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Intudo Ventures, Arise back Indonesian influencer marketing startup Slice Group

Slice Group Co-Founder and CEO Jesse Bouman

Slice Group, an Indonesia-based creator relationship management (CRM) platform, has completed a US$645,000 seed round of financing led by Intudo Ventures and Arise.

With this capital, Slice plans to refine its product offerings, accelerate platform development, drive sales, and enhance recruitment efforts.

The startup plans to build embedded finance features for brands/agencies and content creators within the platform. The features include invoice financing for agencies to offer invoice loans for agencies to manage cash flow and help creators get paid faster, besides a digital wallet for brands, agencies, and creators to facilitate payments and track financial transaction history.

Founded in January 2022 by Jesse Bouman (CEO) and Nesha Hanzdima (COO), Slice Group is a creator management solution that helps agencies and brands manage creator relationships. Its integrated CRM platform simplifies reporting, payments, and relationships for sponsored brand content.

Also Read: We are now in an era of cultivating organisational culture: Flash Group CEO

The group offers a wide range of targeted features for brands and agencies designed to streamline creator management with automated and customised products and services. They include automated reporting, providing validated campaign reports within 24 hours of the most recent creator post; creator discovery, helping brands and agencies find creators for campaigns; and payment distribution, enabling payment of multiple creators simultaneously and making sure creators are rewarded for their work in a timely, transparent manner.

By working with Slice Group, content creators can unlock brand deal opportunities, analytics, and media kits to transition to become full-time creators through stable and recurring income streams and ultimately position creators to launch their own brands.

“Despite brands investing more in creators and influencer marketing, far too many marketers are still relying on manual processes, which siloes a lot of brand dollars to the same few mega influencers. We created Slice Group with the needs of both brands and creators in mind, to help them build sustainable relationships and work more efficiently on influencer campaigns,” said Bouman.

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Exploring AI capabilities for business advancement

Artificial Intelligence, or AI, is making headlines as it explodes in prevalence across the globe.  It serves as a key marker of the new technological era and promises drastic change in the future.  But what is it, exactly?

AI is defined as the ability of a computer or machine to learn from previous experiences.  Previous experiences include written prompts, math problems, and images.  AI studies these experiences and responds to them, generating content, trends, and predictions.  

There are different AI models and types.  For example, AI can be categorised as a machine learning program, a deep learning program, or an expert systems program.  Machine learning AI is able to learn from data without manual human programming.  Deep learning AI programs specialise in high-complexity patterns and often outperform machine learning data inputs. 

Expert systems are AI programs designed to copy human-level decision-making.  Expert systems have been used in the medical field; for example, AI of chest X-rays can identify lung cancer type and stage by analysing the image in context with the disease. 

Also Read: How Transparently.AI uses Artificial Intelligence to detect accounting manipulation, fraud

Other key terms include Application Programming Interface (API), data extraction, JavaScript Object Notation (JSON), and Optical Character Recognition (OCR).  API is made up of a set of defined rules that allows various applications to communicate with each other.  It acts as an intermediary layer between systems. 

Data extraction allows AI programs to pull usable information from large and unconsolidated sources.  JSON is a lightweight format for storing and transporting data and is used when data needs to transmit from a server to a webpage.  Finally, OCR is text recognition that allows users to extract printed or handwritten text from images and documents. 

AI applications can also be categorised further, leading to more terminology.  Important categories include generative AI, predictive analytics, natural language processing, and computer vision.  Each of these has its own uses.  For example, generative AI, as seen in programs like NovelAI, creates news content through existing data.  Computer vision, on the other hand, is a program that can interpret digital images.  

The above terminology is important to know, as AI is predicted to continue having a massive impact on society.  In fact, Ark Invest predicts that AI will contribute US$200 trillion to the global economic output by 2030.  Additionally, by 2023, global spending on AI by governments and businesses is expected to exceed US$500 billion. 

The impact and applications of AI

To further demonstrate the proliferation of AI in businesses, we can examine the number of AI capabilities used by businesses over time.  In 2018, businesses used an average of 1.9 capabilities.  By  2022, this number doubled, with an average of 3.8 capabilities.  This number is expected to double once again in 2023.  The most common AI capabilities are automating processes through robotics, computer vision, and natural language text understanding. 

Also Read: Singapore’s YC-backed AI startups making waves globally with generative technology

Governments and businesses turn to AI for its several benefits.  For one, AI increases efficiency and productivity, as it frees up workers to focus on more advanced tasks.  It generates greater speed by shortening development cycles and cutting the time between design and commercialisation.  This in turn increases ROI.  AI also improves monitoring and results in higher quality and increased accuracy.  Finally, AI can increase talent management by improving the hiring process. 

There are five steps that businesses should keep in mind when incorporating AI into their operations.  To begin, a business needs to understand its own needs and goals and how AI fits into those goals.  Businesses should also set near-term goals for AI use and then evaluate the approach that will work best for them.  Once businesses have established the foundation, they make sure the data is accurate and complete, then begin testing AI. 

One type of AI that businesses might consider is Intelligent Document Processing.  Lazarus AI provides an option for this with its RikAI program, which is an input-agnostic language model.  It works with no training or retraining and can pull data from any document, even if the type, format, or language varies.  It specialises in contextualising information and can help businesses find answers to natural language questions. 

There are countless types of AI, and the numbers will continue to grow as technology advances.  Many businesses are implementing AI into their organisations, and understanding the terminology and role of various AI models is key to navigating an increasingly-technological future.

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Fore Coffee sharpens business strategy to achieve profitability

Indonesian coffee chain startup Fore Coffee revealed the secrets behind its recent positive EBITDA achievement for Q3 2021, one of them being cutting off its promotional budget by up to 50 per cent. The company said that this move continued all the way to 2022 by 30 per cent and is set to continue by 20-30 per cent in 2023.

Apart from that, Fore Coffee stated that about 50 per cent of its non-functional outlets were badly hit by the pandemic in 2020-2021. This was caused by changes in supply and demand, supply chain as well as coffee production and distribution process. This situation encouraged coffee chain industry players to keep on innovating in order to survive.

Under the leadership of Co-Founder & CEO Vico Lomar, Fore Coffee has been reviewing its business strategy. He shifted the focus of the company back to its core business as a provider of quality food and beverage products that the customers adore.

In the fifth year of its operations, Lomar explained the three strategic steps that have become Fore Coffee’s secret sauce to success in expanding and achieving profitability: Producing quality products through R&D, optimising the quality of human resources, and targeting new outlets.

Up until today, Fore Coffee owns 134 outlets in Greater Jakarta Area, Java, Sumatra, and Borneo. The company intends to add around 75 new outlets and expand to mid-sized cities, aiming to operate a total of 200 outlets by the end of 2023.

Also Read: Flash Coffee extends Series B round to US$50M, aims to grow footprint across APAC

“Our dream is for Fore Coffee to become a beloved and trusted brand by Indonesian customers. This might seem like a simple goal, but it requires a great commitment from every element within the company. With the principles of openness and transparency, and willingness to innovate, we believe that we can make it come true,” Lomar said.

The company also performed a brand image reposition to become a trendy, affordable beverage. It presents seasonal products all together with its core products.

Fore Coffee CMO Matthew Ardian said in a press statement that the company has a different approach to other coffee brands. This encouraged customers to believe that Fore Coffee is a premium local brand–a perception that it aims to change.

“In early 2022, we decided to sharpen our position not to be known as a premium player but instead as a power house brand that provides essential, unique, high-quality products that customers love. We understand that customers deserve a better product,” Ardian said.

Some of its notable products in 2022 include Aren Latte, Pandan Latte, and Butterscotch Sea-Salt Latte. The company claimed that these products had carried the Fore Coffee brand into the list of top five brands with the highest top-of-mind score in Indonesia.

“In 2022, Fore Coffee has achieved many firsts, from launching a children’s beverage product called Fore Junior and Fore Deli line to collaborating with premium lifestyle brands such as Grab, Laneige, Green Rebel and Oma Elly. These launches are packed with trendy, digital-centric marketing campaigns,” Ardian said.

Also Read: Bootstrapped: How dating service Sirf Coffee takes on the likes of Tinder without raising VC money

Organic marketing

Moreover, the company highlighted the key role that marketing plays in R&D and operations. In addition to understanding the aspirations and inspirations of Indonesian customers, marketing helps to answer their demands with a range of product innovations.

The target is to perform organic and sustainable marketing in 2023. The high number of new customers acquired through either online or offline channels is attributed to the sharpening of the company’s brand. Apart from that, the company also actively perform monthly campaigns, leading to customers spreading their content on various social media network.

Based on research that it performs with a third party, Fore Coffee is discovered to have experienced a sharp increase in customer satisfaction level and (Net Promoter Score) by 25 per cent, placing it as a top NPS scorer amongst Indonesian brands.

“Our own core beverage products are the most effective promotional instruments. These products have successfully carried the message of the quality of the products that Fore Coffee served to Indonesia. This is why we focus on intensive, sustainable research and development to help us start new trends and introduce new products that the customers are going to love,” Lomar closed.

The article was written in Bahasa Indonesia by Kristin Siagian for DailySocial. English translation and editing by e27.

Image Credit: Fore Coffee

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How ChatGPT and automation are revolutionising so-called ‘traditional’ industries

With ChatGPT as its all-conquering, headline-grabbing (and generating) primary use case, automation and AI have catapulted from the tech and business sections to the front pages in 2023. Hundreds of millions of users globally are using transcendent software for billions of tasks. From Singapore to San Francisco, consumers are using it to summarise novels, write cover letters and suggest recipes.

However, for all the hype, it’s overshadowing its potential to provide businesses with tangible benefits that improve their efficiency and productivity. Those benefits can be felt by businesses in any industry.

Take hospitality, for example. Because their core provision, food, drink and connection, cannot be automated; restaurants, bars and cafes are relatively low on the list of businesses that can gain from the technology.

In reality, the opposite is true.

In the wake of the pandemic, many hospitality businesses across APAC struggled to access labour from front-of-house to administrative staff. At the same time as their resources were limited, the expectations from consumers reached all-time highs.

ChatGPT and a business strategy grounded in automation won’t replace the provision of food, drink and connection, but it can improve businesses’ ability to provide those exceptional experiences. Here’s how.

Leveraging ChatGPT

In February, a UBS report revealed ChatGPT had reached 100 million users, making it the fastest-growing consumer application in history. It reached the milestone in just two months, far quicker than other global apps like TikTok (nine months) and Instagram (2.5 years).

Its user base is likely far bigger now, and it’s no longer just students looking for homework help or intrigued consumers testing their imagination and its capabilities. Its users are businesses, using it to do less with more and enhance rather than impede the face-to-face, human side of their business.

Also Read: AI in banking: Unlocking success with ChatGPT and embracing the future

For businesses, especially with the threat of a global recession looming and labour shortages continuing to bite, time is money. By automating time-consuming, non-revenue-generating tasks in seconds, hospitality businesses can work more cost- and time-effectively. The impact of ChatGPT can be felt business-wide, directly by employees and indirectly by customers.

Restaurants are experts at composing the best combination of ingredients to create a perfect dish. They’re not always experts at crafting impactful messages through words, though. It’s essential for businesses to be discovered by, and engage with, consumers online, but it can and does fall down the list of priorities.

However, ChatGPT can analyse masses of online data in milliseconds and use it to create compelling custom website landing page copy, blogs and even email marketing. Through ChatGPT, that content can be instantly translated into any language, a huge time-saver for businesses in APAC, a region with so many dialects and is hugely reliant on international tourism.

It’s not only about creating content but responding to it too. Venues receive multiple reviews and emails every day. Responding to them, whether good, bad or neutral, is an important part of building deeper relationships with existing and prospective customers. Again, though, it can be a daunting and time-consuming task.

However, venues are using ChatGPT to draft copies or provide templates to refine. And through A/B testing, they can analyse the performance and suitability of different versions, so they’re not just responding but responding strategically.

Not only can ChatGPT automate the creation of content, but it can also create entire strategies for specific audiences. For example, if a venue’s target customers are those who like expensive and exclusive experiences, ChatGPT can suggest tactics and messaging that would appeal to their characteristics or any other demographic for that matter.

Venues are even integrating ChatGPT within their website through a chatbot or instant messaging widget. Rather than requiring a member of staff to look after the website full time or risk losing a visitor who can’t quickly find the information they’re looking for, venues can automatically answer frequently
asked questions, registered reservations and even processed online orders.

From the fundamental examples to the funner ones. In the US, some SevenRooms customers have used ChatGPT creates guest cocktails, which then compete with house cocktails or those created by the staff. While a fun novelty, it can be revenue-generating. ChatGPT has taken the world by storm but is still in its infancy. Behind the scenes, automation is enacting tangible positive change in other processes.

Also Read: Is ChatGPT a great invention or is it being ‘hype’

Embracing automation

Consumers don’t select a restaurant, bar or cafe specifically because of the technology that business uses. They select a venue based on the quality of the overall experience they receive, and that is guided by the technology that underpins that. Automation cannot and will not replace meaningful, personalised and human experiences, but it can enhance them.

For businesses, automation has become one of the biggest competitive differentiators and the best way to do less with more in the face of labour shortages. In hospitality, these shortages have inhibited many businesses’ ability to provide those exceptional, personalised and human experiences. But that’s where automation comes in.

Technology that enables restaurants, bars, and cafes to streamline or entirely automate time-consuming, repeat, and non-revenue-generating tasks that once required human involvement is essential. For example, rather than requiring a staff member to register reservations manually, check in guests and facilitate payments, these processes can be automated through online reservations, contactless check-in, and order and pay via QR codes.

It’s about more than operational efficiency and overcoming labour shortages, it’s about loyalty and long-term growth strategies. When venues can use technology to automate these processes, it enables them to automatically collect approved guest data, use it to understand individual customers’ habits and preferences, and then send personalised, automated marketing.

If a venue can automate these previously time-consuming, manual processes, they can spend more time providing the face-to-face, meaningful interactions that consumers across APAC remember, recommend and reward.

While the hype around ChatGPT is unlikely to subside for some time, when it does, it will leave in its wake businesses that have tapped the software and automation more broadly to work smarter, more strategically and more streamlined than ever before. And all that in the hospitality industry is often labelled too ‘traditional’ to embrace.

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The journey of valuing IP in unlocking the true worth of IP assets

The significance of intellectual property (IP) has grown tremendously in today’s business environment, especially during high-profile mergers, acquisitions, and legal disputes. However, the true value of IP is often not fully understood, particularly in the context of knowledge-based economies.

In Malaysia, where both the encouragement of domestic innovation and the protection and commercialisation of IP are essential to realising the country’s goal of becoming a developed nation, understanding the value of IP is more critical than ever.

Despite the significant expansion of the Malaysian economy in recent years, with an average annual GDP growth rate of 5.3 per cent between 1994 and 2014, many businesses still struggle to leverage their IP assets to grow their business and stay ahead of the competition. It is crucial to recognise that protecting IP alone is not enough. Businesses must also understand the value of their IP assets and leverage them to stay ahead of the competition.

However, many companies reach a bottleneck as they fail to realise the true worth of their IP. Thus, it is crucial to develop an IP policy that considers the needs and priorities of various economic stakeholders, given the diversity of Malaysia’s economy.

That is why I decided to develop Valuing IP, for companies to make their intangibles tangible by placing values on their IP assets.

Started from awareness to accessibility

When I began my career in IP in 2006, there was a notable lack of awareness among clients about the importance of IP. Even with consultations, clients were often confused and uncertain about the different types of IP rights. As a result, I encountered numerous challenges in those early stages of my career as people struggled to understand the true meaning and value of IP valuation.

Also Read: How tech startups should protect their intellectual property assets

It is evident that intellectual property has transitioned from being perceived as a luxury to a necessity for most businesses today. However, there are still crucial gaps within the industry that require attention, particularly in the realm of securing accurate valuations for a company’s IP assets. The optimal approach for obtaining and determining an accurate valuation significantly relies on the sector and type of firm.

Unfortunately, due to the lack of access to reliable and precise IP valuation, these companies face limited prospects of securing funds. We can effectively address these challenges and make IP valuation more accessible, flexible, and affordable for businesses.

While our focus on Valuing IP is on democratising and disrupting the IP landscape, our ultimate goal is to facilitate IP financing in the ASEAN region using IP as collateral. I have always wanted to operate in the ASEAN region as there are plenty of opportunities that I would like to pursue and even more solutions to offer. One example would be an alternative financing product that would enable businesses to access funding beyond the traditional method of using company shares and or equity.

My goal is to make Valuing IP’s solutions a part of the few digital options accessible to a wider range of businesses. However, for IP financing to become a reality, a strong IP valuation ecosystem is essential.

Navigating challenges and opportunities

As we grow to be one of the leaders in the intellectual property valuation industry, I recognize that educating key stakeholders, professionals, clients, financial institutions, ecosystems, and industry partners in the ASEAN region is a considerable challenge.

However, I remain motivated and dedicated to providing a different perspective on how their intellectual property assets can enhance corporate value and increase the chances of business growth or exit strategy.

Despite the initial difficulties, we have made substantial progress in raising awareness about IP valuation and financing. Our efforts have been rewarded by the support of IP practitioners, lawyers, accountants, and IT companies from across the ASEAN region, including Malaysia, Singapore, Indonesia, Taiwan, and India. In collaboration with IP firms in Malaysia, we are working to foster IP valuation and financing to encourage expansion and growth for the IP industry as a whole.

Even so, we continue to face new challenges as we seek to expand our software and digital platform offerings, including an IP marketplace portal for IP trading, and broaden our presence in the ASEAN region.

To achieve these goals, we require significant capital investment, and I am proud to say that our first round of funding in 2022 was a success, raising almost MYR 990,000 through PitchIn, with additional support from the Malaysia Co-Investment Fund and Cradle Fund‘s CIP Spark Grant Programme.

Moving forward, we remain committed to driving growth and innovation in the IP valuation industry and providing valuable insights and services to businesses and organisations across the ASEAN region.

Staying afloat in the shifting landscape of IP valuation

The most challenging aspect of staying ahead in the intellectual property industry is educating businesses about the value of their IP assets. To achieve success in this area, companies need to adopt a broader view of their business and its role within the wider commercial landscape. While IP protection is vital, it is IP valuation that distinguishes a business’s corporate value from its competitors.

As a leader, I believe that it is essential to facilitate conversations, discussions, and engagements between different groups in the intellectual property community. Our approach should be to educate and provide a different perspective on how intellectual property assets can enhance corporate value and increase the chances of business growth or exit strategy rather than simply trying to convince businesses of their value.

Also Read: This is how you can protect your online intellectual property

In order to completely understand IP valuation, it is crucial for firms to seek expert IP guidance to determine whether they are operating correctly. Understanding the potential and perceived value of a company’s IP portfolio is essential if the business is considering expansion, evaluating an M&A bid, or putting the company up for sale to prospective investors.

Raising the profile of IP valuation and financing is critical to unlocking the value of IP within businesses and encouraging the financial system to make better use of this value in financing decisions. In the upcoming years, I will continue to work tirelessly to achieve this goal, using various efforts to help educate and raise awareness about the importance of IP valuation and financing.

A path forward into the future

As we look to the future, we are committed to enhancing and expanding our software and digital platform offerings. Our plans include the development of an IP marketplace portal for IP trading and expanding our presence in the ASEAN region. Our team remains dedicated to providing software demonstrations to interested companies, and we are excited about the possibilities that lie ahead.

Our target for 2023 is to raise more funds, and we are continuously engaging in conversations with IP stakeholders, financial institutions, and the Malaysian government to achieve this goal. Our determination to expand regionally to countries such as Indonesia, Singapore, the Philippines, and India remains strong, and we are currently in talks with a few companies to make this a reality.

For aspiring entrepreneurs in the field of IP, we offer a piece of advice: the IP market has massive potential. To succeed, it’s crucial to look beyond traditional practices and focus on solving industry pain points to help clients improve or strengthen their IP value.

Together with the IP community, let us facilitate the growth and refinement of the IP ecosystem in ASEAN.

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How Gen Z’s view on work-life balance can transform your business

Through my experiences as an entrepreneur, I have learnt that running a sustainable business is not merely the result of good strategy and sound financial management. There is a hidden element that powers the engine of every thriving company — its team.

And in the digital marketing landscape, a substantial part of that team comprises the ambitious and digitally native Generation Z. This vibrant generation has brought a new wave of expectations about work-life balance that are, quite honestly, challenging and transformative.

When I took my first steps into entrepreneurship, my knowledge of Human Resources (HR) was virtually non-existent. Candidly speaking, I held the somewhat dismissive view that HR was a mundane field. However, as I began to navigate the dynamics of managing a team, I realised that HR is not just integral but crucial to any company that aspires to grow. 

Consider the futile cycle of endlessly training new hires because the environment you’ve created lacks opportunities for growth. Or, picture the countless hours invested into the hiring and interviewing process.

I soon grasped the significance of carving out a clear growth pathway within the organisation and fostering a positive company culture. These factors undeniably impact an employee’s sense of contentment.

When employees are fulfilled, their morale skyrockets, enhancing their dedication to their work. Their pleasure in their role shines through when interacting with clients, creating a ripple effect that, more often than not, beneficially impacts the company’s profitability.

Now, let’s demystify this concept of ‘work-life balance’. Often, we tend to equate maximum work with maximum productivity. The belief is the longer the hours, the more work gets done. But through my experience, I believe that there is a productive way to operate that both satisfy Gen Z employees and ensures business success.

Understanding ‘best work’ through a new lens

First, let’s redefine what we understand by ‘best work’. It isn’t about clocking in marathon hours or being the last one to turn off the office lights. It’s about achieving goals efficiently and creatively. It’s about having a clear headspace to innovate and problem-solve. It is important that you encourage your team to produce their best work within their working hours and respect their personal time.

Nurturing efficiency and motivation

A thriving workplace is not merely about productivity but also about prioritising the well-being of employees. Studies indicate that content employees are 20 per cent more productive. This elevated productivity often translates into heightened motivation, unwavering loyalty, enhanced performance, synergistic teamwork, satisfied customers, and, ultimately, a positive impact on the company’s bottom line.

Also Read: Our company culture thrives on creativity and collaboration: Daryl Lim of MetaPals

Instead of simply expecting employees to work long hours, business owners should focus on inspiring and training their teams to be more efficient. By honing their skills and helping them manage their time effectively, businesses can maintain high productivity levels without overburdening their workforce.

At Creative For More, we emphasize communicating clearly to prevent misdirection, daily stand-ups to enable team alignment and improve accountability and task tracking. My team and I also keep meetings short to avoid time wastage before people start checking out. The cumulative of these small habits contribute to fostering efficiency in the workplace.

Motivation also plays a significant role in improving efficiency, recognising good work, providing growth opportunities, and maintaining a positive work environment. All these contribute towards keeping an employee motivated, resulting in increased productivity.

Win-win outcomes

This approach also provides a win-win situation. On one side, it respects the priorities of Gen Z, offering them the work-life balance they seek. On the other hand, it helps businesses in achieving their goals without expecting employees to work beyond their regular hours.

As we reshape our work culture, we aren’t just trying to satisfy our team — we’re also paving the way for a more successful, efficient and respectful business environment. As entrepreneurs, it is our responsibility to build a company culture that not only aligns with our business vision but also respects the evolving expectations of our teams.

This journey of transformation is certainly challenging, but it’s a necessary one, and the lessons I’ve learnt over the years are invaluable. They remind me that the right culture isn’t about squeezing the most hours out of the workforce but about fostering an environment that brings out your team’s best potential – every single day.

And on a personal note, fostering a happy and dynamic workplace doesn’t just boost my team’s morale. It amplifies my own enjoyment of work. I love walking into an office buzzing with animated chatter, brimming with laughter, and witnessing my team passionately engage in discussions.

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How affable.ai aims to dive deeper into GenAI with its new magic search feature

Swayam Narain, CTO and Co-Founder, affable.ai

affable.ai CTO and Co-Founder Swayam Narain opens an email interview with e27 by sharing about the company’s first client back in 2017-18. It was a men’s fashion and apparel company trying to launch in Singapore through the use of male micro-influencers with a predominantly male following.

The client attempted to accomplish this manually and worked with various agencies but could never find the most suitable influencers until they began using affable.ai products.

“Using affable.ai, they had access to sieve through the data for every influencer in Singapore and were able to shortlist influencers in an hour! We were the only solution in Singapore with rich insights about any influencer’s followers. They had a successful launch and drove sales on day one through these influencers — a huge validation for us,” says Narain.

affable.ai builds an influencer engine on top of social media data that includes “best-in-class” machine learning models that add several layers of intelligence to raw data that is aggregated and indexed at a massive scale.

According to Narain, beyond saving users’ time, the company’s innovations include deep learning models to profile influencers, brands, audience interests, demographics, authenticity and engagement metrics, and more. It enables marketers to make data-driven decisions when it comes to influencer marketing.

Also Read: How Transparently.AI uses Artificial Intelligence to detect accounting manipulation, fraud

“Rather than relying on vanity metrics like an influencer’s followers or post likes or comments, we used data to suggest the right influencers. Using image analysis, we’ve built a language-agnostic solution that could be scaled to any market speaking any language,” he elaborates.

“Today, we’ve grown 100 per cent YOY while building a cash-efficient business. We continue to evolve by applying the most advanced technologies to solve pain points experienced when running influencer campaigns at scale.”

The company has just launched Skye–what it describes as the world’s first Generative AI (GenAI) companion in influencer marketing.

Empowering brand with magic search

Skye is an AI-powered tool developed by affable.ai in collaboration with Google Cloud to provide advanced capabilities for influencer discovery. The tool leverages cutting-edge GenAI technology, which enables it to analyse visual content and identify the best influencers for a particular campaign.

One of Skye’s key features is magic search, which allows brands to chat with Skye to find the best influencers for their use case. This feature is especially useful for marketers who are looking for influencers in a specific niche or with a particular aesthetic.

Also Read: These Artificial Intelligence startups are proving to be industry game-changers

For example, if a client is looking for pet influencers for their latest campaign, they can upload a moodboard to Skye, and the tool will analyse the images to find the perfect influencers.

Skye not only identifies that the marketer is looking for pet influencers, but it also identifies that the pet must be a small dog breed, wearing cute accessories and featuring multiple dogs. This capability is an industry first and is made possible thanks to the advancement in generative AI.

An illustration of how Skye works

Skye also allows users to talk to it conversationally to refine the search results. For example, a user might say “10-50K followers, living in the US, min. one per cent engagement,” and Skye automatically applies these filters to the search results.

This feature helps marketers find in-context lookalikes, which are influencers who have a similar aesthetic or content style to the brand.

“We have received stellar feedback from marketers that have used this product, simplifying their workflow and significantly reducing the time it takes to find the ideal influencers. These are game-changing product features, and affable.ai is proud to be the first company in our industry to introduce them to influencer marketers. Importantly, these are not thin wrappers over GenAI APIs. We leaned in on our AI DNA and innovated both the user experience and the machine learning data services,” Narain explains.

Also Read: RevComm’s MiiTel, Cloud IP phone powered by artificial intelligence, is changing how businesses engage customers

“We’re talking about several hours of trying to find the right creator all boiled down to searching using simple text or mood board uploads. A rigorous recommendation system suggests lookalike creators users can collaborate with. Using Skye to help send out personalised emails to creators at scale and even helping markets keep tabs on brand risk monitoring. This launch is a game-changer in the industry as we reimage how efficient the use of a platform like affable.ai can be.”

Narain says that affable.ai works with over 150 brands and agencies. The company is seeing a high level of interest in the adoption of Skye as it rolls it out.

“With our speed of execution, we aim to build upon Skye to offer a truly differentiated and reliable offering that brings delight to influencer marketers in their everyday tasks. Our early adopters see higher ROI through their Skye-recommended influencers already,” he stresses.

Influencing through data and insights

As a company that helps brands run their Influencer Marketing in-house with its end-to-end Influencer Marketing Platform, affable.ai works closely with marketers to identify all the manual steps in their workflows and automate them. Then it offers data and insights at every stage of the process which was lacking before.

“Unlike most companies which offer managed services, we offer a B2B SaaS-only subscription that allows marketers to run influencer campaigns at scale and own the relationship with their influencers,” Narain answers when asked about the company’s revenue model.

“We believe that influencer marketing delivers the most ROI when it is viewed as a long-term strategy to build influence around one’s brand. We love working with brands and marketing agencies over long-term influencer strategies to maximise their impact. This is why we only do yearly subscriptions.”

Also Read: Will China lead the Artificial Intelligence game by 2030?

In detail, affable.ai users are influencer marketing, social media and marketing leaders from brands and agencies.

“We run an efficient inbound and outbound system, with community building at the heart of it. Our long-term acquisition models are geared towards higher organic, direct and social models, which are already our major contributors. And for an almost six-year company, it showcases fantastic market interest and PMF,” Narain.

Narain says that in the company’s initial years, the challenge that it faced lay in the effort to drive awareness about why brands should work with micro-influencers and do it in-house. affable.ai tackled this challenge by building successful case studies to show the long-term impact and higher ROI when brands work with micro-influencers at scale.

“Today, as we expand internationally and bring affable.ai to more marketers, the main challenge is the perceived competitiveness of the industry. There are many players that offer campaign services or talent management services. We have put in a lot of effort to position ourselves as a tech player in a crowded agency world of influencer marketing.”

This year, affable.ai plans to lean further into GenAI and work with clients to identify and launch even more copilot use cases.

“Skye’s magic search is live, while the other capabilities are in active development. We aim to release more useful features that supercharge the workflow of our clients, making the platform do most of the heavy lifting so that marketers can achieve maximum ROI with minimum time,” Narain closes.

“We recently set up our US office and are expanding aggressively in this new market.”

Image Credit: affable.ai

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Managing your business partners: 4 tips to make things work

Working with partners is probably one of the most efficient ways to grow and scale your business, but it can also be a source of frustration for founders. Relationships work well when things are running smoothly, but as soon as one of the people in charge becomes very opinionated, they can turn into a management battle.

This is a common situation, if only because scaling a business is all about managing people. Nevertheless, it is a concern we have to deal with on a regular basis with the entrepreneurs, founders, and top managers we coach.

However, there are some tips that can be used to make things go much smoother. All it takes is a bit of intention and patience with the implementation.

Take a moment to find out how people think

One tip we use systematically is to get founders and their managers to take a moment to find out how they think. I’m talking about personal mindsets and behaviours because these very personal traits have a huge impact on how we work and make decisions.

Some founders are quiet and don’t say much until they’ve come to a logical conclusion that works for them. Others are extremely directive and rarely share how they arrived at a conclusion. And some need to speak out loud to filter ideas and make up their minds.

This can obviously make communication a bit tricky, so it’s important to take a moment to observe everyone’s decision-making patterns. Doing a team profiling exercise also works well.

Learn to listen first and react later

The second leverage tip is that you (as the leader) need to learn to listen first and respond later.

Listening is key because the people around you want to be heard. Even if you decide differently in the end, listening will make them feel that you care — which is the most important part from a team dynamics perspective.

Also Read: How to embrace diversity, equity, and inclusion in DeFi and Web3

Once you’ve heard what your partners have to say, don’t rush to a decision. Tell the team that you’ll consider all their points and that you’ll take a moment to think and decide. Then tell them what you have decided and move on.

Establish clear roles and responsibilities

To do this, you need to make sure that the roles and responsibilities of the partners are set and clear. There needs to be a captain on board, whose role it is to make the decisions that will keep the ball rolling.

So, accept to be the leader and make the decisions. That’s your job!

Similarly, the other partners must have their own roles, with their own scope and responsibilities. Once these are defined, a RACI matrix is a good way to formalise them. As long as everyone knows who is responsible for what and who makes decisions, team communication tends to run much smoother.

Move on

Last tip: move on.

Your job as captain on board is to steer the boat in a certain direction – which, by the way, should be shared and clear to everyone. This means that while it is your job to consult and decide, it is also your job to keep moving forward with your own agenda.

If people can’t keep up with your pace, discuss the situation with them and find out why they can’t. If they keep blocking, ask why, ask for alternative options, but keep going. If they want to get their ideas through, they need to adapt to your pace, not the other way around.

Communication is key

To cut a long story short, if partners become a little too difficult to manage and make your role a difficult one, remember that communication plays a big part.

Communication can be verbal, but it can also be a matter of behavioural patterns along the way and a matter of role definition in the first place. Make the most of it!

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic

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Technology industry offers talent opportunities as salaries remain cautious

The technology industry in Singapore has shown resilience following a period of layoffs. Companies have focused on reimagining their operations, streamlining processes, and leveraging emerging technologies to enhance productivity and competitiveness.

The job market has also witnessed a resurgence in certain areas, with new opportunities arising in artificial intelligence, data analytics, cybersecurity, and cloud computing. 

Every year, at Aspire, we launch a salary guide to share what the technology industry is doing in terms of remuneration. It helps us support the businesses and candidates we work with to supply real data on what the industry is paying people in various roles mixed with candidates’ expectations.

Aspire’s Salary Guide looks at roles in technology, sales, marketing and advertising and shares a sliding scale of what someone might earn for various positions here in Singapore. Comparisons are then made with previous years’ reports to give further context.

The technology industry is reassessing its talent needs following layoffs

While the technology sector seems to be at a standstill while they focus on restructuring and readying themselves for the future of the industry, the sector will likely rebound with strength once it sets itself up for the evolution of the industry.

Also Read: Singaporean VC firm Integra Partners backs German cleantech startup CleanHub

Many of the salary brackets remained the same compared to last year, with the least amount of movement in any sector focused on by our salary guide.

With this in mind, companies have been looking at how else they can cut costs so they can continue to invest in talent and the future of their businesses. Some say they are best placed to look at alternative ways of working to reduce spending — such as full-time remote working to remove the major cost of office spaces — as they are built on a culture of innovation.

It’s undeniable the demand for technology products and services will continue to grow as businesses and individuals increasingly rely on digital solutions. The COVID-19 pandemic has accelerated the adoption of technology, leading to increased investments in areas such as remote work tools, e-commerce platforms, and cybersecurity.

The pure nature of the technology industry also fosters innovation and agility, allowing companies to quickly adapt to changing market dynamics. With these elements in mind, we may see technology companies start to bounce back by next year’s salary guide.

A significant increase for certain roles in technology sales

A small number of roles, such as pre-sales engineer and solutions architect, are seeing a significant increase (up to 25 per cent) compared to last year, while many of the other positions we looked at within tech sales remain the same.

The reason for these increases is due to corrections in the marketplace – bringing the salaries up to the same level as other roles with similar experience.

A positive impact on the startup world, large and small

While these larger technology companies are focused on restructuring and resetting themselves for the future, smaller, more agile startup companies will be able to benefit from this pause. We are seeing people from large companies be attracted by smaller growing businesses with the promise of a different kind of culture, the ability to get involved in many more aspects of running a business and the potential to receive pre-IPO share options that could pay off in the future.

Also Read: How G-P aims to redefine the EOR market through its global growth technology

What does the future hold for the tech industry?

While the technology sector’s salaries may be remaining relatively stable for the time being, it is important to recognise the industry’s resilience and potential for a rebound. The demand for technological innovation continues to drive investments and create new opportunities for both large and small companies.

As the industry recovers from recent challenges, it will seek to attract and retain top talent in order to remain competitive in the market. This competition for skilled professionals can lead to salary increases in the future.

With new startups emerging daily, advancements in emerging technologies, such as artificial intelligence, machine learning, and blockchain, are poised to create new avenues for growth. The technology sector’s ability to innovate, coupled with its adaptability and continued investment in research and development, positions it well for a strong future.

If you’d like to read Aspire’s Salary Guide reports in more detail, please download them here.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic

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Angels should play a more hands-off role: Sanjay Shivkumar of Carousell

Amidst the challenges of a tough funding climate, e27 is launching an exciting new article series called Angel’s Advocate to provide fresh perspectives on angel funding. In this exclusive series, we sit with prominent angels to hear their stories and strategies and gain unique insights about early-stage financing.

Sanjay Shivkumar started his first company while serving in the army and got into the tech space through a grant from Spring Singapore in 2010, building mobile apps for MNCs. In 2016, he joined Carousell through an acquisition and has since been active in angel investing in startups to give back, as others have done for him during his entrepreneurial journey. 

In this edition, Shivkumar shares his take on angel funding.

Edited excerpts:

How do you typically approach investing during a funding winter?

First, I try to assess whether a startup has the potential to raise enough funding or generate enough gross profits to sustain its operations for a significant period, typically 18-24 months. This is important because during a funding winter, it becomes more challenging for startups to secure funding, and I want to ensure they have a sufficient runway.

I also evaluate the startup’s business model. Companies that heavily prioritise growth without demonstrating early signs of monetisation may struggle to attract investors during a funding winter. I try to look for startups that have a clear path to monetisation or those that have proven to have already the ability to generate revenue.

The good thing for us is that I also feel that a funding winter helps angel investors open up the opportunities into a more potential deal flow where companies are now willing to take on more angel investors as the professionals/VCs become more selective and at a more realistic valuation.

What are your typical investment criteria, such as industry, stage, and geographic location?

It has evolved.

Initially, I primarily invested in companies raising their first angel round, targeting very early-stage startups. However, I have since shifted my focus to companies in the seed or pre-Series A stages. My approach was to reduce some risk as these companies tend to have more data points. And as previously mentioned, the seed and pre-series A companies are now more willing to let smaller angel investors come on board.

When it comes to industry preference, I prioritise companies operating in industries where I possess either some sort of domain knowledge, a genuine interest or companies which I feel are giving back to society in one way or another. By investing in familiar verticals, I hope I can better understand the broad strategy the company is taking.

Regarding geographic location, I prefer looking at the Asian markets, but the deal flow remains an obstacle to small-time investors like us, and thus I find myself investing mainly in Singapore-based startups. I believe that the next phase of significant growth or consolidation will likely emerge from this region, and we have several SG-based startups who have proven that they can scale to the region successfully.

Also Read: Good angels patiently fold many hands to find the perfect venture: Amit Parekh of Eureka AI

Can you describe your investment process from initial contact to closing a deal?

As an angel investor not engaged in investing full-time, my investment process typically involves relying on my networks or contacts who provide deal flows. A deal from an experienced investor is always preferred, and I’ve gotten into a few good companies through such introductions.

I normally meet the founders for a casual coffee chat to pitch their business and, more importantly, get to know them as a person. I would also do simple due diligence checks online, leveraging publicly available data. For example, B2C companies usually share their traffic in their pitch. I take note of those and use tools like Similarweb just to validate the rough numbers to see if it’s way off.

As a small ticket investor from a founder background, I understand the challenges and constraints faced by startups, so I try not to burden founders with excessive demands for information or an extensive list of questions.

For angel investors, we mainly struggle with access to deal flows. Unless you have plenty of time, I highly recommend angels to invest in funds (I participated in Orvel), where it will be much easier to get access to better deals and have more support than when an individual is investing alone in his/her personal capacity.

How do you evaluate a startup’s potential for growth and success?

I tend to focus on the founding team. I prefer teams with previous experience in starting companies, even if their previous ventures were unsuccessful. The knowledge gained from building something from the ground up can significantly contribute to their ability to navigate challenges and make better decisions.

This experience adds depth and resilience to the team, increasing the likelihood of success in their current venture. The key characteristic I am looking for is grit because I firmly believe it is teaming with grit that can go the distance, and we all know that running a business is a lifetime endeavour.

Secondly, I try to assess the industry in which the startup operates. While a strong team is essential, being in the right industry can greatly influence a startup’s growth potential. Additionally, I look for industries where consolidation is likely to occur, as this presents opportunities for startups to position themselves for growth and exit opportunities.

How important is the Founder’s experience and background when making investment decisions?

The founder’s experience and background are crucial to my investment decisions. I consider their experience building a business from scratch the most important factor. Starting a venture is a challenging endeavour, and firsthand experience navigating the complexities of running a business is invaluable.

When assessing founders, I specifically look for indications of grit and resilience. I look at their track record to understand the duration of their previous roles or startups. This information provides insights into their ability to persevere and sustain their commitment over the long term. I try to find Founders who demonstrate the determination and endurance required to run an entrepreneurial marathon.

Can you share your successful investment and what made that investment successful?

The best investment I’ve made for myself and my team is choosing the path of being a founder, going through the ups and downs (usually more downs, but those few ups will keep you happy) of an entrepreneurial journey and meeting good people who turned out to be great friends in my life.

In terms of angel investing, the most important aspect for me that has made some of my investments successful would be the quality of deals/companies I can access. By the way, I also have lost or will lose money on some of the investments I’ve made so far, so it is not like every investment will generate a return, and this is an important point for people looking to angel invest.

What are some common mistakes that startups make when pitching to angel investors?

I obviously cannot speak for all angel investors, but one common mistake I often encounter is an excessive focus on the product or technology. While the product and technology are important, allocating too much of the pitch, say 80 per cent or more, solely to these technical details can be overwhelming. Unless the startup operates in deep tech/science and is pitching to a specialised audience like scientists, this approach might not resonate with layman investors like us.

Instead, what I personally look for in a pitch is a clear articulation of the problem the startup aims to solve. I want to understand the significance and size of the problem and how the startup intends to address it directionally.

Also Read: It is important that founders see investors as their partners: Christina Teo of she1K

Another thing I try to look at is the founder’s motivation in starting the business. Did he personally face the problem, or was it more of identifying a gap in the marketplace? From my experience, Founders building products to solve their problems tend to be more innovative.

What are some myths about angel investment?

Myth: We are in it for high-risk, high-reward investments.

Fact: While we do have to take on more risk, and the bottom line is to be comfortable with losing our money, we do try to reduce that risk, and at the end of the day, I believe the biggest risk is putting your cash idle in a bank. In Singapore, we love putting our money into the property market, but I hope to see more of us angel investing as an alternative.

Myth: Angel investing is exclusively for tech startups.

Fact: While technology startups often attract angel investment, it is not solely for technology startups. People can be angel investors in traditional SMEs as well. SMEs power the economy of any country, and to me, technology startups are simply SMEs with the Internet as a platform.

Myth: Only wealthy individuals can be angel investors.

Fact: While some angel investors are high-net-worth individuals, many individuals could be mid-level managers or retirees seeking to leverage their experience or just contribute back in their own way.

How important is the alignment of values between the investor and the startup Founder?

The alignment of values between the investor and the startup Founder really depends. Some investors, like myself, adopt a hands-off approach, while others prefer a more hands-on role. Although I would also say most angels should play a more hands-off role.

Personally, as a hands-off investor, I still consider the alignment of values to be significant. I hesitate to invest in founders whose general life perspectives differ greatly from mine, although I cannot always find that out.

How do you manage risk when investing in startups? Are there any specific metrics or indicators you look for?

When managing risk while investing in startups, I always try to consider whether the startup is already generating revenue.

Startups that have already achieved revenue generation demonstrate some market validation and their ability to monetise their products or services as a critical skill set. This reduces the risk associated with startups solely reliant on funding without a clear path to revenue generation or simply pushing the hard work of monetisation down the line. Their revenue growth rate also provides initial insights into the scalability and sustainability of the business model and team.

Also Read: Do not treat the pitching process as a transaction, angels are not ATMs: Yi Ming Kau of Krux Asia

Can you share any advice for startups looking to raise funds from angel investors?

Hustle and build relationships: Continuously work on building relationships and expanding your network. Building strong relationships with investors and other founders can open doors to funding opportunities. Other founders can also really become good friends because they can be strong emotional support pillars, having gone through the same struggles that others might not understand.

Be clear about your ask: Clearly articulate your funding requirements and how the investment will be utilised. Be specific about the amount you seek and the milestones it will help you achieve. We will appreciate transparency and a well-defined ask.

Set realistic valuations: Avoid setting excessively high valuations, especially if your startup is not already generating significant revenues with high growth rates. Be realistic and align your valuation with market standards and your current growth stage. Coming from a founder background, I feel it is better to undervalue yourself in the first two rounds before you start to catch up to the valuations. The pressures of having your business metrics catch up to high valuations might not be worth it.

Focus on building your business: This is the most important advice. While raising funds is important, remember to prioritise building and scaling your business. Investors are attracted to startups demonstrating progress, strong execution, and tangible results. Spend significant time and effort on product development, customer acquisition, and building a solid foundation for growth.

Some founders focus too much on fund-raising and listening to investors too much. While ironic for me as an angel investor, I always tell the Founders to look after themselves and their teams first and foremost, and not the investor first.

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