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Sequoia Capital launches US$850M fund to ‘double down’ in Southeast Asia

Sequoia Capital, one of the most prominent VC investors globally, today announced the launch of a new US$850 million fund targetting startups in Southeast Asia.

Sequoia SEA Fund I will invest actively at the seed, Series A, and growth stages in companies across the region, it said in a blog post.

“We will continue to bring our large portfolio specialist teams to partner with founders in their crucible moments. We will continue to support seed-stage companies and women founders with programmes like Surge and Spark. And we will double down on initiatives to collaborate across our ecosystem — with founders, governments, co-investors, and partners — to help our region emerge larger, healthier, and more sustainable than ever before,” Sequoia Capital said.

The company has simultaneously announced the launch of a US$2 billion early-stage venture and growth fund for India.

Also Read: Why Musk’s remote-work policy at Tesla does not apply to tech startups

Sequoia Capital is one of the most active global funds with a number of investments in the region. Since the launch of its regional operations in Singapore ten years ago, the firm has invested in several firms, notable among them are Gojek, Tokopedia, Traveloka, Kopi Kenangan, GuadangAda, Biofourmis, Insider, eFishery, and Appier. It also runs the Surge programme out of Singapore.

Sequoia Capital is also excited about the growth of the Web3 industry in the region. “In the last couple of years, we have witnessed the emergence of a thriving Web3 ecosystem and new waves of innovation in markets like Vietnam, the Philippines, Thailand and Malaysia.”

“We are excited for what the next decade and beyond will bring, and we look forward to partnering with more of the daring founders of today to thrive in the largest markets of tomorrow,” it said.

Fundraising or preparing your startup for fundraising? Build your investor network, search from 400+ SEA investors on e27, and get connected or get insights regarding fundraising. Try e27 Pro for free today.

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Cryptocurrency: Hero or villain for the payment industry?

The payment industry is a fragmented one. Singapore has more than 500 payment companies; some provide just remittance services, while others offer multiple payment solutions.

Smaller companies often offer limited payment solutions, such as QR codes and/or POS machines, limiting their scalability. While bigger players could scale but often offer a closed-loop payment ecosystem to protect their business.

As a result, merchants often have to register with multiple payment companies, which takes up to three days for each registration. The fragmented payment industry is eating into merchants’ already razor-thin margins.

Based on the Singapore Payments Roadmap report, 18 per cent of merchants interviewed said cost is a major challenge, while 20 per cent cited slow settlement speed, and 13 per cent cited security.

Some payment companies are working to provide more options but most partner with other companies licensed to provide specific payment activities. This partnership model doesn’t resolve merchants’ pain points of registering with multiple platforms, nor the slow settlement speed and cost, since it still revolves around fiat and the traditional settlement method.

Alternative payment to tap into new customers

A possible solution could be using cryptocurrency. Blockchain technology enables the whole transaction to be decentralised, so no third-party settlement is required, which speeds up the settlement time for merchants.

As a result, merchants can receive and transfer funds almost instantly. Generally, crypto transaction costs are also lower than traditional payments.

Also Read: Crypto loans: Having your cake and eating it too?

For merchants, accepting cryptocurrency could open new customer segments. A recent survey found that around 16 per cent of Singapore’s adult population holds some form of cryptocurrency, and the country ranked sixth in crypto ownership among the 22 countries surveyed.

Out of the 16 per cent holding crypto, merchants could tap into two distinct customer segments: millennials who are tech-savvy and adventurous and crypto natives.

Millennials are more likely to own cryptocurrency and try new things, including using crypto to pay for goods and services. Charles & Keith and Novelship announced that they would accept crypto as payment, partly to target their customers, mostly millennials.

Crypto natives, especially early investors in crypto, are looking for new ways to enjoy their newfound wealth on high-value, luxury products. With the current global crypto value between US$2-3 trillion and further growth is expected, this population is expected to increase.

Cryptocurrency challenges

The most common concern about cryptocurrency is the risk of money laundering due to its anonymous nature. The Monetary Authority of Singapore (MAS) is actively reducing the money-laundering risks related to crypto.

MAS has clamped down on unlicensed crypto operators and requires licensed operators to adhere strictly to the travel rule, which requires sharing both beneficiary and originator identities and information.

Second, crypto is a volatile asset that could mean huge risks. One way to counter the threat is to partner with payment providers who offer instant crypto ramping into fiat based on a quoted price. This minimises the fluctuation risks since merchants would not be holding onto the crypto.

The third concern is the lack of standardised protocol or crypto used for payment. The most common crypto available as payment is Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and USDC.

Also Read: How CoinDCX aims to be India’s gateway to the broader global crypto ecosystem

Most of them are transferred via the ERC20 or TRON20 network. Customers need to convert their cryptocurrencies to ones the merchants accept before they can make a crypto purchase. This might turn away some crypto users who prefer to hold onto their crypto than convert to the merchant-preferred crypto to make purchases.

What’s ahead for cryptocurrency as payment?

Traditionally, the payment industry revolved around the fiat ecosystem. With the rise of crypto, companies are innovating and exploring outside the confines of the fiat ecosystem.

For merchants, while many are adopting the wait-and-see approach to how crypto payment will evolve, some are going in head-first to tap into its potential to speed up transaction time, reduce costs and open up new customer segments.

Using crypto has risks but also offers opportunities for innovation and growth. The crypto payment industry is just starting. Together stakeholders should join forces to learn, adapt and evolve to make the crypto payment process safe, secure and seamless.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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The heart and science of venture capitalism and why its more relevant than ever

I’ve often been asked how we built up Alpha JWC Ventures to where it is today and how we have come to build strong partnerships with our founders and portfolio companies.

In the same vein, I have also been asked why we have sometimes chosen to invest in a startup (an underdog, in my view) that others have seemingly steered away from.

What exactly is our investment approach in a startup or, more accurately, in a founder. Contrary to many beliefs, venture capitalism is not just a numbers game. To us, venture capitalism is a confluence of heart and science.

Changing for the better

The venture capital ecosystem is in a more mature stage compared to circa five years ago. Valuation and such were not as meaningful and robust as it is today. There is also more capital available to founders these days, and it is easier (than before) to raise money for seed funding. 

Also Read: Searching for gold in the silver economy: A venture capital perspective

But people have changed, and so have ideas and ideals. Founders’ missions are not just to drive revenue but to also make a lasting impact and drive positive changes in their societies.

This means that founders’ expectations of VCs have evolved accordingly; they are now (rightfully so) more demanding of the quality of the VCs they partner with and what value add they bring. That inadvertently also shapes how we make investment decisions and connect with founders.

The science of investing

Data and numbers

Before investing in a startup, we need to determine a sound valuation of the startup by looking at growth, financial feasibility and product-market fit.

We do this by looking at many data points and tapping into our deep market understanding and experience in the Southeast Asia landscape to assess if an idea would succeed.

Founder evaluation

Next, the most important part is assessing the founder(s). The idea is important, but the founder is critical to the company’s success. We emphasise the founder’s clarity of thought and the ability to maintain it in all situations to achieve key goals and lead a team.

In the startup journey fraught with changes and challenges (some expected, some not), the founder’s vision, finesse in taking action and making tough decisions will make or break the company. 

A great founder or leader will naturally attract a high calibre and inspire the team to back them up throughout the journey.

The heart of investing

Now comes the hard, or should I say ‘heart’, the part where every VC is guided by their values and motivations. 

Values and trust

Our firm’s values are critical in guiding how we engage with founders and how we can build a relationship of trust with them. When we hold ourselves to a high standard of integrity, we become trustworthy to all our stakeholders.

Only when there is trust can deals be made with confidence, speed, and at a low cost. Case in point, we recently closed a deal in two hours (between three meetings) because of mutual trust between the founders and us.

Focus on founder over numbers

At Alpha JWC, sustainable growth is crucial to us. We focus on the long-term fundamentals of the business rather than short-term vanity metrics.

In addition, we also care about how the organisation grows, and we understand that the founder is the key factor for the company to flourish. That is why our prerogative to be a trusted partner helps founders become even better leaders.

Also Read: The world is flat, but SEA is a (growing) bowl of venture capital and startup talent

Don’t get me wrong. The performance of our fund is very important. But we believe even more strongly that if we take care of our founders and stay committed to them through highs and lows, it puts them in a better state of mind and emotion to lead the company confidently. In short, we do well only when our founders do well. 

Every end is a new beginning

It is not all wins and successes, of course. The ‘heart’ part also comes in when things don’t work out. We treat our founders with as much integrity and dignity when the startup needs to be wound up.

We think about how to help them end the journey, support their team who will be displaced, and how we can learn from the experience. The startup may end, but not the relationship. And we have (and will continue to do so) reinvested in some of these founders. 

Conclusion

We enjoy and believe in what we do at Alpha JWC because we greatly respect our founders for the sacrifices, time, and heart they pour into their startups.

We are excited to work every day, knowing we have a part to play (however big or small) in supporting our founders in their endeavours. So is it more heart or more science in venture capitalism?

To me, it is equal parts. I believe logic needs to guide our passion and obsession with our founders. In short, the science needs to validate the idea, and the heart needs to support the founder. 

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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What lessons can crypto investors draw from the Luna, UST episode?

Due to the global geopolitical and macroeconomic turmoil, financial markets are in significant uncertainty. UST and Luna are probably the first major ‘crypto victims’ of this turmoil.

The crashing of the stablecoin UST and its sister currency Luna has been an eye-opener for many, especially crypto enthusiasts expecting to make a killing out of their investments. Many experts believe these course corrections are inevitable and necessary for cryptocurrency’s long-term future. They anticipate that these adverse conditions may continue, wreaking havoc across all asset classes.

“Over the short term, this event is negative for crypto and stablecoins, as many investors were affected by the crash. However, at the same time, not all stablecoins are created equal, and others have remained resilient and even increased their market share throughout this volatile period. Crypto is still a nascent industry and will learn lessons from Luna/UST to build more resilient protocols,” says crypto expert Bobby Ong.

While the market has dipped significantly in the last six months, investors should ensure that if they’re planning to take a long position, they’ve also taken the necessary risk management measures.

Also Read: UST, Luna crashes: Can regulation alone restore investors’ confidence in cryptocurrencies?

What are these measures? In other words, what lessons do these crashes teach investors and crypto enthusiasts?

e27 spoke to some experts and industry watchers in the cryptocurrency space. Below are their comments:

Yong Li Khoo, Research Analyst at Nansen Alpha, a blockchain analytics platform

Diversification is an equally important (or if not more important) strategy in crypto as in traditional financial markets. Proper diversification can reduce portfolio volatility significantly and cushion your losses if any of these tokens go down to zero.

Investors should always conduct their due diligence and take anything they read online with a pinch of salt.

Real-time alerts tracking large token price movements or transfers can be a lifesaver. The Nansen Smart Alert feature allows on-chain flow and token transfer monitoring. For instance, Nansen Smart Alerts can receive notifications of any abnormal on-chain activity, such as irregular withdrawals from liquidity pools.

As part of investor due diligence, monitoring on-chain data can complement one’s trading strategy and portfolio management. Nansen’s on-chain data lets investors get a clearer fundamental picture of the market and understand what smart money is doing.

For example, it allows you to see where funds are moving to, identifies new projects or tokens, perform due diligence and trace transactions down to the most granular level.

Bobby Ong, Co-Founder and COO of CoinGecko, an independent cryptocurrency data aggregator

When investing in crypto, it’s always important to do your own research (DYOR) and avoid blindly following cult leaders. While there were LUNA-bulls actively promoting Luna/UST, there were equally dissenting voices pointing out the flaws in the core mechanism on Twitter. Before making investment decisions, it’s essential to understand the facts surrounding a token.

Eddie Thai, General Partner, Ascend Vietnam Ventures

  • Don’t believe anybody who says they can return 30 per cent regularly and risk-free.
  • Ensure that projects that reach a certain scale have sufficient safeguards in place.
  • Diversify, generally. Only invest what you can afford to lose.

Chris Sirise, Partner at Saison Capital

Proper risk management is essential. Events like UST and Luna crashes serve as a reminder that building an understanding of cryptocurrency fundamentals is a constant and ongoing process.

Kenrick Drijkoningen, General Partner at Web3 investor Play Future Fund

Do your homework before venturing out on the risk curve. Apart from the majors, a lot in this industry is still early-stage experimentation. Good ideas will naturally survive and become the extensive networks of the future.

Also Read: What the fall of Terra Luna and the Asian financial crisis have in common

Fundraising or preparing your startup for fundraising? Build your investor network, search from 400+ SEA investors on e27, and get connected or get insights regarding fundraising. Try e27 Pro for free today.

Copyright: peshkov

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How Chinese EV startups are zipping into international markets (Part 2)

While Chinese electric vehicle firms made their first overseas push in Europe, they may find more long-term potential and profits in developing nations of the Global South. Conditions are enticing for sales of Chinese vehicles in developed countries, and its markets such as Southeast Asia and Africa that could provide the engine for lasting success.

Since automobiles have traditionally been seen as a globally connected sector, China has been attracting foreign carmakers into its export strategy to absorb larger parts of electric vehicle global value chains. The country gradually relaxed joint venture requirements to make it more appealing to foreign automakers, boosting the nation’s car part exports.

But this is just a half of China’s overarching strategy to supercharge the sector. As stated by Gregor Sebastian, an analyst at Mercator Institute for China Studies, in his post last September, the country does not look to only serve as a critical supplier of new energy vehicles. It also wants to groom national champions into global champions, electric car brands that perform feats globally.

This is urging Chinese startups to mull over their effective internationalisation paths.

Internationalisation strategies for Chinese electric vehicle startups

Previous studies often suggested that innovative Chinese enterprises prefer developing countries to developed countries when opting for internationalisation destinations as they can leverage their cost advantages. This seems not to be true in the field of electric vehicles.

Chinese startups, including NIO and Xpeng, decided to export their full-fledged electric cars first to developed markets such as Europe and the U.S. This is because these firms need to consider other market factors such as reasonable infrastructure availability, notable state subsidies, and proper income level of people to make sure that their internationalisation strategy works.

“All this naturally means that Western Europe becomes an attractive market for anyone taking electric vehicles,” said Kartik Gopal, a global electric vehicle industry specialist at the International Finance Corporation (IFC), a part of the World Bank Group.

That example represents the first common internationalisation strategy: export the whole car. Sam Olsen, a Singapore-based Co-Founder of the strategic consultancy MetisAsia and a commentator on Chinese-Western relations, brought up other strategies for electric vehicle startups.

Also Read: Carsome acquires majority stake in Singapore’s CarTimes Automobile

One is to control the technology and connectivity platform. Another is to dominate the electric vehicle portions, particularly crucial sections.

“I think that it’s much more likely China will make a lot of money from electric vehicles lately, but the way they will do it in the developed world is by dominating the car parts industry,” said Olsen.

Those, however, are just a part of the big picture. When it comes to scaling up globally, there is always a need for a supporting ecosystem. The next challenge is how to finance these technologies, how to make cars more cost-effective, and how to build those electric vehicle infrastructures?

“I think fundamentally the core technology know-how has now matured, and therefore the next is about scale-up, which attracts capital,” said Gopal. “Subsidies are promoting electric vehicles, but the next hurdle is that when people want to buy, many of them want loans on these, but the financial institutions are a bit hesitant. That’s the gap.”

He further explained that banks still find it quite challenging to finance electric vehicles today because it is still unknown technology with no resale markets. This issue is not unique to China. It also happens in India, Indonesia, Thailand, and many other Asian markets, lowering the speed of firms’ market acquisition and expansion.

Technical standardisation comes as the next profound problem, especially when various vehicle types and market sectors are looking to transition to electrified transport as quickly as possible.

“The U.S., China, Europe, and Japan, all have their standards. There used to be local certifications for every market you’re playing, and it’s extremely important,” stated Simon Hou, CEO and Co-Founder of XCharge, an electric car charging pile developer based in Beijing.

“We want to adapt to every single market certification to ensure that we provide the most qualified and the best product.”

In each market, XCharge has to carefully review its specific standard and develop an R&D team dedicating a lot of time to understand standards, implement procedures, roll out testing and obtain certifications.

All in all, the two forces working hand in hand are regulatory bodies encouraging the standardisation of all the different components and market pressure that requires standards to be applied as quickly as possible.

“We have to deal with challenges around interoperability of technology for both fleets and private customers,” said Nadur of bp Ventures. “It’s imperative then for the industry actors to find the right standard that enables that affordable, clean, and reliable transition.”

“The pressure is to ensure that this energy transition essentially leaves no one behind,” she added.

Europe comes as the first stop

In the developing new energy vehicle industry, Chinese carmakers, particularly electric ones, are mostly eyeing the European market for improved brand awareness, as reported by Yicai Global.

Chinese manufacturers of electric vehicles are establishing local operations in Europe to build up respectable brands on the continent. For example, Great Wall Motors and Lynk & Co have formed European entities that handle research and development, sales, and management activities.

Also Read: China’s mounting economic problems are a cautionary tale for western markets

SIn Shanghai, SAIC Motor has also launched four electric vehicles in Europe and started to record fruitful results. Last year, the firm sold 21,000 MG models, a threefold increase over the previous year.

As Europe has always been heavy in terms of net-zero obligations, electric vehicle buyers in those countries can benefit from high subsidies and a comparatively well-developed charging network. This enables a more open mindset when it comes to deciding to experiment with a new electric vehicle brand for daily use.

China’s automakers also have government support to master European safety ratings, allowing firms to build innovative products and deliver them quickly to the end-users.

But the most competitive edge that Chinese brands have over Volkswagen, BMW, and other European brands is, perhaps, China’s ability to provide mobile apps and a supporting digital ecosystem to service global buyers and keep them up to date with developments of their electric vehicles.

XCharge, a China-based innovative charging solution provider with an office in German, underlines its unique selling point as having charging products that are “well-connected with the device and well-managed on the backend; of a service platform.”

NIO, a Chinese multinational automotive company headquartered in Shanghai, also opened a few showrooms in Europe that are contemporary and well-branded to pique people’s curiosity and offer pick-up and delivery services and mobile servicing. This is different from the direct sales model of Tesla or the car dealership network in Europe.

“They [Chinese electric vehicle startups] are trying to bring over the existing sales strategies from China into the European markets,” said Sebastian. “I think they need to make sure that they use their strength, but they also need to make sure that they don’t just copy what has worked in the China market and not adapted to local consumers.”

This strategy, for the time being, needs more time to validate itself.

During the globalisation process of Chinese electric vehicle firms in developed markets, another concerning problem may be the high-quality maintenance and customer support requirements of end-users, as stated by Li Bo, Ventures Principal and General Manager of Shell Ventures Company Limited, which invested in XCharge in 2021.

“A startup typically lacks the resources and enthusiasm to address so many areas, and spreading the firm too thin might lead to unanticipated issues,” she said.

Southeast Asia to be a lucrative supply chain partner

As China and the ASEAN share geographic proximity, the two sides have naturally built long‑term bilateral trade relationships over decades, and we’re expanding rapidly as their economies flourish.

“Southeast Asia is going to be an excellent market, most likely for China’s electric vehicle manufacturers,” said Sam Olsen.

Since 2009, mainland China has become ASEAN’s largest trading partner, with the total value of trade in goods in 2020 amounting to US$516.9 billion, accounting for 24.7 per cent of the region’s foreign trade. As these trade activities ramp up, the ASEAN market is also among the top destinations for China’s outward foreign direct investment, with six ASEAN countries in the top 20 by the end of 2020, according to the Statistical Bulletin of China’s Outward Foreign Direct Investment.

This implies that China is likely to invest in electric vehicle infrastructure for this region to support its internationalisation strategy, especially when the whole car-making industry in these countries has yet to develop.

“If they [Chinese firms] know that they can sell electric vehicles in millions of units, this is a very good business investment,” Olsen added.

In February 2020, China’s Great Wall Motor took over GM’s auto facility in Rayong, Thailand, and announced last year that it was ready to launch electric vehicle models in the country. A few days ago, Chinese carmaker Wuling also launched its locally-assembled Wuling EV in Indonesia, taking advantage of the archipelago’s incentive programme to ramp up vehicle electrification.

In April this year, China’s battery giant CATL also teamed up with Indonesia’s state-owned groups to build a nearly US$6 billion battery complex. Previously, China has been known for its momentous investments in the archipelago’s nickel, copper, and other ores utilised in electric vehicle production.

Once the infrastructure is set up, the vehicle form comes as the top concern for a successful Chinese electric vehicle expansion in the region. While four-wheelers are being sold predominantly in developed markets such as Europe, in developing markets such as India, Southeast Asia, or Africa, two-wheelers, and in some cases, three-wheelers, are more prevalent.

Also Read: Grab, Hyundai launches their first electric vehicle service in Indonesia

“Of course, challenges are infrastructure and people’s ability to buy,” said Gopal. “But you also need to create unique battery packs or different data for a motor solution and make it suitable for those markets.”

This means core technologies also need to adapt to create uniquely suited products for each market. For instance, in Europe, carmakers have to deal with cold conditions to keep the battery bombs. But in Asian markets, they need to figure out how to keep a battery cool when it is even 45 degrees outside.

Local policies also add to the mix, potentially attracting products to come into a particular market. For instance, electric vehicles imported from China enjoy zero per cent import tariffs in Thailand under a bilateral agreement between the two countries. It makes Thailand a particularly appealing market for Chinese electric vehicle exports in the region.

Some might think of SEA countries would rather build their homegrown electric vehicle champions, but experts see that this is not likely to come to fruition.

“I think we’ll find it very expensive for any Southeast Asian country that wants to build a car,” added Olsen. “There isn’t a domestic manufacturer; there’s no real domestic experience creating cars in ASEAN.”

Look at Thai electric vehicle firms as an example. Thailand’s Vera Automotive developed a battery electric vehicle called V1 but produced them in large quantity in China by Geely before exporting them back to Thailand. While the firm is Thai, production is established outside of the country, mostly due to the gigantic cost of entering automobile manufacturing.

But from another perspective, Southeast Asian countries can instead look at this sector and answer whether or not they can involve in the component manufacturing, if not the full vehicle production.

For example, Indonesia has a significant number of nickel mines that are used in lithium-ion battery production. The archipelago may want to exploit that not just to supply electric vehicle manufacturing in Indonesia, but also to export that to other markets in the region.

“It’s not the same as going to European countries where there is a lot of hostility and distrust of China,” said Olsen. “There are many people [in Southeast Asia] happy to do business with China. This going to be very successful.”

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Mighty Jaxx acquires statue digital collectible firms Kinetiquettes, PLAYe for “multi-million dollars”

From L – R: Kelvin Chan, Woon Chong, Adeeb Md (Co-Founders, Kinetiquettes), Jackson Aw (Founder and CEO, Mighty Jaxx), Bryan Tan (Chief Strategy Officer, Mighty Jaxx), Chris Sng (Founder, PLAYe)

(L -R): Kelvin Chan, Woon Chong, Adeeb Md (Co-Founders of Kinetiquettes), Jackson Aw (Founder and CEO, Mighty Jaxx), Bryan Tan (CSO of Mighty Jaxx), Chris Sng (Founder of PLAYe)

Mighty Jaxx, phygital collectibles company in Singapore, has acquired Kinetiquettes, a statue collectible firm, and PLAYe, a specialised direct-to-consumer platform of consoles, video games, collectibles, and action figures.

The deals are worth multi-million dollars, Mighty Jaxx said in a statement.

The announcement, following its recent over US$20 million Series A+ funding, is part of Mighty Jaxx’s growth strategy to extend its capabilities in and beyond the future of collectibles. The startup has raised over US$40 million to date.

Kinetiquettes and PLAYe will continue to operate independently while actively collaborating under the umbrella of Mighty Jaxx’s management. The deals will allow all the three companies to collaboratively evolve, develop better technical expertise, and increase product offerings.

“The physical collectible has always been our core business. While that will not go away, the intention is to take what we have and amplify it digitally and phygitally. The acquisition of Kinetiquettes and PLAYe moves us closer to our creative vision of working towards connecting all our fandoms onto the MightyVerse,” said Jackson Aw, Founder and CEO at Mighty Jaxx.

Also Read: Mighty Jaxx raised US$10M in a Tencent-led round to grow its designer toys and collectibles biz

“We are looking to develop real-life experiences, the MightyVerse, digital collectibles and work towards a true hybrid phygital offering via our platform that will reimagine the full-experiential journey for all fans and create value for them,” he added.

Kinetiquettes works with renowned video game and anime publishers, such as Capcom, SNK, and Crunchyroll, and collaborates with top artists and sculptors. It will offer opportunities for Mighty Jaxx to develop a new product. Kinetiquettes will bring cult gaming IPs like Capcom’s Street Fighter, Monster Hunter, SNK’s King of Fighters, Arc System Work’s Guilty Gear and the wildly popular anime titles Attack on Titan and My Hero Academia.

At the same time, PLAYe is a specialised DTC platform for video games, action figures, trading cards, and collectibles. As an authorised channel for Sony Playstation, Nintendo, and Xbox, PLAYe breaks the barrier between online and offline geek shopping, providing thousands of games, collectibles and action figures to its legions of fans.

The PLAYe acquisition offers an opportunity to leverage its DTC channels. Its established B2B network in the world of pop culture will greatly enhance the visibility of Mighty Jaxx products in stores and supplement PLAYe’s offerings to create and complement a bigger community of avid game enthusiasts and collectors.

Founded in 2012, Mighty Jaxx designs and produces digital and phygital collectibles in partnership with individuals and brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas. It claims to ship millions of phygital collectibles to over 80 countries worldwide yearly.

Also Read: What lessons can crypto investors draw from the Luna, UST episode?

It is building an integrated platform to empower future pop-culture brands with the end-to-end supply chain of collectibles, including artist development and incubation, proprietary IP operation, and providing global consumer access with new retail.

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Kristal.AI expands to ESOP liquidity offerings

ESOP

Kristal.AI has made a mark in key markets in the Asia Pacific with its wide range of product offerings catering to high net-worth individuals as well as first-time investors looking for a seamless digital wealth management experience. Their curated marketplace of investment products has been hugely popular with their customer base and they are looking to expand their Private Markets offerings to two new verticals — private markets solutions like ESOP liquidity solution and Kristal Managed Funds like Pre-IPO and early-stage fund.

Manmohan Mall, Head of Private Markets & Family Office at Kristal.AI, remarked that investors with a portfolio in the $1-5 million USD range don’t get the same level of access and advisory services in traditional private banks as bigger institutional investors do. “Kristal is able to help our clients make investment portfolio decisions with its unique mix of hybrid human-led advisory capability and machine-led processes and structure,” he added.

In the private markets vertical, Kristal is looking to establish its presence by offering investments in startups with its largest markets, in terms of end investment, in companies based in the US and India. Mall said that the company is very open to opportunities across their client segment of accredited investors.

Kristal Private Markets (KPM)

KPM specialises in providing investment access in high-quality private companies to investors who are looking to diversify their portfolios beyond traditional investment avenues. Their access to pre-IPO companies and high-growth startups enables investment access to privately-owned companies at a much lower minimum investment size. Through its ESOP liquidity service and primary fundraising capability, it now aims to also provide a wide range of solutions to private companies to help them manage their capital requirements.

“Kristal Private Market uses various public and private databases, market studies, and industry sources to derive relevant and required information on the asset. The investment thesis is shared in a consumable manner to aid investor education and enable informed decision-making,” pointed out Mall.

Kristal.AI’s Private Market launched over 15 private market deals last year, facilitating investments in a wide range of private deals in high-growth companies across sectors such as Stock Exchange, EdTech, FinTech, Crypto, FoodTech, Neo-banks, and more. It also provided access to some difficult-to-access companies like SpaceX as well as newly minted Asian unicorns and businesses like Thrasio, Byju’s, Udemy, Dunzo, Synoption, Stockal, and many more.

“The SpaceX name stands out because of Elon Musk’s visibility and it was challenging to get the transaction access for our investors. A lot of people want access and the ability to invest in SpaceX and we were able to get access and execute the investment opportunity so it was a big win for us,” Mall commented.

He added that the complex structure of the deal means they had to gain access through a slightly more complex investment structure and they are currently working to get on to the cap table and give more direct exposure to their investors.

Private markets have seen significant growth in the last decade, explained Mall, and he believes the participation is a lot wider today with more and more individual investors ready to explore these opportunities. The explosive growth over the last 4-5 years has seen Kristal take advantage of the innovation and wealth creation happening in these markets to bring private-sector assets to their investor base.

“We have come across some fantastic deals,” he says, remarking that “We have seen a Grab or a Gojek or a Byju’s having performed and grown.” Last year, there was a handful of unicorns in India but today the market has touched hundreds of unicorns in less than a year,” pointed out Mall. He admits that every asset class would have gone through a bit of correction in the last few months but at Kristal, “we see private deals as a great opportunity for the discerning investor who strongly believes in this asset class.”

Also read: JTC bolsters Southeast Asian innovation through LaunchPad

In line with the correction the public market has seen, private markets have also faced this correction and market momentum. To this, Mall had an interesting opinion, “In such a market condition, there are opportunities to come in at a better price point. It is a great opportunity for a discerning investor to come at a more attractive valuation. We as a platform are witnessing more negotiating power in this situation on the price point with the sellers. Hence, overall it looks like this is a buyers’ market now. But now it requires a lot more work to convince investors that this is the best time to diversify into the alternative space of private markets.”

The key aspect driving their growth, believes Mall, is that Kristal’s platform helps democratise these investment products. A typical PE hedge fund deal comes in at a ticket size above $5 million USD. Investors on their platform can get opportunities at smaller ticket sizes depending on the transaction. “Investment in any big or large private company, depending on the deal size, is typically available at a minimum ticket size of $25kUSD. We have even enabled smaller investment sizes like $10k USD,” remarked Mall.

The only constraint is how well their technology can handle the volumes, Mall explained. “We have added our very strong advisory aspect to this because typically, the availability of information is limited on private companies. The team tries to analyse deals by working with founders and investors and make the information available in formats so that investors have an opportunity to understand and dig deep into these companies,” he explained.

He believes their engagement model gives them a very strong differentiation in the private wealth management space. “You do have similar platforms in the US but this level of advisory capability is not there. This kind of asset class is usually looked at by institutions but our Private Markets team does all that research and provides advice,” he continued.

Kristal.AI unveils ESOP liquidity as a solution for private companies; completed  $1 million worth of exercise for its own employees

Their investor base includes B2C client segments of mass affluents who qualify under the regulatory definition of Accredited Investors, and the growing B2B2C segment of wealth managers, boutique investment firms, and financial advisors looking to provide their client base in India access to high-quality private market opportunities. This segment represents a large opportunity for Kristal, Mall believes.

In the corporate segment, they are looking to provide liquidity-related solutions for early to late-stage private companies that are the relevant client base for KPM.

Mall pointed out that “Earlier startups took 4 to 5 years to have an exit but now, the time frame has increased to over 10 years. Thus, the ability to provide liquidity increases significantly for companies. Wealth needs a channel to convert it into cash,” added Mall. “Based on preliminary discussions with companies, there is a lot of excitement on the possibilities.”

Kristal.AI has announced an ESOP liquidity programme for their own employees as Kristal’s team believes their company is the perfect candidate to test out their ESOP liquidity programme. It plans to roll out the ESOP Liquidity programme as a service to companies that are looking to provide liquidity options to their employees and early investors.

Mall explained, “A lot of wealth has been created by these companies for their earliest employees and founders including a sizable amount in ESOPs. But this wealth is not liquid to a large extent, so if these people want to buy a house, etc., it becomes difficult to cash out the wealth they have in the form of ESOPs. Hence, there is a need to provide such ESOP liquidity exercises at regular intervals.

Also read: Top 5G Startups in 2022 Announced

“As the company grows, the ESOP value grows — so if companies can provide liquidity along with that it becomes a very attractive option for these employees. It’s a real dollar value to the wealth creation and we provide a solution working with companies to provide liquidity,” he explained.

The next couple of years will see the company making a lot of efforts to participate in primary fundraising for these subsegments. Refining and marking the ESOP liquidity solutions will be very critical for many companies in startup ecosystems, Mall believes. “Soon people will start questioning cash vs ESOPs; if they can convert it into cash, it will be a major breakthrough for companies to retain people.”

The order placement process for ESOPs exercise is executed on a private blockchain, built and owned by Kristal.AI. The transaction is recorded on the blockchain for credibility and security, the company said. “The ability to execute on a private exchange would make it more credible, and once it scales, will become more valuable. Now, the focus will be on taking it to other companies in key markets like India and Singapore,” Mall remarked.

“Stakeholders in an unlisted company no longer have to wait for the company to go public or for a major investor to come in. With Kristal’s ESOP liquidity service, early phase to late-stage companies would be able to provide easy liquidity solutions to their employees or shareholders without cluttering their cap table,” said Asheesh Chanda, Founder and CEO of Kristal.AI.

The company claims that overall demand for investing in its platform exceeded the total supply of shares within 10 days of launch. The company had announced an ESOP liquidity programme worth over $1 million (Rs 7.5 crore) for former and existing employees. It plans to conduct such exercises every year to facilitate wealth creation opportunities for both the existing and former staff.

Moving to fund-based offerings

Apart from the ESOP liquidity service, they plan to focus on two opportunities to offer in a fund format — a diversified portfolio. Mall said they “are looking to launch couples of funds focused on Seed, Series A level to late/pre-IPO stage  companies.”

These are the Pre-IPO Fund (Evolve Fund): A Pre-IPO fund, investing in growth to late/pre-IPO stage. And their Shark Fund focuses on high conviction ideas from Seed to Series A companies with strong fundamentals.

Kristal plans to launch these funds in the next few months. “This would be of interest to a segment of our investors who might not want to take single exposure,” Mall explained. “What really differentiates is the strong advisory role we are able to attach to the offering — you will always be able to find the right investment through us,” he added.

Also read: SAP expands innovation initiatives in Southeast Asia

Mall said they are eager to get started with fund-based offerings since they’ve got some strong anchor demand from investors, and they believe they can fine-tune the funds depending on the opportunities and marketplace.

“Proper digital wealth management on an app is something very unique from an Asian perspective,” believes Mall. Their go-to-market strategy in a market like India is where Kristal teams up with wealth advisors to provide a plug-and-play solution with their technology.

“We are the tech platform that will fit into a private bank or wealth management firm.” That is what gives the real power and potential growth for our startup,” he added. “What we have to offer is quite unique in many ways and that’s why we see a great demand for both models.“

Kristal.AI is currently in discussions about a Series B funding round.

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Photo by Tima Miroshnichenko

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This article is produced by the e27 team, sponsored by Krstal.AI

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Ecosystem Roundup: Ant Group soft launches digibank in SG, Temasek’s US$3.6B for eco-friendly investments, Traveloka close to raising US$200M

Traveloka

Traveloka fuels up with US$200M after failed SPAC merger
The company has said that it is still committed to going public after halting its talks with Bridgetown Holdings; Traveloka has garnered a total of US$1.2B from its past investments.

Temasek allocates US$3.6B for eco-friendly investments
It has launched GenZero, an investment platform committed to global decarbonisation; It will offer capital to companies from the early to mature stages under three areas: tech-based solutions, nature-based solutions, and carbon ecosystem enablers.

Carro buys 50% of Indonesian car rental firm MPMRent
MPMRent is the rental unit of Indonesia-based automotive group Mitra Pinasthika Mustika; Aside from having a fleet of more than 13K cars, MPMRent also provides financing services for its customers.

Animoca Brands investments valued at over US$1.5B
It has made more than 340 deals as of April; The company recently led funding rounds in companies, including content production service Gusto Collective, gaming studio Untamed Planet, and Our Happy Company, a social commerce firm.

Alpha JWC, Emtek co-lead Indonesian culinary startup Mangkokku’s US$7M Series A round
Mangkokku operates 50 branches and serves 4M+ bowls annually via its online and offline channels with dozens of permanent and seasonal menus; The startup currently operates 50 branches across several cities.

Dagangan raises US$6.6M to develop new financial services, expand national reach
Investors are Sumitomo Mitsui Banking, Monk’s Hill Ventures, and Payfazz CEO Hendra Kwik. Dagangan is an e-commerce platform that provides same-day and next-day delivery for a variety of household needs.

East Ventures-backed IDN Media secures Series D funding
Investors are Mayapada Group, KMIF, OCBC NISP Ventura, Dentsu Group, and V Media Ventures; IDN Media operates sites including IDN Times, Popbela.com, Popmama.com, Yummy, IDN Creative, IDN Event, and a creator platform called Indonesia Creators Economy.

Ant Group soft launches digibank in Singapore
Anext Bank will be led by Toh Su Mei, a former executive of DBS Bank; Anext Bank will focus on providing digital financial services to local and regional MSMEs, especially those that engage in cross-border operations.

Binance Labs invests in PancakeSwap’s token
PancakeSwap is a decentralized exchange built on BNB Smart Chain; With daily active users hovering above 400K, it is also among the biggest DApps on Binance’s blockchain network.

Australian city mulls accepting Bitcoin for tax payments
Gold Coast Mayor Tom Tate said the move is a signal to the younger generation that the city is innovative, noting that the volatility of Bitcoin’s value is not that bad; El Salvador was the first country to approve Bitcoin as an official currency.

Vietnamese customer data firm PrimeData raises seed funding from VIISA
PrimeData helps businesses collect data, set up user databases, and create customer segmentation to develop personalized sales strategies; Its products target retailers, real estate developers, and payment companies, among others.

GoTo Group adopts Gojek’s sustainability initiative
As part of its first focus, Zero Emissions, GoTo Group looks to convert 100% of its fleet to e-vehicles and achieve zero greenhouse gas emissions by 2030; Meanwhile, the company said it generates 335K metric tons of waste annually.

Lazada replaces its group CEO
The e-commerce giant has appointed James Dong as its new group CEO with immediate effect; He replaces Chun Li, who has helmed the company since July 2020.

Temasek-backed crypto exchange FTX launches in Japan
The firm’s operations in the country will be handled by Quoine Corporation, which was acquired by FTX earlier this year and renamed as FTX Japan; FTX offers a trading platform for cryptocurrency and other assets such as prediction markets, options, and volatility products.

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Funding winter? Indonesia marches on … and why it will survive the gloom

I spent about 12 days in Jakarta, Indonesia last month, meeting tech founders, investors, executives and operators. Here is a first-hand account and highlights which may be useful for you to know.

Market sentiment

Most people, matching the global sentiment, are plain worried. Everyone understands the funding party of 2021 is over.

Founders have a lot of questions about what they can expect when they go out to raise. Is the market going to be back up in three, six or 12 months?

Companies which were planning to raise in the short-term, are now in a tight spot and looking to shareholders to bridge the gap while companies which recently raised are breathing a sigh of relief. Most are focusing on conserving cash and directing their efforts on proving their business’ sustainable unit economics.

Investors are increasingly herding and hesitant to do non-consensus deals. “Winter is coming” is echoed around SCBD. Such statements are catchy and resonate deeply with people but do not give any sort of clarity to founders and amplify worries about an “abstract winter” i.e., we don’t know what’s going to happen but it’s going to be bad.

Yet, some investors remain optimistic, perhaps rightly so:

  • The economy is strong. Indonesia’s economy is stable and growing, with five per cent YoY growth in Q1 2022, partly spurred by commodity prices and partly by a pick up in private consumption.
  • Attractive entry prices. Funding winter has brought valuations to earth so if you are an investor with capital to deploy, you can enter great businesses and get a nifty return when wider capital inflows pick up again.
  • Strong will thrive. Portfolio companies with strong fundamentals will come out of this downturn stronger i.e., when the debris clears, competitors with weaker fundamentals would have slowed down or shut down.

Real problems, real solutions

Funding winter or not, real problems need to be solved for Indonesians and builders to continue to build effective solutions. For example:

  • Quality education access leads to increased global competitiveness (Co Learn, Binar Academy).
  • Digital payments penetration and transaction data mapping lead to credit access for the traditionally unbanked (Xendit, BukuWarung).
  • Bringing insurance to the new age to promote well-being and productivity of an increasingly diverse/younger workforce (Aman, Oktolife).
  • Empowering micro-entrepreneurs to make a decent living (BintanGo, Super).
  • Bringing down extremely high transport costs to unlock personal savings/investments (Swoopmove).

For the sake of brevity, I have only given a select few examples covering select sectors. We will be releasing comprehensive sector deep dives later this year.

Investor ecosystem

The local venture capital ecosystem is increasingly self-sufficient (at least for the early-stage rounds) with leading funds such as East Ventures, AC Ventures, MDI Ventures, Trihill Capital, Alpha JWC, Skystar Capital and Intudo Ventures together managing over US$2 billion. Many of them have recently closed new bumper funds and are deploying consistently, albeit in a slightly more paced manner.

Also Read: Funding roundup: SG’s KILDE raises US$350K, East Ventures backs Indonesia’s Riliv

There is a general acceptance that international investors especially ones who have not operated in SE Asia for long and don’t have feet on the ground will pull back for now which leads to a concern of a growth-stage funding gap opening up.

Recent transactions (see Xendit, KitaLulus, Astro) would prove otherwise but there are perhaps exceptions or rather a legacy factor at play i.e., announcements are usually three-four months behind deal closure, do expect a few more announcements of US$50 million+ rounds in the next month or so.

Notwithstanding, some international investors who have been entrenched in the SE Asia ecosystem for long, especially ones with new SE Asia-focused funds or evergreen setups, are looking very opportunistically at the market and we see them maintaining or even picking up the pace which positions them primely given the growth stage supply-demand mismatch.

Where are the Chinese? Historically active Chinese VCs in SEA, have been relatively quiet in recent times. However, it is understood there are some new entrants in the market and are looking to establish an on-ground presence in Indonesia. Plus India not being a very open market for Chinese investors, makes Indonesia a net benefactor.

Korean and Japanese investors, although never the dominant set, seem to be plugging away with deals here and there.

Middle Eastern investors have a significant amount of capital committed to Indonesia but mostly via the LP route, backing local VCs, rather than investing directly (for the moment).

Public markets and exits

The crown jewel of Indonesia, GoTo, has fared poorly on the IDX, the market cap has plunged 25 per cent since listing on 11 April 2022. To be fair, there are some knock-on effects from the global market crash, but GoTo will have to readjust to the new reality quickly and start delivering on its promise for its own sake but also for its peers.

To be noted the local listing was most likely a precursor to the eventual US listing but we can expect a delay to those plans. Some other notable tech or tech-related listed companies on IDX like Bukalapak and Bank Neo Commerce (Akulaku-backed) have not done well either.

However, making IDX into a reliable listing option for tech companies is a priority for the government, in the longer term, IDX can become a major listing destination in SE Asia for sub $1b tech companies and a secondary listing destination for larger Indonesian unicorns subject to an establishing an initial track record.

In terms of tech M&A activity in Indonesia, we see more volumes coming through in the medium-term, taking buyer inquiries as a leading indicator. Especially when we look at the micro (US$1-10 million), small (US$10-50 million) and medium (US$50-200 million) size transactions, a lot of companies have done well growing their businesses.

But at the same time have reached the end of the runway in terms of scale, expertise and stamina while big players (potential acquirers) are running away with an unassailable lead, most of the capital is likely to gravitate to these supposed winners given their growth prospects, organisational depth/breadth and expansion ambitions.

SEA expansion

Indonesian companies with unicorn ambitions are looking at neighbouring markets for growth as their domestic serviceable obtainable market saturates.

Also Read: This family office has launched a startup accelerator with a mission to protect, restore biodiversity in SEA

Already, we see large Indonesian tech companies establish a corporate executive base in Singapore, using it as a launchpad into other markets as so many Singapore-based tech companies have done before.

Partly driving this are its shareholders i.e., the Indonesia-first funds (some mentioned before) which have raised significant growth capital and need to deploy across more markets to keep delivering returns, from a capital efficiency pov, having a portfolio grow is relatively easier and synergistic than investing in fresh companies in new markets.

The subtle Indian influence

Operating in both markets of India and Indonesia, I can’t help but notice the similarities in terms of demographics, consumer behaviour and outlook which drive similar business models and value propositions, with Indonesia following India’s example, perhaps two-three years out.

Another peculiar thing I noticed while talking to early-stage founders is how they increasingly referenced Indian unicorns when describing what they’re building.

For example, X for Indonesia, the X often being a bigger Indian tech company. It is a bellwether of the increased capital, company and people flow between the two countries, a bridge we certainly wish to help build in the coming years.

People impact is already prevalent via Indian-origin founders, who seem to be doing quite well for themselves, having built some of the leading tech companies in Indonesia such as Ula, BukuWarung and Co Learn, to name a few.

Signing off

Indonesia is better positioned than ever, despite the current global downturn, relative to a lot of its peers in terms of market dynamics, self-sufficiency, local capital base, government support, and its position in international geopolitics.

Most of all, it is great to see so many strong companies being built by an ever-increasing base of super talented founders and tech execs. I am betting on them to endure this interim blip of a funding winter and thrive through and after.

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5 reasons easy claims are important for India and the healthcare sector

The main function of insurance is to ensure a smooth cashless claim settlement or reimbursement along with key product features, but is the sector doing enough to help the insurers?

India’s healthcare sector stood at US$160 billion in 2017, and it is estimated to reach up to US$372 billion in 2022, according to Statista. India’s healthcare market, without a doubt, is now one of the largest sectors in terms of revenue and employment as the industry continues to grow at a rapid speed.

From Long Turnaround Time (LAT) to submitting truckloads of paperwork, from long lines at TPAs (third-party administrators) to pestering doctors to issue another letter for a claim, a health insurance claim often leaves one frustrated. It is not surprising then that ‘claims’ has become a differentiating factor for most providers in the market. 

Insurance providers need to get smarter and move beyond risk remediation to create partnerships with their customers and mitigate risks. With the scope of the market expanding and maturing, lesser capital, new entrants and increasing competition, and tech-enabled customers, insurance companies need to reinvent the whole cycle of how they service their customers.

A ‘claim’ is crucial to the retention of the customer and the company’s growth, given that it might be the only touchpoint between a consumer and the insurance provider.

Also Read: Why India needs to improve access to instant healthcare solutions

Here are the challenges that need to be addressed:

Multi-channel seamless experience

With COVID-19 pushing for digital adaptability, the Indian consumer is increasingly becoming platform-agonistic, beyond metros as well. Technologies such as artificial intelligence, big data analytics, and blockchain can help transform IT systems for the insurance provider.

Insurance providers need to adopt AI-powered platforms to help agents market the right policy, set up virtual branches, and then provide a seamless experience when settling claims.

According to IBM, two years before the pandemic in 2018, only 12 per cent of insurance executives reported prioritising true digital transformation, moving toward entirely digitised data and processes, with intelligent workflows spanning systems across the insurer and ecosystem partners.

This number is expected to jump to 64 per cent by 2022. The data that the insurance company receives from the prospective client can help it create a seamless and personalised offering for the person.

Risk concierge

Risk concierge helps boost business value at multiple levels. By moving from being just a seller, insurance companies need to become companions by acting as a concierge for their health needs.

Essentially, a risk concierge finds out what a customer wants and provides what they need at every step of their health insurance, from buying one to hand-holding the insurer through their insurance cycle.

It should be able to assess risks, provide recommendations, and schedule health check-up appointments in case of impending risk to a person’s well-being. For a risk concierge to work well, the company would need to invest heavily in cloud, AI and connected technologies such as the Internet of Things (IoT). 

A concierge helps address the health risk of an insured individual holistically, leading to better loyalty from the consumer and creating a true competitive advantage in the over-crowded insurance market, which is inundated with new products and players every day.

It is imperative to move from traditional health insurance providers to an emerging concierge, especially in the Indian market.

Going cashless

Digital claims can increase customer satisfaction scores by 20 per cent, reduce claims expenses by 25-30 per cent, and improve claim handling accuracy, by reducing both overpayments and underpayments, according to McKinsey.

However, a cashless process can only work if the insurer is fully digitally-covered, ensuring end-to-end digitisation of the claims journey. 

Multi-channel FNOL (first notice of loss), automated claims segmentation, and digital claims status tracking are some of the digital processes that an insurance company can adopt.

Servicing the non-digital natives

However, since many people still don’t have credit cards or cannot use digital payment modes, overreliance on IT might undermine customer experience in the most important moments of a customer’s journey. Hence, insurers need to balance the integration of automation with differentiating personal services. 

Also Read: Shaping the future of healthcare with smart hospitals

While most Indian consumers are increasingly moving online, the category called baby boomers (born between 1946 and 1964) is still struggling with many aspects of technology. This category is the one that needs the claim assistance the most, and thanks to their age, they need to visit the hospital quite regularly.

For a consumer, who is not a digital native, it is imperative for insurance providers to preserve the human touch in insurance claims transformations. The answer would be to balance both aspects, IT and human approach, to provide a holistic experience. 

Communication

Do your communication channels for next-gen customers, and baby boomers line up with customer preferences? With young customers preferring full-service apps or non-selling direct outreach through affinity and community groups, many people need that hand-holding through each step.

As a health-insurance provider, is your communication segmented based on these preferences? 

Moreover, insurers should look at providing services that add value for and delight customers. Based on customer feedback, it should continually improve service offerings, usability, and performance.

This value proposition is usually an underestimated element of a digital transformation. Still, it adds much more value than just introducing newer products in the healthcare insurance market in the longer run.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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