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200M people and zero Unicorns? Here’s to building the next great startup in Pakistan

The startup frenzy is real; Karachi, Lahore, and Islamabad are all upwardly mobile cities with young graduates eager to grow and learn

Over the last few months, I have been able to spend a significant amount of time in Pakistan — accounting for the largest continuous period I’ve spent in the country in the past 15 years. I took the opportunity to learn more about the emerging startup ecosystem here, and wanted to jot down my thoughts on what I’ve learnt after speaking to dozens of founders, operators and investors over the last 4 months.

Firstly, I’m very encouraged by the excitement around technology companies in Pakistan and none of what follows should take away from that. It’s not uncommon now to sit next to a passionate group of founders discussing the problems of the day at a coffee shop in Karachi or Lahore. Startup focused events seem to be popping up everywhere, too. I was at 021Disrupt in November and found it to be well attended, with thoughtful speakers and engaged participants. Even the government is getting behind the idea, although much of that is still to materialize (I wouldn’t hold my breath).

It’s important to state that my thoughts are naturally biased because of my experiences founding or operating early stage companies in Toronto and Singapore during periods when the ecosystem was on a rapid upswing. Each country was unique and had its own localized challenges, but there are still patterns that emerged which I feel Pakistan can learn from.

VC activity in Pakistan: Not on the map

When you talk about venture capital activity, Pakistan is simply not on the map.

According to the 2017 KPMG Global Analysis of Venture Funding Report, approximately US$155 billion was invested by venture capital firms across the world. These funds involved deals across all stages of the funding lifecycle including seed, series A, and onwards. Of this, Pakistan’s share was a measly $23.1 million in the same period.

Yet, there’s been a surge in VC activity in Pakistan lately, so this year’s numbers are likely far higher than last years. Sarmayacar officially announced the close of its $30 million fund dedicated to Pakistan. I2i ventures is also in the throes of closing a $15 million early stage fund of its own. Furthermore, regional funds are starting to take notice and directly investing in local companies. But I feel this is still a drop in the ocean for Pakistan, a country of over 200 million people and 60 million 3G/4G connections. After all, Pakistan seems responsible for a large part of the Middle Eastern companies’ healthy valuation. Pakistan has, in fact, grown so rapidly that it’s a priority market for Uber now with over 30,000 drivers plying its roads. “The country has surpassed all expectations and goals,” said Anthony Le Roux, Uber regional manager for Middle East and North Africa while talking to the Express Tribune.

Some naysayers may postulate that a lack of exits in Pakistan has been a key deterrent to the emergence of private venture funding. But the fact is that foreign companies that have been willing to take risks and wade out into the unknown are emerging victorious. The example of German incubator Rocket Internet is pivotal here. It first started up in late 2012 when ecommerce in the country was virtually non-existent and mobile consumers  had to contend with 2G speeds. Daraz, its flagship venture, enjoyed the bulk of funding but its other ventures such as Foodpanda, Lamudi, Carmudi, Easytaxi, and Kaymu were also similarly encouraged to grow. Some failed but some didn’t as is standard with venture-backed companies across the world.

Also read: Why is Pakistan not producing Unicorns like other Asian countries?

Daraz was recently acquired by Alibaba in a $200 million deal, which is a 10x return on investment for Rocket from what I understand. The exits will come once investors start deploying capital early, just like they’re supposed to. A similar refrain was very common in Singapore circa 2009, but no one talks about the lack of exits less than a decade later. This is within range of expected VC shareholding period before exit, so an argument that it may be too early doesn’t pass the sniff test entirely.

At the same time, startups in Pakistan need to also watch out for whom they let in on their cap tables. I’ve met a few companies that we’re offered – and in some cases accepted – term sheets asking for 50%+ in equity for a few thousand dollars. Vulture capital is alive and well here and such terms are regressive and surely going to be responsible for more than a few promising starts being wasted.

But despite these funding gaps and in spite of what local founders will often tell you,  I don’t believe that capital funding is the only – or even the biggest – challenge that needs addressing before the startup ecosystem really comes into its own here.

What else is missing besides Capital?

If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.

– Antoine de Saint-Exupery

A common problem whether you’re building your company in San Francisco, Shanghai or Karachi is finding, hiring and retaining really great people who want to work on your dream. The smartest Pakistanis graduating from the best local colleges don’t want to work at early stage startup companies. This can change, especially since larger companies are notorious for their terrible culture. From my experience hiring local talent for back offices, I’ve come to realize that Pakistani employees value job security and stability over most other perks that can be offered.

Large families, low wages, culture and few breadwinners make for an environment that compels well-educated folks to not take risks. I have been successful in hiring here when focusing on finding the few who are willing to take risks. I don’t see a concerted effort by founders here to identify, hire and reward those folks, even though almost every founder I spoke to agrees that talent is a huge issue for them. There is some good news on the horizon: as larger technology companies (Careem, Daraz, etc.) get built in Pakistan – not to mention large offices for Silicon Valley companies with Pakistani founders such as Keep Truckin’, Elastica and Affiniti – the “Paypal Mafia” effect should kick in and supply experienced leadership talent (and future founders) for the next generation of startups.

Employee shareholding is usually not offered, and startups tend to try to hire just like large corporates do, through LinkedIn, job posts, and their own network. This is not an optimal strategy when trying to identify a small subset of pirates who are willing to buck the trend and do something exciting with their careers. In fact, if I was a talented twenty-something curious about startups but not ready to take the plunge, I wouldn’t even know where to start looking short of landing up at a paid, expensive event. There are no community outreach efforts such as job fairs, open houses and other active ways to investigate what startup careers could look like. This seems like an easy win to me.

Also read: Insurtech has a growing role in Pakistan, and it can change lives through better financial smarts

Furthermore, Pakistani society tends to be very cliquey, and people move in their own (perceived) socio-economic stratas. Sadly, this means founders don’t coalesce together often in social settings, and aren’t able to trade notes or collaborate on solving some of the common problems they face. It seems as if startup folks here view the market as a zero-sum game; as if there simply isn’t enough room for everyone to succeed. I hosted a mixer for local founders and operators and was surprised how they tended to stick to their own socio-economic strata even when in the same room as others who have the exact same problems as them. This knowledge sharing is vital when operating in an emerging ecosystem — serendipity and a strong network help you short-circuit problems when you don’t have the funding to afford too many mistakes.

Next, I believe there isn’t enough focus given to mentorship. Or more accurately, a lot of the mentorship being offered is of dubious value. This is a sad result of a lack of experienced founders and seasoned operators in Pakistan. This is partially because the industry is young, but also because unlike India and China, there is no large stream of overseas Pakistanis looking to come home from Silicon Valley to start their next companies. Equally worryingly, there is no shortage of tech incubators in Pakistan touting expertise but other than fancy photo-ops and terrible term sheets — what are these funded entities actually doing? I hope first time founders realize that just because an individual is being touted as an expert does not make them one. I’ve seen these “mentors” try to upsell startups on paid consulting services, such as engineering support. Do your research and critical thinking before getting in bed with such actors.

Lastly, because of the acute lack of talent and capital, as well as these other systematic problems I’ve tried to outline here, I believe founders are stretched so thin and are so operational in their companies they have a hard time conceptualizing the larger vision. I’ve only met a handful of startups that are even thinking about how their ideas would fare beyond Pakistan’s borders. Even hyperlocal ones have a tendency to simply copy what’s working in other countries and apply it to a Pakistan context, with little thought given to localization. I know it’s tough to zoom out and think big when you need to do nearly everything yourself, but this stuff was never meant to be easy. Thinking through where things are going and being able to articulate your vision passionately and defend it logically is key to fundraising, recruiting and a lot of the other problems outlined here.

I don’t see this as an optional luxury. Here’s why: Unlike other large countries, the Pakistani startup scene is maturing at a time when neighboring China is starting to flex its technological muscle globally. Companies here will have to actively compete with well funded ones from China – not to mention Silicon Valley and elsewhere — looking at international markets to compensate for slowing domestic growth. This inevitable global competition is a self-inflicted wound and I wonder how many great Pakistani startups were lost because Pakistan arrived shockingly late to the 3G/LTE party in 2014.

Also read: Bottom of the Pyramid sector in Pakistan can open new opportunities through increased mobile engagement

To be clear, I’m pretty bullish on Pakistan’s prospects. The startup frenzy is real. Karachi, Lahore, and Islamabad are all upwardly mobile cities with young graduates eager to grow and learn. Our grandparents know about Uber, Careem, and Daraz and acutely aware of the power of the internet. It sure will be very exciting to see how this plays out over the next few years.

On a personal note, I’m interested in helping Pakistani companies grow and scale. If you’ve got an idea you’re contemplating, are already a startup founder in the thick of things, or just have an opinion you’d like to share, find me on Twitter (DMs open) or find me on LinkedIn. And if you’re an investor looking at Pakistan seriously, I’m happy to connect you with some great companies here.

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Photo by Aa Dil on Unsplash

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Carput shifts roadside assistance into top gear with its on-demand service

Carput does on on-the-spot repairs such as car battery change, jumpstarts, spare tyre change, and emergency petrol delivery

Upon returning to his home country after higher studies in Australia, Eugene Tan decided to get around Kuala Lumpur using his mother’s old car. Unfortunately, the car played spoilsport and the engine failed to turn over, owing to a faulty battery.

“Getting the car battery replaced seemed to be a daunting task; there was no transparency in the industry,” he revealed to e27. “After waiting for more than two hours, a mechanic came in and did the needful, but he overcharged me for the labour. I thought we could do better and that Malaysia needed a culture of transparency and reliability.”

This was the turning point for Tan to start a company, which would provide on-demand roadside assistance in his country. “And thus Carput was born.”

Launched in 2016, Carput can come in handy during sticky car situations in Malaysia. “We realise that the automotive assist industry is massive, and that the use of mobile tools is non-existent, especially in a market where the primary mode of transportation is a personal car and where mobile penetration is at an all-time high. That’s why we designed Carput,” he said.

Also Read: No time to have your car serviced? MisterTyre comes to your aid at the tap of a button

According to Tan, Carput is a must-have mobile app for every car driver as it specialises in getting car drivers back on the road as soon as possible. “We focus on on-the-spot repairs such as car battery change, jumpstarts, spare tyre change, emergency petrol delivery, and if the car can’t be repaired on site, we are able to tow your car back to your preferred workshop.”

Carput was was co-founded by Tan (CEO) with his school mate Mark Chew Yihaur (COO). After their secondary education, they met again while pursuing higher studies in Australia. Post graduation, Tan worked as a Tax Accountant, and Yihaur as an Acoustic Engineer in Melbourne.

They met again in Kuala Lumpur in 2013, and decided to start something themselves, which led to the founding of Carput.

“Requesting a car breakdown services is easy, as it should be, during a stressful situation. That’s why we invested into developing an easy-to-use mobile app;  to be more efficient and quicker,” he explained. “We envisage a future where automotive assist will finally be quick, reliable and transparent. Carput is an extension of an already growing business, The Battery Shop, and we are determined to expand our presence in this limitless marketplace.”

He observes that the automotive services industry in Malaysia is huge and has one of the highest car ownership rates in the world. However, things in this industry are still mainly done the traditional brick-and-mortar way. “Our goal is to shake up the industry by introducing technology, starting from automotive roadside assistance and then towards the many other services relating to owning a car.”

In the initial phase of building the company, Tan and team faced some big challenges, finding an appropriate business model being the biggest. “In those days, we had to meddle with different business models to ensure sustainability. The entirety of the business model was a challenge — how to market at scale, how to fulfil 100 per cent of demand efficiently, what are our financing options? For the most part, we relied on testing, failing and learning from our mistakes to be where we are today,” Tan shared.

The current challenges are manifold and are of a different kind. “In roadside assistance we are always trying to be quicker. In 2019, we are challenging ourselves to try and get our average response time to below 30 minutes. This might be far-fetched in a place like Kuala Lumpur, but we have leveraged on technology to get our response time down from 66 minutes to 42 minutes in the past two years. Thirty minutes is in sight now, and it will definitely be a challenge to achieve it,” he went on.

Indeed, Carput is not the only company providing roadside assistance in Malaysia. MisterTyre is another company (which we featured last year) that allows customers to buy tyres, battery and engine oil, and to schedule a fitting/service at any suitable location of choice, at the click of a button. According to its Czech Founder Dennis Melka, MisterTyre seeks to transform automotive aftermarket services in ASEAN through low prices and doorstep delivery of services.

Carput’s Tan, however, sees competition from a different perspective. “Competitors are always seen in bad light, but we embrace them. In fact, we have made partnerships with several automotive startups, including MisterTyre. We truly believe that the way to drive the automotive technology industry forward is to work together. We all have the same goal — digitisation to recreate an industry to be safer, quicker and more efficient for both service providers and customers. This will never happen if we are always locking horns with each other.”

Like MisterTyre, Carput also earns revenue through the products and services it provides. “We employ our own mechanics to execute these services while also partnering with other forward-looking workshops and tow truck providers. Having a balance of both internal and external service providers gives us more coverage and speed to scale,” he reveals.

When asked, Tan refused to disclose the traction, but he reveals Carput gets hundreds of calls per day.

Carput raised its initial capital from a friends and family round. “We do have plans to raise funding in the future, but upon reaching certain milestones,” Tan noted.

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Southeast Asia-based early stage venture fund East Ventures appoints its first female partner

Melisa Irene joined the company in 2015and was previously promoted to Principal. 

Focussing mostly on early stage startups based in Southeast Asia and Japan, East Ventures has made quite a number of investments, especially in Indonesia. The natural move for the company is to establish new Partner, for the first time, this person will be a female, Melisa Irene.

Irene, from Indonesia, is said to have joined the company in 2015 and her first role in the firm was an Associate. East Ventures shared that Irene has successfully closed multiple deals for the company.

Within three years time, Irene was made the firm’s Principal before finally promoted as the first female Partner.

Also Read: 200M people and zero Unicorns? Here’s to building the next great startup in Pakistan

Irene herself shared an unlikely ascendency to the role of Partner: East Ventures was her first full-time job.

“I joined VC because I always wanted to witness and take part in Indonesia’s digital transformation era. With EV, every day is a new learning ground as we always bet on young and mostly ‘first time’ founders to build Indonesia’s tech ecosystem,” said Irene.

“I look forward to supporting our team to execute on EV’s mission in advancing Indonesia’s digital ecosystem. I am hopeful that this could be a benchmark that meritocracy is the ultimate parameter- not gender,” she added.

Willson Cuaca, the Managing Partner of East Ventures said, ”Irene joined EV right after school without investment experience nor digital industry knowledge. Over years, she developed personal traits that applicable thought out every VC tasks given to her and she aligned with our firm core values; integrity, empathy, and velocity. We welcome Melisa Irene as our youngest partner (probably youngest in the region) and looking forward to her impact in our ecosystems.”

Also Read: Indonesia’s P2P lending platform KoinWorks secures Series A funding from Quona Capital

Melisa Irene graduated from Binus International University in 2015 with a Bachelor of Accounting degree and was a multiple national-level debate championship winner.

She is proof that you can start with no experience in the industry and make it to the top.

Image Credit: East Ventures

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Indonesia’s online media company IDN Media secures Series C funding round from EV Growth

IDN Media’s target readers include Millennials and Generation Z age group

IDN Media, a multi-platform online media company based in Indonesia, today announces that it has raised a Series C funding round led by EV Growth. EV Growth is a joint venture of East Ventures, Sinar Mas, and Yahoo! Japan.

Participating in the round is Charoen Pokphand’s company True Digital & Media Platform and the corporate venture arm of LINE Corporation, LINE Ventures Global Fund.

Also Read: Southeast Asia-based early stage venture fund East Ventures appoints its first female partner

IDN Media has stated that the Series-C investment will be focussed towards readers growth acceleration. It will begin by going local as the company believes will help it advancing its product offerings and technology.

IDN Media was founded in Surabaya, Indonesia in 2014 by brothers Winston and William Utomo. The company’s mission is to democratise access to accurate and positive information that seeks to represent the voice of Millennials and Gen-Z in Indonesia.

As of today, IDN Media operates its main online media IDN Times, the women-focussed Popbela.com and mother and parenthood content on Popmama.com. It also boasts a cooking how-to video channel called Yummy TV, a creative solution named IDN Creative, an event management service IDN Event, and influencers management platform IDN Creator Network.

IDN media says is has amassed 50 million monthly unique users on its platforms.

“While this Series-C investment an important milestone in our journey, the mission to become the voice of Millennials and Gen Z remains a work in progress. We will keep working hard to become a company that brings positive impacts on the society,” said Winston Utomo, Founder and CEO at IDN Media.

Willson Cuaca, EV Growth’s Managing Partner also backed the statement. “IDN Media has a loyal user base, and more importantly, it has created a healthy and sustainable business,” said Cuaca.

Also Read: 200M people and zero Unicorns? Here’s to building the next great startup in Pakistan

“Moving forward, the focus is to keep improving our product and technology offerings to help connect more brands to our audience, and ultimately to help them grow their business. 2019 will be a very exciting year for us,” said William Utomo, Founder and COO at IDN Media that claims to have worked with over 200 brands in 2018 through its creative channels.

Image Credit: IDN Media

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KinerjaPay signs agreement to receive US$200M investment from Wahana Group

PT Investa Wahana Development or Wahana Group from Indonesia reportedly has committed US$200 million in the digital payment and e-commerce platform

Indonesia-based digital payment and e-commerce platform KinerjaPay announces a signed agreement between the company and PT. Investa Wahana Group, with the latter committed to investing US$200 million.

The breakdown of the fund would be a subscription for US$100 million in shares of the Company’s Series F and an addition $100 million in shares of the Company’s Series G Convertible Preferred Stock.

Also Read: Southeast Asia-based early stage venture fund East Ventures appoints its first female partner

KinerjaPay shared its plan to fund the company’s peer-to-peer lending operations, potential acquisitions, and strategic investments in Indonesia as part of their expansion plan for 2019. The fund will further be used to allocate a certain portion of the subscription proceeds to repurchase KinerjaPay’s stock in the open market, subject to the rules and regulations of the SEC.

“This investment commitment should transform the company into a significant market presence in our e-commerce and peer-to-peer lending operations, principally in Indonesia,” said Chairman and CEO of KinerjaPay, Edwin Witarsa Ng.

For 2019, the company that also trades in United States will expand into prepaid mobile business, P2P lending, mobile payment solutions, online gaming, and e-commerce services initially in Indonesia’s growing economy and expanding in Southeast Asia. The company also intends to make investments in certain related industries in other foreign countries.

The Series F Preferred Stock of KinerjaPay bears a dividend of 6% per annum, is convertible into shares of the Company’s Common Stock at an average of $1.80 per share.

Also Read: Indonesia’s online media company IDN Media secures Series C funding round from EV Growth

The Series G Preferred Stock also pays a dividend of 6% per annum and further provides for the Company’s right to force the conversion at $1.80 per share, provided that the KinerjaPay shares are trading at $3.50 per share or higher for a period of 20 days commencing six months after the date of issuance of the Series G Preferred Stock.

The signed agreement is expected to close within the next ten days.

Photo by lucas Favre on Unsplash

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