zupee lays off 170 employees
The online gaming company is restructuring operations after the enactment of the Promotion and Regulation of Online Gaming Act, 2025 | Zupee is among several firms that have shut down real-money gaming services due to the new regulation.
Alibaba launches Qwen3-Next AI model, ten times cheaper to train
The company also said the model’s performance matches its larger flagship Qwen3-235B-A22B model and is optimised for use on consumer-grade hardware | Alibaba has made the model’s code available on platforms including GitHub and Hugging Face, allowing third-party developers to use, modify, and distribute it.
Ant Group debuts R1 humanoid robot
The robot was demonstrated cooking shrimp at Berlin’s IFA 2025 event, and later appeared at the Inclusion Conference in Shanghai | The company said potential uses for R1 include kitchen assistance, healthcare support, and tour guiding.
SEMICONDUCTOR
South Korea unveils US$108B fund for AI, robotics, chips
The fund, called the Public Growth Fund, increases the government’s earlier proposal of US$72B | It aims to support sectors including semiconductors, secondary batteries, biotechnology, energy, hydrogen, defense, vaccines, and robotics over the next five years.
OpenAI, Nvidia to invest billions in UK data centres
The companies are reportedly working with London-based data centre operator Nscale Global Holdings, with OpenAI preparing to spend billions of dollars as part of the plan | That site is designed to host up to 45,000 Nvidia GB200 super chips for AI workloads, though no customers were named | Nscale’s Loughton facility can host up to 45,000 Nvidia GB200 super chips for AI workloads, though no customers were named.
Alibaba, Baidu start using own chips to train AI models: sources
Alibaba has deployed its in-house chips for smaller AI models since early 2025, while Baidu is testing its Kunlun P800 chip for training new versions of its Ernie AI model | The shift comes as US export controls limit Chinese access to advanced AI chips, prompting local firms to increase development of domestic alternatives.
Nvidia to launch new AI chip for video, software creation
Rubin CPX will be available as cards for integration into existing servers or as standalone units for data centres | The company said the chip is intended to improve efficiency in tasks like video generation and software creation by separating the process of understanding input from generating responses.
AI
Singaporeans embrace AI convenience but still demand the human touch: Sinch
While 45 per cent of Singaporean respondents said they would use AI-powered customer support if backed by credible brand information, only four per cent would choose AI or chatbots as their first choice for resolving issues—underscoring ongoing concerns around privacy and accuracy.
Singaporeans are wary of trusting AI with financial or mental health advice: Report
A fieldwork, conducted in June with 1,000 respondents aged 16 and above, underscores how quickly AI has permeated Singaporean lifestyles | Younger people, particularly those aged 16 to 24, are leading the charge: 40 per cent report regular use, and half of that group say they employ AI for creative tasks such as writing or image generation.
From smart rings to health coaching: AI and the new preventive healthcare paradigm
Modern wearables keep a constant finger on the pulse of our well-being. Unlike an annual check-up or occasional lab test, a smart ring or smartwatch can monitor your body 24/7 and alert you to subtler changes.
AI, authenticity and the future of founder storytelling
The most successful founders are those who know how to strike the right balance between delivering efficient content while ensuring it is authentic, credible and most importantly relatable to your audience | At the end of the day you need to remember who is seeing your content in the first place.
Singapore’s AI revolution and how SMEs can win in a high-risk landscape
The prevailing cause of AI failure is not technology but execution | Many companies treat AI as plug-and-play magic, expecting flawless results from initial pilots or demos | However, real business environments are complex: inconsistent data, shifting metrics, and operational exceptions challenge AI models.
Navigate in a cookie-less world, leverage AI and think community-first
Product-led communities are a business already; they’re created as organisations with a purpose and culture | These communities also happen to be one of the most effective forms of marketing and help businesses achieve their goals | Therefore, product-led community managers approach community building with strategies to build this synergy.
From bits to atoms: How AI is shaping Southeast Asia’s food future
AI can analyse millions of data points across reviews, social media posts, and even call centre transcripts, in multiple languages and dialects, with cultural nuance intact | Instead of just asking what consumers want, AI makes it easier to uncover the why behind their choices.
THOUGHT LEADERSHIP
From pilot to scale: Why traditional VC metrics don’t work for climate deep tech
Raising money for deep tech isn’t about selling upside; it’s about de-risking, layer by layer, milestone by milestone | Successful founders understand they must systematically peel the “risk onion” for investors: from technical feasibility to product functionality, market readiness to team execution.
How does audience intelligence help startups make informed decisions?
By dedicating time and resources to understanding their target market, validating business ideas, identifying and analysing competition, and spotting emerging trends, startups can make strategic decisions that foster growth and profitability.
Why community building has replaced lean startup approach to lurk investors?
Over the past few years, changing dynamics of audience engagement and go-to-market strategy have led to incredible results for product-led businesses that engage actively in community building | Audience and community are two different things, many organisations are realising the difference post-pandemic.
What makes a great customer experience?
A lot of customers now consider companies’ level of environmental sustainability and morals in their purchasing decisions | An Aflac research supports this by showing almost eight out of 10 of consumers believe companies that stay true to their ethics/values outperform others in their field.
The Fed, tariffs, and digital assets: What investors are watching
The current market environment demonstrates a remarkable capacity for adaptation in the face of adversity | Equities reaching records despite downward data revisions and tariff escalations point to a collective bet on central bank support and economic resilience.
Why startups need mobile apps to thrive in today’s competitive market
As many people have traded in their home computers and laptops for smartphones and tablets, websites have taken a backseat to mobile applications in recent years | Therefore, for a startup in today’s society, it makes sense to harness that energy on building a good app for their business.
SEA startups are bleeding talent: Here’s how AI can stem the flow
AI won’t replace your employees ,but bad leadership might | The startups that survive this era won’t be those that chase the latest tools, but those that retain, retrain, and re-skill their people — building companies where AI and humans grow stronger together.
The fintech ‘Wild West’ in SEA is over and maybe that’s a good thing
Fintech app penetration has seen a multifold increase over the last five years or so, led by the Philippines and Indonesia | Digital payments, a cornerstone of the region’s fintech success, continue to surge. These aren’t just random highlights | They represent a fundamental rewiring of how individuals and businesses in the region interact with money.
The post Ecosystem Roundup: Vietnam’s e-commerce hits US$25B as shoppers demand more | SEA startup capital sinks 21% | Korea launches US$108B fund for AI, chips appeared first on e27.