Speak to bank leadership teams about the state of their current core technology stack, and you’ll likely find most of them agreeing that they’re struggling to keep up with the rapid shift to the digital-first and more seamless interactions that their customers and partners are expecting, along with the obvious realisation that replacing these technologies will be a complex process that won’t only involve significant risk, but also incur significant expense.
This is a real problem, as banks continue to invest money in maintaining the status quo while new regulations, rising digital expectations, and the shift towards open banking are pushing those same legacy systems to their limits.
Building on workarounds to tackle these changes has simply kicked the can (i.e., risk) down the road, making them harder and more expensive to overcome in the face of increasing digital transactions and rising customer expectations for more personalised interactions and connected offerings.
While banks in Southeast Asia still have some ways to go, there is progress in the right direction; findings from Publicis Sapient’s recent Global Banking Benchmark Study show that 37 per cent of bank leaders in Southeast Asia are aware that legacy technology is hindering their business transformation. Looking ahead, almost a third (29 per cent) of SEA bank leaders said their organisations are prioritising improving the customer experience as their main digital transformation goal.
Four steps to delivering core modernisation
Hesitance to upgrade legacy systems is understandable; it is all too easy for a CEO or CIO to lose their job by proposing a core system transformation and then failing to deliver it.
On the bright side, cloud technologies, coreless banking systems, and the surrounding ecosystem of Software-as-a-Service (SaaS) solutions have matured greatly in recent years. At the same time, taking an iterative approach toward core modernisation can significantly mitigate the risks of transformation.
How, then, should banks approach core modernisation? Here are four steps to consider, as well as pitfalls that can be avoided in the journey to delivering a modernisation program.
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Step one: Have a clear and aligned ambition from the top to the bottom
Everyone involved in the process must believe in and commit to the process, from the board and all the way down to the on-ground teams doing the actual work. Alignment must be made on a clear case for change, the critical challenges that modernisation is intended to address, the benefits which these modern capabilities can unlock, and ultimately, the return on investment.
The right leaders must be selected for the program, whether sourced internally or through new hires. These leaders must be provided with the appropriate funding, resources, and decision-making power. Just as important is having clear alignment on the roadmap and timeline for program delivery, as well as a framework for both oversight and accountability.
Step two: Mobilise the program
This step is conceptually a simple one: Without the right preparation, modernisation programs cannot succeed, as this step is where you begin shaping what that desired operating model for a coreless bank should look like.
This starts by bringing on board the right combination of business, functional, and technology capabilities while ensuring that the right level of governance, as well as risk and compliance, is set up. The product roadmap must be clearly defined, confirming timelines for the launches and the technical proof points along the way to achieving the target state.
Designing the coreless architecture must be aligned with best-practice principles, while any vendors brought on board to make up any critical components must be properly assessed. Cloud infrastructure requirements must be confirmed as well.
During the mobilisation process, caution must be taken to avoid simply reproducing the functionality of the legacy core versus embracing the possibilities that coreless architecture brings.
Step three: Proving the platform through the first release
Critical to modernisation efforts is the need to quickly get to market; this helps to build belief in the new capabilities while enabling learning and continuous iteration through real-world experience, which can help improve subsequent releases. Failure to launch is usually the result of a combination of incorrect delivery models, missing go-live requirements, or taking on too much too soon.
Step four: Modernise progressively
Once your first release is out the door and the platform is given a chance to prove itself to key internal stakeholders as well as customers, it is then time to accelerate the transition from legacy onto the new modernised platform through the next series of iterative releases. By sequencing the migration appropriately in tranches, risk and disruption for customers can be minimised.
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Focus on where the new capabilities can drive the most value for your customers and colleagues, prioritising new features based on value, speed, and quality metrics. At the same time, do not be afraid to drive continued exploration of new and differentiated approaches to enhance and expand the new coreless model, with which competitors will struggle to compete.
Modernisation for resiliency
Banks that cannot take steps to solve their core banking conundrum are doomed to fail; merely processing banking transactions will not be enough for them to compete.
The opportunity to modernise the core of your bank might be daunting, but banks can position themselves for success with the right modernisation roadmap, as well as the right partners who have experience in creating modern coreless architectures that can enable a more efficient banking model to drive growth by launching new product revenue streams, to build digital experiences that their customers are demanding, and to enhance operational efficiencies, in order to increase resiliency for the future.
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This article was first published on September 26, 2023
The post Banks must solve their core banking conundrum – or fail appeared first on e27.