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Why banks will benefit from open API

 

Financial institutions are accustomed to holding on to historical customer data. They view this as a competitive advantage, as well as a security requirement.

Today, however, regulatory and market changes are driving “open banking”, a buzzword that in practical terms usually means “open API”, that is, requiring customer transaction data to be shareable with fintechs, merchants, or customers themselves.

And this is making banks very nervous. But if they play their cards right, banks, lenders, insurance companies and other financial institutions may find open API is a powerful driver of new revenues.

Banks struggle to understand the information they have on their customers, and they need tools to help them make the right decisions and create the right products that their customers want.

Fintech companies, like gini have developed solutions to help commercial banks, credit card companies and other lenders turn data into insight – and insight into action.

Also Read: 7 reasons why profitability is for losers

In Asia, some markets adapted to the open-API trend quickly, such as Korea and India, with regulatory support. Now Australia is mandating open APIs, while regulators in Singapore, Malaysia and Hong Kong are pushing banks to open as well but without explicit direction, leaving it to the marketplace to determine the most relevant use cases.

Some fintechs in these more hands-off environments worry that banks will simply drag their feet. But regulation is not always the most important factor in opening data: the United States, for example, has no such regulatory mandate but has a robust open-API environment, because banks discovered that it helped them compete against disruptive tech players.

So what are some uses cases in a market such as Hong Kong, which is possibly the most developed but also the most traditional banking market in Asia?

Fintechs are building capabilities to help banks and lenders make sense of the troves of data they possess but aren’t able to exploit. They do this by enriching data to build a structured set of data. That’s the first step for a bank looking to use machine learning and AI to improve customer experience and lower operational costs.

Banks may have plenty of historical data about their customers until now they have been flying blind in terms of seeing a customer’s entire portfolio or behaviour.

Fintechs acquire transaction data and “clean” it, eliminating errors, and “enrich” it, making it machine-readable. That data is now being turned into analytics and use cases for banks that need to either reduce their operating costs or generate new revenues.

One of the earliest benefits is removing costs from chargebacks. In Hong Kong, over 10 per cent of calls to banks’ call centres involve questions about card transactions at venues that people do not recognize. This is because many merchants operate under confusing holding-company names.

Also Read:  Blockchain will force banks to change their feudal mindset

This may sound simple, but each investigation costs banks on average around US$100, which adds up to tens of millions of dollars, for every one million customers, over a year. However, the clean data includes geolocation, enabling it to map venues to corporate names – and even to identify individual stores among chains, which are often impossible for banks to figure out. Such data insights not only save banks money on investigations but also reduce the number of incoming calls.

The same kind of structured data can also be used to make money, not just save it. One of the biggest demands among banks is to personalize rewards and offers, delivering the right product to the right customer at the right time.

To date, banks have relied on their proprietary demographic information to come up with new product offers, which tend to be one-size-fits-all pitches.

For banks to be able to leverage more data better, the advent of open API is a game-changer.

A financial institution can work through technology companies, such as gini to access the data from, say, an e-commerce site or a merchant, and develop new products for those customers. And as banks become more comfortable with data exchange, they will begin to embrace the greater value from open API collaborations.

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7 reasons why profitability is for losers

 

Tech companies have recently come under scrutiny for being overvalued and scaling their losses instead of building an actual business.

That’s a little ridiculous (almost like judging, say, an electric car company for its inability to manufacture cars.) It’s lonely at the top. We should let the haters hate and focus all our energies on protecting the beautiful tech bubble from unreasonable criticism. Here are 7 great reasons why profitability is for weirdos and boring people.

1. It makes predatory speculation much harder. It’s virtually impossible to pump and dump a tech company from nothing to IPO unless it’s overvalued. And where’s the fun in funding real businesses? Almost as lame as being honest on your LinkedIn profile. I mean, who is that boring?

2. It slows down your growth. Yes, losing more money every month is much more effective in achieving growth than actually growing your business. Losses are the new profits and allow you to generate flash floods of clickbait ads containing half-truths such as ‘the app that all CEOs love’ or ‘this startup is harder to get into than Harvard.’

3. It diverts your time away from fundraising. Stop trying to be an entrepreneur and start wining-and-dining investors. Fundraising is a full-time job; why waste your precious time on building a commercially viable product when you can just defer this issue until your post-IPO penny stock phase? By that time it’s not really your problem anymore, anyway.

4. It turns you into a commodity. Almost all businesses in the world make money, so why be like them? What about originality and changing the world? Screw all those capitalist crooks, and focus on evocative, lucid-vision narratives. It’s about making the world (more precisely, your world) a better place, dammit!

5. It constrains you. You want fluorescent pink walls in the office, a pet elephant, and Michelin-star canteen food but you can’t have that. Why? Budget issues. What’s the point of dedicating your privileged first-world life to fashion yet another gimmicky consumerist pyramid if you can’t have some fun along the way?

‘Lean’ is a word you ask an up-and-coming artist to spray paint onto your fluorescent pink office wall. It’s an idea that applies, if at all, to your employees. Lean makes everything worse when you take it too seriously. Think lean foie gras or lean caviar. Gross.

6. It makes you unattractive as a company. Nobody wants the truth. Stop conspiring to find ways of making your innocent target audience give you their hard-earned cash. It’s unsavoury, like telling your tinder acquaintance about your bloating issue on the first date.

Do you really think VCs want to know how you manipulate innocent users to pay for your products and services? Do you believe they actually enjoy paying for things? Make them all happy by making it free. Start caring about bettering humanity, and stop all that endless greed. Today’s consumers expect your investors to pay for their lifestyle – it’s all about customer-centricity.

7. It limits the extent of your favouritism. With profitability metrics in the mix, it may become harder to justify hiring your 19-year-old brother as Senior Vice President of user engagement (even if he’s good at social media.) Why take that risk?

Honestly speaking, stop thinking about profitability. It pollutes your mind and distracts you from what really matters. Be bold, spend as much OPM* as possible, keep pouring oil onto the hype fire and by all means, start a fund (with OPM*, of course) once you’ve been bought out, to perpetuate the scheme.

OPM = other people’s money = the best money in the world.

Added Podcast Alert!

To understand more about the impacts of profitability in a tech company or any company for that matter, tune into my new podcast “Present to Future” hosted along with Pak Teng Chow, founder of Blockspace Asia, which talks about trends in the tech world and aims to clear up some of the biggest doubts around it.

Please let me know what you think or any tech trends that you would like us to cover !

Editor’s note: e27 publishes relevant guest contributions from the community. Share your honest opinions and expert knowledge by submitting your content here.

Join our e27 Telegram group here, or our e27 contributor Facebook page here.

Image Credit:  Frank Busch

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Web2ship wins Seedstars Malaysia, to pitch at global competition in Switzerland

Web2ship Services, which helps online sellers to group-buy cross-border shipping services, has won the Malaysia round of Seedstars World 2019 — a seed-stage startup competition for emerging markets and fast-growing startup scenes.

Mentari Alam EKO (MAEKO), a startup that converts food waste into bio-organic compost for agriculture, grabbed the second spot, while iMotorbike, a motorcycle marketplace connecting motorcycle buyers, sellers and service providers, came third.

A total of eight startups were invited to showcase their products. They were BuildEasy, Harvestnet SB, HelloWorld Robotics, Intuitive Asset, and Kravve.

“Seedstars World Kuala Lumpur gave us the exposure and PR we needed while fundraising. In the last few days, we have had many VCs as well as potential clients and partnerships adding us on Linkedin,” said Alex Cheong, Co-founder of Web2ship.

Also Read: How these two TOP100 alumni stand out among the crowd –one fresh funding at a time

Web2ship will represent Malaysia at the Seedstars Summit in Switzerland in April 2020. It is a week-long training programme, with the opportunity to meet the 65-plus winners from other fast-growing economies, as well as investors and mentors from around the world. Regional winners, including Web2Ship, will pitch in front of an audience of more than 1,000 attendees, with the possibility of winning up to US$500,000 in equity investment and other prizes.

Seedstars is a Swiss-based private group of companies with a mission to impact people’s lives in emerging markets through technology and entrepreneurship. The groups’ activities cover over 80 emerging ecosystems through a variety of events such as the Seedstars World Competition, acceleration programmes, physical hubs called Seedspace, venture capital investments and company building activities.

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Can the first unicorn of Thailand be a food-tech startup? These 11 food tech startups are making their cases

Thailand_foodtechstartup_WeWork_SPACE-F
Back in July, WeWork Labs announced that it has launched SPACE-F, a food-tech startup incubator, and accelerator in Thailand, in partnership with the National Innovation Agency (NIA), SET-listed Thai Union Group PCL, and Mahidol University’s Science Faculty.

SPACE-F aims to build a sustainable ecosystem to nurture food tech startups in Thailand. It claims to be the first such initiative in the country and plans to provide services and support to empower the next generation of innovation in food tech.

Targeting to facilitate innovation in one of the following areas: health and wellness; alternative proteins; smart manufacturing; packaging solution; novel food and ingredients; biomaterial and chemical; restaurant tech; food safety and quality; and smart food services, Southeast Asia will likely see a new wave of food tech companies coming out of Thailand.

Adrian Tan, Head of Labs, Southeast Asia for WeWork said: “The time is ripe for food tech advancements, and along with the perfect partners for this program, we are excited to select Thailand as the first stop to launch our partnered Food Labs program and help bring to life some of today’s brightest ideas right here in Thailand.”

Here are some of the already established food tech -with some of them listed on Tracxn’s “FoodTech Startups in Bangkok” in the country that paved the way for the up and coming food startups.

Polpa

Polpa is an on-demand food delivery service based in Bangkok that helps people watch their waistline and eliminates the consumption of rich, oily, and processed food that increases the early death rate.

Launched in November 2015 originally as about 18 Mediterranean-inspired homemade dishes menu from ingredients sourced locally, Polpa offers only healthy meals made from natural, organic ingredients in its menu with each food item displayed with a basic description of its nutritional benefits.

In March 2018, Polpa was acquired by Dahmakan, Malaysia-based ready-to-eat food delivery startup, foraying into the Thai market.

Wishbeer

Wishbeer is a Thai take on beer startup, where it provides choices of beers from across the globe and let customers go wild over them.

Also Read: One beer a day keeps the doctor away: Wishbeer Founder

Wishbeer was founded in 2012, aimed to import premium beers like the options of Pale Ales, Dark Lagers, to Herb-Spiced kinds into Thailand with more affordable prices. Wishbeer claimed that it also offers gluten-free beer.

FoodStory

Operating under Thailand-based startup Living Mobile, app-based FoodStory targets business owners to help them manage their restaurants. As for customers, the app can be used to connect with these restaurants.

Foodstory, founded in 2012, offers the POS system, inventory management, eMenu, business reports, branch management, and e-promotion system for restaurants. It allows restaurants to manage orders, queues, table booking, billing, and even kitchen.

Wongnai

Founded in 2010, Wongnai offers primarily restaurant reviews in Thailand, allowing users to access information and photos of restaurants in the country with a map-based search. It also lets users posting their reviews of a restaurant.

In 2016, Wongnai secured a Series B funding from InTouch Holdings’ VC arm, InVent. In 2018, the company invests US$1 million in restaurant POS startup FoodStory to help build its restaurant management system on its platform.

JuiceInnov8

Also classified as a deep-tech startup, JuiceInnov8 is a food biotechnology-focussed company that seeks to bring less sugar & lower calories juice using a sugar reduction technology platform that uses natural, non-genetically modified microbes, and its proprietary sugar conversion processes.

According to the company, JuiceInnov8’s technology allows juices that are available in the market to retain its original juice content and key nutrients but with near-zero sugar and calorie content.

In February, it closed a US$500,000 pre-Series A round led by 500 Startups’ Durians II Fund, and TukTuks Fund.

Kinkao

Founded in 2016, Kinkao describes its business as an online home chef community that delivers food from homes to customers. Customers can book a home-cooked meal for office lunches, events, and private chefs for get-togethers and parties.

In December 2018, Kinkao raised a round of funding from 500 Startups’ 500 TukTuks II, its Thailand-focussed seed fund, alongside five other startups.

Thai Snack Online

Thai Snack Online offers a digital way to enjoy snacks through subscription boxes that consist of biscuits, candy, chips, nuts, crackers, fruit snacks, cookies, seafood snacks, and instant food.

The company that was founded in 2015 supplies products from various well-known brands such as Sugus, Pejoy, and Koala’s March and accepts online payment and customer order tracking services.

KukBox

Using KukBox’s iOS app, users can order food from multiple nearby restaurants in a single order. It uses an in-house delivery team.

Besides that, the company that first started its operation in 2017 also provides a menu with calorie count and tracks calories consumed on the app.

HungryHub

HungryHub specializes in buffet restaurant reservations with point incentives, provides both website and mobile applications. It lets users book restaurants and for restaurants, and manage their reservations.

HungryHub has two interfaces – one for the diners and one for the restaurants, both are connected in real-time. The diners can search for various listed restaurants, look for their menus, and book a table by specifying the date, time and party size.

Also Read: Thai buffet app Hungry Hub secures US$450K funding from Expara, 500 Startups

Established in 2014, HungryHub first served as an online restaurant reservation app. However, in 2016, the startup pivoted and redefined itself into a fixed-price dining offer app.

In August 2019, HungryHub received its first funding from Expara and 500 Startups, raising US$450,000.

Cookly

Based in Thailand, Cookly focusses on the cooking activity vertical of food technology, as it offers online booking for cooking classes.

Cookly allows customers to discover and book cooking classes around the world leveraging on its connection to cooking schools to assure a high level of quality and trust. Cooking schools agree to work with them, because of low online visibility and poor to no existing booking systems.

Cookly said that its customers are mainly tourists around the world, interested in cultural activities.

In June 2018, Cookly announced that it has raised an undisclosed pre-Series A funding round led by Poramin Insom, founder of leading cryptocurrency Zcoin. Existing investor 500 TukTuks also participated in the funding round.

Eatigo

Eatigo is an app-based restaurant booking service provider that facilitates time-based discounts for restaurants. Merchants move customers from peak to off-peak and attract new customers to increase profitability. Users make online reservations and have varied discounts depending on the time slot for each restaurant every day.

Founded in 2013, Eatigo found global fame in 2016 when the restaurant booking app secured a Series B funding from TripAdvisor’s TheFork, its global restaurant reservation brand. It was TripAdvisor’s first investment in Southeast Asia-based startup.

Also Read: Restaurant booking app eatigo raises multimillion-dollar Series A

Two years later, TripAdvisor adds capital into the company in a pre-Series C round, putting the company at a total of US$25.5 million in funding raised.

Eatigo allows users to grab cheap meal deals during off-peak hours. The model, the company said, helps restaurants maximise their capacity and the customers to eat at discounted prices.

With Thailand embraces the country’s globalised food culture through technology, it’s not impossible to have a first unicorn from the sector, especially with a name like Eatigo that puts Thailand in a bigger league. It’s just a matter of time now to welcome more food tech innovation into the country that has long been associated with food.

Picture Credit: unsplash.com/@guoshiwushuang

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Embark on your entrepreneurial journey

How Singapore Management University’s Masters of Science in Innovation (MI) is helping shape the region’s next best thinkers

Singapore Management University’s Masters of Science in Innovation (SMU-MI)

Have you always dreamed of starting your own business? You’re not alone — these days, more and more people are ditching 9-to-5 jobs in favour of being their own bosses. Yet many lack the leadership and knowledge to create breakthrough innovative business ideas. How can you become a leader in developing, market validating, and leading innovative teams to create breakthrough new business ideas?

In Singapore, the Singapore Management University (SMU) offers the world’s only Asia-focused entrepreneurship programme in the form of its Masters of Science in Innovation (MI), which aims to engage, challenge, and grow the next generation of innovation leaders.

The SMU MI curriculum is crafted for corporate managers, creative art professionals, technologists, entrepreneurs, and practitioners keen to advance innovation in their field. It involves regular engagement with thought leaders and schools, as well as practical projects.

Designed to be completed over 12 months for the full-time programme format and 15 months for the part-time format, the programme also consists of a Capstone Project and International Residency.

Gaining valuable exposure


The MI capstone project runs concurrently through the programme, and is co-taught by Paul Santos, a successful venture capitalist and former entrepreneur. He is currently the Managing Partner of Wavemaker Partners, an early-stage venture capital firm founded in 2003 that has over US$265 million in assets under management.

Reddi Kotha, Academic Director of the MI programme, Associate Professor of Strategic Management explains: “We believe that rigorous theory should be combined with cutting-edge practice to have the best learning at SMU. Paul and I have revamped the curriculum to include custom cases on VC-backed companies, to help situate the ideas of our students in a fertile ground. Paul provides guidance on the specific challenges their business ideas may encounter, and how the student teams can overcome these challenges.”

Eligible full-time students will also have the opportunity to participate in the optional internship to further their learning.

“For full-time students who want to get further grounding in innovation, we recommend they do optional internships at entrepreneurial companies, to complement their in-class learning and capstone project. The internship will help them to gain a deeper understanding of the application of the innovation theories, tools and skills from the programme,” says Reddi.

Increased access to resources

In addition to the industry exposure, full-time students of the MI programme will also have access to venture funds totaling over S$1 million. From the P.A.K. Challenge to the Lee Kuan Yew Global Business Plan Competition, there are many opportunities organised by SMU, its student entrepreneurship club, SMU Eagles and the SMU Institute of Innovation & Entrepreneurship (SMU-IIE), for students to validate concepts and give life to their ideas.

In addition, each student team receives a S$1,000 grant from SMU-IIE for their capstone project. Explains Associate Professor Kotha “This budget enables students to ‘make a little and sell a little’, so their prototypes can be tested. While not all ideas are conducive to this process, attempting to get as near as possible to solving real-world problems is the best way to learn and gain insights on the market.”

Aside from monetary support, the SMU-IIE incubator also provides students with workshops and hotdesking spaces, as well as the opportunity to get feedback on business ideas through monthly pitching sessions.

Officially known as the Business Innovation Generator (BIG), the IIE incubator had nurtured over 200 incubatees since its inception, and helped raise funding in excess of S$59million. Some of BIG’s most illustrious start-ups include Tech in Asia, Reebonz, Ninja Van, Carro and Red Dot Payment. BIG also conducts events and programmes such as the two-day Brand Hackathon, and the Startup School to help aspiring entrepreneurs formulate a validated product or viable business plan, and an intensive 9-month incubation programme designed for start-ups to validate and sell their business or innovation ideas.

Networking and mentorship opportunities are also available. Says SMU-IIE Director Hau Koh Foo: “We have recruited a team of “high powered” mentors comprising ex-ministers, chief executive officers of listed companies, and technology leaders, to not just advise but to have the ability to bridge the right connections for our SMU entrepreneurs.”

The most important quality for those keen to be a part of this programme is a good attitude. As Mr Hau puts it: “Students must be coachable team players who are willing to collaborate and give back to the SMU startup community. At the onset, we are looking for awesome founders, not awesome ideas. We believe that founders who have the right attitude, grit, drive and are collaborative can eventually develop good ideas, rally support from the various stakeholders, and bring their ideas to market successfully.”

Interested in joining the SMU MI programme and embarking on your own journey as an entrepreneur? Find out more here.

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This article is brought to you by the SMU Lee Kong Chian School of Business Social Media Team

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