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A look back at 2021: The year after 2020’s e-commerce boom

e-commerce 2021

The growth of e-commerce seen in 2020 continued at breakneck speed until about mid-2021. We’re now seeing signs of it slowing down. China, the US, the UK, and the Netherlands all are reporting a downturn from the real height of the pandemic: Amazon’s revenue in the third quarter rose 15 per cent, down from 37 per cent growth in the same period a year ago.

Throughout Cyber Week— Thanksgiving Day through Cyber Monday — US consumers spent 1.4 per cent less than last year.  Alibaba’s 11.11 event this year experienced slow growth, 8.5 per cent compared to 25 per cent growth last year.

Still, whilst the growth may have slowed, the current levels of e-commerce continues to break records.

Shopee’s parent company Sea Ltd. has just posted US$1.5 billion in revenue for Q3 2021, up by 134.4 per cent year-on-year. FedEx estimates it will drop off an estimated 100 million more packages than it did in pre-pandemic 2019.

People continue to shop online but now expect slicker digital experiences, frictionless checkout, and speedy delivery. These new habits have taken root, and consumers are more demanding than ever.

To cater to these expectations, businesses are paying more attention to the checkout page’s last, crucial part of a transaction. Providing payment choices at the checkout – whether that’s Grabpay in Singapore or GoPay in Indonesia – will drive conversion and hence growth with the local consumers.

With cart abandonment rates sky high, it’s important to remember that nearly one in five consumers will stop a transaction if their preferred way to pay isn’t accepted.

Also Read: A look back at 2021: Digitalisation, innovation and sustainability

PPRO continues to see payment service providers (PSPs) and their merchant customers contacting us looking for seamless, robust payments infrastructure to prioritise their customer preferences.

They have partnered with us to do all the heavy lifting. In the past 12 months, we’ve more than doubled our transaction volumes. We’ve scaled to hire over 230 payments experts, bringing our entire global team to over 460.

It’s all been to meet the e-commerce demand of payment service providers and the businesses they support.

Powering payment choices across Asia is complex, but the rewards for merchants looking for hypergrowth are clear. By 2030, the digital economy in Southeast Asia will be worth US$1 trillion.

Between now and then, 60 per cent of the world’s economic growth will come from Asia. In an ideal world, e-commerce merchants looking for growth would invest right across Asia.

In just one market example, smartphone ownership is the norm. Consequently, with the uptake of e-wallets, bank-transfer apps and other local payment methods (LPMs) surging, the Indonesian payment market seems set to diversify rapidly.

To win in such a fast-evolving environment, merchants and payment service providers (PSPs) must work with a partner that understands local payment culture, preferences and e-commerce conditions. These preferences can be different across merchant industries, basket sizes, and consumer demographics.

And while we’re well into the pandemic, with new variants emerging, we are just at the beginning of a digital payments revolution.

Editor’s note: e27 aims to foster thought leadership by publishing views from the community. Share your opinion by submitting an article, video, podcast, or infographic.

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Image credit: : kenchiro95

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Ecosystem Roundup: Iris Capital forms US$38M debt fund, Granite Oak plans SEA-focused fund, Sleek bags US$11M

Startups in Philippines could raise US$2B over the next 3 years
There’s now a clear direction of how the startup community will continue to progress, according to a report by Gobi-Core Philippines Fund; This includes the country’s new wave of technopreneurs, the preference for camels over unicorns, and the rise of the entertainment and crypto sectors.

Iris Capital Partners announces US$38M venture debt fund to back high-impact startups in Malaysia
Iris Capital Partners brings in funds that will be matched on a 1:1 basis with government-backed Penjana Kapital; The primary beneficiaries of venture debt funds are early-stage startups with validated business models and clear market growth opportunities.

Singapore’s SME services platform Sleek adds US$11M more to Series A round
EDBI and existing investors participated; Sleek automates and integrates company registration, financial and regulatory reporting, bookkeeping, and banking services; In November, Sleek raised US$14M funding co-led by Jungle Ventures and White Star Capital.

Malaysia’s Kenanga invests US$7M in CapBay’s P2P Islamic financing platform
The investment will help CapBay grow its Shariah-compliant supply chain finance arm CapBay Islamic; Last year, CapBay acquired a 49 per cent stake in Kenanga’s unit KCI to create an Islamic supply chain finance fintech unit.

Blockchain-powered trade finance network Contour adds US$4.9M to its Series A kitty
Investors are INTEC Group, Citi Ventures and Bangkok Bank; Singapore-based Contour applies enterprise blockchain tech to unite buyers, suppliers and banks on a decentralised digital trade finance platform.

Animoca Brands invests in Fantico, a startup creating its own metaverse
Fantico is a digital collectible platform catering to celebrated movies, artists, musicians, and sports for the Indian market; VistaVerse consists of virtual land, blockchain games, curated and user-generated experiences, and an NFT marketplace.

Sea to help Indonesian govt. bank BNI enter digibank space
Slamet Edy Purnomo, OJK’s deputy commissioner for banking supervision III, said that Sea Group will contribute “a small portion” to BNI’s acquisition of the bank; Aside from this tie-up, Sea Group had acquired another bank called Bank Kesejahteraan Ekonomi and turned it into SeaBank.

Grab, Gojek, others get low scores on the fair work index in IDN: report
A Fairwork Foundation report said these ride-hailing firms have failed to deliver on the promise of offering fair pay to their gig workers; This comes despite the government’s attempt to ensure fair competition by setting up a minimum per-kilometer fare according to operational region.

Shopee partners taxi operator Blue Bird to launch taxi service in Indonesia
Before this partnership, Shopee and Blue Bird had worked together on several fronts: The taxi firm allows its users to use ShopeePay to conduct transactions in its MyBluebird app; Also, Shopee’s users could use Blue Bird’s logistics service as one of the delivery methods on the app.

UK-based investor Granite Oak plans SEA-focused fund in H2 2022
The VC firm, which manages US$250M of capital, is an investor in Vietnam’s F88, Kumu, Sunday and Lomotif; The SEA-focused fund will have a corpus in the double-digit million USD range.

Line is lining up an NFT service for next year
It will launch NFT service next year via its new organisation LineNext to provide the marketplace for companies and individuals to trade NFTs globally, excluding Japan; Line is separately operating its NFT market beta version through Line Bitmax wallet that is fit for the Japanese market.

Japanese IT firm NEC Corporation launches US$150M VC fund
The fund will focus on investing in areas like 5G and 6G communication, digital government, digital finance, smart cities, healthcare and life sciences, and carbon neutrality; It will invest in firms across Asia, Israel, the US, and Europe.

What Choco Up wants you to know about running a revenue-based financing platform in Asia
Choco Up combines the use of technology and human touch in supporting the startup ecosystem; Find out how they do it.

Why the Australian Fashion Council is helping startups enter the metaverse
From Burberry and Dolce & Gabbana to Nike, major fashion brands in recent months have been embracing NFTs; Now, small Australian businesses will be given support to explore virtual fashion, thanks to a new FashTech Lab programme from the Australian Fashion Council.

A look back at 2021: The year after 2020’s e-commerce boom
People continue to shop online but now expect slicker digital experiences, frictionless checkout, and speedy delivery. These new habits have taken root, and consumers are more demanding than ever.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

The post Ecosystem Roundup: Iris Capital forms US$38M debt fund, Granite Oak plans SEA-focused fund, Sleek bags US$11M appeared first on e27.

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How Gunung Capital CEO puts sustainability agenda at the forefront of an age-old industry

Kimin Tanoto, CEO, Gunung Capital

One of the major events that happened in 2021 was the COP26, held in Glasgow, Scotland, in late October. In this event, as explained by the World Resources Institute (WRI), country representatives came with the goal to develop guidance on the collective assessment of progress towards the Global Goal on Adaptation (GGA), a key component of the Paris Agreement that aims to strengthen resilience and reduce vulnerability to climate impacts.

Ever since then, decarbonisation becomes one of the hottest topics of the year as stakeholders debated, reviewed, and figured out new ways to cut down carbon emissions to zero.

This update is a call for various stakeholders –including the business sector– to make changes in the way they operate by putting the environment at the forefront of every decision-making process.

But how do businesses, particularly those in age-old industries such as iron and steel, implement change after decades of operating in the same way? What does it take for the younger generation of businesspeople to break the cycle and bring innovation to a family dynasty? What lessons can the startup ecosystem learn from it?

In this interview, e27 speaks to Kimin Tanoto, Founder and CEO of Gunung Capital and heir to the Tanoto business dynasty, and Kelvin Fu, Managing Partner of Gunung Capital, to understand their vision in bringing the environment to the forefront of business decisions.

Singapore-based Gunung Capital is a private investment management company focussing on impact investments guided by environmental, social, and governance (ESG) frameworks. Through this interview, we also aim to understand more about their work and how they aim to balance between profit and sustainability.

Also Read: COVID-19, the environment, and the tech ecosystem: what opportunity is available out there for us?

Breaking the cycle

For generations, the Tanoto family has been known for its business acumen in the steel and cement industry. Ever since an early age, Kimin Tanoto has been prepared to enter the business world itself.

Fast forward to 2018, after founding and running his own businesses, he returned to the family business to take over its leadership. He began to serve on the Board of Commissioners for PT Gunung Raja Paksi Tbk. During his time, he successfully brought the company to get listed on the Indonesia Stock Exchange in 2019.

“I stepped into the company about three years ago. So I wasn’t expecting to take over the company because I was the second son. Usually, in a very traditional Asian family, we expect the oldest son to take over the family business,” the Cornell University graduate explains.

The success in transforming the business into a new era did not come easily for him. As the second generation of his family, Tanoto has his own views on what a good business should be –and it is not always in line with what the older generation has been running all these years. So he introduced change management to modernise the operations.

“You have long-serving employees and partners here and there; a lot of them also has family ties. So, it was a delicate situation to mitigate, but I think we were quite successful in doing that. The first thing I did was to get all the stakeholders to buy into the idea of change management,” Tanoto explains.

“We talked about using the digital technology to using professionals to ensure transparency. We got the buy-in, and we managed to convince over 90 per cent,” he continues.

Under all-professional management, all decision-making process has to go through a process where individuals have to present ideas and get the buy-in from the professionals, leading to a drastic cultural change. Tanoto also includes heavier use of technology in the process, particularly data analytics.

“People don’t want to change; change is difficult. But the more difficult it is, usually the more profitable the solution,” he stresses.

Also Read: How consumers are prioritising sustainability beyond the single lens of eco-friendly products

In addition to changes in operations and business processes, Tanoto also introduced a new philosophy that brings the environment to the forefront of the company’s decision-making. When asked about how an age-old industry can balance sustainability and profit-making, Tanoto answers by pointing out the differences between the generations –and the challenges that each of them faced.

“In the left lane, we have young environmentalists such as Greta Thunberg, and the Millennial generation, who expect things to get done –and expect it to get done right now. On the other end of the spectrum, there is a generation that is more slow-moving, because they have spent decades trying to build a power plant and cannot just throw it away. Right? It’s 100 years of hard work,” he elaborates. “So I read this in an article [and I want to emphasise it]: Don’t let perfection be the enemy of good.”

This is why, in his approach, Tanoto believes in finding a middle ground and working from there.

“Right now, everything is moving. The environmentalists are pushing an agenda that the older generation cannot accept because they have the responsibility to stakeholders and their bank loans, they cannot just shut things down. So, how do you balance things out?”

Kelvin Fu, Managing Partner, Gunung Capital

Also Read: Fixing food waste problem means less hungry people and a great economy

Investing for the future

Previously, as the Managing Partner of Gunung Capital, Kelvin Fu has published his opinion on e27 about the importance for corporates and investors to embrace sustainability.

“If we look at the Paris Agreement, Articles Six, which is to decarbonise the world industry and to reduce carbon emission … the amount of CapEx required to fix this issue is massive. Just look at the steel industry alone or power plants. We are talking about a massive amount of investment, possibly three to 10 times the equity value of the company,” Fu says. “But we have to do it because our environment is dying.”

“On top of that, the government will love this because it will begin to create revenue from the tax if there is more investment to improve energy efficiency, carbon extraction, and new technology to make steel,” he continues. “And rightfully so, because 20 to 35 per cent of the world’s carbon emission comes from power generation coal, cement, and steel.”

To support this transition, Gunung Capital is looking at investing in these two broad categories: helping businesses transition into a low carbon future (that may involve a suite of technology practices) and decarbonisation technologies.

“We would love to work with startups in the region that can help us to improve the way we make steel and decarbonise. But the reality is, most of the startups within the space is currently based in the West, especially in Europe and the US,” Fu says, stressing that the firm is open to working with Asia-based startups in the sector.

Fu also stresses that the firm puts emphasis on the quality –instead of the quantity– of the projects that they are working on. This means, if they can put all their investments into just one project with strong potential, then it is the approach that they are taking.

“I am one of those people who think that diversification is overrated,” he says.

Ready to meet new startups to invest in? We have more than hundreds of startups ready to connect with potential investors on our platform. Create or claim your Investor profile today and turn on e27 Connect to receive requests and fundraising information from them.

Image Credit: Gunung Capital

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