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These 5 toxic factors cause people to quit even before they have another job, according to a recent study

Founders and managers must know how to retain employees and maintain a good working culture

For anyone who has been in a toxic workplace or worked for a toxic boss, you know there are days when you want to just up and quit. But would you quit in desperation, before even having another job lined up? And if so, what in the world would drive you to such a radical move?

study completed July 25th by joblist.com has the surprising answers.

First, a whopping 35 per cent of those surveyed in the study said they quit their job before having another one secured. That speaks to the state of toxicity in the working world today.

Of course, it begs the question, why? I’ll share the top five reasons as cited in the study and add analysis. But first–no job is worth staying in a moment longer if it’s seriously affecting your health and happiness.
Yes, because life is too short but also because it can negatively impact your overall outlook and optimism, which in turn can show up in future interviews in unhelpful ways.

These are the five factors that make people pack up and storm out of their office Jerry Maguire style.

1. Managers didn’t resolve issues reported (48.1 per cent)

People need to be heard. Especially on real issues they share and expect action to be taken on.

This doesn’t have to be so difficult. My experience shows that people want to know they’ve been heard and their thoughts considered, even if not acted upon.

Many times I followed up with an employee that was furious about an issue important to them, like a troublesome co-worker or a massive budget cut. I didn’t always have the solution they craved, but I always took the time to let them know they were heard, what was being done about the situation, and was honest with them about why the solution they wanted wouldn’t work (if that was the case).

2. Work culture wasn’t a good fit (45.8 per cent)

Either the culture wasn’t as advertised before the person took the job (shameful), or the hiring managers did a poor job ensuring that the well-known culture matched up with the job candidate they hired.

The mutual solve is for leaders to create a foundational culture that feels more like a community than a corporation–the kind of culture anyone could fit into. You do that by fostering three elements in particular: caring, teamwork, and authenticity. Anyone would want to be a part of this and any job candidate could smell a mile away if the company didn’t live up to it.

3. Poor managers (43.9 per cent)

Gallup’s new book It’s the Manager shows that the quality of managers is the single biggest factor in an organization’s long-term success. So then why do so many companies allow such a dreadful pool of leaders to keep ravaging employees?

If you’re a manager of managers, it’s time to rachet up accountability for leading, not leading people to drink. If you’re an employee working for a bad boss, remember no single situation or person defines you, so stay true to yourself until you can no longer be yourself, then move on.

Also Read: Mind your emotions: why emotional agility is the key to personal growth

If you have to stay, resist the temptation to label your bad boss further as uncaring, unintelligent etc., try to build small bridges, and be brave and share feedback in a genuine attempt to help him/her improve.

4. Toxic environment (39.6 per cent)

Signs of an overall toxic environment include no one feeling comfortable speaking their mind to management, only those with a certain style (not yours) get promoted and that tends to include those demonstrating shameless, self-promoting behaviours, and taking risks is encouraged but punished in reality.

These factors often show up as “unwritten rules”–nobody calls it out, it’s just the way it is. Therein lies the single biggest problem with toxic environments, when leaders let the issues go unaddressed (see point number 1).

Leaders, care enough to find out what’s toxic about your workplace and don’t leave it for someone else to fix. Employees, be brave to raise the issues as best you can, offering to be a part of the solution–up to a point.

5. Felt underappreciated (36 per cent)

This is the easiest of the five to fix because it just requires that leaders care. Be frequent with giving praise (but not frivolous), being certain to praise results (not just activity) against goals that have been clearly touted as important. Personalize the praise and give an effort to make it come from the heart.  If it comes from the heart it sticks in the mind.

If you’re thinking of storming out of your office tomorrow, at least know you’re in good company. If you want to foster a good company, enable the opposite of this article.

Editor’s note: e27 publishes relevant guest contributions from the community. Share your honest opinions and expert knowledge by submitting your content here.

Join our e27 Telegram group here, or our e27 contributor Facebook page here.

Image Credit: DDP

First published at Inc.com

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Twitter’s Biz Stone invests in Sieve, a startup founded by hearing-impaired Indian entrepreneur

Founded by Sanjay Nediyara, Sieve is a platform for freelancers, which provides them with websites, digital signatures, invoicing, and payment management

Sieve Founder Sanjay Nediyara receiving an award from Kerala Chief Minister Pinarayi Vijayan

Biz Stone, Co-founder of microblogging and social networking service Twitter, today annouced an investment in Indian startup Sieve.

Stone announced this through a video conference during the inaugural ceremony of the second edition of the startup event ‘Huddle Kerala 2019,’ in Thiruvananthapuram, the capital city of South Indian State of Kerala.

Founded by Sanjay Nediyara, a hearing-impaired entrepreneur, Sieve is a platform for freelancers and agencies. It provides them with all the infrastructure — from websites to digital signatures to invoicing to payment management. As per its website, Sieve is a “complete platform for running your freelance business without paying a percentage of your earnings”.

Sieve, mentored by Kerala Startup Mission (KSUM), currently serves in the US market and will soon be expanding to Europe.

Commenting on the investment, Stone said: “I have used the product of Sieve as a freelancer. As an angel, I consider the person first and the product second. I find Sanjay as a dedicated, empathetic and extremely hardworking individual.”

Also Read: These 5 toxic factors cause people to quit even before they have another job, according to a recent study

Nediyara said this is one of the rare investments made by Twitter India and the first in Kerala. “Our larger vision is to build truly Internet companies in the cloud where people can form companies and work from anywhere in the world. Our other investor is Friends of Oorjja, which is an ecosystem for empowering the differently-abled community. Friends of Oorjja consists of senior professionals from the banking/finance industry, the UK, and Otis Elevators company.”

Nediyara was also selected as one of the Forbes fellows in 2018 and he has bagged Reach Award instituted by Eric Weihenmayer foundation in the US. He was also invited by Google to attend their largest developer conference Google IO as their guest.

Facebook to invest in Indian tech startups

Earlier in the day, social media major Facebook said it would make substantial investments in technology startups.

“We now have shown willingness to make direct investments in technology startups in India,” said Ajit Mohan, Vice President and Managing Director (India), Facebook. “We are willing to spend our time, and energy to tap the massive depth of engineering talent in the country.”

The two-day event at Hotel Leela Raviz, Kovalam is being organised by KSUM in association with Internet and Mobile Association of India.

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Today’s top tech news: Uber reveals “super app” plan, Bitcoin falls below US$8K

In addition to Uber and Bitcoin, we also have updates from WhistleDrive and Asia’s venture capital market

uber_ipo_news

Uber reveals plan to implement “super app” concept – The Verge

Ride-hailing giant Uber announced that it aims to merge all of the various services that it provides into a single app, as part of its ambition to become “the operating system for your everyday life”, The Verge wrote in an exclusive report.

In an interview, Uber CEO Dara Khosrowshahi explains, “We don’t just live in the digital sphere, and the real world comes with all kinds of complications … And for us, the challenge is: how do we navigate those complications and how do we make sure that we’re a constructive part of everyone’s life?”

The “super app” concept has also been implemented by Southeast Asian ride-hailing giants gojek and Grab.

Bitcoin price falls below US$8K – Bloomberg

Bitcoin price dropped below US$8,000 for the first time since June, Bloomberg reported, extending the five-day losing streak.

Bitcoin fell as much as nine per cent to US$7,736 in New York before bouncing off the lows of the day.

The Bloomberg Galaxy Crypto Index that tracks a basket of cryptocurrencies slumped more than eight per cent as peer coins such as Ether and XRP also sold off.

Also Read: In India, should you buy a car or just Uber/Ola everywhere?

India’s Whistledrive raises US$10M in Series B funding – Dealstreet Asia

Indian tech-enabled fleet services for corporates Whistledrive today announced an INR72 crore (US$10 million) Series B funding round Colosseum Group, Dealstreet Asia reported.

“We are looking to enter Pune by coming January and February. With the series-B funding we just got, we are looking at scaling vertically, and plan to enter the National Capital Region (NCR),” said WhistleDrive CEO and founder Rakesh Munnanooru in a press conference.

ByteDance in talks to sell overseas news app Topbuzz – The Information

ByteDance is reportedly being in talks to sell its newsfeed app Topbuzz to potential buyers including “some US-based media companies”, The Information reported.

According to the report, the sales talk has been going on for at least three months and it remains unclear whether the sales talk will result in a deal.

The app itself has not proven to be as popular with overseas customers as TikToK

A ByteDance spokesperson declined to comment on the matter.

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“We need to break gender imbalance in the internet space,” says Facebook India MD Ajit Mohan

India has the potential to transform its economy into an internet economy, Mohan says

Facebook India MD Ajit Mohan speaking at Huddle Kerala 2019

Ajit Mohan, MD, Facebook India believes that massive growth can be unlocked when women participate in the Internet economy.

A considerable part of every company’s efforts should now go into breaking the gender imbalance in the Internet space, he added.

He was speaking on the first day of the second edition of the startup event ‘Huddle Kerala 2019,’ in Thiruvananthapuram.

“Although we have brought a broad and dramatic number of people online in a very short period of time, public data suggest that only 30-35 per cent of them are women,” he added. “A lot of our energy should go into breaking gender imbalance. We have to think about the barriers that limit women from coming online.”

According to Mohan, the tech industry has to think of the barriers that limit women from coming online.

Also Read: Twitter’s Biz Stone invests in Sieve, an Indian startup founded by hearing-impaired entrepreneur

“When he spoke to people around the country, a couple of things threw up. One is in terms of safety. Women are fundamentally concerned about their safety when they come online. The other is privacy,” he added. “All this suggests that tech companies should put breaking of gender imbalance on their agenda, and they should keep this mind when designing products.”

Mohan is also of a view that video is an excellent enabler for bringing more people online.

“If you look at the Internet evolution in India in the past five years, especially in the last three years, there has been an explosion of access to affordable 3G, triggered by the disruptive model of Reliance Jio followed by other telcos. What it did was that in a short period, it moved the number of people, who have access to mobile broadband, from 10-15 million to more than 400 million. Today, we have 4G. Now, we need to find ways to bring Internet access to more people across the country. Video can be a great enabler here,” he observed.

India is at a stage where, as a tech ecosystem, it has to start thinking about the drivers that have brought a massive number of people online. We need to leverage this scale to begin truly transforming the economy into an internet economy, he told the audience.

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Why your productivity tools are making you less productive

The latest tool or app will only enhance what’s already there, which is why you need to create a well-oiled system

 

A giant engine in a factory fails.

Concerned, the factory owners call in technicians who arrive with bulging toolkits. None of them can work out what the problem is.

The issue persists.

One day, an old man shows up who’s been fixing engines his whole life. After inspecting it for a minute, he pulls out a hammer and gives the engine a gentle tap.

In seconds, it roars back to life.

A week later, the owners receive an invoice for his work: $10,000.

Flabbergasted, they write back asking for an itemized bill.

The man replies:

Tapping with a hammer: $1

Knowing where to tap: $9,999

There’s an app for that

Everyone has access to tools. But these tools are useless without the right system to support them.

To-do list apps, distraction-free note-taking software, Kanban-style project management tools…

Some block distracting websites. Some track your data. Some keep track of your time. Some reward you. Some threaten and punish you.

The tech battlefield is littered with millions of apps, tools, and software that claim to make us better: at work, and at life. The sheer amount of choice means it’s easy to lose an hour just scrolling and tapping between them.

Also Read: Mind your emotions: why emotional agility is the key to personal growth

The dopamine rush that comes with looking for the right tool feels so good that we end up avoiding doing the actual work.

“This is definitely The One”,

I’d tell myself excitedly in the early days of building JotForm.

One that will clear obstacles, push me through resistance, ward off overwhelm. One that will make things simple.

“FINALLY, the real work can begin!”

But before long, I’d find myself struggling with the same problem that brought me to the app store. And the voice in my head would whisper:

“Perhaps there’s something better around the corner. How about trying this?”

Repeat to fade.

And I’m not the only one.

In a world where we are constantly told to wake up at 6 am and read 100 books a year, it feels like we’re in a hamster wheel, always chasing the latest shortcut to be more productive or successful… to become the next Elon Musk.

In 2016, the global productivity software market was estimated to be worth $58 billion. Today, it’s worth TBC.

The reason this market is growing so astronomically isn’t necessarily because we need more tools. And not because companies are making ‘better’ tools, either.

It’s also because we keep giving up on the tools we already have.

We fiddle around with them, realize they’re not a magic bullet, and start looking for something else.

At JotForm, we finally learned to stick with the same small toolkit. For instance, our marketing team’s toolkit includes tools like Zapier and Calendly.

Do they work as well as they claim? Absolutely.

But only as long as we remember they are just that: tools.

Tools vs. Skills

A great chef uses sharp knives — but it’s not the knives that do the cooking.

Tiger Woods has a set of top-notch golf sticks, but they can’t win him the Ryder Cup.

A tool won’t make you productive. Without the skill to support it, a tool is useless.

But equally, if Tiger Woods were to play with a charity shop set of clubs, his performance would be poorer.

The right tools and the right skills are necessary.

It’s just that the skills need to come first

A company can invest in the latest productivity software. Roll it out with top-notch technical training. And yes, its employees will become whizzes… At using the software. They won’t become more productive.

The same goes for personal productivity. The cleverest app in the world won’t make a blind bit of difference if you don’t have an existing framework to support it with.

You need to know where to tap.

Also Read: How to stop working late and increase productivity : do your most exhausting task first

Focus first on the methodology. When that’s in place, the need for tools — if any — becomes crystal clear.

To work out where the holes in your workflow lie, strip the process back to basics. Instead of wondering which to-do list app you should be downloading next, considering the following strategies might be helpful:

1) Reduce

With an 8-hour day stretching ahead of us, we can be fooled into complacency: a sense that there’s plenty of time to get everything done.

But the truth is, humans aren’t great at estimating how long a task is going to take us. A recent study found that only 17% of the population can accurately predict how long a task will take.

We tend not to factor in the slow walk to the restroom, or the colleague stopping by for a ‘quick chat’ that drags on for an hour.

“Scheduling,” says Cal Newport, the founder of Study Hacks “forces you to confront the reality of how much time you actually have and how long things will take.”

Scheduling works differently for everyone, but the rule of thumb? Give yourself less time, not more. Instead of planning around a whole day, ask yourself:

“What would I do if I only had 10 minutes?”

This clarifies which tasks are urgent, and which are filler.

2) Assess

We’ve been conditioned to assume there’s a ‘normal’ schedule we should be following: 9 am the start, 6 pm finish, with our tasks staggered from hard to easy as the day goes on.

But we all have a different prime time: the hours when, according to your body clock, you are the most alert and productive.

So following arbitrary rules —

“If I don’t do my daily writing before 9 am, it will never happen.” or “It’s past 7 pm, so I should stop working now”

— is self-defeating.

You’ll interrupt yourself in a state of flow, or waste hours working to diminishing returns.

The alternative? Think in blocks, not hours.

Working in timed, highly-focused sprints does more than just eliminate distraction: it creates a new unit of measurement and rhythm to follow.

This will help you track your progress effectively, and set boundaries without losing flexibility.

3) Eliminate

I’ve written before about the horror story of the never-ending to-do list.

As an alternative, I suggest the ‘hunter’ strategy which forces you to ask yourself one question every day:

What can I do today that will have the most impact?

(Hint: it’s usually the thing you want to do least).

This question reframes your engagement and distribution of energy: deflect 80 per cent and focus on the 20 per cent.

As Warren Buffett remarked:

“The difference between successful people and really successful people is that really successful people say no to almost everything.”

Deliberate elimination is life-changing. It’s hard, which is precisely the point: it forces you to make choices.

In Essentialism, Greg McKeown summarizes:

“It’s about making the trade-off between lots of good things and a few really great things.”

Setting a goal is always the easy part

When it comes to productivity, there’s no magic bullet.

Without a system, any time spent fiddling with productivity software is just a drain on your energy and a chance to postpone the real work.

So, before installing the latest software, ask yourself:

What precisely is the problem this software is expected to solve? Not sure? Go back to square one.

What is the current workflow management process? If there isn’t one, go back to square one.

If there is one, how will the tool support it? If you can’t illustrate the exact process, go back to square one.

If you already have a tool and it’s not working, the issue is likely to lie in the system — not the tool. Go back to square one.

Editor’s note: e27 publishes relevant guest contributions from the community. Share your honest opinions and expert knowledge by submitting your content here.

Join our e27 Telegram group here, or our e27 contributor Facebook page here.

Image Credit: k z

Originally published on JotForm.com

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3 types of hobbies every growth-minded individual needs to cultivate

Organising hobbies into these three kinds can help you grow without losing your individuality

“All work and no play makes Jack a dull boy”. Words that were hard for me to live by but in no time I saw myself as becoming Jack. Living in a foreign land, it was difficult for me to juggle between work and study and everything else that came in between. There was no time for personal growth.

I could feel that I was losing my essence by being caught up in the demands of the world; I was becoming the 21st-century workaholic that I never wanted to be.

My curiosity came to a halt and with that, so did its best friend – creativity.

Pearls are formed when the oyster is irritated by dust, and that is when I came up with an organisational trick that helped me stay happy, maintain my essence, and grow my creativity –all at the same time.

1. Money

The first kind of hobby that I needed to have was something that brought in money. A hobby that generated enough cash for me to sustain myself.

This was easy because I was already working and the best part of it was that I began seeing my work as not just work but as the first kind of hobby I needed to have.

For other working professionals, it can be their current work. For university students, it can be anything from selling items online or trying their hand out in investing and for children it can even be selling lemonade!

While people are sceptical about this one, especially college students, I personally believe that millennials are an extremely smart, rebellious and creative kind of species. They are capable of doing anything if they wanted to.

Having a hobby that generates money is the best thing ever, it keeps you both sane and happy.

2. Creative

The second one is an important one because it helps you remain creative. It really does not matter what you do as long as it makes you think creatively.

For me, it was playing chess. A game with many different possibilities which makes one think beyond the boundaries of conventional thinking. It demands a person to think out of the box (tactically and strategically) because every game, every formation, and the mindset of every opponent is different.

For others it can be anything from writing, cooking, photography, even building LEGO (actually building a LEGO is the best one which I was never been able to do)! It really does not matter what you pick as long as it requires creative thinking.

3. Pleasure

The final one is the best one, a hobby that you can derive personal pleasure from.

Mine was watching Netflix. Yes, it was a hobby that I derived immense pleasure from.

It does not have to be something that generates money or makes you think a lot. It can simply be playing sports, gardening, butterfly catching or even coin collecting.

However, be sure to assign this the least amount of time in comparison to the rest, or you would end up streaming Netflix all day.

Editor’s note: e27 publishes relevant guest contributions from the community. Share your honest opinions and expert knowledge by submitting your content here.

Join our e27 Telegram group here, or our e27 contributor Facebook page here.

Image Credit: Mpho Mojapelo

 

 

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Following new funding round, PrivyID will integrate its service into Telkomsel’s platform

The funding is a follow-up to the one PrivyID has announced last year, also by Telkomsel Mitra Inovasi (TMI)

Digital identity provider from Indonesia PrivyID announces a Series A+ funding from Telkomsel Mitra Inovasi (TMI). The number of funding is not disclosed, DailySocial reported.

Previously, PrivyID has raised Pre-Series A funding led by MDI Ventures and Mandiri Capital Indonesia back in 2017. Gunung Sewu and Mahanusa Capital were also involved in the funding.

CEO of PrivyID Marshall Pribadi confirmed that the partnership will integrate PrivyID’s technology into Telkomsel’s platform. The platform, the company notes, aims to disrupt the identity verification service market with an effective medium for consumers.

“Aside from getting the basis of essential knowledge, we also will access the network of connection that the industry requires. With the partnership, we’re optimistic about having the financial inclusion and opening up digital economy potential in Indonesia,” Pribadi said.

Also Read: PrivyID is Indonesia’s answer to DocuSign, and it just raised pre-Series A funding

Some tech features that will be made available, Pribadi mentioned, include AI-based document checker, liveness detection, facial recognition, encryption infrastructure, and smart authentication gateway.

The service will provide security through a credit evaluation algorithm, combined with other methods such as digital signature and verified identity card to process users within minutes. The result of product integration is believed to accelerate financial inclusion in Indonesia.

“By having PrivyID as the collaborators Telkomsel’s product, asset, and resources, a potential innovation will emerge in the future,” said CEO of TMI, Andi Kristianto.

Image Credit: Kelly Sikkema on Unsplash

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What it is really like to be a woman in tech

Ultimately, the goal is for women in the industry to be pictured as a CEO, and not as a ‘Woman CEO’

To those women out there who dream of building their own startup — but feel like they don’t fit the archetype because of their gender. Guess what? You do! This is my story.

No matter the gender, building a startup takes a tremendous amount of time and energy. Due to stereotypical ‘household roles’ women are expected to perform — especially in Asia — most cultures expect women to avoid time-consuming jobs. Being a startup founder in fintech certainly fits the bill.

But I am here to strongly disagree with this myth!

Women have the ability to do both through determination and perseverance – Women have succeeded in the likes of Sheryl Sandberg, Marissa Mayer, Arianna Huffington and even J.K Rowling. These trailblazers have set forth the development for future generations of female entrepreneurs.

Female founders may be a rare breed in a male-dominated tech industry (but I always thought to myself that if Kathryn Minshew. The Muse Founder can do it, so can I.

Also Read: Women in insurtech: How does Asia fare in this scene?

In recent years, the development of female founder groups, such as TechLadies,  has helped to foster an environment where women have direct connections to communities, mentors and other exemplary women.

But this is the big picture, and I would share a snapshot, so the ecosystem can hear some of the challenges I face as a Female Founder & CEO.

Here are some of the challenges that you could possibly face as a woman in tech

Lack of credibility

As a woman in charge in a fintech startup, it takes a bit more work to gain credibility from investors, partners and engineers.

Our gender can face tougher scrutiny so female CEOs must lead with decisiveness and directness — a soft Founder is often characterised as being too feminine.

Whatever someone feels about the person, they can always justify as being ‘because they are female’.

Objectification

Attending meetings where the other person is more interested in something else than in the product is a legitimate problem.

As it is difficult to distinguish early whether someone is genuinely interested in the product, Founders may end up wasting their time. If they do make advances, which get shut down, it gets awkward and unfortunately, it becomes difficult to keep the working relationship with the person.

After a while, I learnt to do some research about the person before scheduling a face-to-face meeting to ensure that the meetings are fruitful and productive.

Networking

People in business don’t take women seriously until they become successful, which makes building the network and team tricky.

It’s possible that when reaching out to prospective developers/ partners, the Founder may get messages asking them on a date or commenting on their looks rather than their ability to conduct business.

All this being said, there are some advantages to being a female founder.

 

But disadvantages apart here are some of the advantages of being a female powerhouse

Memorability

The biggest advantage is that being female can be memorable: it is sometimes easier to get press coverage and meetings can happen faster.

There’s also growing interested in the tech community in encouraging women entrepreneurs, which leads to opportunities to present at conferences or events.

Help from fellow women

People will usually be lending a helping hand and females often are keen to help a ‘fellow female entrepreneur’.

Unique perspective

As a female, Founders bring different skills to technology companies. They can have more empathy and be more focussed on a people-first strategy.

Combining the strength of both intuitive vision and the ingenious application of metrics that developers look for, the different approach to business can help a company build a product that people will actually want.

Also Read: Asian women outpacing men in joining billionaire ranks

It is tough being a CEO. Male or female. But it is up to the person to choose their attitude in how they manage to navigate the industry.

Male or female, both genders have their own advantages and drawbacks — and I would suggest not overplaying the ‘female’ card as it can backfire.

Ultimately, the goal is to have people to picture you as the CEO, not as a ‘Woman CEO’.

Val Ji-hsuan is the Founder of PolicyPal.

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10 keys to surviving from a startup to an enterprise

If you are one of the many entrepreneurs who aspire to get beyond the “art of the start,” there are some proven principles to follow

Early-stage entrepreneurs rightly keep their focus on creating an innovative product or service. After celebrating success at that level, they often find themselves ill-prepared to move to the next stage, for scaling their business into a high-performing enterprise. That’s where I see too much entrepreneur burnout, growth plateaus, and founders being replaced, to their chagrin.

By definition, second-stage ventures generally have 10 to 99 employees and/or US$750,000 to US$50 million in revenue, and see that as just the beginning. Of course, not every entrepreneur wants to tackle this challenge. According to one study a while back, only 45 per cent of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company.

If you are one of the many entrepreneurs who aspire to get beyond the “art of the start,” there are some proven principles to follow. In his classic book, “Second Stage Entrepreneurship,” Daniel J. Weinfurter, talks about making the leap a couple of times himself, and the perspective he gained from many years of consulting with other companies who have done the same.

I like the ten steps he outlines, which I characterise here as follows:

1. Seek major capital infusion. Very few startups are cash-rich enough to self-finance aggressive second-stage growth. They need a large infusion from venture capitalists, private equity, bank loans, or mezzanine financing. Of course, that means a new level of risk, giving up some control, and a new business plan. There is no free lunch.

2. Install a real board of directors. Most entrepreneurs are mavericks, and their passion drove their new business. But to scale the business, they need the complementary expertise, experience, connections, oversight, and new capital connections of a formal board of directors. Recruiting, compensating, and engaging the board is a critical priority.

Also Read: 13 top marketing and sales tools for entrepreneurs who want to gain more traction

3. Focus on creativity more than smashing competitors. To achieve second-stage growth you need to stay at the top of your creative game, more than a focus on beating competitors. Growth is more than simply repackaging existing products, and adding bells and whistles or slick incentives. Keep delivering something new and fresh.

4. Hire more help than helpers. Smart staffing is a key step to ensure your success at the second stage. In addition to fresh products, you need people smarter than you for real help, with the right combination of skills, experience, and passion to foster and manage new growth. You don’t have the bandwidth to keep filling positions with more helpers.

5. Switch your attention from product development to sales. Second-stage growth usually requires a formal sales model, an experienced and disciplined sales team, and a well-defined process to meet your new goals and demands. These only come with the proper training, investment in tools, and focus on customer relationships.

6. Managing business growth is more than metrics. You can hire the best salespeople, have great products and define good metrics, but without decisive and innovative managers, the sales organisation will not reach its full potential. Leaders are needed to coach each salesperson, keep the team on message, and spur new growth and goals.

7. Separate marketing from sales for further leverage. In the second stage, marketing and sales are highly specialized functions. Marketing shapes the concept, branding, packaging, pricing, and positioning. Sales builds relationships, translates needs, makes proposals, and closes the deal. The skills required are complementary, but not the same.

8. Optimise the total customer experience. Successful second-stage companies often create an entire organisation devoted to one-on-one relationships with their customers, not just customer service for exceptions. Delivering a superlative experience is the only way to get truly loyal clients, repeat business, and expansion through social networks.

Also Read: UNDP partners 500 Startups to launch social entrepreneurship accelerator ImpactAim Indonesia

9. Build a winning culture and make it pervasive. In these rapidly changing times, in your own rapidly evolving company, culture will be the rudder that guides your path in a fashion that is consistent with your vision and values. Reinforce the values and operating principles with clear behaviours and guidelines to keep the culture healthy and thriving.

10. Separate management from leadership, and provide both. Leadership is the quality that inspires people to do their best every day. Management guides people in what needs to be done, by creating sustainable and repeatable systems, with education and guidance to make sure all efforts are productive. Neither is effective without the other.

Many startups are family businesses, and these don’t need to be grown into large enterprises. Yet the steps outlined here still have value in building a business that lets you enjoy the entrepreneur lifestyle, and lets you work “on the business” once in a while, rather than “in the business” 24 hours a day, seven days a week.

On the other hand, if you aspire to be the next Bill Gates or Steve Jobs, these principles for aggressive growth to the enterprise level are absolutely required for survival. It really is a decision to grow and have fun, or die. Are you enjoying your entrepreneur lifestyle today?

A previous version of this article first appeared on nfinitiv.

Image Credit: Franck V. on Unsplash

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Following Neumann’s resignation, WeWork needs to re-work itself

A change in the flawed business model is what WeWork needs, not a change in leadership

With the ongoing buzz about the WeWork’s delayed IPO, questions are being raised about the company’s flawed business model and growing investor tensions.

Along with Adam Neumann stepping down from the role of CEO into the non-executive chairman, the company might be heading towards a serious catastrophe as pointed out by the evidence.

It ain’t worth 47 billion

The We Company had valued itself at US$47 billion after raising capital from the big fish Softbank.

But, as the company is getting closer towards listing itself in the stock market, the WSJ report has valued it at somewhere around the US$20 billion marks. Even those of you who are too lazy to do the math can see that it is less than half of the original valuation.

However, the problem runs much deeper than its valuation. Reports of losses of US$1.9 billion per year are rife with more losses predicted in 2020.

Compared to its main competitor IWG, a London-based company who seems to be cashing in on more profits and customers, the Silicon Valley-based company doesn’t seem to be not doing too well. IWG has had substantially more square footage and more customers, and has actually made a profit — yet its market cap is just eight per cent of what SoftBank’s latest funding round thinks WeWork is worth, according to Recode.

Also Read: What WeWork has taught me about people

Amidst recession

WeWork’s business model implies a real estate risk by leasing buildings to offer its clients flexible rents. While the tenants might trade down on WeWork’s funky workshops and events, the cost of these buildings remains fixed.

And in a recession-prone American economy, it might not be too sustainable after all.

WeWork is a hassle to SoftBank

The valuation will clearly affect the Japanese investment giant which along with its co-investors who had given nearly US$ 11 billion to the company, along with the US$1 billion they had committed through warrants, according to a Bloomberg report.

Zach Weinberg, the co-founder of Flatiron Health, which was acquired for US$ 2 billion last year warned against the perils of venture firms closing crazy deals at irrational prices. As he had said, the SoftBank-WeWork was one of the biggest in this league. It is not a healthy trend and what is happening to WeWork now is a resettling.

SoftBank is also currently the company’s highest external shareholder. While it might not be a massive loss overall compared to its assets, which include a US$122 billion investment in Alibaba as reported by Bloomberg, it will definitely affect how investors in the future view its potential.

The ripple effect

WeWork’s struggles at this point also direct towards a potential problem with the unicorn wave. It sees investors pumping cash into companies and startups with flabby financials, looking over the loopholes in business models.

In a past interview with e27, Mangrove Capital Partners CEO and Co-Founder Mark Tluszcz spoke of the “fake unicorn” phenomenon. Best known for his success in investing in Skype, the investor stresses that “many of these [billion dollars] companies will never get sold for the same price [they have raised funding in].”

He even went as far as likening it to celebrating victory at the World Cup “before even playing in the final.”

Also Read: WeWork Labs launches foodtech startup accelerator in Thailand

What happened to WeWork and other similar companies is definitely not the last of this wild phenomenon. The big question that we should ask ourselves is: How is this going to affect the tech ecosystem, particularly in Southeast Asia?

One angle that we choose is that investors, particularly those new to the tech scene, will be even more critical in eyeing a potential investor. Securing a unicorn status might have been the dream for many startups; we cannot deny that it is able to make a company looks great, speaking from a public relations perspective.

But the time is up. Founders need to learn to face reality and figure out creative ways to be sustainable.

This is especially important for the Southeast Asian coworking space scene. Recently, we have begun to see several consolidation moves, particularly in a big and competitive market such as Indonesia. Here, even household names such as Hubud has announced a merger with Dojo. We had also seen acquisitions even in cities outside of Java such as Medan.

This might sound worrying at a glance, but the more optimistic side of us sees many opportunities for growth.

Image Credit: LiveKindly

The post Following Neumann’s resignation, WeWork needs to re-work itself appeared first on e27.