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Patreon Chief People Officer on the importance of fostering curiosity in global expansion journey

In this episode we are excited to welcome Tiffany Stevenson, Chief People Officer of Patreon, a membership platform that supports over 200,000 creators and their seven million fans, powering the creator economy.

Prior to her role in Patreon, Stevenson was the Chief Talent & Inclusion Officer at Box and held executive roles at Sephora and Charles Schwab. In our conversation, Stevenson talks about the differences between a company being “international” vs. being “global,” the importance of curiosity within the team to understand a local market and translate this knowledge back to localizing the business, how culture moves a company forward, how autonomy allows scale to happen and why Hubs could be the right structure for decision-making instead of a centralised HQ when you have a distributed workforce.

Also Read: How HackerNoon uses customer-centric approach to build meaningful new features on their platform

This episode is sponsored by our partner, ZEDRA. Learn more about how the ZEDRA team can support you in expanding to new markets.

Find our entire podcast episode library here and learn more about our forthcoming book on global business growth here.

The article was first published on Global Class.

Image Credit: Global Class

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The rising era of buy now, pay later in APAC

Instalment credit dates back to the 19th century when people purchased items and paid for them in small instalments over time. However, in 2014, the fintech industry re-invented and re-visioned this historical scheme as buy now, pay later, or BNPL.

One early entrant was Australian Fintech, Afterpay, which offered online shoppers an easy way to shop online using digital payment plans based on instalments.

BNPL is today’s version of instalment payments, encouraging users to, as the name aptly suggests, buy now and pay later, for the most part, interest-free. Over the past year, there has been a steady momentum in the growth and expansion of BNPL.

So, it is no wonder that customers, mainly Gen Z and Millennials, have become attracted to the scheme’s combination of immediate gratification and deferred payments.

As far as payment methods go, BNPL offers users some of the following benefits:

  • Saving time – giving users access to immediate purchases
  • Convenience – easy to shop and pay online
  • Ease of use – approval of applications is faster and easier, usually done electronically
  • Keeps credit score unaffected when payments are made on time
  • For the most part, it is interest-free and can be cheaper than using credit cards

The COVID-19 pandemic has played a crucial role in fueling the adoption of BNPL. Movement restrictions led to the temporary shutdown of brick-and-mortar retail stores, triggering growth in e-commerce and a shift in consumer spending habits.

Globally, the BNPL industry accounts for 2.1 per cent or US$97 billion of global e-commerce transactions, and this is only set to increase. The sector is forecasted to see a 13.23 per cent annual growth rate, hitting about US$680 billion in transaction volume worldwide in 2025.

Also Read: How fintech startups can fast forward their growth

BNPL trends in the APAC region

Despite being relatively new entrants to the APAC region, some companies are already staking their claim on BNPL. Companies such as Atome, Hoolah, Akulaku, and Pace lead the charge in various parts of Asia, creating massive impact.

Moreover, the BNPL scheme has gained popularity and become Gen Zs and Millennials’ preferred online payment option as it allows users to defer payments and access credit more readily.

APAC is a lucrative region for BNPL growth. The high internet connectivity, low access to credit cards, and a high unbanked population make it an excellent market for BNPL Fintech’s looking for new revenue streams.

A KPMG report found that BNPL, along with embedded banking and open banking, has helped to keep investor interest in payments, garnering US$628.4 million of investments in Singapore, up from US$60 million in 2020.

In addition, banks are jumping on the proverbial bandwagon by partnering with BNPL fintech companies and even, in some cases developing their BNPL offerings. In Singapore, about 38 per cent of the population has used BNPL services, owing to the appeal of zero-interest rates and equal instalments.

Key statistics in the sector

  • With an expected CAGR of 21.3 per cent, Asia Pacific will experience the fastest growth in the BNPL scheme, with the China market-leading growth.
  • An IDC study shows that digital payment will yield an increase of 162 per cent across Southeast Asia by 2025.
  • Three per cent of Singapore’s e-commerce market is BNPL, which will reach 13 per cent by 2024.
  • There was a 280 per cent increase in retail partnerships in Singapore between 2019 and 2020.

The risk of consumerism in BNPL

BNPL allows financial institutions to market their services unlimitedly and without merchants. While this sounds exciting and seems precise what people want, some regulators worry that the trend might cause a significant increase in consumerism.

During the pandemic, there was an increase in online activities, especially online shopping. As a result of spending more time at home, more people became glued to the internet and online goods and services available for easy consumption.

The temptation for impulse buying might be more difficult to resist by online scrollers, and this can signal the start of an unhealthy consumerist culture. Consumers might incur debt and use credit in situations they really should not.

Fourty-three per cent of Gen Zers have missed their BNPL payments at least once in the past year, raising concerns about consumer protection in financing options available to customers.

To address this, BNPL Fintech’s typically use AI-based credit scoring to immediately approve/deny a user’s application to use BNPL services. Fintech is increasingly trying to mitigate lousy lending through AI and online software, especially BNPL.

Also Read: Why smart businesses will prioritise smart payments acceptance

Similar AI-based systems have already been used in the financial sector in issuing personal loans and credit reports.

How can BNPL encourage financial inclusion?

APAC still has a large unbanked population, with an estimated 290 million unbanked adults in the ASEAN bloc alone. This has limited the ability of individuals to earn, borrow, and SME business owners’ capability to expand and grow.

As many governmental and non-governmental agencies and private sectors, particularly in APAC, have prioritised financial inclusion, BNPL is emerging as a critical tool in helping tackle this issue. The Global Partnership for Financial Inclusion (GPFI) has invested in the financial inclusion scheme, recognising it as one of the main pillars of the Global Development Agenda.

By enabling purchases to be broken down into smaller, more manageable payments that can be made over an extended period, BNPL empowers people to procure products they might not usually be able to purchase. By its very nature, BNPL is an agile and swift payment solution that augments people’s spending power.

As more individuals face negative cash flows due to the COVID-19 pandemic, schemes such as BNPL can offer a lifeline, especially to migrant workers who have been attributed an unbanked status or face stricter qualification criteria for acquiring credit.

Thanks to BNPL’s soft credit cheques and non-traditional data, coupled with a convenient and straightforward application process, the underbanked can gain more access to credit which helps grow financial inclusion in a country.

The future

BNPL Fintech and banks have the potential to start a revolution in the finance industry, creating more decentralised systems for credit access for more people.

Credit card networks such as Visa and Mastercard are already increasing their play in this space by launching instalment products and entering healthy competition with BNPLs. With the increasing popularity and massive benefits, it’s clear that BNPL is here to stay.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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NOBI raises US$4M in seed funding round led by AC Ventures

Indonesia-based crypto asset management platform NOBI (PT Enkripsi Teknologi Handal) today announced a US$4 million (IDR57 billion) seed funding round led by AC Ventures with the participation of Appworks, Skystar Capital Cakra Ventures, Global Founders Capital, and a number of angel investors.

The fresh funding will be used to support product development, increase the penetration and use of Honest Token (HNST), and strengthen its team.

As a platform, NOBI aims to help investors in diversifying their assets to crypto and help busy investors to manage crypto assets in a simpler manner.

Secured IDR1T (US$69M) worth of crypto transaction

The startup was co-founded by Lawrence Samantha (CEO), Edy Senjaya (CTO), and Dionisius Evan Alam (CPO). The platform’s services include Staking, Savings, and Trading Strategy, enabling users to enjoy the results of their Bitcoin, Ethereum, and other leading crypto assets.

“This is an important milestone for us. AC Ventures and other investors present in-depth experience in fintech, investments, and crypto. This funding round reflects their trust and commitment in the difference that we can make in uniting the crypto and finance space,” said Samantha.

Since its launch in 2018, NOBI has managed more than IDR1 trillion (US$69 million) worth of crypto assets. The company claimed 15x growth together with the significant rise in user number in the last six months.

Also Read: Demystifying NFTs and DeFi

“In line with the global trend, there is an increasing crypto-asset growth in Indonesia. The domestic trade volume has surpassed more than 10 times at more than US$60 billion in 2021 through more than 11 million user accounts. NOBI provides investors with services that allow users to gain interest. The NOBI platform is user-friendly and intuitive, helping users to ease their way into cryptocurrency,” said Founder & Managing Partner AC Ventures Michael Soerijadji.

Increasing demand for crypto assets

According to data provided by the Commodity Futures Trading Regulatory Agency (BAPPEBTI) as the extension of a regulatory body in Indonesia that handles crypto assets, the number of crypto investors in the country has grown two times faster compared to other instruments such as stocks in 2021, reaching the benchmark of 11.2 million. This is an interesting feat as the growth happens amidst the highly dynamic crypto price fluctuation.

In 2021, the transaction value of crypto assets in Indonesia reached US$61.4 billion or more than IDR859 trillion –a 122 per cent increase from the previous year.

The rapid adoption of crypto is in line with the rapid growth of wealth tech platforms in society. This indicates an increase in financial literacy and inclusion in Indonesia, where the public has begun to have a deeper awareness of the importance of investments.

Despite their limited numbers, a number of local platforms have been launched with the aim to help users to ease their way into crypto investment, including INDODAX, Tokocrypto, Pintu, and Pluang. This is interesting as other blockchain products have begun to gain traction and fans in Indonesia, including NFTs.

The article was written by Randi Eka Yonida in Bahasa Indonesia for DailySocial.

Image Credit: NOBI

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News roundup: Sony Ventures launches US$217M Fund III, Employment Hero raises US$130M

Employment Hero

The Employment Hero team

Sony Ventures hits first close of US$217M Fund III

Sony Ventures Corporation, a wholly-owned subsidiary of Sony Group Corporation, has completed the first closing of its new JPY 25 billion (US$217 million) fund, Sony Innovation Fund 3.

Investors include Mizuho Group, Daiwa Securities, Sumitomo Mitsui Trust Bank, The Bank of Yokohama, The Shiga Bank, Koei Tecmo Group, Kawasaki Heavy Industries, Mitsubishi Estate, a university, and the Sony Group.

Established in July 2021 and managed by Sony Ventures, Sony Innovation invests in all stages of emerging technology companies and startups solving global environmental challenges. Its previous funds are Sony Innovation Fund (established 2016), Sony Innovation Fund by IGV (2019), a joint venture with Daiwa Capital, and Sony Innovation Fund: Environment (2020).

“We actively foster entrepreneurs and startups that lead the creation of next-generation technologies, promote open innovation, and contribute to the global environment and social development through our corporate venture capital activities,” said Gen Tsuchikawa, CEO of Sony Ventures Corporation. “Sony Ventures Corporation will not only invest in emerging technology sectors and high-growth startups but will further strengthen its ESG initiatives and eagerly support its portfolio companies.”

Employment Hero closes US$130M round, acquires KeyPay

Employment Hero — an HR, payroll and benefits company in Australia — has closed a US$130 million funding round, led by existing investor SEEK Investments with participation from OneVentures, AirTree Ventures and others.

This brings the company’s valuation to AUD1.25 billion (close to US$1 billion).

Also Read: How your HR team can help with crisis management

This news comes on the heels of Employment Hero’s acquisition of workforce management and payroll solution, KeyPay. With this acquisition, Employment Hero now has over 80,000 SMEs, collectively managing more than 750,000 workers using its platform.

Key Pay will be retained as an independent brand and receive ongoing investment to grow its team. Together with KeyPay, Employment Hero now offers a leading suite of total employment management solutions that cover four key pillars: talent solutions, core HR, payroll, and e-benefits.

Founded in 2010, KeyPay has a presence across Singapore, Malaysia, Australia, New Zealand, and the UK.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

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2022: Making the year of the tiger a roaring success for payments

Last week marked the Lunar New Year celebrations and the ushering in of the year of the Tiger. With each new year comes a new meaning and new beginnings, a timely message as the world continues to recover from the pandemic and usher in a new normal.

So what might this look like for Southeast Asia’s payments sector?

Off to a fierce start

Given the volume of people who celebrate Lunar New Year (LNY) worldwide, it’s no surprise that sales figures beat the Christmas holiday season.

For comparison, in the five days from Thanksgiving to Cyber Monday last year, online sales in the US were projected to total about US$39 billion. In 2021, Chinese retail sales during the Lunar New Year totalled over US$129 billion.

This is a massive opportunity for retailers to drive sales and win new customers for the rest of the year.

Sellers keen to seize this opportunity often get creative with Lunar New Year sales and auspicious discounts featuring the number 8, the luckiest number in China, driving shoppers to purchase and transform retailers fortunes for the year ahead.

But once the discounts have ended and the celebrations are over, the question all sellers will be asking is: what will consumers be spending their hard-earned money on?

Also Read: How voice AI is revolutionising the fintech scene

Consumer behaviour during LNY

The tradition of giving hongbao (auspicious red packet) to wish prosperity and good fortune to the recipient was revolutionised in 2014 with the invention of digital e-hongbao, which became famous when WeChat allowed users to send virtual red envelopes of money to their contacts.

Now, seven years later, about 80 per cent of survey respondents say they prefer to send digital e-hongbao to physical envelopes.

This soar in popularity was well-timed. In the past, LNY has prompted vast masses of people working away from their hometowns to travel back to celebrate. The world’s largest annual migration means that as many as three billion trips would be made each year across China.

But the pandemic and national lockdowns changed things dramatically in 2020, 2021 and for many this year, too, with restrictions in Southeast Asia.

However, for those who could make it home to celebrate, festivities centred around gathering with family and friends to eat were plentiful. In fact, according to a survey ahead of LNY last year, around 77 per cent of Chinese respondents said they planned on buying food for the 2021 holiday.

About half of the respondents decided to buy alcohol or wine. Beyond this, many choose to give a gift with e-commerce supporting those who are still social distancing. According to Alibaba’s Spring Festival Consumption Report 2021, tech products such as sweeping and window cleaning robots exceeded 300 per cent YoY.

Customising payments is the key to cashing in

Research conducted in 2018 in China, India and Indonesia asked consumers to identify the main obstacles which prevented them from using online services to their fullest extent.

The number one obstacle, singled out by 76 per cent of correspondents, was language, and even today, lack of language localisation continues to be an issue across digital platforms.

But localisation can’t stop at language localisation alone. According to PPRO’s research, most consumers will abandon a transaction if they reach the checkout and cannot pay with their preferred payment method.

Also Read: The future of social and quick commerce for developing countries

To ensure maximum consumer acceptance and the best possible conversion rates, merchants must ensure that their site offers a range of familiar and trusted local payment methods. And with so many local payment methods in APAC and new ones emerging every day, this couldn’t be more true.

To serve today’s Chinese consumers, at a minimum, it is best practice to accept all three of the most popular Chinese payment methods: UnionPay, Alipay, and WeChat Pay.

LNY celebrations may be coming to an end for another year. Still, to realise roaring success in the year of the Tiger, merchants must think local first and tailor their payment offering to their customers, wherever they may be.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

Join our e27 Telegram groupFB community, or like the e27 Facebook page

Image Credit: toa55

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