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Wall Street’s reckoning: How Trump’s words sparked a global sell-off

The broad sell-off we’re witnessing today, March 11, 2025, is no small blip—it’s a visceral reaction to mounting recessionary fears that have investors on edge. The numbers tell a stark story: the S&P 500 has shed 2.7 per cent in a single session, while the Nasdaq has plummeted 4 per cent, marking its steepest drop since September 2022.

These declines have dragged the S&P 500 8.7 per cent below its all-time high set on February 19, with the Nasdaq a staggering 14 per cent off its recent peak. What’s fuelling this fire? A weekend interview with US President Donald Trump, where he candidly refused to rule out a recession and framed the current moment as a “period of transition.” Those words have hit the markets like a sledgehammer, amplifying uncertainty at a time when clarity is desperately needed.

Let’s unpack this. Trump’s comments come against a backdrop of escalating tariff war tensions and a flurry of government firings, both of which are stoking fears that the US—the world’s economic powerhouse—could be teetering on the brink of a downturn. Investors, ever sensitive to shifts in sentiment, have responded by fleeing risk assets en masse.

The bond market reflects this flight to safety: the 10-year US Treasury yield dropped 8.8 basis points to 4.213 per cent, while the 2-year yield fell even more sharply, declining 11.6 basis points to 3.883 per cent. Falling yields signal that investors are piling into Treasuries, betting on a slowing economy where safer assets reign supreme.

Meanwhile, the VIX index—the so-called “fear gauge”—surged 19.2 per cent to 27.86, its highest level since the Federal Reserve’s rate cut in December. That spike underscores the palpable anxiety coursing through Wall Street.

Also Read: Global markets in flux: Trump’s tariff pause and bitcoin reserve shake sentiment

The ripple effects aren’t confined to the US Across the Atlantic, Europe’s STOXX 600 slipped 1.3 per cent, and Germany’s DAX fell 1.7 per cent, mirroring the dour mood. In Asia, the picture is equally grim: Hong Kong’s Hang Seng Index tumbled 1.8 per cent, while China’s Shanghai Composite edged down a more modest 0.2 per cent.

Asian markets, which often take their cues from overnight US performance, opened lower today, tracking Wall Street’s rout. This synchronised sell-off speaks to a broader retreat in global risk sentiment, a collective exhale as investors brace for what might come next.

Commodities and currencies are feeling the heat too. Brent crude oil slid 1.5 per cent to US$69.28 per barrel, weighed down by a planned supply increase from OPEC+ in April and softening US economic activity. Gold, typically a haven in times of turmoil, bucked the risk-off trend and dipped 0.7 per cent, perhaps reflecting profit-taking after recent gains.

The US Dollar Index, a measure of the greenback’s strength against a basket of currencies, nudged down 0.2 per cent, suggesting that even the dollar’s safe-haven status isn’t immune to the broader uncertainty.

Then there’s the cryptocurrency market, which has taken a beating amid this storm. Bitcoin, the bellwether of digital assets, fell more than three per cent on Tuesday morning in Asia, dipping to its lowest level since November. Ether, the second-ranked token, saw an even sharper decline, dropping as much as six per cent to US$1,756—an intraday low not seen since October 2023—before paring some losses.

These moves came hot on the heels of a tech-led sell-off in US equities, with the Nasdaq 100 Index plunging 3.8 per cent in its worst day since October 2022. Crypto, often seen as a barometer of risk appetite, is buckling under the same pressures battering stocks—namely, fears that Trump’s tariff policies and chaotic governance could kneecap economic growth.

What’s driving this pervasive unease? Data offers some clues. The New York Fed’s latest survey of consumer expectations, released for February, paints a worrisome picture. One-year inflation expectations ticked up to 3.13 per cent, above forecasts, signalling that Americans anticipate stickier prices ahead.

More troubling, the survey revealed growing public concern about credit conditions and the job market, alongside expectations of steeper price hikes for essentials like gas, rent, and food. This erosion of consumer confidence is a red flag—households are the backbone of US economic activity, and their pessimism could presage a self-fulfilling slowdown.

Across the globe, the data is a mixed bag. In the Eurozone, the Sentix investor confidence survey for March climbed to -2.9, a sign of cautious optimism among investors. Germany, the region’s economic engine, posted a split result: industrial production rose, but exports declined, hinting at uneven recovery.

Also Read: Breaking down geography-based salary for your global teams

In Japan, the February Eco Watchers survey—which gauges sentiment among small and medium enterprises—came in weaker than expected, suggesting that grassroots confidence is faltering. These disparate signals underscore the uneven terrain global economies are navigating as they grapple with US-centric risks.

Trump’s rhetoric isn’t helping. His warning of a “little disturbance” from trade wars with Canada, Mexico, and China has Wall Street buzzing with concern. Strategists and economists are revising their outlooks, with many now assigning higher odds to a US economic downturn.

Posts on X reflect this jittery sentiment: one user noted the Nasdaq’s US$520 billion market cap wipeout in a single day, likening it to twice the value of top altcoins, while another pointed to Trump’s unpredictable decision-making as a deterrent to both domestic and foreign investors.

A Reuters dispatch highlighted pushback from Trump’s economic adviser Kevin Hassett, who dismissed recession talk tied to tariff uncertainty, but the damage seems done—stocks keep sliding, and consumer pessimism is deepening.

From my vantage point, this feels like a pivotal moment. The markets are signaling something more than a routine correction; they’re grappling with a confluence of risks that could tip the scales. Trump’s tariff threats, if enacted, could disrupt global supply chains and inflate costs, hitting US consumers and businesses alike. His government firings add another layer of instability, undermining confidence in policy continuity.

Couple that with a public increasingly anxious about jobs and credit, and you’ve got a recipe for stagnation—or worse. The bond rally and VIX spike suggest investors are battening down the hatches, preparing for a storm that may or may not materialise.

Yet, there’s a flip side. Transitions, as Trump calls them, can be messy but necessary. If his administration navigates this period deftly—say, by tempering tariff rhetoric with targeted stimulus or stabilising governance—the US might emerge stronger.

The New York Fed’s inflation uptick could even prod the Fed to hold rates steady, providing a buffer against a hard landing. Europe’s improving investor confidence and Germany’s industrial resilience offer glimmers of hope that the global economy isn’t entirely hostage to US whims.

Still, the data and market moves I’ve pored over lean bearish. The S&P and Nasdaq’s sharp drops, the VIX’s leap, and crypto’s stumble all point to a risk-off mindset that’s hard to shake. Asia’s early trading losses and Brent crude’s slide reinforce the narrative of softening demand.

For now, I’d wager we’re in for more volatility—Wall Street’s jitters won’t subside until Trump’s next move becomes clearer. I’ll keep digging into the numbers and sentiment, but one thing’s certain: the world’s eyes are on Washington, and the stakes couldn’t be higher.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on InstagramFacebookX, and LinkedIn to stay connected.

Image credit: DALL-E

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Indeed: Singapore’s hiring landscape needs a shift to a skills-first approach

Indeed’s latest Smarter Hiring Report highlights a pressing issue in Singapore’s recruitment landscape: the traditional reliance on resumes and qualifications may no longer be the most effective way to assess candidates. The report advocates for a shift towards skills-first hiring, which prioritises a candidate’s potential and ability to perform rather than past experience or academic credentials.

Singapore’s job market presents challenges for both job seekers and employers. More than half of job seekers report difficulties in securing roles, while businesses struggle to find candidates with the required skills.

The issue is not necessarily a lack of talent but rather an inefficient hiring system that leans too heavily on outdated selection criteria such as degrees and past roles.

Employers in Singapore have historically prioritised qualifications, with some even increasing their degree requirements. However, the report reveals that 73 per cent of job seekers and 70 per cent of employers value on-the-job experience over formal education.

This suggests a growing recognition that practical skills and hands-on experience contribute more to job performance than academic credentials alone.

Rethinking the role of resumes

Resumes have been a staple of recruitment for centuries, but their effectiveness is now being questioned. While they remain useful in providing a snapshot of a candidate’s background, they primarily focus on past achievements rather than future potential.

The report asks whether companies are hiring “people or paper,” highlighting the risk of missing out on qualified candidates who may lack traditional credentials but possess the right skills and mindset.

Also Read: Why inclusive hiring matters for a startup ecosystem

An overreliance on resumes and qualifications creates a “broken system” where job seekers struggle to meet unrealistic role requirements, and employers fail to find suitable talent. By shifting the focus to skills, organisations can bridge this gap and build a more efficient hiring process.

The report strongly advocates for hiring based on human potential rather than just credentials. This means looking beyond hard skills and placing greater emphasis on soft skills such as adaptability, resilience, and a motivation to learn. These qualities are essential in today’s fast-changing work environment, where employees must continuously adapt to new challenges and technologies.

Indeed’s findings show that 70 per cent of employers already value soft skills more than hard skills in a skills-first hiring approach. This underscores the importance of identifying candidates with transferable skills who can grow and evolve within the company.

A skills-first approach allows employers to tap into a wider talent pool by considering candidates who may not have conventional qualifications but possess the necessary abilities, which are often excluded by traditional hiring practices. By focusing on skills, companies can unlock hidden talent and improve workforce diversity.

Additionally, this approach makes the hiring process more equitable by reducing barriers for job seekers.

Singaporean job seekers increasingly prioritise growth and development opportunities when considering roles. According to the report, 79 per cent of job seekers view learning opportunities as a key factor in their job search. Some are even willing to accept lower pay if the role offers better prospects for skills development.

A skills-first approach aligns naturally with these expectations. By assessing candidates based on their growth potential, companies can attract talent eager to develop and contribute meaningfully to the organisation’s long-term success.

Also Read: Does AI remove hiring bias — or make it worse?

Leveraging tech for smarter hiring

Tech, particularly artificial intelligence (AI), presents an opportunity to enhance skills-first hiring. AI-powered platforms can match candidates to roles based on their actual capabilities rather than relying solely on resume keywords.

Indeed, for example, uses AI to personalise job recommendations for seekers and provide insights for employers, improving hiring efficiency.

Employers can also use AI-driven assessments to evaluate a candidate’s suitability for a role based on their skills and behavioural traits. These assessments can measure problem-solving abilities, adaptability, and communication skills, providing a more comprehensive picture of a candidate’s potential beyond what a resume can convey.

For companies looking to adopt a skills-first approach, the report suggests several key strategies:

Redefining job requirements
Employers should focus on identifying essential skills rather than rigid degree or experience requirements. This ensures job descriptions reflect the actual competencies needed for success.

Prioritising soft skills in evaluations
Hiring managers should explicitly assess soft skills such as adaptability, problem-solving, and communication, which are crucial for long-term success.

Using behavioural-based interviews
Structured interview questions can help gauge a candidate’s soft skills by asking them to describe past situations where they demonstrated resilience, collaboration, or problem-solving abilities.

Investing in ongoing development
Companies should provide opportunities for continuous learning, ensuring employees can build on their skills and stay relevant in a rapidly evolving job market.

Image Credit: Jason Goodman on Unsplash

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Scaling smart: Cloudflare’s take on AI, cybersecurity, and cloud adoption

AI Article Series - Cloudflare with image of Kenneth Lai

Cloud technology has changed how businesses operate, providing flexible, cost-effective solutions that eliminate the need for expensive infrastructure. For small and medium-sized enterprises (SMEs), cloud adoption is key to scaling efficiently, improving security, and staying competitive in a digital-first world.

At the same time, Artificial Intelligence (AI) is transforming business operations by automating workflows, strengthening cybersecurity, and delivering real-time insights. Together, AI and cloud technology are helping SMEs streamline operations, protect data, and compete at a global level.

In this installment of e27’s AI Leader Content Series, Kenneth Lai, Vice President, ASEAN at Cloudflare, discusses how these technologies are shaping SME growth and ensuring long-term business resilience.

Why SMEs need the cloud to scale

Traditional IT systems are expensive, difficult to maintain, and struggle to keep up with modern business needs. Cloud technology solves these challenges by offering a scalable, cost-efficient alternative that allows businesses to manage data, run applications, and support remote teams—all without the burden of maintaining physical servers.

Cloud adoption reduces costs, improves performance, and enables real-time collaboration, making it easier for SMEs to scale their operations. Businesses that integrate AI-powered cloud solutions can automate tasks, analyse data instantly, and optimise decision-making without relying on costly IT infrastructure.

Security risks are growing—AI can help

The shift to cloud computing has made businesses more connected, but it has also increased cybersecurity threats. As SMEs move towards multi-cloud environments and rely on Software-as-a-Service (SaaS) applications, cyber risks become more complex.

According to Cloudflare’s Asia Pacific Cybersecurity Readiness Survey 2024, 88 per cent of SMBs feel more vulnerable to cyberattacks due to the increasing complexity of their digital operations. Without strong security measures, businesses risk exposing sensitive data and suffering financial losses.

Also Read: A new dawn in the post-2G era: How cloud technology can propel the telco industry to new heights

AI-driven cybersecurity is changing the game by detecting threats in real time, blocking suspicious activity, and automating security responses. Zero Trust security models, which require strict verification before granting access, have become essential for businesses operating in the cloud.

Businesses that fail to prioritise security face operational disruptions, reputational damage, and financial losses. Investing in AI-powered security solutions ensures SMEs can scale with confidence, knowing their systems and customer data are protected.

How SMEs can build a smarter cloud strategy

Moving to the cloud is more than just shifting data online. To maximise the benefits, businesses need a clear strategy that balances security, scalability, and AI-driven automation.

A well-structured cloud approach ensures SMEs can secure their digital assets, improve efficiency, and prepare for future AI advancements. Instead of relying on multiple disconnected systems, businesses should integrate security, networking, and performance monitoring into a single framework. This reduces complexity and strengthens overall operations.

By embedding AI into their cloud strategy, SMEs can automate compliance monitoring, enhance real-time threat detection, and optimise cloud performance. A proactive approach allows businesses to harness AI while ensuring a secure, scalable infrastructure.

Cloudflare’s role in strengthening SME cloud security

For businesses transitioning to the cloud, security and performance must go hand in hand. Cloudflare’s Connectivity Cloud offers an integrated approach that secures networks, improves application performance, and simplifies multi-cloud management.

Instead of using multiple vendors for cybersecurity, networking, and performance, businesses can consolidate these functions into a single platform. Cloudflare’s cloud-based Zero Trust security solutions and network-as-a-service technology help SMEs protect data, reduce cyber risks, and optimise cloud performance without the need for large IT teams.

Also Read: Is the future of AI decentralised? Cloud computing holds the key

Cloudflare One, a cloud-based network-as-a-service solution, enables SMEs to operate in a multi-cloud or hybrid-cloud environment with zero trust security and optimised connectivity. This ensures data is secure while delivering faster application performance, essential for business continuity and long-term growth.

The future of cloud and AI for SMEs

Cloud computing and AI will continue to evolve, offering even greater efficiency, security, and automation. Low-code AI solutions will enable SMEs to integrate AI-powered tools more easily, reducing reliance on specialised expertise.

AI will also play a larger role in fraud detection, predictive analytics, and personalised customer experiences, helping businesses make smarter decisions and deliver better services. SMEs that invest in scalable, AI-ready cloud infrastructure today will have a major competitive advantage in the future.

Cloudflare remains at the forefront of cloud security and performance innovation, ensuring businesses can adapt to changing technology, secure their operations, and thrive in a digital-first economy.

Cloudflare is a global leader in cloud security and performance solutions, helping businesses protect their digital infrastructure, optimise network connectivity, and scale securely. By simplifying cloud adoption and cybersecurity, Cloudflare empowers SMEs to build resilient, future-ready operations.

This article is part of e27’s special series on Artificial Intelligence for Startups and SMEs, where we explore the transformative power of AI in helping startups and small and mid-sized enterprises navigate today’s competitive landscape. Stay tuned for more insights from industry leaders in upcoming editions.

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‘Women-led firms are 15% more likely to outperform their male-led counterparts’: Helen Wong of AC Ventures

Helen Wong, Managing Partner, AC Ventures

In celebration of International Women’s Day this March, Helen Wong, Managing Partner at AC Ventures (ACV), shares her insights on investing in women-led businesses and ACV’s role in creating a more inclusive entrepreneurial ecosystem.

Why is investing in women-led businesses a smart move?

In dynamic markets such as Indonesia, women entrepreneurs are crucial economic drivers. Investing in them is not just about equity but also about boosting impact and returns. Studies indicate that narrowing the gender gap in business leadership could increase global annual GDP by up to 26 per cent.

Furthermore, women-led companies are 15 per cent more likely to outperform their male-led counterparts, potentially adding US$5.9 trillion to market capitalisation.

Also Read: Indonesia needs more female investors willing to back female founders: Helen Wong of AC Ventures

AC Ventures’s 2024 Impact Report, in collaboration with Deloitte Indonesia, highlights that ACV’s portfolio has sustained over 30,000 jobs, with women leading 40 per cent of them.

What challenges do women entrepreneurs face in securing VC funding?

There is a well-documented funding gap for women entrepreneurs. A report by Boston Consulting Group (BCG), Stellar Women, and AC Ventures, reveals a US$1.7 trillion funding shortfall. Structural barriers, such as limited access to networks, unconscious bias in investment decisions, and a lack of tailored financial support, continue to impede women.

Women entrepreneurs often struggle to align their pitches with investor expectations, which are still largely shaped by male-dominated perspectives.

What steps can be taken to address these challenges?

To bridge this gap, investors should proactively support female entrepreneurs, while ecosystems must offer stronger mentorship, networking, and financial literacy programmes. Integrating a gender-lens investing approach can ensure that women-led businesses receive the necessary resources to thrive.

Could you share examples of female-led startups in ACV’s portfolio and their impact?

AC Ventures supports several impactful women-led businesses across various sectors.

Examples include:

  • Acacia (founded by Annu Talreja) uses AI to decarbonise real estate.
  • Astro (founded by Marcella Moniaga, Sherlyn Gautama, and Jessica Stephanie Jap) is an on-demand platform for groceries and essentials in Indonesia.
  • Rose All Day (founded by Cindy Nyoto Gunawan and Tiffany Danielle) is a top Indonesian beauty brand promoting clean beauty, inclusivity, and sustainability.
  • Xendit (co-founded by Tessa Wijaya) is transforming digital payments in Southeast Asia.
  • Supermom (co-founded by Joan Ong, Lynn Yeoh, and Rebecca Koh) is reshaping how brands engage with parents across Southeast Asia.

Through initiatives like gender-lens investing and the Invest2Equal (I2E) programme, AC Ventures aims to support more women-led businesses in scaling.

How does AC Ventures champion gender diversity?

AC Ventures integrates gender diversity into its investment strategy and ecosystem initiatives. Half of the senior leadership team are women, ensuring diverse perspectives in decision-making.

We actively support women entrepreneurs through mentorship, ecosystem-building, and strategic partnerships. Collaborations with BCG and Stellar Women have driven research on closing the funding gap for women founders.

Also Read: The great breakup: Why women are leaving tech leadership & what we can do

AC Ventures also shared strategies to increase women’s participation in private capital at the Global Private Capital Association (GPCA) Investor Training.

ACV is engaged in IFC’s We Fund Climate peer learning platform, supporting women-led climate start-ups.

What is your vision for the future of women in entrepreneurship and leadership?

The vision is to create an environment where women entrepreneurs have equal access to funding, mentorship, and opportunities, empowering them to scale their businesses and drive long-term impact. It is crucial to see more women in leadership positions across various sectors.

Closing the funding gap for women-led enterprises is a critical step, and fostering collaboration among investors, corporations, and policymakers is essential to making gender inclusivity a reality.

How has your journey shaped your perspective on gender diversity in the industry?

Having worked in venture capital across Asia, it’s clear how gender diversity impacts decision-making, deal flow, and economic growth. Diversity drives better business outcomes, yet women entrepreneurs still face barriers to accessing funding and networks.

AC Ventures integrates gender diversity into its investment strategy to ensure female founders have the necessary capital, mentorship, and opportunities.

What advice would you give to aspiring women entrepreneurs and investors?

Build a strong network of mentors, peers, and advisors. Seek investors who understand the industry and value diversity. Stay persistent, as success requires resilience and the ability to navigate challenges with confidence.

How can we encourage more women to enter venture capital and leadership roles?

Creating pathways for women in VC and leadership starts with access to education, networks, and opportunities. Firms must be intentional about hiring and promoting women into decision-making roles. Mentorship, industry forums, and partnerships help build a strong pipeline of female investors and leaders. By fostering an inclusive ecosystem, we can empower the next generation of women to shape the future of business and investment.

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Driving change: How women are redefining ride-hailing

For decades, the ride-hailing industry has been male-dominated, with women historically underrepresented as drivers. However, greater workplace flexibility, enhanced safety measures, and evolving passenger expectations are accelerating a shift in the mobility landscape. More women are stepping into the driver’s seat, reshaping industry norms and expanding the definition of financial independence in Malaysia.

According to inDrive’s statistics, women drivers accounted for 21 per cent of total rides in Malaysia in the first quarter of 2024, a figure that continues to grow. More significantly, female drivers experienced a 53 per cent increase in earnings compared to the previous year, underscoring ride-hailing’s viability as an income-generating opportunity. These shifts not only reflect expanding opportunities for women but also signal a broader transformation in workforce inclusivity and mobility trends.

Economic empowerment through ride-hailing

For many women, ride-hailing serves as more than just a job—it’s a pathway to economic empowerment. The ability to set flexible schedules allows drivers to balance career aspirations with caregiving responsibilities, making it an appealing option for single mothers, full-time caregivers, and women managing multiple commitments.

Beyond flexibility, ride-hailing has demonstrated strong earning potential, with some female drivers reporting daily incomes between RM300–RM500. While factors like fuel costs and platform commission structures influence take-home pay, the industry’s growing focus on fair wages and long-term financial sustainability will be crucial in ensuring continued participation from women. Platforms that prioritise driver incentives, equitable earnings, and financial planning tools will be better positioned to support female drivers in the evolving gig economy.

Also Read: Bridging the gender gap in GenAI learning: Strategies to get more women involved

How female drivers are enhancing passenger trust

The rise of female drivers reflects a growing demand for safer, gender-conscious mobility options. Many female passengers feel more at ease with women drivers, particularly for solo or late-night rides, reinforcing trust and confidence in ride-hailing services.

Platforms that prioritise female driver recruitment, real-time tracking, and safety features like emergency response buttons can create a more secure environment for both drivers and passengers. By fostering inclusive policies and support networks, the industry can strengthen passenger trust while encouraging more women to enter and thrive in the ride-hailing sector.

Beyond the driver’s seat: Strengthening gender representation in mobility

Women’s participation in ride-hailing must extend beyond driving to include meaningful representation in policy-making and leadership. Companies that actively elevate women in decision-making roles can drive policies that improve safety, economic equity, and working conditions, ensuring female drivers not only enter the industry but thrive in it.

Sustainable gender inclusivity requires long-term investments, from mentorship programs and financial planning resources to safer work environments and career progression opportunities. As Malaysia’s ride-hailing sector evolves, industry players must take decisive action, establishing inclusive policies, strengthening protections, and fostering leadership pathways for women. By embedding these commitments into the core of mobility services, the sector can create lasting change, shaping a more equitable and forward-thinking future.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on InstagramFacebookX, and LinkedIn to stay connected.

Image courtesy of the author.

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Beauty’s next big bang: Why beauty tech collaboration holds the key to a US$590B future

The beauty industry is experiencing a seismic shift, not just in size but in substance. Projected to reach a staggering US$590 billion globally by 2028, with an annual growth rate of six per cent (McKinsey), the beauty market’s growth, particularly within the dynamic region of South Asia Pacific, Middle East, and North Africa (SAPMENA), signals a profound transformation.

This isn’t simply about market expansion; it’s about a fundamental change in consumer expectations driven by a digitally native generation demanding personalised, sustainable, and technologically advanced beauty experiences. This presents a unique opportunity for startups in the Asia with disruptive innovation to drive the next big bang for the future of beauty.

The convergence of beauty and technology has created a compelling investment opportunity. Why? There is immense growth potential in pushing beauty boundaries, with innovations in this industry also serving as a springboard to other consumer sectors.

Nowhere is this more evident than in the rise of hyper-personalisation. No longer a niche trend, it’s becoming the new norm, reshaping every facet of the consumer experience. Consider the power of social commerce, where product discovery and purchase seamlessly integrate within platforms like TikTok and Instagram, driven by influencer recommendations and peer reviews.

Imagine effortlessly trying on makeup and hair colour virtually, eliminating the guesswork with AR technology. Picture personalised skincare routines optimised by AI, analysing your unique skin profile and health factors.

This vision is now a reality thanks to strategic partnerships.  Take L’Oréal’s collaboration and subsequent acquisition of ModiFace for example. ModiFace’s AR-powered virtual try-on technology lets consumers explore countless makeup looks in minutes. Similarly, L’Oréal ’s collaboration with Korean startup NanoEnTek led to Cell BioPrint, an innovative beauty tech that provides a personalised skin assessment in minutes, analysing biological age, aging signs, and responsiveness to ingredients.

As personalised, tech-driven experiences become standard, consumers are quick to abandon brands that fall short of expectations. In fact, 74 per cent would abandon a beauty purchase due to a subpar shopping experience.

The number of connected consumers is also projected to rise substantially, from 5.3 billion in 2023 to 7.5 billion in 2030, representing a significant opportunity for startups to capitalise on evolving digital needs and habits through beauty tech innovation.

Many people look to Silicon Valley for disruptive innovation, but there is a vibrant and rapidly expanding startup ecosystem in SAPMENA with over 40,000 startups. Hubs like Singapore and Southeast is perfectly positioned to unlock this golden opportunity. In Southeast Asia the startup ecosystem continues to be attractive globally, with the sector raising US$4.56 billion in equity funding in 2024.  SAPMENA is where the future of beauty can be written, and startups here hold the pen.

Also Read: How technology can influence the beauty and cosmetics industry

Collaborations fuelling innovation to shape the future of beauty

The SAPMENA beauty market offers immense potential, but scaling across its diverse landscape presents a formidable challenge for startups. Even with a viable concept or product-market fit, the most promising startups may still struggle to successfully navigate the commercial routes.

Deloitte estimates that over 80 per cent of startups fail to transition from emergent to mainstream products or services. Cultural nuances, regulatory complexities, and infrastructural scale are just a handful of examples that hinder broader market penetration, highlighting the crucial role of strategic partnerships.

Partnering with established industry leaders can help startups overcome these barriers, while creating a powerful value exchangeOn one hand, industry leaders have the footprint that provides market access, industry expertise, and resources, and on the other, startups offer disruptive thinking, agility, cutting-edge technologies, and emerging niche expertise. This collaboration unlocks mutual growth and can fuel the beauty tech revolution.

This presents significant opportunities and there are multiple avenues for startups in Asia to tap into beauty tech innovation partnerships. Incubators, accelerators, and corporate venture investments are some ways to access the ecosystem. L’Oréal’s Big Bang Beauty Tech Innovation Program is a prime example of this collaborative approach.

Last year, our inaugural SAPMENA edition saw over 1,000 startups from across South Asia Pacific, the Middle East, and North Africa compete for the chance to secure pilot collaborations, mentorship from senior leadership, and the opportunity to unlock L’Oréal’s extensive network and resources, including exposure to our 37 international brands.

The beauty industry is in a constant state of evolution. Consumer preferences are shifting, technology is advancing at an unprecedented pace, and sustainability concerns are coming to the forefront. Startups, with their agility, innovative spirit, and eye on emerging trends, are uniquely positioned to navigate this dynamic landscape and shape the future of beauty.

If you’re a startup ready to disrupt a US$590 billion industry and make your mark, then join the next wave of innovators. More details here.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join us on InstagramFacebookX, and LinkedIn to stay connected.

Image courtesy: DALL-E

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Finory raises funding to enhance AI-powered lending and personal finance solutions

Finory co-founder Kee Hui Jiang

Finory, a Malaysian startup providing AI-powered solutions for personal finance and lending assessment, has received investment from 1337 Ventures to broaden its fintech solutions suite.

The transaction details remain undisclosed.

Finory was initially designed to help users organise their financial lives by consolidating credit card and bank statements into a single, unified view. The company currently provides AI-powered solutions like statement parsing, transaction categorisation, and transaction enrichment APIs.

The app allows users to consolidate credit card and bank statements, providing a unified view to help them manage spending, track multiple accounts, and maximise cashback opportunities.

Also Read: How Finory aims to improve financial literacy — one credit card at a time

“Managing multiple accounts and credit cards can be overwhelming for many Malaysians, which is why we created Finory. While our app simplifies personal finance, we saw an opportunity to extend the same technology to empower banks and fintechs. By providing enriched financial data and insights, we are now helping financial institutions streamline lending assessments and better serve their customers,” said co-founder Kee Hui Jiang.

Bikesh Lakhmichand, CEO and founding partner of 1337 Ventures, praised Finory’s ability to innovate and scale, evolving from a personal finance solution to a platform that empowers financial institutions with deeper insights and smarter tools. This expansion into fintech and banking services marks a significant milestone for Finory.

Established in 2012, 1337 Ventures invests in pre-seed and seed-stage startups in Malaysia. The firm has accelerated over 4,000 startups through Leet Academy, using Design Thinking Methodology and Design Sprints.

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Key insights for tech startups: 6 essential tips to thrive in the industry

In the fast-paced world of technology and startups, successful entrepreneurship demands a unique blend of tenacity, expertise, and strategic thinking. As founders and entrepreneurs, it is imperative to equip ourselves with proven knowledge and actionable insights that set us apart in this dynamic landscape.

This article delves into invaluable strategies and expert advice to help you build a solid foundation, secure funding, execute effective marketing campaigns, and scale your startup. Prepare to embark on a journey of entrepreneurial mastery in the ever-evolving tech sphere.

Begin with a strong market understanding

The bedrock of a thriving startup lies in identifying and validating market needs and problems. Rigorous market research and comprehensive analysis empower entrepreneurs to unearth lucrative opportunities that align with their vision and expertise.

Crafting a meticulous business plan is a strategic compass encompassing crucial elements such as goals, target market, competitive analysis, financial projections, and growth strategies. Just as an architect’s blueprint guides the construction of a masterpiece, a well-crafted business plan paves the way for a successful entrepreneurial journey.

Assemble a dream team

No entrepreneurial endeavour can reach its zenith without a cohesive and talented team. The process begins by handpicking passionate individuals who not only complement the founder’s strengths but also possess the specific expertise required for the venture.

The alchemy of talent, shared vision, and diversity in skills fuels collaboration, innovation, and a relentless pursuit of excellence. Cultivating a positive company culture establishes an environment where team members are motivated and inspired to contribute their best.

Have a clear fundraising strategy

In the nascent stages, bootstrapping becomes a viable strategy for entrepreneurs to maintain control and retain equity. Personal savings, loans, and support from family and friends act as the fuel to ignite their entrepreneurial journey.

Also Read: How business leaders can utilise generative AI in employee communications

However, for startups poised for significant growth, venturing into the realm of securing funding becomes essential. Crafting a compelling pitch deck supported by comprehensive market research and financial projections is pivotal in attracting venture capitalists.

Engaging with specialised investors who have a profound understanding of the industry and showcasing a unique value proposition, untapped market potential, and a scalable business model can elevate the chances of securing crucial capital.

In the quest for financial backing, entrepreneurs should also explore alternative funding sources. Angel investors, crowdfunding platforms, and government grants provide supplementary avenues for entrepreneurs to tap into. Each source possesses its own unique set of requirements and potential benefits. Adapting their approach to align with these funding sources not only expands the opportunities but also diversifies the financial backing, reducing reliance on a single channel.

Be clear about your brand message

In the ever-competitive tech sphere, successful marketing and branding strategies are paramount to stand out from the crowd. Precise and meticulous targeting takes centre stage as entrepreneurs define their ideal customers through the creation of comprehensive buyer personas and meticulous market segmentation. Understanding the needs, pain points, and aspirations of the target audience empowers entrepreneurs to tailor their products or service effectively, optimising their chances of success.

Crafting a compelling brand identity forms the cornerstone of a winning marketing strategy. A diligent investment of time and resources in developing a strong and memorable brand is a non-negotiable step. From a captivating logo to consistent branding across all touchpoints, an effective brand identity resonates deeply with the audience. Apple’s iconic branding, synonymous with simplicity and elegance, stands as a testament to the profound impact a well-crafted brand can have on consumer perception and loyalty.

Harnessing the power of digital marketing

In the digital age, entrepreneurs possess a treasure trove of marketing channels to amplify their reach. Through social media, content marketing, search engine optimisation (SEO), and targeted email campaigns, entrepreneurs can create engaging and relevant content that establishes a strong online presence. The versatility and potential of digital marketing lie in its ability to drive organic traffic, foster customer engagement, and cultivate brand awareness.

Also Read: Dear tech startups, it’s never too early for PR!

Scaling your startup

As entrepreneurs navigate the scaling phase, the ultimate key to success lies in prioritising customer satisfaction and success. By providing exceptional customer service, actively gathering feedback, and continuously iterating and improving their product or service based on customer needs, entrepreneurs forge strong bonds with their customer base. These satisfied customers become brand advocates, spreading positive word-of-mouth referrals and fueling organic growth.

Strategic partnerships are another vital component of scaling a startup. Collaborating with complementary businesses or strategic allies can unlock new markets, expand reach, and provide access to additional resources and expertise. Seek out partnerships that offer mutual benefits, enhancing both parties’ growth trajectories.

Innovation and adaptability are indispensable qualities for entrepreneurs in the tech sphere. The landscape is constantly evolving, and staying ahead of the curve requires a culture of innovation within the organisation. Encourage employees to think creatively, embrace calculated risks, and foster an environment that nurtures and rewards bold ideas.

Conclusion

Mastering entrepreneurship in the tech sphere is an exhilarating and challenging endeavour. By building a strong foundation rooted in market understanding, assembling a stellar team, and securing adequate funding, entrepreneurs can position themselves for success.

As startups scale, prioritising customer success and forging strategic partnerships become the cornerstones of sustainable growth. In the ever-evolving tech sphere, embracing innovation and adaptability ensures that entrepreneurs stay one step ahead.

As you embark on your entrepreneurial journey, remember that perseverance, resilience, and a growth mindset are key attributes of successful founders. Continuously seek knowledge, learn from both successes and failures and surround yourself with mentors and peers who can guide and inspire you.

The path may be challenging, but with the right strategies and a passion for innovation, you can thrive in the exciting world of entrepreneurship and make a lasting impact in the tech sphere.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic

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This article was first published on May 29, 2023

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Breaking the cycle: How Paywatch grows your business while taking care of your employees

Financial stress is a silent productivity killer that affects employees worldwide. According to the VISA Earned Wage Access 2022 survey, 84 per cent of employees experience financial stress, often resulting in borrowing at high-interest rates and reduced productivity.

Employers can now break this cycle with Earned Wage Access (EWA), an innovative solution that provides employees with on-demand access to their earned wages anytime, anywhere. Paywatch is a financial services company that offers EWA in Malaysia and South Korea and is at the forefront of this trend in Asia.

Empowering employees with flexible payroll

EWA, also known as flexible payroll, allows employees to access their earned wages without incurring any interest or fees. The global EWA market is predicted to reach US$20 billion by 2027, and Paywatch is leading the way towards financial inclusivity in Asia.

What sets Paywatch apart from other EWA solutions is that it is the only bank-backed and regulator-approved EWA solution in Asia, which ensures fair pricing and consumer protection. By working with banks, Paywatch provides employees with access to financial services from these institutions.

Also Read: Why earned wage access is the future of pay

Productivity boost for employers

Paywatch is dedicated to creating a sustainable workforce while reducing rehiring fees for employers. By providing EWA, employers can give their employees the financial security they need to be empowered and perform at their best without worrying about their long-term financial health.

Kai Zen Au, Managing Director at Kenny Hills Hospitality Group, said, “If we can remove some of the financial pressures that employees face in their daily lives, it allows them to be more productive and happier at work. Paywatch helps them just be a little bit more happy, mindful, and present at work, which obviously increases productivity.”

The success of Paywatch’s EWA has been proven to improve employee retention rates for both SMEs and MNCs in Malaysia. Businesses have reported reduced turnover rates of up to 75 per cent, resulting in saving over US$500,000 in annual rehiring fees.

Real-life user story: Stand under EWA umbrella

At Paywatch, they understand that life is not always sunshine and rainbows, but EWA acts like an umbrella providing a safety net for employees during tough times.

For Mohd, a lorry driver in Malaysia, Paywatch’s EWA solution came in handy during a family emergency. “There was an emergency to go back to my hometown when my mother-in-law wasn’t well,” he shared. “With Paywatch’s EWA solution, I was able to access my earned wages instantly without having to borrow money from anyone else.”

By providing financial flexibility and stability through EWA, Paywatch is helping employees to manage their finances better, deal with emergencies, and avoid high-interest loans.

More than a financial service

“EWA is more than a financial service; it’s a force for positive change.”

Paywatch’s commitment to providing convenient, accessible financial services has earned them the trust of large brands such as KFC, Pizza Hut, and Lotus’s, as well as growing brands like Kenny Hills Bakers and BilaBila Mart.

Also Read: Malaysian earned wage access startup Paywatch bags US$9M for Philippines, HK expansion

In just two years, Paywatch’s EWA solution has achieved rapid growth, serving more than 200,000 employees globally and processing over US$1,200,000 in monthly wages through its app. Paywatch has set the foundation for its expansion throughout Southeast Asia in 2023, with recent initiatives including a Shariah-Compliant endorsement in Malaysia, a digital partnership with VISA, and bank partnerships in Indonesia and the Philippines.

Looking towards a financially inclusive tomorrow

Paywatch’s commitment to transforming the landscape of employee benefits is positively impacting both employees and employers. With their EWA solutions, Paywatch is not only taking care of the financial health of employees but also creating a sustainable and fulfilled workforce.

As we move towards a future that values employee well-being, Paywatch is leading the way towards a financially inclusive tomorrow.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic

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This article was first published on June 9, 2023

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AI in banking: Unlocking success with ChatGPT and embracing the future

Artificial intelligence (AI) is transforming the banking industry, revolutionising numerous sectors incredibly. ChatGPT, an OpenAI-developed generative pre-trained transformer language model, is one well-known AI technology that has attracted much attention.

ChatGPT and the debate

However, some argue that implementing AI in banking may lead to job losses and decreased personalised customer service. While ChatGPT and other AI technologies bring both opportunities and challenges to the banking industry, it is essential for banks and financial institutions to carefully evaluate their potential impact and effectively incorporate them into their operations and service offerings.

Generative AI, including ChatGPT, has notably contributed to the banking sector, particularly commercial lending. It has revolutionised lending processes by automating certain tasks and enabling faster and simpler lending decisions. However, as with any technological advancement, it also introduces new challenges.

One concern is the increased potential for sophisticated fraud, such as creating phoney images or false information. Large banks have already taken measures to address these concerns by banning the internal use of ChatGPT to ensure data privacy, cybersecurity, and system access.

Moreover, the rise of generative AI has sparked anxiety about replacing human employees in creative and cognitive roles. While AI tools like ChatGPT can significantly streamline processes, it is crucial to recognise that they lack empathy and emotional intelligence, essential for successful deals and customer interactions. Human expertise, experience, and emotional intelligence still play a significant role in credit assessment, loan management, and other crucial banking functions.

ChatGPT in commercial lending: Streamlining processes and driving Efficiency

To fully capitalise on the potential benefits of generative AI in commercial lending, lenders need to address these concerns and find ways to integrate AI tools harmoniously with their human workforce.

Generative AI can serve as a valuable asset in identifying problems early, assessing creditworthiness, detecting fraud, generating products, providing feedback on credit applications, and making financial analysis and forecasting decisions. It is important to view it as an addition to human knowledge, not a replacement.

ChatGPT, specifically designed as a chatbot for fintech, offers tremendous potential for commercial lenders to streamline their processes and enhance customer experiences. ChatGPT can produce responses to user inputs and questions that resemble those of a human by utilising sophisticated machine learning algorithms.

Also Read: Is ChatGPT a great invention or is it being ‘hyped’?

This makes it possible for programs to generate content, translate languages, and respond to inquiries. Clear and concise prompts, providing context, and understanding the model’s limitations are crucial for effectively utilising ChatGPT to its fullest potential. In addition to its language capabilities, ChatGPT can be integrated with other technologies, such as voice assistants and chatbots, to create seamless and personalised customer interactions.

With its ability to continuously learn and adapt to new data, ChatGPT has the potential to revolutionise how businesses interact with their customers. However, companies must prioritise transparency and ethical considerations when implementing AI technologies like ChatGPT.

Ensuring user data is protected, and the model is not perpetuating harmful biases is essential for building customer trust. ChatGPT is a powerful tool for enhancing customer experiences and improving business operations through intelligent automation.

It is important to note that ChatGPT should be part of a larger decision-making process and should not be relied upon solely. Evaluating ChatGPT’s results in the context of other information and expert opinions is necessary to ensure accurate and informed decisions.

Additionally, staying updated on ChatGPT and other AI technologies is crucial, as new use cases and applications may emerge, offering even greater value to users.

The potential benefits of ChatGPT in the financial services industry are substantial. By processing vast amounts of data and providing personalised financial advice and support, AI tools like ChatGPT have the power to revolutionise the banking industry.

It is projected that by 2025, the AI market in banking will exceed US$20 billion. Experts predict that chatbots and AI-powered virtual assistants, like ChatGPT, will significantly impact the expansion of the financial industry. These powerful tools offer customers a personalised and seamless experience while saving financial institutions significant money.

Chatbots and virtual assistants have already become popular features in the banking industry, allowing customers to access information and complete transactions through a simple conversation easily. With AI technology constantly improving, these chatbots will become even more sophisticated, able to handle complex inquiries and offer personalised financial advice.

In addition to improving the customer experience, AI-powered chatbots can help financial institutions reduce costs by automating routine tasks such as account balance inquiries and fraud detection. As the demand for these services continues to grow, we can expect to see more financial institutions adopt AI-powered chatbots and virtual assistants to stay competitive in the market.

With projections showing exponential growth in the AI market for banking, it’s clear that these technologies are here to stay and will continue to shape the industry’s future for years to come.

Some of the key benefits of ChatGPT include personalised customer service, assistance in decision-making, and automation. It can deliver real-time assistance, leading to higher customer satisfaction, lower churn rates, and increased loyalty. Financial advisors and investment managers can leverage ChatGPT to make informed decisions about clients’ portfolios, considering risk tolerance, investment goals, and market trends.

ChatGPT’s automation capabilities can streamline processes such as account opening and onboarding, reducing manual labour and increasing efficiency. The platform’s personalised customer service can enhance the client experience by providing tailored recommendations and solutions to meet individual needs.

With ChatGPT, financial institutions can offer a seamless and modernised approach to wealth management that caters to the demands of today’s digital-savvy consumers. By leveraging cutting-edge technology like artificial intelligence and natural language processing, ChatGPT can help financial advisors and investment managers stay ahead of the curve in an ever-evolving industry.

Also Read: Adapting to automation: Embracing no-code platforms for job security

Ultimately, ChatGPT is poised to revolutionise how financial institutions interact with their clients by providing a comprehensive solution combining automation, personalisation, and informed decision-making.

Addressing concerns and maximising the potential of AI

The applications of ChatGPT in the banking industry are diverse, including customer service, investment advice, portfolio management, risk management, compliance, insurance underwriting, and content generation for marketing and advertising.

By harnessing the power of AI, financial institutions can unlock new possibilities and improve various aspects of their operations. ChatGPT can assist banks in delivering personalised customer service by analysing customer data and providing tailored solutions to their needs.

It can also provide investment advice by analysing market trends and predicting future market movements. Portfolio management can be improved by using ChatGPT to monitor investments and make real-time adjustments based on market changes.

Using AI to recognise potential risks and proactively mitigate them can improve risk management. Using ChatGPT to keep track of regulatory changes and update policies as necessary can ensure compliance.

Insurance underwriting can be streamlined using AI to assess risk factors and determine appropriate coverage levels. Finally, ChatGPT can also generate content for marketing and advertising purposes, helping financial institutions reach their target audience more effectively.

Overall, the applications of ChatGPT in the banking industry are vast, and its potential benefits are significant for both financial institutions and their customers.

It is imperative to acknowledge that ChatGPT and other AI technologies have limitations and challenges. One of the most significant concerns is the possibility of bias in the data and algorithms utilised by ChatGPT, which can result in unfair or inaccurate outcomes.

Addressing this issue requires close monitoring and scrutiny of the training data, ensuring complete transparency and clarity regarding the algorithms and models used, and implementing robust security measures to safeguard against data breaches and other security risks.

At OpenAI, the usage and sharing of ChatGPT’s model are strictly regulated to ensure a helpful, fair, and safe experience for all users. Any content involving hate speech, discrimination, pornography, urging violence or illegal behaviour, or the unauthorised sharing of personal information is forbidden.

Their policies are strictly followed through human oversight of generated content and using filters and algorithms to identify and delete inappropriate content. They assure us they always maintain a positive and secure user environment.

So finally, to sum it all up, ChatGPT and other AI technologies hold immense potential for the banking industry. By effectively integrating generative AI into their processes and systems, banks can enhance efficiency, improve customer experiences, and unlock new growth opportunities.

However, banks and financial institutions must address concerns related to data privacy, cybersecurity, bias, and ethical considerations. AI should be viewed as a complement to human expertise and experience, and banks must find ways to leverage both AI tools and their human workforce harmoniously. By doing so, banks can navigate the evolving landscape of AI and position themselves for success in the digital banking era.

Final thoughts

AI has the potential to revolutionise the banking industry, enabling banks to streamline operations, reduce costs, and improve customer experiences. However, it is important to recognise that AI does not replace human intelligence and judgment. Instead, banks should view AI as a tool to augment their human workforce and enhance their capabilities.

This requires a strategic approach integrating AI into existing processes and workflows while investing in employee training and development programs. By doing so, banks can create a culture of innovation and collaboration that enables them to stay ahead of the curve in an increasingly competitive market.

Ultimately, the key to success in the digital era of banking will be finding the right balance between AI and human expertise, leveraging both to deliver superior value to customers while also driving operational efficiency and growth.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic

Join our e27 Telegram groupFB community, or like the e27 Facebook page

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This article was first published on May 30, 2023

The post AI in banking: Unlocking success with ChatGPT and embracing the future appeared first on e27.